Complain about a product or service

Associated Bank

Green Bay, WI

Jason of Neillsville, WI October 5, 2009

Was charged $210 for a $61.75 overdraft. They charged the larger checks first. I should only be charged 1 service charge all others would have been covered except for that the one. I'm a college student trying to make ends meet. This outragous practice has put me further back and I can't afford 350% interest on $61.75

Lindsay of South Beloit, IL June 2, 2009

I checked my online account to see how much money I had only to find I had 1$ left. I made a decision to go to the ATM and overdraft 40 for gas and such for the next 3 days and pay the one ocerdraft fee for it. On my acct, there were a few other transactions still pending from the weekend. I didn't think anything of this since they had all been done before the ATM withdrawal. The next day I look at my acct only to find that all of those transactions including the ATM withdrawal had been posted, but the ATM one came out first.

So I was charged for nine overdraft charges instead of one because of Associated Bank's policy that the largest amounts are debited before the lower amounts.

I called and talked to a supervisor who was willing to take off only 3 of the charges. I think this is predatory banking and there should be a law against it. I also deposited money into my acct to cover all of the transactions before the overdraft charges were posted but was still charged the overdraft fees because I was told I would have had to deposit the money the day before to avoid them.

This bank seems to be trying to make money off those of us that have tight budgets. I have heard more than a few stories of this happening to people.

How can it be legal? I don't overdraft regularly, I did it this one time to make surei had something for the next three days. Minus the three overdraft charges they are willing to take off once I make a deposit to bring my acct back to zero, I am paying over 200$ in overdraft fees instead of 35$.

Shelley of Oregon, WI August 22, 2006

We had a home loan with First Federal Bank, which became Associated Bank. We paid down $10,000 in June of 2005 in addition to our regularly deducted payment, and then had our regular house payment deducted from our account in July of 2005.

We called Associated to find out the remaining balance on the account for a final paydown in July of 2005. Customer Service assured us that they would deduct the final payment from our escrow account and refund the remaining balance to us.

We received a paydown statement dated July 22, 2005 indicating that Associated had deducted the remaining balance, and that after mortgage filing fees with the Clerk of Courts, they would owe us about $443.

In September we received a letter congratulating us on paying off our house. The same day we received a letter telling us we were two months behind in our house payment!

We called Customer Service several times, who assured us they had taken care of the mistake. They deducted the final payment, but reported us to Ameriprise as being delinquent for the months of August and September 2005, two months AFTER we paid down the house! We received a credit report from Ameriprise in July of 2006 and again called Customer Service at Associated. They assured us our debt was paid, but said they would wait for the credit agency to contact them before correcting the problem. They also told us that they had a record of each time we had called them with our problem but had no explanation of why the problem wasn't cleared up.

Yesterday August 21, 2006 we received another credit report from Ameriprise, this time still reporting the account with Associated Bank on the "Adverse" list and reporting they didn't know what happened to the August payment. They did take the "60 days delinquent" payment off of the report, but still had in brackets "30 days delinquent."

THIS IS RIDICULOUS! We've heard horrible horror stories about this bank. I tried to contact a bank manager at the Stoughton branch, who refused to return my call. The Ameriprise "Adverse" information includes a zero balance on the account, but Associated Bank is still accusing us of being delinquent in our payments for months AFTER WE PAID OFF OUR HOUSE! They need to be investigated. Our credit report needs to be cleaned up. We should have perfect credit.

Thanks for any help you can give us on this. It is most upsetting to pay a home down (and give the bank extra payments each month for years) and then have them accuse you of delinquent payments when the account is zeroed out.

Chris of Sioux City, IA July 21, 2003

I've had a visa though assoc.bank for at least 3yrs.I always pay on time.For at least a year I've been paying online.Without any notice they made changes so I couln't access my info online.I emailed cust. serv.,never did get a reply so I mailed the payment & it was 3 days late.I've been penalized over $100 in late fees, interest charges etc.& they raised my APR from 12.24% to 29.24%.I'm furious!!!!!Is this loansharking legal?I wonder how many other people they screwd this month with their unannounced website changes?????????????????

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |