BlueHippo, based in Baltimore, claims to be "the nation's leading direct response merchandise lender," whatever that might be. It advertises heavily through infomercials, always a warning sign.
So what does BlueHippo do? Its Web site says it "helps consumers purchase and finace the products they want and need, inidependent of their credit history." As far as we can tell, it sells plasma TVs, computers and other merchandise through a pay-in-advance credit plan.
To be blunt, it sells stuff to people with bad credit. Its Web site states that customers pay $99 down and make 13 weeks (that's weeks, not months) worth of payments. After that, the merchandise is sent to them and the payments continue until the purchase is finally paid off.
Is this a good deal? Who knows? It's very hard to know what the real cost of the merchandise is, as it's not very clearly disclosed. If it's like most such schemes, the products are priced at full retail and then some, and the fees and interest rates aren't immediately apparent.
On its Web site on March 17, BlueHippo was offering a desktop computer for $99 down and $39.99 per week. It's not immediately apparent how long the payments last but it's quite likely most consumers could find a similar computer for a lot less if they saved their money and paid cash.
But don't take our word for it. Here are some of the BlueHippo customers we've heard from ...
Patricia of Ruskin FL (08/26/08)
i had requested a computer from them and paid my initial payment of $99.00 and was told I would receive a conformation and a contract. the also started taking automatic payments out of my checking account. still no contract. due to circumstances out of my control i had to cancel the order still not having any correspondence from them. the insured me they would take no more payments. While I was away they called my disabled husband and told him I was reponsible for the balance and never cancelled. He suffers from mild dysmentia and heart problems and was at a loss we me not here. He immediately atleast had the prsences of mind to go to the bank and put a stop on any future payments, which they did try to do according to my bank.
upon my returm I have tried numerous times to contact them only to be put on hold upwards of an hour or shuffled from person to person. I have also tried their website customer service and because of their incredible high prices have a choice of mugs and t-shirts for my $235.00. I would like to see someone take them on and get refunds for all the people that have filed complaints against them. I have read all this web page and have found out (too late sorry to say) that i am not alone) I relize my money spent is a lot less then most but it is alot for me. especially for a T shirt. Thanks for listening
Herman of Washington DC (08/22/08)
I placed an order with BlueHippo for a 2007 Laptop computer that came along with a Flat Panel TV and Color Printer on 12/27/06. The agreement was to make payments of $53.32 monthly for 6 months and the items would be delivered. As of this date, I have yet to receive anything. I have completely paid for the entire order. The total payment paid was $2,178.48.
When I made several attempts to resolve this issue with BlueHippo. They stated the items would be mailed out ASAP. I have submitted a complaint with the Better Business Bureau which was closed unresolved. My bank institution has been tampered with from this company after all payments were withdrawn and no product presented.
Ricari of Jacksonville FL (08/20/08)
i've been making payments sense november 2007 and never recieved my product. sense november i've paid them 1.700$ and now no one answers the phone anymore Please help!
they take 80.00$ bi-weekly , i have a hard time providing for my family , i can't effort to compete with the ecnonmy when i'm giving away 80.00$ bi-weekly
Mary of Oakland CA (08/20/08)
Been waiting almost 3 years for other components needed for my computer or was promise to come with my computer and all i get is the run around. Been promise that my items were coming but still nothing. Just plain fraud. They got my money weekly for the computer but cannont print nor did i received the other items that were suppose to come with my computer, still waiting.
Minnie of Los Angeles CA (08/19/08)
I purchased a Dell Laptop computer from this company. I had bi-weeklypayments of 79.98 from March, 2007 until November, 2007. I was told that I would receive a $300.00 rebate with a flat screen 20 screen TV and a color printer. I have paid them in full and I paid them of early without any defaults on any payments.
When I call to inquire about my free items, Ive been given a number of excuses and I'm then told in a 4-6 weeks my merchanise will be delivered. I am still waiting. The representive is the only one I am allowed to speak to, there is never a supervisor I can speak with, I'm just getting the runaround. Can you please heip me with this matter. Thank you
Tammy of Tuscaloosa AL (08/13/08)
I signed up to get a new computer and printer with free $800.00 worth of software, $300.00 rebate, 20 flat HD TV,. I was to recieve my computer after a few payments, I recieved it after it was paid for and nothing elese. It has been paid off for over a year now and I have not recieved anything elese. All payments were deducted every two weeks from my personal checking account without any failure to pay. I have contacted customer service over 10 times since and they refuse to put a manger on the line and say to expect my products as well as a $300.00 check within two weeks which NEVER COMES. I am furious and a class action, lawsuit or something needs to be done for this company is still advertising and making money and not taking care of the previous commitments.
I was going to work as a transcriptionist with my computer which arrived a year later and still no printer. I am talking thousand dollars worth of damage done. I called my local attorney and he suggested I contact Nevada attorney generals office where they are are based out of, I am going to do this as well.
Michael of Brooklyn NY (08/12/08)
I have paid more than $2000 since last July for a new computer from Blue Hippo. I decided i could wait until all of my payments had been made to have my computer shipped to me. In July 4, 2008, I was paid in full. No word from Blue Hippo.
I called them on July 15, 2008, to ask if I had to do anything to get the shipping process started. A woman named Anel told me that I had to wait about 2 to 4 weeks after I was paid in full, and they would be able to give me shipping details. I called again today (August 12, 2008) and spoke with Anel again. She said that she had no idea when the computer would ship. She asked me to call again in 7 to 10 days. I told her that this was unacceptable, and she said that she was sorry and that there was nothign she could do. I just had to be patient.
I asked to speak with a superviser, and she said that supervisors were not authorized to speak with customers (wow!)..so I realized that there was not much I could do. I have asked for my money back, seeing as they had defaulted on the contract, and I recived the usual response, the contract states that we cannt give refunds.I asked if that was how they made theior money, by collecting money and not delivering any merchandise, and she said, Of course not. I can find no phone number for Blue Hippo's corporate offices...
I am out more than $2000.00 with no computer to show for it.
Marvaline of Tempe AZ (08/12/08)
i was promised from the being that if i made 13 consecitive payments of $91.98 that my computer system would be shipped. after the payments were done i hadn't received anything i spoke to at least 5 different agents that sounded as if they where from india.i say that because i work in a international call center and i speak to india natives on the daily.they explained that because of a incident in May with my debit call being charged and i didn't want to be late if advised them that if anything was happening i would give them a call but it was all ok and they didn't receive a call from me and thid is why in august they hadn't shipped it yet but it was to be shipped within days.
i stated that i would like to cancel my accout because at this point they had already removed over $1100 from my account and i didn't want them to have anymore access to my account.just so happened that the account specialist that i spoke with was now american.they will not give my money back and want to give store credit but to purchase their cheapest desktop of laptop is over $1400.
my husband and i have had $1100 removed from our account that looks as if we are not going to be able to get back because of their deception to get money.if i was told at the begining that i would be paying 3times as much as other computer companies and i wouldn't get any product until they were ready to give it,of course i WOULD NOT have purchased anything.we are on a fixed income trying to pay child support for another child not in the home,bill consolidation,garnishment and all our other bills this has placed us in a monetary bind,of course if we had our money we could pay off one or more of this things.this is an outrage that they are allowed to do business and have commercials that draw in potiental customers.i am sooo upset and angry at this company but i don't know what to do.
Tammey of Elk Grove CA (08/11/08)
I called and ordered a computer for my daugter for school work and paid the start up $99 fee and this company debited my checking account for 5 wks. My daugher then got a computer as a gift from her grandmother. I called this company back to cancel and I asked for my money back. I was told no and I could go online and find something else to buy.
I advised the cancel department rep that I didn't want to buy anything else, I just want my money back. He stated I signed a contract and I had to find something else to purchase. I never signed a contract nor did they send me one. I just want my money back. I did not receive any merchandise from this company at all.
I am a single mother of 2 children and this company will not refund my money.
Sharon of New York NY (08/11/08)
I ordered a computer and finally received it. I did not receive the free items they promised. The color printer, 20 LCD television nor my $300 rebate. I have spoken with them over the phone in June and was promised my free items will be sent within 2-4 weeks. As of today, I have not received those items.
I cannot get through on the phone since they have you holding for more than 30 minutes. I sent 3 emails, one was responded to, and I was told 2-4 weeks delivery. I sent 2 more emails, and receive no response at all. I would like to received my free items. What can you do to help me with this matter?
My child will be starting school in September and would like the printer so he can do his school work and be able to print out his documents. Also the $300 would be able to help with school supplies and more computer paper and ink. Please help me!
Mannie of Statan Island NY (08/11/08)
I allowed Blue Hippo to deduct money from my Checking Account for the soul purpose of me establishing a credit line to finance a lap top computer, this went on for a year ,until the amount reached $497.57 then I phoned them to enquire about my laptop. they told me that they froze my account because they couldn't get money from my checking account any longer,
that was not true,I informed tham that I wanted a refund for the amount that they withdraw from my account, and I was told that they didn't give refunds, I don't have a laptop and they stole $497.57 from my account. I need that money put back into my checking account, I don't have money like that just to give away, I need a laptop for my job, and I thought that was what I trying to establish.
Janette of New Bern NC (08/11/08)
If you look up Blue Hippo you will read of the things this company does, boy do I wish I had the opportunity to know this information before I was lied to and thereby convinced to order a computer from these creeps. NOTHING they said was true. I did not give permission for them to take the money they took. I called every week to remind them that I was not willing to pay until I had the contract in hand and ask why they had not sent the paperwork. I had agreed that once I received the paper work and agreed to their terms that I would pay every 2 weeks. I did not receive the Layaway plan for 2 months.
Meanwhile they dishonestly took 1/2 the amount we had discussed from my account weekly starting April 6th and so I didn't catch it until May 21 when my bank statement showed weekly debits. At that time I called them to cancel everything and then they got ugly. I just wanted my money returned. I was told (for the 1st time) that I would have to go to the website and make a purchase because it is their policy not to give refunds. HUH? The website shows a few pictures of computers, no accessories and 100 minute phone calls. I have no use for such.
I just want my money back! Nothing on the layaway plan came close to what I had heard from them, the price had increased by $500.00! There was an interest rate of about 175% because all the extra's are free.
I am a person with disablities. This has caused me a great deal of stress, feeling like a chump, unable to sleep, high anxiety panic attacks afraid that they would continue to steal my money. After all I was dum enough to give them my bank info.! MY ONLY LEGAL REMEDY WOULD BE IN SMALL CLAIMS COURT OR IN A CLASS ACTION-I WILL JOIN A CLASS ACTION SUIT IN NORTH CALROLINA TODAY!
Lisa of Riverside CA (08/06/08)
I was watching tv one night. Thought I would order a computer, progran sounded litigimate. So gave Blue Hippo Computer a call. Place a order for laptop computer. Gave all of my checking account info. They started subtracting 45.99 wkly..They first said that it would on be 45.99 for five week then they would ship my computer. After 5 weeks they said that $200.00 more additional dollar would be needed. So they took that 200 dollars.
It had been about 4-5 months and I called back no answer only computer would get on the phone. Finally I spoke to a live person. He transfer me to a recording and no one never got on the phone. I called at least 5-6 more times and one day I was on the phone for at 2 hours and no one never answers. I sent several e-mails and no one never answer them. One day I was fed up. I told them I wanted a refund for my $900.00 dollars. They said no refunds. What kind of company won't refund you your hard earn cash.
I got my sister who is in law to look them up, stupid me they have been sued several times.This company needs to be shut down, they lied from the start on their Television commercial. Their commercials are on TV here in California and Night..They are liars. I have yet to receive any money back from them and their in store credit can't buy anything for $900.00. So do they just keep my money our what!
My Husband had a Heart Attack in December of 2007. I tried to explain to them to stop debiting my account, I did not have any money in the bank they continue to debit my accoun and cause several overdraft fees, and large cellphone bills from being on hold several times over 2-3 hours. I want something for my money...
Jaclyn of Greenleaf WI (08/04/08)
I called and ordered a computer from Blue Hippo in June of 2007 and still have not recieved it and it is August of 2008. The last payment will be taken out monday august 11. Every time I call they say that they will be sending it out as soon as possible. I call every week to see if they sent it and they never do.
Jenny of Kensington KS (08/01/08)
i ordered a computer from blue hippo november of 97 and started making payments in dec we are done paying for it all we got was the computer the monitor keyboard mouse and speakers we never got the 20 plasma tv or the printer or the software the came up with all kinds or excuses i payed for this i deserve this i work hard for my money i should get what i pay for i want my software printer and tv there is no excuse for this blue hippo should be out of business
Odessa of Cordova TN (08/01/08)
I have made at least 5 calls about the free gifts and rebate that i was suppose to receive and they keep telling me that it is on the way but it,s been about 5 months also i was charged $2100 dollars for a $500 dollar computer the paper work sayed the computer would be $1500 dollars
Tera of Seattle WA (07/31/08)
A few months back i went to order a computer from the blue hippo company. I was told at the time of the sale that I had 2 weeks or so to cancel the order. within 5 days of the order i called and talked with a customer service rep named Jason who canceled my order. 2 days later the companie countined to pull out payment from my personal back acct. I was told by Jason that no payments would be taken out. I was then out $200.00.
It took me about 3 months and many, many phone calls to the company it's self to try adn get my money back. I asked many times to speak with a manager, I was told there is no manager, Oh the Manager will call you back, Let me tak your info and we will look into the this for you. No one ever called me back and infact I was treated very poorly by the employees who hung up on me, laught at me.
After about 3 months or so I ended up getting my money back. I was still out the money which I could have invested and earned money on. Due to the companies poor service I was out $200.00 of my hard earned money and it caused my acct to overdraw. So now at this time I was out about $300.00, plus what I could have earned if I desided to invest it. I did finally get my money back but am still out the overdraft fees and investment fee.
A loss of $100.00 overdaft fees due the company wrongfully pulling money out of my personal acct. I also was out a investment loss on this money.
Lisa of Aberdeen MS (07/29/08)
i ordered from blue hippo got a computer but thats it i did not the computer thay are show ing on my account thay have photo of the one i should have gotten (ms soft ware bundle,deluxe desktop 2006,complete software bundle,flat panel tv, color printer) i finish paying 12-07
Patrick of Hemphill TX (07/22/08)
Back in March I fell prey to BlueHippo. I still havn't received my Laptop. I'm 100% in compliance with the company and now they won't even answer my emails. I had no idea this company was such a rip-off. What really surprises me is that they are still conducting business as underhanded as ever. I have no choice but to complete and honor my end of the deal if I ever hope to see the gift I bought for my wife.
I'm on disability. It has been a trial making sure these payments were on time. Seems that now I've lost the money, the Laptop and I can't begin to describe the emotional devastation caused by this entire fiasco. Considering the fact that they are still lying about what they do,(just call the sales number I provided and act like a perspective client.) tells me that in this great country...this is okay. Do I think anything can be done about this...yes...do I believe it will be done to MY satisfaction...no.
Adolfo of Philadelphia PA (07/21/08)
las dicember 2007, Isow tv promocion of this company, they ofert one pc, complete aster of initail paid of one hundred dollars and one secun paid of 92.99, they promess send the personal compter in few time, but,pass one month and nothing, whuen Icalled,they say me that was nescesary waited the financial plan, so I coontinue paid to they monht per month at just time (tow timeper month) 92.99. the have puting 4 diferentes date by send the Pc,
olso they have change 3 time the contract terms , bicouse they promissed, together PC televisor plasma 20 pulgadas and printer full color, at this day I continue paidgin to they and they not send me, my personnal computer of esritorio. they do for automatic from mi debit card visa of wachovia bank, I fell that Bluehipo me ha estafado. For this raison need your helph, I am a new legal resident in USA and this company stolen me. Wachovia Bank is my witnes in this case.
the consequences, are economics, morals and phissical and olso mental, bicouse for my is traumatic, take 92.99 each two week and not recives the product. I have waite my PC by may continue one master in family therapy in Argosy University on line. this company has stolen my mental peace, my litle money and my dreams.
Ruthann of Cochran GA (07/21/08)
i paid in full they will not ship or refund my money. cnn or dateline should do a big report so they cant keep ripping people off
very frustrating
Sherri of Houston TX (07/21/08)
I ordered from Blue Hippo on Thursday 17 July, and authorized them to debit my account for a laptop. After seeing all of the negative feedback, and some friends telling me that they are bad news, the next day I canceled my account on Friday, 18 July. The customer service agent, who received my cancelation, said there was no cancelation number for me to use if there was a problem. He also angrily hung up on me. At no time did he ever say there was a policy that Blue Hippo had to confirm funds in THEIR bank withing 5-7 business days.
The customer service rep, Wellington, told me there is a policy and that I will not get my monies back until next Monday 28 July. I asked to speak to a supervisor - that did not work - he said he had no boss. They have all of my personal information including my social security number, and I am flaming mad. Can you please help?
Loss of $124.00
Shenise of Early Branch SC (07/18/08)
The account was opened in November of 2007 payments are still being made and the product has yet to ship. I knew from the beginning that the amount was too high, but in an effort to build good credit while purchasing something that would benefit my family I did it anyway. Now I have recently lost my job and struggle to make the payments just so that my credit is not damaged any further and so that all of this money is not wasted.
The customer service team for BlueHippo are not helpful, I would have received the same results from an automated system, if not better. I only wish that I'd done my research before signing up with them. (Probably would have if I had my laptop)
I am currently in the process of attempting to work from home, however I live in a very rural area where High Speed internet is not an option. This means that I am stuck with dialup or wireless. Now I am at the mercy of BlueHippo because I need the laptop ordered so that I may work to support my family.
Angela of Pooler GA (07/18/08)
order computer paid 923.00 never received product
i'm out 923.00 and a cell phone bill from hell
Rod of Ocala FL (07/17/08)
bluehippo had promised in contract that once computer was paid in full, 20 lcd monitor and printer would be shipped....still waiting months later...even after repeated attempts to contact and converse with their company. this company practice bold-face fraud,even after an f.t.c. adjustment.this company needs to understand fair trade practices or justice...whichever comes first.i will continue to pursue them...they sure would have if i had done this to them!
Beth of Lebanon MO (07/17/08)
paying for a computer still haven't gotten over $1100 since oct. of 07
this is july of 08 still waiting and no shippping date . scared to ruin credit i just got back don't know what to do . please help
Danny of Union MO (07/16/08)
I paid for my coumpter in full. I was promised a rebait check a flat screan tv and a printer when paid in full still getting the run around 6 mounths later
still not happy
Robert of Buffalo NY (07/15/08)
i did not know where to turn to. they offered a computer sale with a certain amount down & took more than that from a prior checking account it was a total of 440.00$ i called to cancel the sale within 2 days and have tried furtively to have my money returned with no avail this happened in late 2003 into early 2004
even after i requested a stop they still continued with 2 deductions i have never received any product made phone calls sent faxes ect i even gave incorrect numbers for my account and they managed to get my account number from the bank and make 3 or 4 deductions from my account ,they said i had a verbal contract and would not refund my money. i have proof of the deductions..
they have had my money since 2004 and i have a family to support on a menial income any help or advice would be appreciated as i can see i will get no where with this company.
Cedric of Houston TX (07/11/08)
My experience with Blue Hippo is the same that everyone else is having. I was desperate to clean up my credit and it was a sure and what appeared to be honest and second chance to restablish my credit. After several calls to customer service I still did not recieve a computer and they told me I cannot get a refund. I asked for the manager and they responded NO! No Manager!
The representative said you cannot get a refund but a credit from our store here at Blue Hippo! I asked again to speak with a supervisor.I was put on hold and a gentleman named Scott came to the phone and swore I will have my computer shipped in a couple of weeks. Now, I know the name of the supervisor, his position was the shipping manager (Scott). I still haven't received any results. I am reporting this situation because I don't want anyone else to have to go through what I am going through.
There was money taken directly from my account and with the economic crisis we are in, those monies could have been used for my family's needs.I really trusted them with their advertisements. Please help!
Ernie of Ponca City OK (07/11/08)
I bought a computer from them, I never missed a payment and have copies saying paid in full. I also Have a signed document stating what I was to receive. I was supposed to receive a free printer, a flat screen tv, and a $300 rebate when paid in full. It was paid of on 10/26/2007. I had to make many many phone calls to finally receive the printer in March or April. As of now I still haven't received the tv or rebate. Ihave called mnay times and get the same story it has been moved to priority for manager approval, call back for shipping date.
It's been almost 9 months and still nothing. Now when I call it asked for an account number and the message is always due to the volume of calls your wait will be 20 minutes. But nobody ever answers, the other day I stayed on for an hour. I called the order line and they answered right away, but of course they wouldn't help me and couldn't connect me to customer service I needed to call them, and then of course the same message over again.
They are breaking the very rules that they hold their customers to, fullfilling their obligations. I fullfilled mine. They owe me these items. I have never been so frustrated in my life. I have emailed them on their website many times also with no response. I have no other contact number for them to speak to management or anything. I guess I got ripped off.
I could use the $300 and made my payments on time even when I couldn't afford to.
Carmen of Providence RI (07/10/08)
If I could afford an attorney I would get one not that I think it would help. I have filed a complaint with the attorney general but obviously they don't care. Lesson learned unfortunately I don't have a computer.
Alexei of Pawtucket RI (07/08/08)
There was a radio add of compuer sale without credit history requuirement. I called the number to get info. I asked the saleseman to explain how this worked, but instead of doing that he pressured me into giving him my personal imformation. Then he lied about big screen TV that came with my computer order. Later I found out that was just a raffle. He said I would get the computer as soon as I pay the initial payment of $99.
He would not tell me how much was the total cost of the computer just that it was 39.95 per week until he got all my personal and banking info. When he proceded to read the contract his English got much worse and he mumbled a lot. Now I now why. The contract contradicted what I had been promised, and the salesman went out of his way to keep me in the dark. I comletely got manipulated into this. This is nothing but a dishonest business practice.
I knew only after I got the written contract that I was taken for a ride. I was lied to and manipulated into signing an outrageous contract. This gave me enormous enxiety and even depression.
Alexei of Pawtucket RI (07/08/08)
There was a radio add of compuer sale without credit history requuirement. I called the number to get info. I asked the saleseman to explain how this worked, but instead of doing that he pressured me into giving him my personal imformation. Then he lied about big screen TV that came with my computer order. Later I found out that was just a raffle.
