Complain about a product or service

AmSouth Bank

Erika of Byram, MS January 18, 2008

I originally made arrangements to update Amsouth with the payment of my 2003 Lexus LS 430 only to have my vehicle picked up before the arrangements were made. I was curious to know the laws of repossession and if they followed proper procedure. I only had 1 1/2 years left remaining on the payment of the vehicle.

My husband and I have now only been left with the use of 1 vehicle and with 4 children, that has been difficult. Also, only later we found out we had more time to get the vehicle because it was not sold until almost a month after repossession. And, personal items were said to be sent to the auction with vehicle that were in the trunk. The tow people said they only cleaned the inside out; but we called a day before to come pick it up, and they said we couldn't because they had church. We found out the next day that that was the day the car was sent to auction.

James of Monson, MA June 13, 2006

AMSOUTH IS STEALING MY DEAD MOTHER'S MONEY Over a year ago my mother passed away, leaving me as beneficiary of a small account at AmSouth on Roosevelt Blvd in Jacksonville, FL. I went there and presented her death certificate and my ID, and the bank officer told me to wait a while, so that social security could balance the account, since they often pull the last deposit. In the interim I went to Massachusetts for a job. After waiting more than enough time for SS to settle the account, I emailed AmSouth to send the beneficiary check to my Jacksonville address of record, since the post office was forwarding mail.

There was no response. I sent them postal mail and there was no response. I called them, only to be told that the bank officer had left their employ and they cold not find my mother's death certificate and my ID. I sent another death certificate and ID and got no response. I called them and was told I had to collect the small beneficiary account in person. However, the gas and motel bills to and from Florida from Massachusetts, and loss of work income, would be almost as much as the nine hundred dollars in the account. I explained this to them, to no avail. They are just keeping the money that is mine, that my mother wanted me to have.

I then wrote a letter to their state licensing board but nothing was done. I have started the whole round again with another email, but again, there is no reply. I am beginning to think there is some skulduggery involved. I once read that computer crooks will use the accounts of thousands of dead people to shift funds or skim interest, and perhaps my mother's account is one such. I really can't think of what else to do. Travelling to FL to collect or hiring a lawyer would eat up the small funds that are in the account. The whole thing is insane. AmSouth goes across state lines and certainly does bank wire business in other states. It totally mystifies me why I must appear in person to close this small account. They are just a rotten bank.

Micky of Nashville, TN May 28, 2006

I regularly check my acct online and was running short on funds as I get paid every 2 weeks and needed a few groceries. I decided I could use my Debit card and would accept, (be able to afford) the 30 over draft charge to get me by till payday. All the pending charges were shown as paid except 1 and it showed I had a balance of 7.00. Well, I went to Grocery store and spent 30 for food and the next time I checked my acct they had rearranged the order of how the bills were paid out so that I had acquired 3 separate charges of 30 each.

I had previously printed out the page, so had proof that it showed what was pending and what was paid. I was seeing Red by then and went in and spoke with a bank representative and showed her the paperwork and asked her to explain why they had charged me all the overdraft charges when it clearly showed that what was pending wouldnt have changed a thing. She went into another room to talk to the manager, and came out saying they would call me. I was very angry when she told me they always pay the Larger amount first as they feel it is the most important..I told them it is my decision what is the most important and larger didnt mean better. I told her how dare they manipulate my account to get more overdraft fees.

Well as you can guess they never allowed any of the fees and ignored me. In my travels I spoke with a Employee of Amsouth who came into my place of business w a customer of mine and she said yes they do that to get more fees... I wanted to change my Bank, but figured they are all doing it. Oh, and I had called some of the accts to see when they had put charge through, (so Bank couldnt say the charge just came through) and they had done it immediately and had been paid.

I had to actually go to one of those Payday advance places before my next check since the bank had taken 90 in fees from my acct. Its a revolving horror. And the poorer people who live from paycheck to paycheck are the people hurt the worst.

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