Bank of America Mortgage Reviews

This is my loan Application Number (**) for HELOC. I applied since Dec 2025. I was submitted all documents requested by loan processor and underwritter review by Robert ** in FL. He got nothing done and poorly communication to the client. I had a bad experience working with him. I totally wasted my time. I will move out of this BOA to other banker. I will never recommend BOA to any of my friends or families moving forward.

Wish there was a negative rating on here. Went through the whole process, and finally received my HELOC loan. The problem is their follow-up after the loan. My loan officer, Antoine **, specifically told me I could call him if I need help in the future or if I had any additional questions. Well, I did and always received a response that he's on vacation and would call once he returned. Guess what didn't happen... Crickets. Then his supervisor, Danielle **, responded, giving me an incorrect number to customer service. Then, after calling and being on hold for 10-15 minutes of them trying to sell everything from hearing aids, to medication it finally just disconnects. Checked back in another month because I kept getting letters from BOA, and went through the same process. Antoine is on vacation, and Danielle piped in with her same lame excuse.

My mortgage loan rep is horrible, Jay ** & his arrogance is very much a turn off, I have many choices for a mortgage and I choose not to use Bank of America, he has brought up issues with my credit report but yet will not share them with me, in some cases they are over 20 years old for a dispute, I have a fico score of 820, what a loser.

My daughter applied for a mortgage to buy me out and I put an offer on another house. I had to reschedule my closing 3 times, BofA was unresponsive for weeks at a time, then sent a list of new things to upload. They ignored our request to use our own closing attorney so now I have to pay him too. The closing costs were close to $19,000 on a $170,000 without escrow. I was shocked. We requested an advance copy of closing documents but we got a lady that drove up to our local bank and had us walk over to Jimmie John's to sign everything standing at the food counter. I'm wondering if they were even affiliated with BofA or was this an elaborate scam because the whole experience was so unprofessional. After the alleged closing I was told the money wouldn't be available for another week. Meanwhile I just signed my house away. I mean what the heck! Not to mention it has been 2 1/2 months since she applied for the loan and was pre-approved.

This review is for **. Extremely poor experience. Based on my personal experience, this consultant was unresponsive, disorganized, and showed a very limited understanding of the mortgage process. Communication was consistently delayed, timelines were missed, and everything was pushed to the last minute. In my opinion, this lack of professionalism directly caused me to lose the deal. There was no urgency, accountability, or proactive guidance at any point. If you value your time and don’t want to risk losing an opportunity, I strongly recommend choosing someone else. There are plenty of qualified mortgage consultants — based on my experience, this was not one of them.

0 rating. Worst experience ever. We were able to take a parallel path with another major bank, and they managed to close our loan in about 10 days. As of last Thursday, the title has officially been transferred to our name, and we are now proud homeowners. I had placed a great deal of trust in Bank of America, having banked with them since 2008. Unfortunately, this mortgage experience has been extremely disappointing. We incurred penalties and went through a very stressful process, which should not happen to any customer.

I am writing this review not because I was denied the BOA HELOC, I am writing to save other people the same aggravation that I went through. A grueling 6 week process of generating more and more paperwork. Paperwork that was already sent had to be sent again. Paperwork that I had the local branch send, was received by the Loan Processors unreadable or missing pages. Agonizing requests were made to have individuals send personalized letters regarding my pension that was payable as long as I live, after adequte payments showing years of payment history in specific terms. I think the most frustrating part of the loan request was I explained beforehand what I was trying to accomplish in clear terms. I also expressed that I was not in a 42% debt to income qualification category.

I'd give zero stars if that was on option! After weeks of run around and placing blame on everyone except himself, Michael **, finally let us know that our loan would not be approved due to a minor reason (that another lender DID approve!). He also promised grants to help with closing costs, but then suddenly we wouldn't qualify, forgot to include money from the seller on the documents, complained about our inability to answer him IMMEDIATELY when he called or emailed (couldn't because of work), and then proceeded to wait until the last minute for things he needed to do. I would not recommend BOA to ANYONE for a mortgage, loan, or banking based on this experience alone. Stick with a local, personal bank or credit union, or someone your realtor knows.

Bank of America is absolutely horrible. I applied for a HELOC and was declined. I gave them all the documents they required within 5 business days. The worst people their are the underwriters. They don't care the I've been a loyal customer since 1993. I will not try to get a HELOC or any other product with them ever again. The only reason I don't take my money from them and cancel all my accounts is because I have joint accounts there with my mother.