He said I would get the computer as soon as I pay the initial payment of $99. He would not tell me how much was the total cost of the computer just that it was 39.95 per week until he got all my personal and banking info. When he proceded to read the contract his English got much worse and he mumbled a lot. Now I now why. The contract contradicted what I had been promised, and the salesman went out of his way to keep me in the dark.I comletely got manipulated into this.This is nothing but a dishonest business practice.
I knew only after I got the written contract that I was taken for a ride. I was lied to and manipulated into signing an outrageous contract. This gave me enormous enxiety and even depression.
Twanda of Trenton NJ (07/08/08)
ordered a computer on June 19th 2008 called and canceled it on June 23rd or 24th.with joe. bluehippo took my money out of my account on June 27th. i called on 6/30/08 to see why and i was in formed by Lauren that it was never cancled. i requested my money back and they said i would be refunded credit. but i cancled within the 7 day grace period with joe, being he never cancled my request lauren told me that they had no record of me calling. but they had a record of all the other calls i made which was a total of 4 calls they had all but the cancelation call.
i was charged a insuffiecient funds fee in my account, because blueehippo took my money
Twanda of Trenton NJ (07/08/08)
ordered a computer on June 19th 2008 called and ordered it on June 23rd or 24th.with joe. bluehippo took my money out of my account on June 27th. i called on 6/30/08 to see why and i was in formed by Lauren that it was never cancled. i requested my money back and they said i would be refunded credit. but i cancled within the 7 day grace period with joe, being he never cancled my request lauren told me that they had no record of me calling. but they had a record of all the other calls i made which was a total of 4 calls they had all but the cancelation call.
i was charged a insuffiecient funds fee in my account, because blueehippo took my money
Jewell of Winter Haven FL (07/08/08)
they have not given me my 300 hundred dollars they promised me iam tired drained doesnt make any since ive paid them in fulll january 2007.
i brought a computer that i was over charged for. they sent me everything but my 300 dollars. they promised me i ordered it in december 2006 got computer in july 2007. they give me one story after another. iam tired of them lies i wish i could get some of my money back they taking years to finish giving me what i paid for.
Sandra of St. Johns, AZ (07/07/08)
Failed to delivere computer after paying in full $2,490.00 and then they took an additional $900.00 OUT OF my bank account without my permission and without any reason to do so. Also they refused to give me the Corprate offices number.
It resulted in overdraft fees and mental fustration.
Princhia of Oxon Hill, MD (07/07/08)
I went into a contract with BlueHippo on 5/15/07. Currently I have not received my computer. I have called BlueHippo on several occassion in effort to get information on my computer and I haven't received any info on a shipping date or tracking information.
As a consumer I am very unhappy with the run around that BlueHippo is giving me. I no longer want the computer. I would like to get a refund for the computer in full. Not only that the contract that agreed to stated that I was to pay $1599.66 but in the end I paid $2018.48.
Janet of Nashville TN (07/04/08)
saw ad on tv get a computer free printer and digital camera wso i called them qand said i need 99.00 down and 69.00 bi monthly payment once u payed the 99.oo they ship the pc they never sent any emaiols or paperwork they took money out my acc0unt and caused me to over draw at bank so i called them to cancel they guy said i could not get refund only in store credit so i told him id stop the account he said il see about that then told him im calling beter bussinese buera he said i did nothing wrong then he said wee can still draw from youre account
he had me upset because they wouldnt return my funds nd on fix income they ad on tv is misleading
Janet of Nashville TN (07/04/08)
saw ad on tv get a computer free printer and digital camera wso i called them qand said i need 99.00 down and 69.00 bi monthly payment once u payed the 99.oo they ship the pc
they never sent any emaiols or paperwork they took money out my acc0unt and caused me to over draw at bank so i called them to cancel they guy said i could not get refund only in store credit so i told him id stop the account he said il see about that then told him im calling beter bussinese buera
he said i did nothing wrong then he said wee can still draw from youre account
he had me upset because they wouldnt return my funds nd on fix income they ad on tv is misleading
Denise of Marion AR (07/03/08)
We order a computer from blue hippo and the computer have not arived yet. IT have been three months since we ordered the computer. We would just like to get our money back!!!!!!!!!!!!!!
Our daughter and my husband are in college and all of their asignments are done on the computer. Their grades have fallen because of this. They have to use our neigbors computer or go to the library.
Miriam of New York NY (07/03/08)
I called Blue Hippo and purchased a computer in December 2007. They have been deducting the monthly payment from my bank account but I still haven't seen a computer. Everytime I call them, they give me a different excuse and just tell me that I'll get my computer next month.
The amount that has been taken out of my bank account I could've put towards a computer from a reputable company.
Luis of Burbank CA (07/03/08)
Promise to have a 300 refund and receive printer and Flat screen TV... Have not received after items have been paid back in April 2008.
Spent 2,078 for a dell computer... Computer is worth 700.00
Felicia of High Point, NC (07/03/08)
I called Blue Hippo for a computer.We set up biweekly payments.After several payments,I was suppose to sign papers and send them back to Blue Hippo.
I never received any papers.So after several calls to retrieve the papers I needed to sign to receive my computer I canceled.
Then,I was informed that I could not receive my money back nor a computer.It seems that you have to pay 1000's of dollars in order to get the computer.
I have no money and no computer.
Michael of Sumter SC (07/03/08)
i ordered a computer, lcd plus a color printer. i put 99$ down and 91$ every two weeks. my mom got sick and had to go to ga. so i missed one payment. they told me that i would not get my free gitfs and told me that it would be 3 more months before i get my computer so i canceled it.t hey would not give me my money back. they said i could shop in there catalog. but there is no catalog. please help me get my money back someone.
i was ovedrawn on my account alot. it cost me and my 2 girls to have a hard time eating among other things; behind on bills. its not right. please help!
Nicole of Highland, MI (07/02/08)
I paid off the computer in full (which is pretty stupid because it cost three times what a normal computer would cost) but my credit is not the greatest. As it has turned out I did get the computer after I paid the initial six payments but I was promised a flat screen t.v. (13), printer and over 700 software programs also a $300 rebate to be put back into my bank account.
I paid them off on March 27th 2008 and was told at that time it could take up to six weeks to receive the remaining items and the rebate. I called them May 27th 2008 because nothing had come. They said my rebate and free gifts should be to me by June 27th 2008. That date came and went still nothing.
I called them again asked to speak with a supervisor after they told me my stuff should be to me by July 13th 2008. Your not allowed to speak to a supervisor they say. I have a feeling I am continuing to be ripped off and all I want know is my money back and they can have their computer back.
Wanda of Washington, DC (07/01/08)
I called to try to set up with their program. The customer service rep that I worked with assured me numerous times on the recording (which by the way they refuse to check) that they would not touch my account until i sent back the shipping info and consent form signed to them authorizing them to debit my account. I asked him numerous times was he sure that they wouldn't debit my account until after i get the forms (because he had asked me for my banking info). He told me that they only needed my banking info to verify that my account was active and in good standing. however they debited my account 99.00 before i recieved a single paper.
I called them about it. Tony (who said that he was a supervisor) said that he was so sorry that i was misled but company policy dictates that i can only recieve a store credit. I asked him to pull the tape because since i was completely misled this should be an exception to the rule. He told me that that wasn't gonna happen. He said i can write to their complaint dept. buut when it was all said and done that I need to figure out what product that i wanted with my store credit.
The money taken out was my grocery money i told him, so unless bluehippo started selling groceries that there was nothing that i wanted from them but me money.
Kensie of Jamaica NY (06/30/08)
I had ordered out a Laptop and after i had made the first $99.00 payment in two weeks they had said i would be reecieving my purcchase and it has been one month so far. I had received a letter stating that my purchase wont be recived after i had made full payment of $2,190.00. I was mislead
$100.00 was withdrawn from my account upon our first agreement and a additional $45.00 per week and it has been 5 weeks
Morie of Elizabeth NJ (06/28/08)
I ordered a desktop computer and paid $2204 with the understanding that i was to receive a printer, $600 worth of software, TV and a $300 refund if i pay in full without interruption. I fulfilled my side of the deal since Nov.19, 2007 but have since not heard a word with regards these items. I have made several representations to them but to no avail as they are not even answering my phone. Please advise what action i need to take to resolve this matter.
I ordered the said items for school and am about to finish school and still have not received the items. This forced me to buy the items i needed for school work and had forced me to continuously use the library at school rather working from my home.
Artur of Brooklyn NY (06/11/08)
I wanted to buy a pc but not pay the whole amount at once. I called blue hippo. They sent me papers to sign. I read everything and to my surprise i i had to make 13 consecutive payment of 29.99 a week in order for my pc to be shipped. so i signed the papers and started to make payments.
about 8 weeks later i got a line of credit through dell and got a pc from them. so i call BlueHippo and cancelled my order. I knew from the contract i signed that they won't refund my money. but i will get a store credit with was fine by me.i went ot their website and found a nice 42 inch plazma tv. so i called them up and said i'd like to taker my credit and put towards the tv. they send that they will have to send me a new contract.
ok then a week later i recieved the contract. when i read it , i was shocked. in order for me to recieve the tv, i have to make 52 consequtive payment. ( for a year) meaning i'll pay off the tv first then they'll send it. so i ripped up the contract and didn't want to buy something and get it a year later.
then ten weeks later i look at my bank account and i see 10 withdrawals 37.99. i called them up and they said they are sorry but they can't refund the money. (keep in mind they had no permission to withdraw money)and then last week they withdrew an extra 20 as a late fee(idiots have automatic payment and they charging me a late fee?????????) so i don't know what to do every week they take money from me. if i stop they wont return it.
so far they owe me $519 for te canceled PC and almost $2000 for the tv that they withdrawing money illigaly. i though about small claims court but they are located in MD and im here in NY. so if someone can advise me on my rights and actions. can i sew them in regular court????????. P.S everytime i call them and i get the run around. i ask for they're names and some indian accent guy tell me his name is rick, or steve
$2500 so far and another 37.99 every single week i have all the statement and i have the contract that i signed for the pc, but no contract for Tv cause i never signed one
Diane of Emerald Isle NC (06/07/08)
i ordered a computer with free tv and various other items that were to be included. i was promised delivery after first payment, then another, then was told about the 13 week thing. i cancelled right away then i was told i could order anything up to 200.oo from their catalog, which there is none. i realize i only lost about 2 or 3 hundred dollars, which is othing copared to other people, but i am on a fixed income of 650.00 pr month and cannot afford that.please help me get it back.
because of my economic situation, i have been behind in one bill or another every month, which would have been okay if i had gotten what i wanted. but as things stand now, it was all for nothing, and i want my money back
Lydia of Salem NJ (06/07/08)
My husband did a nice thing for me by ordering me a computer from your company. If only I had known that it would be such a terrible experience, I would have never had dealt with Blue Hippo. I didn't know that your company would be so unprofessional and unsympathetic to the public buyer.
We are a hard working couple who just wanted a computer and all that was promised to us, once we paid off the computer. You did us wrong. You didn't deliver on your part of the agreement due to a missed payment which we made up with penalty charges. In a year, we did have a good track record for making our weekly payments. In all we paid almost $3,000 for a $500-$600 dollar computer, if that.
You didn't deliver on your promise of a flat screen, a printer and our $300. rebate. How disappointing. Lesson learned - due the research on a company first...I would never recommend anyone I come in contact with to Blue Hippo. I have been in on conversations where people were questioning whether or not to use Blue Hippo to purchase a computer. I immediately told them NO! I'd rather they lay away a computer at an electronics store for a year than have any dealings with Blue Hippo. Sorry we had such an unbelievably bad experience with BLUE HIPPO.
We now own a slow-working computer at 4 times the average amount of worth.
Dorothy of Boyd TX (06/03/08)
I had got an advertisement in the mail from Blue Hippo. I needed a computer for school. The guy I spoke to over the phone told me that the product would be shipped to me as soon as I got off the phone with him. He also told me that their was no obligation to buy, and if I decided if I didn't want the merchandise I would be fully refunded. Well, 3 months ago I called and asked where the stuff I bough was. they kept giving me the run-a-round. I got nervous. That computer was to help me with school. It was to benifit me and my babys. So that I could get a better job. I kept calling and asking about the computer.
Well,the last time that I spoke to them the guy ron, if that is his real name. Told me that I had got to be kidding that they are not sending me the merchandise, because they milk people for money, and that they didn't have to send me anything. They won't stop taking money from my account. I need some help, because now it has been $3,000. I have been telling them to quit, but they won't. HELP! Please someone contact me for advise to help me.
They are taking money from my babys. I dont make very much, because of school and the bills that I have to pay. As since they refuse to stop I have fallen behind. They stole money from me and my babys. I wouldn't have to be struggling if they were people of their word.
Jamie of Lebanon OH (05/30/08)
I thought it would be a good way to rebuild my credit.But all they did was take my money a total of 658.84. They kept telling me that the paper work was in the mail. It took me 5 phone calls to get the first set of papers they don;t tell you that you have to send them back and then wait to get the next set . What they are doing is stalling to get more of your money before you find out what they are doing.
I cancelled on 5-27-08 of course no mater what I said they will not give me my money back They said store credit .Cannot find any store.I JUST WANT MY MONEY BACK I Worked to hard for it and they should not be able to take it that easy.PLEASE HELP
Besides making me sick to my stomach my husbands work has filed for Bankruptcy and he may lose his job we need our money
Crystal of Blythe CA (05/27/08)
Me and My fiance ordered a computer from blue hippo in sept 07. We payed $124 down and make payments of $80 every 2 weeks which is automatically deducted from our bank acct. we have made all of our payments, signed all of our papers and sent in all required material. No computer has been shipped yet. We were told countless numbers of stories.
In Dec 07 we were told they would ship our computer. We have called cust svc atleast every 2 weeks and every new person always tells of the same rehearsed line your computer is in the warehouse and we are waiting on a tracking number. There's no way it takes 6 months to get a tracking number to ship one computer because you wouldn't be able to run a business that way. Blue Hippo is a scam.
We are having $160 taken out of our bank account every month and its all for nothing because they are not shipping our computer. We could have saved our money and bought a brand new 2008 laptop by this time. Not to mention how stressful it is dealing with this whole mess.
Steve of Wylie TX (05/27/08)
Was going to buy a New Dell Computer until my payment doubled. I have a $274.00 credit but, they don't have anything for that price. I would take a decent dital Camera. They have not responded to my e-mails.
A $274.00 Credit that I cannot not seem to get a penny back.
Emilee of Summerville SC (05/27/08)
I have been paying money for a year on a computer i never recieved on top of the people not doing their job correctly.I have tryed to speak with someone in upper management with no return phone calls.When i call i am told one thing and when i look up my account on line it states something different.They tell me i can order somthing else from the web site but there is nothing affordable on there.If this can be delt with please contact me .
I had bounced check charges due ro them setting the account wrong and i paid for something for boys to use and they cant use it
Shannon of Raymond MN (05/26/08)
I seen the add on TV, I called someone answered the first 2 rings. I could barely understand the rep. I ordered a Laptop and was told that I would receive my Laptop after I paid the processing fee of 124.00 then he said after the 124.00 was taking out of my checking account, I would get my laptop, and pay a weekly charge of 39.00. I ask him one last time , now shen will I receve it? He told me the same, once the 124.00 was deducted. then he goes over some rules and puts a manager on to confirm my order, the rep talked so fast and very bad english, but he did not say anything about making the 13 pmts. before i would receive it.
So after talking to my boyfriend ,he tells me I got ripped off, and will be paying way too much for the product i would of received. So two day;s after ordering I call back to cancel my order, and once you order you call a different number, i spend about 2 hrs. on hold before i talked to a rep. I then was transfered to the supervisor cause I wanted to cancel. I told her why, that I was never told about the layaway fo 13 wks, before receiving the computer, she moreless called me a liar, that their reps would not miss inform a customer, I was so angry that she was calling me a liar, I told her I wanted my money back, she told me, I could get in store credit, I told her no, I wanted my money back.
She told me she was going to have her manager review the recording of making my order, and she would get in touch with me. She never did contact me back. So i call back and it takes 2-3 Hrs to talk there someone, then tthe reps, would not even transfer me to a supervisor, if they did i would get hung up on.
So I am stuck with buying a dumb blue hippo t-shirt or mug, i would never where a stupid bluehippo shirt or do I want to where one of their stupid t-shirts. bluehippo got me for 124.00 only, i feel bad for some of you who was taking for more. Even though the disclaimer reads if you cancel within 7 days you will get a cash refund, thats a lie cause I tried after 2-3 days, and got the run around.
I was so upset when I would try to call and have to wait for hours before I was able to talk to someone, and then if I got transfered, I would get hung up on. i felt gullable for falling prey to them.
Earl of Glenn Hts TX (05/21/08)
I fekk for the layaway sale of a Dell Premier desk top computer from BlueHippo. Only to my surprise after the 13 weeks of payments which all has been paid on time, BlueHippo refuse to send the computer or refund. My shipping date was for February 17,2008 its now may 21, 2008. I have been payng on this product since November 09,2007 The most recent payment being May 19,2008. The reason that I have not cancelled the order is because I will lose al the funds that I paid BlueHippo up to this point which is over $1,278.22. Please help me, there should not be a company thats allowed to treat people this way.
Other than the feeling of being taken advantage of, lied too, robbed and being desrepected when I call about the shipping of the computer, I'm a emotional wreck.
Nikki of Canton GA (05/21/08)
I have paid in full 2,718.48 and called several times to Blue Hippo and everytime they have told me my computer has not been shipped and to call back and this has been going on for months since i have paid in full. One time i called and this was when i paid the rest of the balance and i asked when my computer would be shipped and the rep told me it had already been shipped and i should receive in the next week.
After that week went by and i had not received it, i called back and talked to a different person who told me that it had not been shipped. I told her that the person i talked to last week said it had already been shipped, but she told me that rep gave me false information and it has not left the warehouse yet. She said she would put me on the priority shipping to see that i get it faster. I have yet to receive anything.
Jose of El Cajon CA (05/21/08)
Well i orderd a computer from Blue Hippo for $138.00 a month.I was told by the sales person that i would recive a pack of forms to fill out and send back till this day im still waything for the forms.So i called back and had my account closed still no papers and no computer but sure enough they took my $99.00 payment still after i had already closed my account whit them so there responce to where is my money they said i would get store credit.
now im paying for something i never recived also paying bank fees now my bank account looks bad becuase i cant put that money back because blue hippo has it
Stanley of Tulsao OK (05/20/08)
i had pay 498.00 in 2007 and 2008 and pay six stright payments of a other 2 weeks payments, they told me because i mist one payment i has to wait another 7 payments to get my computer, so i told them to stop getting my money out of the bank. and they would give me store credit and at this time i order a phone card 2 months ago and has not gotting it please help.
Randy of Port Orange, FL (05/20/08)
we started making payments and when it was time to recive the computer they said we did not make enough payments so we said to give us our money back they said we had to take products so we order it never came we keep calling but nothing happens.
they took our money and still have it
Sharon of New York, NY (05/20/08)
I ordered a computer from Blue Hippo. Received computer and hard drive but did not receive free flat screen TV nor the color printer as of May 20, 2008. Computer was paid up February 2008 waiting 6 - 8 weeks and called several times, no word yet on free items. Was told a supervisor would look into this problem, but no contact has been made by Blue Hippo. This item is reported on my credit report.
After paying for these items, company is not keeping their side of bargain by delivering free items such as flat screen TV or the color printer. These were ordered for my children, now we have no printer and TV that went with deal.
Donald of Keller WA (05/19/08)
my husband is 100% disabled with PTSD and also has severe heart problems. We have been waiting since January for our computer to get delivered to us. Every month since January we are told that we have a form to fill out before its shipped to us or the computer isn't ready ect.
today..May 19th after another payment was taken out of our account my husband calls to try and find out when the computer will be mailed and he gets transferred to MANY phone people and no one tells him when or IF the computer will be mailed..and when he cancels the order he gets another 2 hour run around from many phone people who then transfers him at least 5 times & each transfer takes a 15 minute wait for someone to answer the phone.. MY complaint is.. WE want our money that we put into paying for a computer we are not getting.. We didn't know about blue hippo until after we put our order in.. PEOPLE!! DONT BUY BLUE HIPPO PRODUCTS>>THEY RIP YOU OFF>>>
my husband's heart hurt so bad from all the stress he was put thru to even talk with someone about getting the computer..and when he tried to cancel the order he was under too much stress..
Steve of Hollywood FL (05/19/08)
I just saw the ad on TV. It is clear, you can have bad credit, but you need a checking account. Read all of the horror stories. I am not gullible to fal for this. I would like to make the following layperson suggestion. It appears talking to customer service is no help. Having bad credit is no excuse for doing your homework beforehand.
Just fyi, per the Maryland Corporations Department, the physical address for Blue Hippo is 7000 SECURITY BLVD BALTIMORE, MD 21244. The principal person for this company is Mr. John P. Burcham, Esq., Corporate Counsel Customer Contact: Alicia Swann, Agency Coordinator or Besides filing a complain with your State Banking Commission and the FTC, try contacting the IRS as well.
Lindsay of Vernon CT (05/16/08)
I have bad credit and I needed a computer so I thought I would give Blue Hippo a chance, I called and spoke with a sales rep that told me all these great things about getting a computer and that I would get all these free things with it. Now I know they are not truely free but I did need a good computer so I bought into it. After my $99.00 down and 13 weeks or payments I got my computer, the day I got my computer I tried to turn it on and got a blue screen, so after playing with it for a couple hours i called blue hippo and told them my computer did not work and I wanted a new one, they told me there was nothing they could do and i needed to contact dell.
To make a long story short after speaking with dell the instructed me that I did not have enough memory un the computer to run Vista on it yet that is what I was sold, so on top of spending $2100.00 for a computer I now had to go and spend another $500.00 for memory and the computer still doesnt run right.
Dawn of Irvington NJ (05/15/08)
they did not make me aware that there was a wait period in getting the computer delivery, they also do not tell you that you have to wait until you pay everything to get the free printer then when you receive the printer/scanner the scanner does not work. You call gate way in reference to the warranty and they can't help you. The base of the hard drive broke and they did not want to replace it. I had to pay to get it paid. They want you to trouble shot the problem yourself like take the hard drive apart, they never wanted to send a tech to me. I do not have any backup disk to my system. It was a total night mare.
