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BlueHippo Funding

So what does BlueHippo do? Its Web site says it "helps consumers purchase and finace the products they want and need, inidependent of their credit history." As far as we can tell, it sells plasma TVs, computers and other merchandise through a pay-in-advance credit plan.

To be blunt, it sells stuff to people with bad credit. Its Web site states that customers pay $99 down and make 13 weeks (that's weeks, not months) worth of payments. After that, the merchandise is sent to them and the payments continue until the purchase is finally paid off.

Is this a good deal? Who knows? It's very hard to know what the real cost of the merchandise is, as it's not very clearly disclosed. If it's like most such schemes, the products are priced at full retail and then some, and the fees and interest rates aren't immediately apparent.

On its Web site on March 17, BlueHippo was offering a desktop computer for $99 down and $39.99 per week. It's not immediately apparent how long the payments last but it's quite likely most consumers could find a similar computer for a lot less if they saved their money and paid cash.

But don't take our word for it. Here are some of the BlueHippo customers we've heard from ...

rita of harrison twp. mi., MI August 27, 2009

orfered and paid for a tv. in june of 2008. made repeated calls, always given aq different answer. wasw told on August 26, 2009 the manufacter no longer makes this model. I should now call them, the name of this co, is LG eletronics, have left messages with them and no returns my calls. Blue Hippo recieved 755.00 from in payment for a computer, due to illness I am unable to work so I called to cancel. they said only get a store credit and order something else, I chose a plasma tv but needed to send an additonal 63.48 for the balance or shipping charges. they sent me a letter sataing the tv would be shipped IMMEDIATELY. iSTILL DON'T HAVE IT today is Aug.28, 2009. they have a total of 817.10 snd refuse to respond to my inquries.

Mray of Monticello, IN August 25, 2009

I paid almost 700.00 for a laptop and I have not recieved anything. I purchased it 5 months ago. I have called repeatedly and have ask to speak to a manager or anyone that would know something and no one does I am not allowed to speak to a manager. No One Knows anything. I think I have been scammed and now I need suggestions on where to go from here.

gladys of bronx, NY August 25, 2009

i order a laptop and with a down payment of 100.00 dallors and monthly payments of 79.00 a month they would send me the laptop and a free lcd plus a printer and a camera . after 380.00 and i haven't received any papers or nothing i stop the payments and ask for my money back they said that they dont give money back you credit and get something else it has been 3 to 4 years . im still waiting .just today i called and they said that i should be recieving something in a few days . i call every week and they say the same thing . they dont get tired of the same line .these people working there know what is going on.somebody please help me..

elizeth of new york, NY August 25, 2009

i placed an order with blue hippo back in Oct 2007. I was informed that after 3 months that i build a small credit history with them i would receive my computer as well as cd's that i also purchased from them.In all this time i have already paid that whole amount due as of Dec. 2008 and i have not received anything except some kind of "camera" does not work does not even tell you the amount of pictures you have taken no flash no buttons if you can believe that. Every time i call or e mail them they have no answer. there customer services rept's have told me that they are told not to give no info. when i did get an e mail from them they gave me a fed ex number telling me that i had gotten my computer i contacted fed ex it was not the computer it was like i said a little camera like thing so i called back and they keep telling me that its on its way. Now they do not answer my e mails or give me any info when it comes to my computer

Anne of Hollywood, FL August 22, 2009

On May 1, 2009 my computer crashed and because I don't have good credit, my son mentioned an ad he saw on TV mentioning Blue Hippo for people with poor credit or no credit. I called them and entered into an agreement to get a computer. My checking account was to be deducted 124. on May 5th. They said I had 2 days to cancel. After my phone call a friend of mine told me they were a rip off company and that he could fix my computer and did.

I called on Satureday to cancel my agreement as they said I had 2 day to do so. Their company is closed on the weekend and so I had to wait until Monday to call. I called and they said too bad so sad I hadn't called within the 2 days and that the money would be deducted from my checking account. They also said they would put the money back in.

After 2 weeks and I din't see the money back in my checking account I called and they said it could take up to 45 days. Needless to say, I was very upset. My money was taken and I had canceled my purchase.

