Complain about a product or service

American Equity Investment

Mike of Redwood City, CA March 31, 2009

American Equity Investments makes it very difficult for customers to move their funds when they need them. They utilize several stalling tactics, such as giving you the wrong instructions over the phone,deliberately not including information necessary to move your funds out, and promising to send funds but not following through with their promise. I spoke with M. Mole from American Equity Trust, and he promised on 3/26/09 that my customer's check will be sent.

I called on 3/31/09 to see if they had sent the check, and Carlie from American Equity Investments said it will be sent tomorrow (4/1/09). I asked why it wasn't sent, and Carlie said they have 7-10 days to move the funds. These funds were expected to move within 30 days of receiving the forms. It has been almost 4 months, and they still haven't moved the funds Can you really trust a company with your retirement money if they make promises and don't deliver? I highly recommend against investing with American Equity Investments.

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