I had to by another printer and to come out of pocket cost to get the unit fix.
Bobbee of Cincinnati OH (05/14/08)
I ordered the computer asked the representive several times when will I receive the computer, he said it will be shipped after we post the first payment, I never got it after the took 2 payments form my bank account I called and asked why I havent received it but they are taking it out of my account. That's when I was told I dont get it until payment in full, I told them to cancel the order, I was then told my refund will come in the form of a store credit never received that either. I called several times and always I'm told the store credit will be mailed by a manager of supervisor, that was almost two years ago.
I dont have a computer for my children, and I'm out of 239.94.
Charmaine of Pomona CA (05/14/08)
I received a letter on June 21, 2007 in regards to Profile. In the letter she stated that Blue Hippon has reviewed my refund inquiry and has determined to issue me a refund in the amount of five-hundred forty-four dollars and eighty-four cents ($544.84). In the letter [she] also stated that the refund would be processed within forty-five (45) days. Ms. Turpin was contacted by letter June 5, 2007, September 19, 2007, and numerous times by phone.
When I have called Blue Hippo customer service to try to recieve information about the status of my refund, I've bee disrespected, ignored, hung-up on, and quite frankly given the run around. When I have tried to contact directly, I have been placed on hold for hours at a time, only to hear there was no way in which to contact Ms. Amy Turpin directly. My legal council has advised me to write this letter before proceeding judiciously. I have not been contacted since June 21, 2007 about the status of my check...They even took out an early termination fee of $175.00 and for a so-called customer who has paid less than $175.00 on their account at the time that they cancel is not entitled to a refund. They told me to allow forty-five days (45) for my refund to be processed. This message is one month shy of a year ago.
I am a single parent, homeless at the time of termination of the contract. My bank account was closed for overdrawn funds, chex system has me on file, I cannot open another bank account, I never received any computer, and money was being withdrawn anyway. I feel I am due $1,000.00 easily for punative damages and emotional grief.
Marcus of Decatur GA (05/13/08)
I seem the BlueHippo ade on TV and the Dell laptop system sound like great deal. I call the number and ordered MS Software Bundle that included, Dell Ultra Laptop system with free->Flat Panel TV & Color Printer on January 10, 2008. Total purchase amount $2,515.00. My payments were $45.99 a week, a direct withdrawal from my bank account. It took three months to receive the initial agreement document from this company after several request it was faxed. I asked more information about my purchase in March, 2008. I call two weeks later and (second request),I was told the information was mailed April 1, 2008.
On April 18, a third request was made but never received that document. By the end of April I had a bad feeling about this company. I call the company on April 30, 2008 and canceled this order. My initial contract states, no cash refunds after 7days of purchase. I have not received any items from this company. I was told that I could use this money on one of their catalog items (T-shirts, Towels, etc) all of the prices was at a weekly rate times 52 wks. At the way this company has package and price their products, I can not use my $721.00.
Juanita of Sarasota FL (05/13/08)
I orginally placed a phone order for a laptop, but was not informed by the representative that the laptops were purchased only under a lay-a-away plan. After, making an initial deposit of 120.00, via my bank account, after a few weeks I still had not recieved the laptop or the contrat papers that were supposedly going to be mailed. I called Bluehippo, and was then iformed that the laptop program was a lay-a-way program. I immediately wanted to cancel the order,since I was not informed initially when ordering that it was a lay-a-away.
I was given a cancellation number and told that I could not get a refund, only a store credit. I went online and purchased a $100 calling card and still have not recived that yet either. Also, still no supposed contract papers have been mailed to me. Even after cancelling the laptop order, payments are still being debited from my bank account without my authorization and I was told my a representative that this money could not be refunded. I asked to speak with a manager, and was told that there are no managers available to talk to customers.
As a result, I am out of approx $180.00 and still no merchandise.
Kami of Newberg OR (05/12/08)
I signed up to get a computer through Blue Hippo in August 2006. I had bad credit and I am still working to get it up. The plan they signed me up for was pay $99 down and $39.99 a month for 54 weeks. After you have made 6 consecutive payments they send you a contract that you must sign to receive your computer. I had made 8 payments and still hadnt received anything so I called and they said I never sent back my signed contract, which I never received, so they resent me one. I signed it and sent it back.
I finally received my computer mid December 2006. When I got it there were all kinds of hardware problems, it wouldnt recognize the internet and many of the programs were corrupted or installed incorrectly. I called the company and there response was that I couldnt do anything about it and their company isnt the one who makes the products. They refused to give me a contact number to the company that made the computer as well. Luckily my husband is good with computers and completely wiped out my hard drive and reinstalled everything so I could actually have a functioning computer.
I continued to make my weekly payments, never missing one. I finally paid the final payment on Sept 27, 2007. I was told at that time that upper management needed to review my account and okay the shipment of my free 20 TV and color Printer. My items would be shipped within 8-12 weeks. After the 12 weeks expired and I hadnt received my free items I contacted the company to find out what the hold up was. They apologized for the delay and would escalate the issue to upper management for a solution. I kept calling to get a response.
Eventually 2 months later upper management, who I have never been able to get a contact number for, okayed the shipment of my free items which I should receive withing 4-6 weeks. Well guess what, I still didnt receive them.
I called on the 7th week to find out what was going on, the customer service representative responded by saying well give it another week sometimes the products get held up in the shipping warehouse. So I waited 2 weeks and finally called again on April 2nd, 2008. They submitted another escalation note to the upper management about the situation.
I have called 3 times since then, including today, May 12th, 2008 only to get the response that upper management hasnt responded to the escalation request yet, give it another week!. It has been 7 1/2 months since I finished paying off my account and I still havent received my promised free items. I am fed up with this and would like my free products plus a reimbursement of 39.99 a week that I have had to wait since my originally estimated 8-12 week waiting period was up which was December 20th, 2007. I have waited 20 weeks and counting since then!
Edith of Kaneohe HI (05/11/08)
filled out info, NEVER signed the contract called and later tried to cancel and they said NO!!! They are still taking fifty bucks a week outta my account. Even made complaint w/ better business bureau but went unanswered
Christopher of Escondido CA (05/08/08)
I thought I would try this company to get a laptop for school. It seemed like a good way to help my credit and i needed a computer for school. They say that all you have to do is pay an activation fee and make 13 consecustive payments. I have made my 13th payment on time in Feb of 08. It is now May and they have yet to tell me when my computer is shipping out. I keep on getting the run around and I can never get a definite answer.
I am so frustrated with this company I doubt i will ever recieve my computer or my mail in rebate of $999.00. Also I have learned they dont report your payment history to the credit bereau until you have finished paying off the computer which I am now doubting that they will do this benefit also.
All i want is my laptop that I need for school and my temperature is boiling to the point of no return becuase my classes have already started and I have invested $1200 dollars in to this company which I can not recieve back even if I cancel. If i cancel I can only recieve store credit. They tell me there are no managers that can help with escalations and I just want some answers. If any one can help I would appreciate any info that you might have about these deceitful people.
Lottye of Las Vegas NV (05/06/08)
The pitch from the representative from BH did not say anything about a Lay-a-way. After I received the contract from them I read that the word was left out of the pitch tome. Furthermore, the person delivering the pitch did not speak clear English. After receiving and reading the contract, I found out that it was not what was said to me over the phone and made three attempts to reach BH and talked to several people before reaching someone. This person told me that his people do not have to tell me that their plan is a Lay-a-way. I told him that if I wanted a Lay-a-way that I could go to Circuit City or Best Buy.
I demanded my money back that they took out of my checking account and told them not to take any more money out of my account again. I was told by the representative that they don't give back money but that they would send me a credit check via email and that I could go online and shop from them. I went onlone and nothing has arrived, so far. These people are rip-off artists and something should be done about it as soon as possible.
Cannot afford to buy buy medication because they are in access of my initial deposit that they extorted from me.
Sheri of White Swan WA (05/01/08)
I kept asking for specifics, did not recieve any. They use hard to understand people. I am a student being ripped off.
Financially enslaved.
Debra of Repton AL (04/29/08)
I connected with Blue Hippo Several months ago, after the 3 month paying, I didnt receive a computer nor any information as to when I was going to receive my computer. I called after the fourth month to inquired about the arrival of this computer and a free digtital camera. I told them that I had not heard from them and I wanted to cancel my order and GET my money back. The customer service rep assured me that i would, if i would sign a check and a contract.
As of today April 29, 2008, I've paid them 766.00 and no contract and no computer. I was told to go on line and purchase something from their company because it their company policy not to refund money. There is nothing I'm interested in on the website they gave me. I called back to ask for a specific page I could link to to see their product. I still haven't found anything except getting a computer financed thru them. I want my money back. How can I get my money or in on the law suit like many others have done? I feel that they have taken my money and is being really unfair to me by not helping me find a blue hippo website that advertises their electronics. Thank you for your help.
Gustavoadan of Concordia KS (04/26/08)
well the thing was that they say something and at the end is all lies they ask me for my bank account then they toldme that after the first payment they will sendme the computerand the other stuff they offer me but then they took about 91 dollars the first time
then a week later 99 dollars then they send me a letter sayin that after I pay the full price of what I ask they`ll send me the computer because they say is some kind of layaway thing but at the begin they didnot toldme that
now that I don like the terms they treat on me sayn thatI gona lost my money if I dont finish with the process and they will not return anything
money lost about 200 dollars I close my bank account because of that
Chris of Antigo WI (04/26/08)
i paid for my computer, alot of money. i had to ask for it it took along time to get and i didnt get my free tv or printer they said i should get it and it is going on 6-month and when i talk or email they say it will be at my house in 2-weeks. in oct i talked to someone on the phone and they tryed to say i only purchased the computer for 1,700 and i told them they are wrong.
When i said i was going to a lawyer they said that my stuff would be coming in 3-weeks and it didnt show up so i called again and they would me sign some more paper because they loss them but i told them i wanted my stuff and still nothing im writing them a email and giving them 1 week then i going to get a lawyer
my computer is not worth what i paid for
Pattricia of Lehigh Acres FL (04/26/08)
I called Blue Hippo to inquire about their offers for computers, back in January. I have just discovered that they have been accessing my checking account since then and taking money out of it every two weeks. They currently taken out $658.84. I have not ever received anything from them nor do I plan to receive anything. I did not authorize them to debit my account for anything.
A loss of $658.84. I live paycheck to paycheck and cannot afford to lose this kind of money, most especially since I have not received anything for it.
Peggy of Shallotte NC (04/25/08)
I called Blue Hippo in January they said that they would take out a couple of payments out of my account and ship my computer 2 to 3 weeks, it's been 4 months they've been drafting money out of my account that comes to a total of $369.00, I called them and asked them for a refund, they said they do not give refunds, so I asked too speak to a manager, but they would not allow me to talk with one. I am very upset and would like to get my money back, I never signed a contract of any, please help me. So I went to my Credit Union and put a stop on any further monetaries of $69.98 too this fraud Company. They are practicing unfair advertising.