Bank of America recently purchased my mortgage. I have no idea why they did. They have made paying my mortgage nearly impossible. I have spent hours trying to pay it, with the bank erecting a series of obstacles. They send the payment document two or three days ahead of its due date through the mail. Their 800 customer service line seems to be unstaffed - I spent about an hour waiting, with no estimate of time or option to receive a call. There is no chat service to offer to pay on their website. The only way to get chat is to download the application. Unlike the rest of the world, they do not allow you to sign up for the online application, um, online. You have to submit a request to have a password sent to you. Or mailed to you. Through the mail. Seriously. With a promise to send a password within 14 business days.

Apparently they give themselves SIX MONTHS to approve a qualified assumption, which essentially is just removing one name from a jointly held mortgage. This is going on since the beginning of April. The agent working on my request is on extended leave. Her MANAGER is on extended leave. His "backup" is out of office until next week. No one takes accountability to see it through to the end.

Back as many, did we put our HELOC on pause. We decided to take it off. BFA has you paying the first three months double the rate you were paying to see if you can handle it. Then they ask you to prove your income again to see if anything has changed.. then they ask you to sign a paper to assembly reinitialize. This started in February. We are now essentially in mid May. We sent back the paper. Our fault was that we did not send a request for signature.

Hello Bank of America, I started an assumption loan in early January with Loan Processor Ty **. I sent everything she asked for weeks. She said it takes up to 90 days for approval. I checked on the loan Monday, May 5th and the file had been closed in March. I never received any warning by email or letter that the file would be closed by a deadline. She said we missed one email asking for a utility bill. She admitted having everything else she asked for. Please re-open the loan application process and speak with Ty ** about the way she treats clients. We sent the utility bill on Monday to her but, want a new Loan Processor. I believe I was treated unfairly by Ty **. Her communication was terrible.

I applied for a HELOC and this bank was irresponsible on how it went about it. They hit me with a hard credit inquiry that tanked my credit rating 25 points- totally ridiculous. And to boot they are asking for crazy info- I NEVER USE THEM AGAIN.

I had a very disappointing experience with Bank of America's loan process, specifically with Justin ** and Danny **. Initially, Mr. ** assured me that everything was in order after I submitted the required documents. I trusted his word and proceeded with escrow, only to be transferred to Mr. **, who asked for additional documents. Despite sending everything requested and being told that "everything looks good," my loan was ultimately declined during the final review.

Bank of America was great for 28 yrs, I don’t even know my the transferred my loan to Shellpoint. Either you don’t care or didn’t know how back this company is. Check the reviews on the BBB site. I was thinking about banking with you, now it no way and will not recommend banking even though you're in walking distance.😒

Total nightmare. I applied for a HELOC and uploaded tons of documents. Bank of America said they couldn't read some so they had to be uploaded again. Then they came back with a kind of credit with Umpqua had to be paid off with the funds. Fine. My purpose was to consolidate debt. Here the problems started. B of A and Umpqua could not work together to get the payoff. B of A insisted I had to get this. I tried and they wouldn't accept anything I sent them. The application was closed with no notice to me. None. When I checked on the status and said I could pay off the other line of credit they wouldn't accept the document. It came in too late for the loan processor because they are on East Coast time and I am on West Coast. Be warned West Coast people. B of A stops all business on East Coast time. Then the loan application was canceled with no notice to me. Two and a half wasted months with them. Will never bank with B of A.

On July 1, I logged in to make my mortgage payment as I do every month. I make the payment, it shows as scheduled, and I instantly receive an email confirmation. Except that this time there is no way to just make a payment from my checking account. Instead there is some convoluted system using language that says nothing about a payment, just confusing language for the customer transferring to BOA. So, I try, and all that happens is something saying something is processing, but also something saying that nothing is scheduled, plus, no confirmation, no email saying any payment was made. So, I wait for a while for the typical email confirmation, but no confirmation ever comes. So after about half an hour I log back in to try to see any activity, and nothing shows, no activity on the account.

Stay away!!!! They are dishonest!!!! They have no idea what they are doing!!!! They are proud of being no good ... LOOK AT THEIR REVIEWS EVERYWHERE. NOTHING BUT BAD STUFF ABOUT THEM. GO ELSEWHERE!!!!

The loan application process was the Worst experience ever! Customer service is non-existent! Because of my 25 years+ of being a BA customer, including my current mortgages and other accounts I decided to apply for a new loan with BA. Only when I followed up with the loan officer time and time again she asked to submit documents. After 5 weeks of this pattern, I ended up submitting over 3 dozen documents. By then I had requested another update on the timeline for a DECISION of my loan application and no response! After following up one more time the loan officer got back to me asking yet for another document, and totally IGNORED my request! That was the last time I heard from them. One month later to this date I did not hear from Bank of America at all! I recommend doing your research and if you decide to move forward, be prepared to deal with this institution the same way I described above.