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Elaine of Henderson, NV (04/21/08)
On April 18, 2008, I phoned their Customer Service and spoke to someone who said she was "Jessie". I requested withdrawal forms by Fax which were received that day. She instructed us to fill in the forms, have them notarized and fax them back to her. This was done April 18 with a request to acknowledge receipt. No acknowledgment was forthcoming.
On April 21 my husband called them and was told they had no knowledge of "Jessie" but to refax the forms to another number. The person to whom I spoke promised to call me acknowledging receipt. No call was received.
We owe very large bills depending on this money. We will have to deplete other resources at high interest rates to avoid bankruptcy.
Joann of Rock View WV (12/03/07)
AIG sold my mother in law an annuity for $30,000 at a 2% interest rate (bad), and told her it would increase regularly. It stayed at the 2% the whole time. She lost a lot of money as the prime rate for CDs was over 4%. She could not get her money out of this, and she died in October; we have been trying since then to get it out. It is very difficult to contact these people. They supposedly sent us the forms three times, and finally I got someone to email them.
I would advise anyone not to invest with or do business with these people. They are sharks, preying on old people.
Ruth of Ligonier PA (04/05/07)
My husband recieved a settlement for a work related injury we inquired about investing for short term. we were told by this person that by taking flex 5 for 5 years that we could after the first year could start drawing intrest which we did the five years are up in july we called the response was the annuity was for 7 years and the money we recieved will be taken off the original money we only collectd the intrestso why would they take it off money it is all the extra money we have and was looking forward to a little enjoyment in the years we have left. please say we can get some help to getting our money
My husband has heart problems and this has got him sick over this episode with aig
Edwin of Claremont CA (02/20/07)
AIG Annuity has been delaying the processing of my Annuity Withdrawal Request application for over a month. Their telephone customer service, over the is completely understaffed, as their phone message indicates that all our representatives are currently assisting other customers and then unfortunately we cannot assist you at this time and then the phone is disconnected.
I am suffering substantial loss of income due to the low annuity interest rate as compared to current federally insured market rates.
Effie of New York NY (02/16/06)
I have an annuity account with AIG which has come due on January 30, 2006. I contacted AIG to have them mail me forms for cash surrender since mid January, 2006. They keep saying that forms have been mailed to me, but i have not yet received such forms. This has gone on for over one month now. I finally had a representative fax me copies of this form.
Now that I have the forms, an AIG representative tells me that they cannot wire my money directly to my bank and that it will take at least 10 days to process the forms. When I asked him whether a check will be mailed to me after the processing of the forms, he hesitated and could not tell me how long it will take for them to mail the actual check. I am at my wits end by this stalling and maneuvering by AIG not to give me my money back. I need this money to pay for mortgage.
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