They took money out of my account and caused me to have a number of overdrafts, because I assumed they would not be drafting any monetaries out of my account after the 3 weeks was up. I had a chance to get another computer, but they upset my chances there. and I don't knows what else too do.
Marcia of Milwaukee WI (04/25/08)
On 11/29/2007 I called Blue Hippo to order a laptop. I set an initial payment of $99 and then about $69.98 to come out every two weeks. I was told after making 3 payments I would have my computer shipped to me. After about 4 payments, one payment bounced. They collected on the payment including a $20.00 fee. I made one more payment and I called them about a week or two after this to see when my computer would be delivered. I was told I would have to make 7 additional payments before receiving my computer because of the one late payment. I cancelled my contract and was told I could use my $378.00 store credit to purchase merchandise since they do not refund money. I spoke to a customer service rep who told me I could view my cancelled contract online. I checked, but I could never view it.
On 2/27/08 I used my store credit to purchase a HP Smart Buy. The price was $358.48. I called a few days later to see when it would be delivered. Another customer service rep told me the reason they did not have a ship date is because there was paperwork that needed to be signed. He faxed me the paperwork and it was a lay-a-way agreement stating the merchandise, the cost, and that $4.99 would be coming out of my account every 14 days. I called back and stated I was not signing this because the merchandise had been paid for with store credit. This customer service rep stated I should have never gotten this paperwork and there was no need for me to sign anything for something that I had paid for. He told me I should receive my merchandise in 10 days.
This was on the 3rd or 4th of March. I called again on March 13th because it is passed the ten days and I have not received my merchandise. I started to ask for names because I feel now I am getting too much inconsistent information. I talked to Christopher on March 13 and he stated the reason I had not gotten my merchandise because the monies had not been transferred to the Accounts Department. He told me to call the next day which was a Saturday to check on it. I did not get a chance to call, they closed early on this day. I called again on March 17 and spoke with a Jim Lewis. I told him I wanted to speak to a manager and he stated that managers do not take calls, but they take information and give it to managers so they may help them solve the problem. He goes on to tell me that my account was escalated to management on 2/27/08 it may take between 10-15 days sometimes 21 days before it is settled. I call this company at least twice a week harrassing them about my merchandise and everytime I call I get a different response to my same question. When will merchandise be shipped. They can't tell you a specific day. The information they tell you can look at on the website in regards to your account is not accessible. I feel they are buying time until they can figure out how to get people their product or they feel they will give up and they are ripping people off.
I checked my bank account and Blue Hippo withdrew $15.00 from my account. That my account was empty now I will be incurring an overdraft fee. I called Blue Hippo on Monday, April 7, 2008 to see why these monies were being withdrawn from my account seeing as I cancelled my contract with them back in February. I spoke with someone named Frez and he stated he sees $358.00 credit to my account and he does not know why the money was taken from my account. He explained to me that when I used my store credit to purchase a monitor they placed the order incorrectly and it was if I was financing it and because there was not $99.00 in my account they charged me a late fee of $15.00. Frez stated that he would put in a request to refund the money to my account as well as the overdraft fee that I will incur the following day due to their error. He again stated he put the request in and it would take 7-15 days and I could call back at that time to check the status as well as check on the shipping date of my monitor.
I called again April 24 and I talked to someone name Roxanne and she was rude told me that Blue Hippo was not refund any NSF fee charges I incurred due to them taking money out of my account and told me to call back in another 7-15 days to see when my monitor will be shipped. I don't even want it now I want my money because as I have researched this company more and more I realize that the product is not worth the cost and now it is the principle. I work hard for my money and I don't appreciate being ripped off. This company needs to be closed for business. I would really like some help with this situation and would like help getting my money back. It may not seem like a lot but it is to me and more importantly this company is unethical and does not deserve to be in business.
This situation has stressed me out and caused great anxiety and frustration. I am a full-time employee as well as student along with other responsibilities. I have to stay at work late and complete my homework assignments. I am out of $406 including money they took out of my account without my permission for a contract I never signed.
Keri of Bridgewater MA (04/25/08)
For the past 8 months, I have been paying Blue Hippo almost 80 dollars twice a month. I have been promised my computer for 4 months now and have received nothing. Everytime I call the Customer Service line, which is on numerous occassions, they give me the same run-around story when I threaten to cancel. They finally told me, when I talked to an Accountant Specialist that my computer would be at my home in 2 weeks and if not to call back.
Well, it has now been two weeks, I still have nothing, and I have been trying to contact them. When I dial their numbers, there is no connection and the operator is telling me that this is a non-working number anymore. So now, they are still deducting payments from my checking account and I cannot even get in touch with them. I am not sure what to do because I am furious and either want my computer or my money back. I have invested over 1200 dollars to this company. Any advice on what to do? Thanks for your time!
Economically, I am out 1200 dollars that I am not sure I will ever get back. They are still deducting payments and now I cannot get in touch with them at all.
Roberto of Catasauqua PA (04/25/08)
ive paid nearly four hundred dollars and I cancelled my order but I was not notified about a no refund policy until I received paper work and at that point I would of lost hundreds of dollars so I figured I might as well keep paying but then ive noticed my account was getting garnished and being put threw massive over drawn fees one was okay but every other day $33.00 was being charged perfusely when my account was low and I have advised blue hippo I cant make the payments at the time and still they did not co-operate and in turn I had to cancel and they have told me but why its just one more payment and you will receive your computer.
so when I asked can I have a refund and they told me that there are no refunds but store credit and come to ask what can I have in store credit and there wasnt anything at all to get in store credit and im really confused by this company.I have car payments I could of payed off with that money and I personally think it is unfair that this company can do this to just anyone, is it possible to get my money and why did they not advise me that you need to wait so many months and so much money in payments to be able to even see your product, it is just rediculous!.I have proof in payment and of how much they owe me but it was so gut wrenching to here there isnt anything I can do about this, we need to put a stop to these companies who rip us off.
stress,loss of my hard working money,headaches from customer service because they are so uneducated in there job,bank account is in negative partly because of overdraft fees and I have a little mental anguish because I need a computer towards keeping in touch with family over seas. Im totally unhappy and slightly depressed towards losing so much money to this company.
Bonnie of Greensboro NC (04/24/08)
Purchased a laptop computer it was suppose to new and latest computer but it was an old dell style new computer and after completing the payments of 79.99 biweekly, I was suppose to receive a 20inch LCD flat screen and colored printer. I completed my part of the contract on 12/25/2007 and to this date 4/24/2008 I haven't received the free gifts, and no one has responded to my calls or complaints.
I have given away the television that I had, because of expecting the flat screen and now I may have to purchase a television and printer, I have already spent out over 2000 dollars
Linda of Pulaski WI (04/22/08)
I purchaced a computor from Blue Hippo with a contract stating that I would receive the computor after so many payments I did, then when it was paid in full I would receive a 20in. flat screen tv and a printer I received the tv. No printer Also I was to get a $900 rebate and a $500 gift card. That I have not received in over a year. I call and each time they tell me to call back in 10 days still no resultzs.
It has been over a year and I still call every 10 days and they tell me the same thing all the time sorry call back in 10 days and we should have an answer for you. I dont want and answer I want my gift card and $900.
Jonathan of Ft.lewis WA (04/22/08)
I had called blue hippo on the 7 of feb to cancel my order for the labtop and for them to cancel the $99 dollars to be taken out off my account on the 10 of feb when i was told that it was not going to be taken out and it was still taken out of my account they told me that i was going to have to wait 45 for me to get my money back and i still have got it back yet.
I had just got off the phone with them again and they told me that i would have to wait another 45 days to get my money back.
Marilyn of Washington DC (04/21/08)
I order a computer and printer from blue hippo, approx. date was 10/06 the computer was completely paid for 10/07, as of today I have not rec'd the computer. I have called every week since october,07,. Several times not one ask the costmer service number. A couple of of time I have been told the computer will ship in two week,
well to day is Monday April 21, 08 not computer. I wrote blue hippo at the above address and the letter was returned mark Undeliverable, No authorization to Receive Mail at this address.
I am out approx $2,600.00
Josh of Arvada CO (04/21/08)
Back in november of 2007 i called and set myself up for getting a computer through these guys and have paid every two weeks and when my 7th payment had gone through i called to see when i would get my computer and they said to keep making payments and that i should be getting an email from them for a date in a week and well that week went by and nothing.
So i give them another call and the same line was used. Well now it is towards the end of april and i still haven't seen anything and i have to wait for a half hour to reach these guys every time i call. This is getting old i think i would like to join this class action lawsuit to get my money back.
Wendy of Orlando FL (04/21/08)
around christmas 2005 i tried to order a computer for my children. i called up blue hippo gave them all my info, thats when it when down hill. i never recieved my computer or anything else except a contract which i never signed, and after several phone calls to either return my money, send my computer, or just send me a t.v. i was told i could not change what i ordered, there are no refunds, and your computer is on the way we're back ordered due to the holidays. since then i still have not recieved anything from them no computer, noprinter, copier or free gift.
could not get them nor my bank to stop the autopayment so after several hundred dollars of NSF fees and phone calls was told there was nothing i could do.
Jason of Westfield MA (04/21/08)
i got a flyer in the mail and wanted to get a computer for my girlfriend i pay at 300 into it and found out thay wouldnt cancel my account thay told me i only had to make one payment before thay would send he computer and that didnt happen so i cancelled and thay would not giveme my money back thay wanted to givemestore credit witch was a phonecard not happy i didnt get my phone card or money
well my girlfriend left me we got into a lot of fights because of it and the way i feel sheshould get the refund cause i put her thew hell i would not havelost money if i didnt haveto buy her that dumb computer
Charles of Pace FL (04/14/08)
We called the blue hippo phone number from TV to purchase a computer. We set up an account to get a computer and they began withdrawing money from our checking account with the promise they would be shipping us the equipment agreed upon with in 10 days. We waited the 10 days and continued to wait for 2 more weeks. When we contacted them they offered to reduce the payment amount from 69 to 49 dollars approximate. Again they promised to ship the computer, television, and digital camera was included in the package. This occured in January of 2008. Today is April 14th and still no equipment. Payments were halted on our part in February of 2008.
Blue Hippo misrepresented the timing of the payments being withdrawn from our account and caused economic ramifications with our bank. The payments were understood to be monthly and were actually being withdrawn every two weeks. Checks bounced due to this situation and therefore other expenses resulted in over $700.
Steve of Chattanooga TN (04/14/08)
We recieved a phone call stating that for about $45 a week we would get a computer, printer and plasma screen tv. Anyway, they've been taking money out of our account since december 2007 and we still haven't recieved any merchandise. I've called the company several times a month for the last 4 months. They always say it will be sent in the next 7-10 buisness days, Or they say I haven't completed my paperwork.
I have filled out everything I have recieved and even faxed it to them. When I called the company about the papers I faxed they told me that their fax machine was broken! I want to cancel my order and get my money back. When I explain this to the company they say no, they will only give me store credit.If they would have sent the merchandise I wouldn't have complained but they are taking my money and refusing to send anything.I don't want store credit because they haven't even sent the items I've paid for.
I have spent over $800 so far. Our family still doesn't have a computer. Had the company never called our house with this offer, I would have bought an affordable computer at another store. Our family would have a computer and money wouldn't continue to be stolen from our bank account every week.
