Complain about a product or service

American General Finance

Mary of Granite City, IL January 25, 2000

THere were several incidences. This is my wifes loan. We got behind and recieved a call from their office telling us they were going to report our car as stolen. (it was the main collatoral on the loan). The police would impound the car and the driver wouldbe arrested if we didn't catch our loan up. A person with the same voice called several times using different names, repeating this threat over the next few days.

I was away working and my wife was traumatized. She was afraid to take her payment in because she might be arrested. She was even afraid to leave the car parked at our home. Next incident. We were a half a payment behind. American Finance in granite city called and said "we can do you a favor and refinance this loan". It'll get you back on track and you should be able to get about 500 dollars cash. I'm a trusting person and said sure. When my wife went in to sign the loan papers, it was only 300 dollars, and by the time they added points, insurances, etc. The payoff on the loan was going t be more than doubled, the payment was going to be higher.

The pay off was going from approximately 2900 dollars to approximately 6400 dollars. It was going to cost over 3000 dollars to get 300 dollars.My wife said no way. then they wanted a post dated check for the loan payment. They didn't get it. THe final incident was today, two weeks after we decided not to do the loan. American general called wanting their payment. I told them I'd be in with in a couple of hours. Justin threatened me saying if we weren't, he'd have my wifes check attached. I snapped at him. Then he said "The attachment would go in this morning". I consider the way they attempted to "help" us with the loan borderline fraud, and the methods theyve used in attempting to collect payments, and I mean payments that are less than 60 days behind, harassing and harmful.

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