Complain about a product or service

Americas Servicing Company

Lachelle of fort worth, TX November 13, 2009

I gotten behind summer 2007 about 2 months so when I called to request for repayment option, they said I may qualify for loan mod and that I would have to send 1779.00 for a contribution down payment by October 20,2007 to start up and next payment would start 12/1/07. They also stated over phone that they would send a packet out with new payment amt and for me to read, sign and return. I worked ample amts of overtime and came up with the money and cust serv rep assured me that I would receive packet. December 9th I received letter stating my loan mod was denied b/c I failed to make the 1st payment in December. I immediately called and reported that I never received a packet with my new payment amount. After CSR reviewed records, they found that they never sent packet, he apologized and assured me that he would sent info to supv and re-do loan mod, and they would suspend my payment of 1799.00 until they re-do loan mod and to check back next week.

I called the next week and received the run around. Finally I spoke to supv and they said per wells fargo that I would have to make 3 payments on time starting in February of 2008 on time by the 15th of each month and then call them back and they will redo a loan mod and 1st payment would be in July 2008 around the same payment. After April 15th 2008 the next week I received new mod packet showing that I would need to send an additional 3000.00 to start new loan mod. I was outraged! I was not told it would be done this way. I then asked them what happened to the 1779.00 I sent in and they said they only saw 1000.00 in suspend and the rest of the money was pulled to go to late fees and escrow. I was not about to give them another 2000.00 because they were not trustworthy and every time I called I got a different CSR or Loss Mitigation rep that told me something different. To sum things up I spoke with a loss Mitigation rep by the name of Lakeisha who would not return any of my phone calls for a month, finally I reached her and she said another rep should be handling my case and that she was thrown under the bus. She gave me extension to other rep and she directed me back to Lakeisha who ignored my voicemails and calls, I sent emails to supv but did not get a return, Finally August 2008 came around and I was afraid of being foreclosed after receiving several notices from lawyers, I just moved out.

About 2 months after I moved in August 2008 I get a phone call from a higher up in the company and he said he would get a rep to take care of me. I spoke to someone who promised to lower my interest rate and that I did not have to pay any lump sum upfront and that my payment would average to about the same as before a month. I get a packet in the mail showing my first payment would double which was other things added on. At this point I just decided to throw the towel in because this company was just untrustworthy, they are liers and they give people the run around. I went back over to the house in early 2009 and the locks had been changed so I thought they had foreclosed because I started receiving letter with auction dates and foreclosure warnings. Now just last week Nov 5th 2009 a letter from city code compliance states I will get fined if I don't go board up my abandoned house and cut the grass. I thought it had foreclosed by now. I then called my mortgage company and they said I was in collections but I am about 20 months past due, and they were talking to me like this was all brand new and like I had just gotten behind, they advised doing another loan mod thru them.

This is so confusing, so I really don't trust doing another loan mod request with them. They advised me to send in my financial info and bills to see what they can do for me. I am terrified, but I do want my home. I have well over the income to make my payments but I don't trust doing another loan mod with them. They are unorganized crooks and this company needs to be shut down! To make this worse, I go back to the house yesterday and the house had been stripped of everything from the copper out of the walls to the entire heating and cooling system. Now I am stuck with maintenance and repairs or I will be fined up to 2000.00

William of Fontana, CA October 31, 2009

I received a letter from America's Servicing Company which is a subsidiary of Wells Fargo Bank explaining that I am eligible for a mortgage loan modification that could assist me in making my loan affordable. I currently have a loan with an ARM interest rate of 9.25% which has made my loan unrealistic and above 31% of my income. I have lived in this house for approx. 20 years and could afford this mortgage under the Presidents Loan Modification Program I qualify and very willing to work with my mortgage company. My biggest frustration is that AMS does not bargain in good faith. I am not sure as to who actually owns my loan. Upon contacting Well Fargo , I was informed that Wells Fargo's Modification Department handles all of the loans yet I receive false promises from ASC customer service Dept.