Virgina of Trenton, TN (04/12/08)
My husband made arrangements to purchase a computer from Blue Hippo some time last fall (07). With this company comsumers must make a certain portion of the payments before the product is delivered. Before the necessary payments were make, my husband passed away (January 9, 2008)
I have made several requests that this agreement be cancelled and that the company stop making the automatic checking account withdrawls to cover this product. I have both faxed and mailed this request to Blue Hippo along with a ceified death certificate. The company continues to withdrawl the payments claiming to have not recieved my written request and that they cnnot stop them until the written request have been recieved.
Having lost my husband and his income, my resources are limited. I cannot afford to continue to may these payments. I have not recieved a computer.
Christopher of Vineland, NJ (04/12/08)
Sent money and no computer. Refusing to send money back.
Michael of Denver CO (04/11/08)
I purchase a computer from Blue Hippo. I paid off my computer on 11/02/07, and was supposed to recive a TV, color printer,$300.00 dollar rebate, and $700.00 dollars off software. I did recive the printer in march of 08. I have called many many times to find out were the rest of my FREE ITEMS where. i keep getting the same answer from the customer service representive,You will get your FREE ITEMS shortly. I have ask to talk to a supervisor but am told the are not aviable. They tell me to check back in 5 to 7 days. this has been going on sence November.
I like many people have bad credit. this program sounded so good for some one like me to get some positive thing on my credit report instead of all the negative things. I have been getting very stressed out about the whole thing. Ifeel that they have stolen about $1,300.00 dollars from me with all of there promises I just want the things I was promised. They seem to work on False advertisment and get away with it. I would like to see some justice for the little guy. I hope there is a way that you can help me.Thank you
Wendy of Brandon SD (04/09/08)
Back in January 2008 I contacted Blue Hippo about a computer they told me that I would receive some paperwork in the mail within 7 to 10 buisness days and when I got them I needed to fill them out and mail them in. But I had to give them my bank account number so they could take out $124.00 on January 21st 2008. Well, I waited and waited for the paperwork after 7 days I called them and the guy I talked to said you will get them in 7 to 10 buisness days then he asked me if I had a fax machine and I told him NO so he said just wait for the paperwork. So I waited well on January 21,2008 they took the $124.00 At that time I still did not get the paperwork so I waited about a week and I called them back at that time they told me that I had to call customer service at 1-800-778-4018 so I did and I talked with a guy that told me that he would make sure that the paperwork got into the mail he also asked me if I had a fax machine and again I said NO so he said the papers will be in the mail. I should receive them in 7 to 10 buisness days. Well I knew that they had already got the $124.00 and the next payment would be taken out of my account on Feburary 11, 2008 in the amount of $79.00 I couldn't let them do that so I went to my bank and but a hold on the account where they couldn't take any money out of if. Well, I called them to get my $124.00 back and they told me I couldn't because I put a hold on the account. So,Its now April 9, 2008 and I haven't heard from them at all. I just want the money back.
I have MS and I'm trying to raise my son on what I make each month on disability. So that $124.00 was a big chunk out of my income. But my son needed a computer for school. So I thought that I was doing something good. Well I learned my lesson that I can't trust everyone. So now we have a computer but it is a piece together one I got the monitor from my grandma the tower from my sister and the keyboard and mouse from another friend. I just hope they don't take advantage of to many disabled people because we do have a limited income to start with.
Donna of Chester PA (04/09/08)
I ordered a Gateway computer with digital camera,printer and Mirosoft media package. I have been making payments of 39.99 every week.I have spoken with many rep. concerning getting paperwork so I could receive
my computer, but to no prevail. I told them on the phone to stop taking payments I receive the paperwork but
they contnue to take payments. i told them to cancel my order,they said i would not receive any money, but store credit which i would still have to deal with them and still put money to it. My account has $908.40 in it. I let them know this was for children in my church and that this was ridicules. I checked my bank statement today 4/9/08
and i find they took money in March three times, I called and spoke to them about this and again wrote to them. The response I got was if this is for children then you will lets us work this out with you and we can not stop the payment on 4/10 but we will
stop payment until 5/10.I can't believe this company.
I could have purchase one by now.I still don't have a computer for the children and it seems I'm out of $908.40. I'm very stressed ouy of this.
i told them in Feb to stop all payments until I receive the paperwork
and this is still going on
Martha of Avondale AZ (04/09/08)
I wanted to buy a computer. Paid every two weeks up to $600. But missed a payment. They would not send item and say I owe them. I said for what I dont have a product. An of course I can not have my money back. Per there written agreement. I really need the money. My parents got me a computer. But my child and I just lost out it seems.
I told them I would like to get a Big tv in stead. They said ok, but I will have to pay all the back payments due. I would like a refund, less their administrative cost. But they said no refund. So I have no product and no money.
Charles of Hemet, CA (03/31/08)
I purchased a laptop through Blue Hippo about 6 months ago. I have not been late with any of my payments, with all the required paperwork, but I have still not received my merchandise. I gave them a call and they said my order was still pending cause it hadn't been processed yet. They told me to call back within the next couple days. When I did I was told the order had been approved to be shipped and that it would be to me within 7-10 business days.
Well, its been about a month. They are still taking money from my account and I still have not yet recieved my merchandise.
Amanda of Horton KS (03/29/08)
In November, 2007, I contacted Bluehippo and ordered a computer from a radio ad I heard. I was suppose to get a free TV and a free printer as well as a new computer with a 19in monitor. They started taking money out of my account the following Friday, $79 every 2 weeks. I never received the computer. I did receive some papers January 6th or 7th and sent them out to the company on the 8th. The papers also indicated about a digital camera and no TV.
I have recently called them up to ask how many more payments and when my computer was going to arrive. The operator told me I did not send back the second set of documents. I told him I never received a second set of documents. He told me they would send them out within 5 to 7 business days. That was two weeks ago. Now I just recently found out about their situation from a guy I work with. He told me not to trust them and to stop payment on them.
It has caused financial, personal and business hardships. The computer was part of a new business I was starting and has been on hold waiting for the computer that has never came. I am feeling very stressed and have lost sleep and am sick to my stomach about it. It is not easy to make ends meet to begin with, and I certainly cannot afford to lose this amount of money! My husband is very upset also.
Diane of Emerald Isle NC (03/22/08)
I called a phone number from a TV ad for Blue Hippo computers, as I could not afford to pay cash. I was promised a Dell computer with printer, a 19-inch flat screen TV, various other items, and a $350 gas card at the end of payments, which were to be $100 per month for 1 year. I gave my bank acct. number thinking I was going to receive this in a few weeks. After almost 1 month I called and was told it would be almost 4 months. I then canceled. I was told that I had paid in $200 and could go online and order something for that amount from the Blue Hippo catalog--just type in my ss number and code.
I have yet to find a Blue Hippo catalog, but I was given a number to call, supposedly the main office. I have yet to hear from them. I have contacted a senator from my state and will certainly pursue this--not just for myself who is thoroughly disgusted that these people can be on TV and preying on the people that can least afford it.
At least I knew enough to stop after 2 payments, but I still lost $200 that I cannot afford on a fixed income. I feel very sorry for the people who invested a whole lot more.
Robin of Greensboro NC (03/21/08)
I ordered a computer from Blue Hippo on March 3, 2008. I canceled the order on March 10, 2008. I have phone records to prove it, and they still took money from my account on March 17, 2008. I then called on March 19, 2008, to ask why. The reply that I got was amazing. The customer service rep said that I had two accounts with them and that she does not see a transaction stating that money was never taken out of my account. I asked for a supervisor and was advised that there were none, and only customer service reps handle these situation. I also e-mailed customer service . They responded to me on March 21, 2008, stating store credit--yeah, right.
This is not a good feeling dealing with people like this and for them to have my information and checking account.
Colleen of Mineral Point PA (03/18/08)
I paid off my computer but did not receive printer, camera, lcd tv or $300 rebate. I never missed or was late on a payment. Customer service wont answer the phone and other agents have hung up on me.
Loss of 2000 + dollars.
Kathy of Tehachapi CA (03/17/08)
After meeting all payments, I gave the company a couple weeks to send the flat screen t.v. and printer that were gifts for buying their computer. I called them and they said I was not entitled to the gifts because I had (1) and O N L Y 1 payment that was late, but on top of that late payment (by a few days) I was penalized a LATE fee that they automatically took out of my account.
I am unable to print valuable documents needed in life via my computer, my daughter did not receive a small t.v. for her bedroom, and I only did this offer with this company because of the easy payments I was allowed to make while receiving my computer (2 months into the payments) and faithfully meeting my end of the agreement. Knowing I was paying a lot more then I needed to for a computer, but like a lot of people I live pay check to pay check and was not able to pay $500.00 at one time in a honest store. I was cheated, it made me cry because I had promised my daughter a nice little t.v. for her room and I couldn't come through with my promise because of them. The whole ordeal was heart breaking and I can only forgive them and watch and see what happens to them in the end. I reported them to to BBB, that got me nowhere, they (BBB) sent me e-mails saying bluehippo was not returning their inquiries. I guess all you have to do is ignore phone calls and mail and after a time everyone just goes away and you have it made.
Denise of Philadelphia PA (03/16/08)
$99.00 activation fee and 5 payments of $69.00 but no computer yet. I am starting a family business and I have been waiting. I am canceling this payment to come on the 20th of March. There are too many complaints, how can I get my money back? I need to start my family business.I also registered with Phoenix on line classes.
Bridgette of Daytona Beach FL (03/15/08)
I was promised a 20LCD TV and printer with the completion of a computer sale. At first I was given the runaround and then when I did talk with someone, they stated it would be 12 weeks. It's been over 12 weeks and I have not received anything.
Katie of Yonkers NY (03/14/08)
I spent over $2000 on a computer. I never received all the pieces to the computer or the items promised. I have wrote numerous letters and phone calls and have yet to get a response. The computer that I got was worth $325, and I paid $2000 for it and still haven't received the whole thing.
Kimberly of Garden City MI (03/12/08)
I purchased a Dell computer from this company, and I paid them. Three years later I get a letter from National Arbitration Forum stating that I still owed Blue Hippo. I gathered all my payments from Charter One Bank as well as Credit Union One, and I fax over my information that I had. I recently made payments settling this account for the amount of $229.25+$5.00 fee, totaling $234.25; but I have yet to receive from either Blue Hippo or National Arbitration Forum a letter or receipt stating that this account is paid in full.
I have notified National Arbitration (NCO) regarding the Blue Hippo account, three times, and they told me the letter is in the mail. I made the final payment on this account on November 30, 2007. This is March 12, 2007. They also put this debt on my credit report after all these years, bringing my credit score down. They have never put this debt on my report before; this is the first time this debt has been reported as of March 2008. I feel that I have been robbed blind by this company.
Do to a recent viewing of my credit report, I notice that Blue Hippo is now on my credit report--and with this company showing I owe a balance of $272.00. It has damaged my credit even worse because I paid this debt off, but according to my report it says I still owe. This is not true.
Douglas of Burleson TX (03/12/08)
I have already told my story, and it is published on your website. I would like to know how to get in on the class action law suits against Blue Hippo. I am 26 weeks into this since it has been paid off. I have faxed probably 10 letters and called their customer service line twice that much.
