Complain about a product or service

Armed Forces Bank

Leavenworth, KS

Paul of Fort Carson, CO October 28, 2009

We husband was on the internet.He thought he was applying for a creditcard,but was something different.He then called the creditcard company.They told him to call his bank and have them put a stop to the check of 45.00.He then called the 888 number.He did not remember who he talk to,but was then turned over to a super.He then talk to her and ask her to put a stop to the check.She then said that she would and it would not go through,that we would not be charged anything.He called on a tuesday.By the following week we had a NSF check for this company.We then were charged 25 for the NSF,then 25 for them to take put it back in then 25 for them to take it out.I then got on the phone and talk to 3 people.I was told that we did not put a stop to it and that if we did,we would be charged 25 for it to be stopped.I have had alot of promblems with this bank.

My husband is in the army.We do not make alot of money.We have also talk to a super about NSF checks.We where told by this woman that if it went over one hundered dollars we would then be charged 25 for every over drifted we had.But under 100 we would not be charged.They lied again.Everytime that that we go over 1 dollar in the whole we are charged 25.He was allowed to charge up to 500 over in his account.Was told when he opened the account that he would not get a overdarft at all.Which is it.YOu do get one or u dont.This bank is making alot of money off all military man.That is not right.They serve there country,die for there country and now get screwed over by the bank for there country.Thank u.If u do call and talk I have alot more I can tell.I just dont want to go on and on.Thank u again.

Darin of Ft. Carson, CO October 15, 2009

I was charged 470.00 in overdraft fees in five days. Not to mention the 125.00 just the two weeks before. So 525.00 in fees plus the purchases. With a 227.00 pay check this week how am I going to feed my wife and new born daughter. I had to drive 2,300 miles round trip to get my wife and little girl, fix a transmission, register a new vehicle and pay for parts on my car...They don't care.

I was told that I didn't have to worry about overdrafts! Oh! If they aren't more than 10.00 I was charged 25.00 three times for transactions not exceeding 11.23. When asked how they could do this and how ridiculous it is they said "We are well within federal guidelines in regard to our overdraft fees" Garbage! How do I make it to the next paycheck? Without having to overdraft again? Then become further in the hole? I am scrapping change together from my car and from change dishes around my house to afford gas. I am just glad that AFB is there to serve the service members of the US Armed Services.

Sonja of Oak Grove, KY October 8, 2009

In the space of eleven months My husband and I have been charged 1650 in overdraft charges because this bank opted to allow us the curtesy to overdraft our account due to the fact that we have direct deposit. My husband is in the military, and as such cannot always check the status of his account, but the bank would allow him to charge little things for 5 to 20 dollars and then charge him 25 fee for each of those transactions. In one month they allowed him 15 transactions while in the red. Thirteen times in another month.

I think it is a big disservice to the men and women of our country, to take thier hard earned money like that and fraudulently,as far as I am concerned, allow them to continue digging a hole, that in this economy is difficult to get out of. And to say that it is our responsibility to keep track, when in all reality, in some instances it is impossible to keep track of, and we assume the money is there since they are allowing us to continue to use our debit card in this fashion.

I certainly hope a law preventing this is soon in coming and these banks are made to pay back all the money that they have stolen from all these hard working people. The economic damage is that bills didn't get paid, causing us more in late charges, making our credit look worse because of late fees and returned checks. To this day, we are struggling to catch up with all the bills that had to fall by the wayside due to them "stealing" this money from us.

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