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www.24hourtaxrefund.com

24hourtaxrefund.com • Consumer Complaints • Company Response

Brian of Rochester, NH February 23, 2006

Our 2000 Pontiac Bonnevile has had 3 window regulator failures.

The first one happened July 2005 on the left front door. In September 2005 the left rear window fell down because of a broken window regulator. In October 2005 the right rear window regulator failed causing the glass to drop down while driving. T

his car has air conditioning and the windows are not used much. The rear windows are locked out from being used at the drivers window switch because of a child riding in the back seat. I even offered GM to install these rear window regulators myself if they paid for them. I have noticed numerous complaints on the National Highway Safety Administration website involing Pontiac Bonnevilles and Buick Lesabres about the rear window regulator failures. I believe a national recall should be instituted.

Valerie of Port Saint Lucie, FL February 13, 2006

I filed with them over 3 weeks ago. My status page says IRS accepted but i called to IRS and there is a delay.. Apparently there are several error messages that have to be handled by 24hourtaxrefund, and I cannot get a hold of anyone to clarify the situation.Their so called on-line chat is not helpful , because they don't respond. I don't know what else to do..

Diane of Detroit, MI February 11, 2006

I file my taxes online through the website which was 24hourtaxrefund and I can't get any answers with this website. I have save everything and even went back into the website to check over my information that was sent. When this website comes through at the top it also has maxitax.net but I can't seem to pull this up seperately. I need to talk or speak with someone on the phone about my tax refund. I did everything correctly and I would like some answers. I need my refund.

Mark of 29 Palms, CA February 10, 2006

We filed our 2004 and 2005 taxes with this company and our 2005 year went fine but we are having problems with 2004. After filing for 2004, we received an email that was supposed to have our documents to print, sign and mail out to the IRS. We filed Federal and two states, though the email only contained an attachment for one state and nothing else. We do not get any response via email or "Support Tickets" submitted, though you do get a confirmation that it was received by electronic communication. The phone numbers listed on their website are not working numbers and do not actually connect to any real company. The voicemail prompter for customer support tells you that their mailbox is full and the other numbers to contact their financial department and/or banking institutions do not connect to anyone either.

For immediate assistance, this company offers "Live Chat" with a real person, however when you log on to this live chat, you don't get to talk to anyone. It does say that a person, Kyla, has picked you up into the chat but again, you don't get a response from anyone in this room, (but for some reason you can see that odd and unrelated images are being sent to your PC only in the chat room). Why is this? When you exit from the "Live Chat" you will be asked if you'd like the transcripts from the chat session emailed to you, and you get them sent to you but of course it's only you talking. You can see from their survey that there isn't one person satisfied with their so called Live Chat or customer assistance.

Pauline of Pottsville, PA February 9, 2006

On January 19, 2006 I filed my federal taxes, I received one email saying thank you for using their service. It is now Feb 9, 2006 and I haven't heard anything from them, I checked my status everday it started out as Submitted, then a day later it said rejected by IRS, I never received and email saying why it was rejected. I called and left a message and no one got back to me. Yet I still waited, a week later my status was IRS accepted, so I wanted another week and nothing. So I called the IRS and they informed me that my return was never filed, that I would have to re file it. And that's exactly what I did today, once I called again and it said the mailbox was full. I feel ripped off. I read everything on their site, and allowed enough time and not even one response to my numerous emails.

Rita of Angola, NY February 1, 2006

I submitted my return on January 23, it is now February 1. Their system continuously says "submitted." Out of frustration, I logged onto irs.gov to see my status - it was "approved". I was to receive my deposit (according to the IRS) on February 1. I have yet to receive anything from these people. They will probably try to charge me bank fees - I do not want to pay them as they did not deliver as promised. They prey upon customers who need their money in a hurry. I am very cross about this.

I have yet to receive my refund, which is in excess of 1000.

Marco of Oklahoma City, OK January 30, 2006

Sent my w-2 info on the 16th. Company promised to be the fastest refund out there "BAR NONE" and it got to the irs on the 23rd and no one is ever there to answer my questions.  My refund was delayed by 5-7 days and who knows if I will ever get it no one has called me back or reply to any e-mails

Greg of Ofallon, MO January 26, 2006

I filed my 2004 tax return. I have been waiting for a copy emailed to me. So I called the company to find out where it is. So then I tried their "live chat" and still got no response. Multiple messages have been left and still no answer.

Christine of Somerset, NJ September 28, 2005

I submitted my tax return through their system 10 days ago. To this date there is NO information on the status. It is simply blank, not even showing "submitted". The site advertises that your refund will be received within 24 hours of filing. To this date, 10 days later, there is NO information on the status. Very disappointing.

This money was to be used for a house closing on October 5.  Now I will have to scramble to come up with what would have been my refund through RAL.

Natasha of Grand Bay, AL April 12, 2005

At the end of completing my taxes, I got disconnected and have not been able to get back on, but the main problem is that I paid for my states MS & AL to be done, they took the money from my taxes to do my state and also to get a disk with all of the information on it. It was completed on 2/2/05 and today is 4/12/05 and I have yet heard from them, I do not know how much I owe or what I will get back from state, I have not been informed about anything on my state, it has been paid for and done, I am almost out of time and I do not know what to do. There is no phone number to contact these people I am at a stand still. Federal money I received the next day but have nothing from state no paper work or anything.

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