Complain about a product or service

American Home Mortgage

Roxanne of Helendale CA (05/24/08)
I am in default on my mortgage. My house has been on the market for about a month and a half. In the space of time that the home was listed and now, I also managed to end up with a water leaking in the foundation. I have paid the workers with promissory notes (read: checks that won't clear until I get the insurance money from AMHS' Insurance Division). I was told by Loss Mitigation that it would be no problem to get the money for the already repaired damages as long as the house is listed. Well, I have the check, and it is made out to both us and AMHS, but I am worried because the story has changed and since I am in default I am expected to just make the workers wait to be paid so that AMHS can decide if they want to give me my money or not.

I have lost my job, am losing my house, and if I don't get this money out of them, I am probably going to lose my freedom because the workers intend on putting the checks in the bank, and all this on the word of the managing supervisor in the loss mitigation department. I am continuing to call them daily, an speaking to everyone i can, and have also let them know that I intend to let EVERYONE AND ANYONE know....

James of Oregon OH (05/01/08)
I got a loan from Genoa Bank in Genoa, OH who then sold it to American Home Mortgage Servicing then sold it to Countryside mortgage co. Ever since that happened, the account has been a mess. Everything was great until NOv. after that there was no payment in Dec. although the money was sent. Somewhere in [their] system something happened to that payment. Now it shows I am always a month behind. Which is WRONG!

I have been getting harressed by Countryside because they claim I'm a month behind. There are several late charges that have been acculmalating and they shouldn't be because I've always made the payments. I have always had good credit rating until this account was sold. I'm requesting a paper trail to show when the payments were made and where they went. It is very frustrating.....

Eleanor of Brunswick MD (01/24/08)
In June 2006, I entered into an Option ARM loan agreement with HomeCourt Mortgage Group (HMG). After settlement, HMG sold my loan to INDYMAC and OCWEN and what I expected did not happen. I immediately decided to refinance again. So when I was contacted by Premier Financial for refinancing, I specifically informed Premier Financial that I wanted to get out of the Option ARM Loan. This was in September, 2006. The Loan Officer (Ryan Van Sciver) offered me a 30/5 at 2.525%. After a month, I received an adjusted ARM letter from AHM that my loan has been adjusted to 9.55%. In fact, this letter is sent to me every month since December 2006. I was never told that it was going to be another Option ARM loan. I was lied to and duped into an Option ARM even though I had indicated to the Loan Officer in the beginning that I did not want another Option ARM Loan.

I am retired (since 2000) and in order not to lose my home, I have spent over half of my savings to make payments of the mortgage, which is now over $5,000 a month. I have been unable to pay my other bills like I always did on time. I am presently working at Macy's. There are times when I am unable to drive to work because worrying about the mortgage causes me to have driving phobia.

Jeremy of Lehigh Acres, FL (01/03/08)
I went to AHM to refinance my mortgage. I explained I wanted a mortgage that would cover all my interest, escrows, and possibly some of the principle. They told me I could get into a 3 year ARM and be able to do all this with a minimal payment of $822 a month to start.

When my first statement came to me, it had 4 different payment amounts on it (an optional arm).  My payment went up over $400 per month.  I called them and they said it was what I signed up for. So I asked them if the minimal payment at least covered all my interest and escrow and they told me NO.

I have exhausted my savings. I could not make my December payment and now I fear that I'm going to lose my home.

Karen of New Castle, DE (10/19/07)
From the start, this mortgage was a problem. Even when I paid the amount due on the monthly statements, I still got calls saying I was delinquent because they had raised the interest rate and the payment amount after printing the statement.  Not only did the rate keep going up, but I kept accumulating late fees on top of it.

I had no luck with customer service.  They were extremely uncooperative. I ended up paying all the extra fees just to avoid more. Then, it just got worse. I realized that I had taken an adjustable rate mortgage. The rate on my 30-year variable went from 4.5% to 8.9% over a period of only a few months. Oddly, the rate just keeps going up even when actual rates in the market go down.

When questioned, they just keep saying that I signed for this mortgage and that is that. The variable is based on an index supposedly tied to LIBOR plus a margin. When I question how they calculate the index, they are unwilling to discuss it at all. The index, is supposed to be based on LIBOR, but even when LIBOR goes down, my index goes up.

My home is currently in foreclosure, despite the over $20,000 I have sent to try and catch up since May. I simply can't keep up with the pace of rising rates and fees.

Dawn of Phoenix AZ (08/31/06)
During our first mortgage with AHM, on May 4th on the way to sign the loan docs, they called to say they would need an additional $4500 to proceed with the loan. This was on top of the $2000 we had to pay the week before to the seller in order to hold the house because AHM didn't have the closing papers ready. The good faith estimates we received ranged from a 6.5-7.5% interest rate. When AHM called to say they needed the $4500 to go ahead with the loan, they also said the interest rate was a 10.25%.

Michael D told us he would get the loan re-financed before we even had to make the first payment due July 1st and not to worry. It is now August 31st, and we are still waiting. Michael D has lied to us for the past 4 months about getting approvals. We constantly hear, The top guy's got it today, we'll know first thing in the morning. So I call first thing in the morning, and get no answers or even a return phone call. Michael D told us this re-finance would not be a problem, it was just a matter of time. There was a new excuse every week as to why the re-finance wasn't happening. Michael D is always un-reachable after he's promised us an answer.

Ernestine of Chicago IL (06/03/06)
My husband and I have been trying to close on our home for over a month now and because of the runaround we keep - and are still - getting from the mortgage lender, we STILL have not closed on our townhouse and the seller has since lost the home they were trying to purchase out of state, including their earnest money, appraisal and inspection money. Now, when we do close, which is suppose to be next week, but we've heard that line before, the sellers will have to rent our property from us until they find another home to purchase. I can't even imagine what kind of plane tickets they may have purchased and had to cancel over and over again. We've had nearly 5 extensions!

They started off telling us we were with a lender that is based overseas and that was the reason for all the delays. Now its been switched with them, but we still get the same line: we just need one more thing and we'll have the clear to close tomorrow. Luckily I have a smart attorney that isn't requesting a close date until we get the clear to close. And just like clockwork, at the 11th hour when we're told we were suppose to have the clear to close, we get told they need sometrhing else before they get the clear.

Javier of Pembroke Pines, FL (03/13/06)
I obtained a mortgage in June 2005 and have paid principal and interest every month, plus an additional amount against principal.

All statements received have shown no reduction in principal and even an increase in principal.  After several calls and one letter I was finally connected to a person, who promised to send me a breakdown of all payments and its application to principal. I finally received a letter showing this breakdown which appeared correct and reduced principal with every payment from $384,000 to $380,000. However, the next two statements go back to $381,460 principal.

I sent another letter with my last payment expressing my complete frustration and my intention to pursue Florida's consumer protection.

Charles of Chicago, IL (02/22/06)
AHMS has added $1400 to my amount owed AGAIN!!!!

It took me months and dozens of phone calls and faxes to get them to remove the charges that they added to my bill from THEIR MISTAKES. Finally, after refaxing the documentations to them AGAIN in January, they agreed it was their mistake and told me they would remove it.

Now, I get my February bill and they not only haven't they removed the original $1400 charge (FROM MARCH OF 2005!!), but they have added an additional charge of $1400. This is in addition to hundreds of dollars in late charges they continue to charge me because they can't send me a bill that doesn't have their additional charges.

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