Anthony of Rockaway Beach , NY October 21, 2009

For over 3 years I have been unsuccessfully struggling to get this servicing company to give me a fair loan modification of my mortgage. I have an unaffordable mortgage due to predatory loan arranged by an attorney by the name of Stanley who also stole the equity out of my home. For 3 years they have lied about not receiving my paper work refusing to modify my mortgage and deliberately have worked against the loan modification program set by the Treasury department. I am now working with NACA as a third party to intervene in this painful process. ASC continues to lie and conveniently loose paper work in an attempt to speed up a possible foreclosure process. I have a letter from ASC dated 9/3/09, stating that I should do a short sale or a deed in Lieu of foreclosure to my home of over 10 years. Please help.

Harnethia of Moreno Valley, CA September 28, 2009

My husband and I are 80 years old and hopeless and trying to find help for our situation. It all began when my husband and I were struck by identity theft. A series of bad things happen to us. Including the situation with Wells Fargo and American Servicing. I was afraid and concerned that something may happen. The bank advised me (and I agreed) to close the checking account that we had for more than 30 years. I was told that our monthly deposits would still come without a problem, however there was a problem. The bank made a mistake and our income went back to the sender. After I requested many times, they informed me that they could not do anything about their mistake at that time. After 3 months I requested a line of credit or a loan to help pay my bills the bank refused. The bank would be assured to get their money when they fixed the problem with my account. They would not fix their mistake and would not help me.

At that time I did not know American Servicing is Wells Fargo. My mortgage got behind and American Servicing led me to believe that they were working on modification up until my house was sold. In fact I received a letter dated August 21st, 2009 stating request for pre-foreclosure sale has been cancelled and my file was closed (letter enclosed). I was communicating with the modification department and sending items that they requested on a regular basis. My last fax to them was sent September 14, 2009 including a letter from my husbands VA retirement and Social Security which they requested.

In addition to other major problems my husband is ill; I am ill recovering from a double bypass heart surgery and a second surgery due to complications. I am having a very difficult time, I am not able physical nor mentally to move out of my home. I am trying to recover from heart surgery and now this; it is very hard trying not to have to go back to the hospital. It hurts even more to know that this was caused by someone else not me. This was the banks mistake and all of the situations that followed. Please help me to keep my home I have worked very hard for my home. I am eighty years old and ill it is not easy to find a decent place to live.

Lisa of Baldwin, NY September 17, 2009

I currently have a mortgage with America's Servicing Co. and it is owned by Wells Fargo Bank. I have been trying to do a loan modification since April 2009. Since ASC seems to be overwhelmed with applications I have had to resubmit my paperwork 4 different times. In August ASC informed me that I was pre-qualified for the HAMP program. I was told that a package would be mailed out to me to get more information.

I never received a package and when I called to inquire I was told I did not qualify for the HAMP but perhaps I would qualify for something else. I was asked to fax over my husband's paystubs and an updated Profit and Loss statement for my company and on 9/9/09 I resubmitted this information.

On 9/16/09 ASC called and told me that they would be sending me out paperwork to sign to be put into a forebearance program in which I would have to pay 3743 for the next 3 months. This special forebearance modification would not help me since my original mortgage has gone up to approximately 3900. I am in this situation because I am self employed and my business has suffered significantly due to the economy. I have had my business sine 1997.

I am in the process of trying to find work in this overburdened economy. My household now has to rely on my husband's income to pay household expenses and unfortunately it is not enough. ASC does not seem to be willing to put me into the HAMP program or a more suitable program that we could afford and this process is putting us deeper into debt.

Audrienne of Brooklyn, NY May 12, 2009

Since November 2008, my husband and I have been unemployed. In addition, we have a newborn daughter. Around March 8, 2009, I faxed documents to have loan modified. I called a week later and they stated that they never received. I faxed second time to no avail. On the third time, which was March 31, 2008, they verified that all documents were received and signed and my negotiator would contact me within 30-45 days.

On April 30, I called to check status and was told that my signature was missing on a document. I disputed what the representative was saying then she changed her story and said that all appeared fine and to wait another week or two. I called on May 7 and still no answer on status. Today, May 11, I called and was told my unemployment verification was missing so I re-sent for 4th time. I feel like they are sending me in circles and not being truthful. I've given them ALL pertinent documents and it's still some excuse. I have always paid on time, never late and trying to to do the right thing.

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