Complain about a product or service

Ace Cash Express

Jeffrey of Fresno, CA September 24, 2009

I took out a payday loan from this company. Due to circumstances beyond my control I have become delinquent on the payments. Today I received a phone call from this number that they had a check drawn on my bank account for 246.00 that had been returned by my bank. I never wrote such a check, and my bank assures me that no check in that amount has been presented for payment or returned by my bank. These people are calling my relatives and friends regarding this matter in flagrant disregard of the Fair Debt Collection Practices Act. I expect to be able to clear the matter up within ten days, I have just had enough illegal harassment from these people.

Patricia of Saint Petersburg, FL September 4, 2009

I recently had a baby and have been hospitalized (2) since my baby was born. Due to me being in the hospital,which I can provide backup for, I mistakenly forgot to write a transaction down and ended up having (3) NSF but as soon as I received a letter from ACE I immediately contacted them and gave them a specific date as to when I would have my debt paid off. The collections representative, L. Bates was verbally abusive to me and ordered me to pay on the spot, which at that time I had told her that I was widowed and received direct deposit every 4th Wednesday of the month and gave her the date that I would pay,

so as soon as my deposit was in, I went to my bank withdrew the money and took it to the store but before I paid, I had the clerk call to verify that they did not run the check through again and L. assured me that the check was not presented again and I had checked my account as well. The very next day, she ran it through making me homeless.

But the main point was after I found out that the check did not go through the first time, I called them to let them know and even after telling them that they kept hitting my account with Teleserv Fees that came out to be approximately 100 or more costing them 25 each time. I realize that I had made a mistake in not writing down a transaction and was willing to make good on my debt and letting them know she was rude to me and here I am trying to make good on my debt and cooperating with them but she was nasty to me.

I also tried talking with another collections representative thinking it was just her being nasty, but he was just as rude and had no concern that there was nothing I could do until my deposit went in and he threatened me. I told them the date my dd would be in and planned on paying them at that time, but even after telling them this they kept harassing me making threats and increasing a negative balance in my account. It seems illegal to do this it's like running the check through 8 times or more. I feel what they did was illegal and I have proof that they did this.

Janet of Houston, TX April 23, 2009

I have recently been laid off and was contacted by a female from corp. stating that I needed to make a pymnt or else they will proceed with legal actions. Now remind you I had renewed the loan 4times. I stated to the lady about my status and that I can pay 50 and would gradually pay more once I received my unemployment. The female stated that wasnt enough and that I had to pay it off and reborrow the money.I had informed her that I didnt have such money,and was told they dont offer payment arrangements and will prosecute me. Til now I have been threaten and harrassed by this company.

Lula of Garland, TX March 26, 2009

Lula of Garland TX (03/26/09)
I owe 537.00 to Ace. I told a Mr. Lewis that I would pay 337.00 on 03/25/2009. I could not pay that amount I paid 150.00 on 03/26/2009. I told him that was all Ii could borrow. We have been out of work for 6 months He CALL AND SAID HE WOULD ISSUE A WARRANT FOR MY ARREST, HE CALL the references listed on my application. They call me very upset. I worked in collections several years ago, I thought the only reason you would contact references if you could not get in contact with your client.

I called and asked him why was he contacting my references, he said he wanted to make sure he had the right person. I am doing the best I CAN. HE HAS THREATENED ME TO THE POINT I am under doctor care. I have always returned Mr. Lewis phone calls and tried to explain my situation. I have always paid my bills until recently. The persons name I used on the application rec'd these call at work, which was very upsetting to them.

Jose of Williamsburg, VA February 21, 2009

Jose of Williamsburg VA (02/21/09)
i went to this store on 2/07/09 to cash a check and the check amount was 3963.00 tha teller who was working that day gave to only 2693.00 i know was my mistake too becouse i forgot to count the money in the store,i have talked to this girl but she refuse to fix the problem.

Dechee of Aurora, CO December 20, 2008

Dechee of Aurora CO (12/20/08)
I ended up with a payment plan for 6 payments to pay off my payday loan. I made the first payment, but couldn't make any others due to financial circumstance. My car was (and is) costing money to keep it running, finally the fuel pump went out with an estimated 800.00 to fix, and I had to make a choice whether to pay the loan or fix my sole means of transportation, single mom with one job.

I have spoken with numerous representatives from ACE, explaining my situation and have been met with nothing but rudeness and hang ups. I've recieved calls from several different numbers. One rep called me at work on 12/12/08 and refused to call me later at home when i told him that I could not take the call at work. Then he hung up on me. I notified ACE in writing via fax on 12/12/08 to cease communication at any and all phone numbers and kept the confirmation. I have still continued to recieve phone calls everyday since.

I've also filed a consumer complaint with the Colorado Attorney General's Office. I returned a phone call this morning and spoke with Regina, who claimed to be a supervisor and flat out refused to put her own supervisor on the phone. She then proceeded to tell me that I had until the 31st to pay the loan or they would move forward. To which my reply was that the representative I spoke with last month told me the same thing and to go ahead.

Then I was a deadbeat and I needed to stop calling and just pay it, that they didn't care about my situation, she was sure I had enjoyed the money when I took it. I ended up hanging up and calling back to speak with a real supervisor, Josh. He asked me to refax the letter I had written to his attention, agreed that I should not have had to put up with such rudeness and assured me that it would be taken care of on reciept.

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