I waited the 45 days and still no refund. I went to their web site and emailed them many times and they never once returned a response. I called them again and they said the order to refund had been processed on June 16th and I would have to wait another 45 days.

Another 45 days went by and still no refund. I have written them, emailed them and still no response. It is now Aug 22 and still no refund and I doubt they ever will send it. This is not right. They stole my money. They are counting on that I don't have the money to sue them for 124. How can they get away with this?

steve of marietta, GA August 20, 2009

I ordered a desk top computer jan 8 2009. i sent a money order in. made my payment paid in full, now its aug 20 2009 and i still havent recieved my computer. I have made hundreds of calls and e-mails and still they keep saying they are waiting for a tracking number. I have come to the conclusion this company has commited theft by deception and totally decieved me. this is consumer fraud and im currently getting a lawyer and taking this al the way. im sick of these big companys taking advantage of the working class and think they will get away with it!

Maria of Philadelphia, PA August 20, 2009

I called to purchase a lab top through this company and faxed over a check in the amount of 124.00, back in March of 2009. As I was speaking to one of my collegues, she stated that their was a better deal through Tiger Direct. So I called Blue Hippo to cancel my order and they stated that I will recieve my reimbursement in the next 45 days.I checked my account it was'nt there. I called April 24th and they stated that upper management needed to approve my reimbursment to call later because it hasn't been 45 days. May 7th I called and they stated that they have the cancelation and that anyday upper management should approve it and I should be getting my money any day. June 19th I called and complained and asked them, "What can I do to speak with management?" They said, management doesn't take phone calls, and if I dont call back within the 45 days from this date, I will not recieve my money at all. So here we are, August 21st, I spoke with, "Tim" and he said "Upper management will be approving my cancelation any day now, and I should recieve my money soon.

VICTORIA of IRVINGTON , NJ August 19, 2009

I opened an account on 5-28-2008 for a laptop. I closed account in 1-16-2009 Bluehippo than told me I could only have stoer no refund so I purchased a 37 in TV on 1-16-2009 I dont get TV or refund every time I call to check on a shiping date all they say is any day now I am dont to deal with Bluehippo they are trying to keep my many all I was in my money back Please help me

Kwame of Springfield, MA August 14, 2009

On July 2, 2008 I sent 99.00 to the company for purchase of computer, etc and free gifts. Every week since then they have taken out 34.99 out of my checking account. Originally, they stated my computer would be sent to me once I make a few payments however they still have not sent it to me and the price has continued to go up from what they said it was. It was paid off July 3, 2009 and I still have not recieved it or the free gifts.

Every time I call they say it has been shipped. They have an email out to Dell to find out what is going on once was said. Now all I hear is notification was sent to corporate for them to investigate where the computer is and the free gifts take 12 weeks (originally told 4 weeks). Its like they are reading a script. I cannot get a supervisor on the phone or anyone to reply anything other than that answer. 1918.00 loss

Javier of Pasadena, CA August 13, 2009

we ordered our computer last year in August, have not missed a payment since starting. we wanted to have the computer for our girls for school. we waited the three months and nothing came. we called they said, it should be there next month, december. we did not receive it. we have called several times. maybe every 2 months. each time it's the same thing call back in three business days if you have not received it. when we call back they say " we are back logged, your computer should be there soon, we don't know the exact date, we have so many orders, the computer is on back order.

we ask to speak to a supervisor, and nothing.it's not just the money, yes we need it and it was a sacrifice to pay 160 a month for nothing. the worst thing is our daughters , they were looking forward to being able to complete their homework assignments at home and doing them well. every month they ask" daddy, when is our computer coming?" and each time i have to tell them " i don't know baby, they say it's coming soon. do you know how that makes my wife and i feel.

it was stupid of us to think that these people were legit, that they would help us reach our goal of having a computer for our daughters. we need your help to get pur money back so that we can get them a computer. we are saving our money know to get it.. but anything you can do to help would be appreciated. this company should not be allowed to take advantage of people because they are poor! they should pay for all the stress and heartache they have caused us and i am sure many others like us.

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