Janis of San Jacinto CA (03/11/08)
I ordered a computer from Blue Hippo after seeing ad on TV. I called, and they got my checking account info first. Then they told me all the details, etc. They took out $124.00 immediately, then $79.89 twice a month there after. I wasn't aware of that at first because the guy I spoke to could hardly speak English. I finally told my son what I had done. He checked this company out, and you know what? It's a scam. I closed my bank account. They got $443.56 from me. Now I'm trying to get store credit, and they say you can get if you cancel before they ship. Well, I did what they said in the email they sent, but can't find the page they say to go to to login, etc. I have read that other people can get to the store, but everything is more than the credit you have. So they get out coming and going. Can't anyone stop them?
I am 61 years old and should know if something sounds too good to be true, it usually is. Just another sucker. Can't afford to just throw that much money away. Thank you.
Linda of Socorro NM (03/11/08)
I purchased a deluxe desktop in 2006 for $2,178.48. I was making payments for $60 something every two weeks. I got my computer 3 months later and was told, "According to your contract, free items would ship under the following conditions. First, your balance is Zero, and second, there are no payment defaults." I finished making all my payment without any defaults. This was in 8/3/07--final payment. I waited 3 months and called Blue Hippo. They advised me to wait 2 more months. I did and still no TV and Printer. Now today I called to find out about my TV and printer, and they told me to wait 15 days and call back; then they will have an answer for me. I think this is crazy. I lived up to my part of the deal, and now I have to wait until they decide to live up to theirs. I could see a couple of months, but 6 months later nothing. Not too happy.
I feel violated--like I was deceived, and I don't want other people to go through that. They lied to me and are giving me the run around. I just want other people to know what they are doing to customers. Thank you.
Steven of Canton MI (03/11/08)
Called them to see the stuff they had and went ahead and ordered the computer. I knew it was kind of weak for a computer, but when I talked to them they made it sound like they would take the first payment and send out a form to sign, and I would get the computer. It's been over 3 weeks now and nothing. These people are a major scam. I don't see how this company can get away with this scam.
I see my money leaving my bank, and the item being paid for I'm not receiving.
Sadiyya of Philadelphia PA (03/11/08)
I applied for a Blue Hippo computer and was approved. It old Blue Hippo's rep that I wish to make payments via money order. She said it was okay--no problem. We just needed to verify the bank information for precaution.
Well, not long after that, they started taking money from my checking account that wasn't there--which is why I asked if I could pay by money order. There unauthorized removal of funds caused me $400 in overdrafts and also to be placed in Chexsystems Credit Collection for five years--and unable to open any bank accounts for me or my daughter.
Maria of Appleton WI (03/11/08)
I think we all know what's up with this place. Not only did I have to wait 8 mos. for my computer and filed a complaint with Better Business Bureau, now I got my computer paid in full, and they owe me money. I just want what I paid for: my printer and 20" lcd TV, and my rebate. Please help me. Thank you.
Marcia of Nolensville TN (03/10/08)
I had order a laptop in February 2007. I was told about the drafts and total amount of what I was to pay and I would receive a plasma T.V., LAPTOP, SCANNER, PRINTER and speakers. I have fully paid everything off and they keep telling me to call back in 10 working days and they would tell me when my computer would be paid off. I have called back and I still have to call again in 10 working days to find out when I will receive my new Dell laptop and accessories. I am in college and desperately need my computer for that purpose. I am a single mom with four kids and I cannot afford to be scammed like this.
Timothy of Hillside NJ (03/09/08)
paid my start up fee and have been waiting for my computer and flat screen tv for years i get switched to a customer service rep that say computers are down call back in 3 or 4 days then we i reurn call saame thing its crazy. Out about 1200 dollars and never recieved anything and its been a run around
Dennis of Macon GA (03/08/08)
I ordered a computer on the telephone, paying $99 down through electronic fund withdrawal from my checking account. They didn't have the computer they advertised selling me a much higher priced computer. I cancellad after five days. They would not refund my monery. They caused me to have two overdraft fees from Bank of America at $35 each.
Remenia of Philadelphia, PA (03/07/08)
I've been paying Blue Hippo for about four months now. Just recently I stopped paying them because I figured something was wrong because they never sent my computer, or the extras they promised me. When I called to tell them I wanted my money back they said they couldn't do that.
I went on the website to check my account and they had me down for paying off over $1,918, when they told me on the phone that I would only have to pay $1,500.
Kim of Lansdale PA (03/06/08)
I have been a victim of Blue Hippo funding for a computer. They got all my account info and over-charged money from my account. They dropped off the computer at my door two different days, two different boxes. I was never asked for a signature; anyone could have taken it. They held me accountable for money I don't owe. They have it on my credit report claiming I owe them a little over $900.00, and I already was robbed of over $600.00 for a computer I no longer own.They are destroying my credit. I cant live my life with that on my credit report. Please respond if you have any ideas. Thank you
I don't owe them anything. They got my money, and I ended up closing the account because they kept taking my money after I paid them. Now it is on my report, and I get turned down for loans etc.
Wanda of Ft. Lauderdale FL (03/06/08)
On 9/26/2007 I put a laptop on layaway. They told me they would take money out of my checking account, approx. $40.00 a week. They took out more than what they said--approx. $70.00. I did not know they were taking out that much until I was over-drafted at my bank. On 1/17/2008 I called to cancel my order because of this, and they told me that I could not get my money back. The said I could pick something else. I went to the web site like they said and picked out a monitor. It is now 3/06/2008. I do not have money or a monitor.
When you call, they give you the run around. And upper management will have to look at the order and call us back in a week. Also, after placing the order, they went into my bank account again and took more money and wiped my bank account out; and I had 4 overdrafts. I went to my bank, and they told me it was Blue Hippo again. They put that money back, but still owe me my monitor or my money! They said it was their mistake.
Overdrafts, no monitor, hours on the phone, other people trying to help me, research, etc.
Leonev of Plainfield NJ (03/05/08)
Blue Hippo promised me a computer W/ a $99 down payment and $30/mo. payments. They debited my credit union account many times in 2004-05 (even after I wanted to cancel). Then they had the gall to send me a collection letter in 2007.
I was left with no other option but to close my account.
Marie of Appling, GA (03/04/08)
I was told I would get a computer after they deducted $37.98 per week for 10 weeks. It has been since March of last year and I have not received my computer.
I cannot get anyone to call me back. I want to get my money back and be done with this nightmare.
Andrea of Wyandanch NY (03/03/08)
I have fully paid off my computer (over $2,000) and it's been about 2 years and still have not gotten my computer. I have called almost everyday and they tell me the same thing...it's in the mail, wait 2 weeks. I call almost everyday and nothing. They always say they'll get a manager to contact me and they never do. I'm upset and angry to be going around in circles!
I have taken days off so that I can wait for the computer when they said it should be there. I lost wages because of this. I also spent many nights unable to sleep because of it!
Linda of Summerfield FL (03/03/08)
They debited 99.00 dollars out of my account to start, then every 2 weeks they took out 78.00 dollars. When I got to really looking a this I found I was going to pay almost three times the amount for this computer. I could just go to walmrt and get one cheaper, so that's what I did. I called them and told them to stop taking money out of my account and I wanted my money back and they said they don't give refunds but they do have a store online where you can purchase other things like hardware etc. So I went on this site and all there is are computers and laptops, tvs, no hardware. So I called and said where is the hardware? But of course this was a scam so all in all, I'm out 420.00 dollars that I will never get back. I would just advise don't ever get anything from this company.
Kristina of Seattle WA (03/02/08)
I became a customer of Blue Hippo in 2005. I had ordered a Dell computer. I ended up filing a claim with the BBB due to the fact that they didn't have the computer to me in a timely fashion, and upon receipt I received a Gateway computer, not a Dell, as I had requested. When I called to inquire about the change in computers, they advised they were out of stock with the Dells, I asked them if I could get some kind of discount since I did not get what I had requested; they stated I could not. I had also asked if I could ship it back to them and get a refund since I did not get what I had ordered; they told me they did not offer any kind of refunds.
Paying weekly payments of $95.00/ wk., I eventually could no longer afford the payments as I was going through a divorce. I called to inform them of the changes of my income, and they stated there was nothing that they could do to help me. I could not return the computer, and they could not lower the payments. The remaining balance of the computer is now on my credit report.
Jessicah of Dayton OH (02/28/08)
I asked the sales associate when will I get my computer. They told me 30 days. I checked back in two weeks to check on the status of the computer, at that time I was notified that I wont receive the computer until I've made 9 payments. Well I decided that I didn't want to wait that long especially since I did not understand that those were the terms when I agreed to purchase the computer, but because it was after 7 days they said they would not refund me, but that they would just give me store credit. I fought with them for months. That was September of 2007. I have not seen a dime of my $208 that I made towards a computer.
Then I thought I'll just take it and use it for store credit. The customer service rep I surrendered to said to me that there were other items to purchase like printer and digital cameras on their online store. I checked there today Feb 28th, 2008 and there is nothing to purchase but monitors, computers, and tv's which you have to make weekly payments to purchase. So they just get to keep my money. I can't afford a lawyer, what do I do?
Well It's more emotional damage than physical. I feel used and helpless, and like I have no rights, because I have bad credit, and all this did will make my credit worse, which results in more emotional stress. The Physical and financial damage is my credit and the fact that I don't just have $208 to throw away.
Andrew of Yuma, AZ (02/27/08)
I deactivated my account in July 2007, and have been approved for a refund check for the amount of $1110.38. To this date I have received nothing.
I made numerous calls that were escalated to upper management with no response or change in status.
Donna of Vallejo, CA (02/27/08)
I began paying for a computer with Blue Hippo Funding back in March of '07. I paid for the computer completely and did the lay-a-way instead of financing. I was supposed to get a good reputable computer like Dell, a 20 inch screen, a color printer and software. I can't get any information from my emails, and all I got from the call today was that it could take 12 weeks to receive all of the components.
I finished paying for the computer on 02/22/08 for a total of $1800. I have poor credit, but I could have just saved this money and gotten a less expensive computer.
Eleanore of Waynesville, GA (02/27/08)
When I didn't receive my computer, after my 3rd payment as promised, I started to call the 800 number and talked to a number of people who were supposedly supervisors. I was told to fax 1-800-379-6112 to the attention of Executive Services Group which I did. They kept sending me faxes of contracts to sign, which I had already signed and faxed. I was just kept getting the run around and finally stopped the direct debit to my checking account. By this time I had already paid them $651.76. I finally gave up.
Jennifer of Mechanicville NY (02/25/08)
In October 2007 I ordered a computer through Blue Hippo and never received one. They told me if I made so many payments they would mail one to me. The problem: they continued to send me the same paperwork over and over. I have proof that the paperwork they were requesting from me was the same paperwork that I had filled out and faxed and mailed to them several times prior. I have tried to recoup my money by discontinuing the automatic withdrawal from my account and have also tried to order something through the company; to no avail. They refuse to send me the computer I ordered, and now they refuse to send me the product that I've ordered (flat screen monitor). I'm at my wits end. I have five children who desperately need this new computer for homework, and two of my children are deaf and NEED this computer to be able to communicate through the Video Relay. Please help me. Thank you.
It has upset my children, because they were promised a computer for Christm | 
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