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Joanna of Van Nuys, CA September 12, 2008
Joanna of Van Nuys CA (09/12/08)
On September 5th I went inside the branch to deposit my check, the teller notified me that they had to place a hold on my check. I was aware the I only had 101.29 dollars available to me and the there was hold placed on 520.00 I went ahead n made two purchases and never overdrew my account. The minute I found out that the hold was removed (which was 4 days later) I went ahead and withdrew 480.00 and the 20.00 I always checked online and over the phone and made sure i wasn't negative in funds(which I wasn't!) As far as knew I STILL had 12.66 after my last transaction.
The next day I had two overdraft fees. They only removed one of them. I called back to see if I could get the second one removed but they said no. I asked if I was going to get anymore fees and the man I was speaking to (Hugo) said no. I checked in online today and I am now being charged 128 dollars in overdraft fees and I never even overdrew! They were being very rude to the point that I even started crying! I am VERY UPSET! I cant believe that this bank steals money and gets away with it!
128.00 dollars in overdraft fees because the never notified me that I had insufficient funds over the phone and online and it wasn't that I had insufficient funds they said I had tapped in to MY money that was on hold! Robert of Canton, CT August 26, 2008
Robert of Canton CT (08/26/08)
On August 22 I saw I had two overdraft fees which we brought current immediately with a ending balance of over 147 dolaars. The tellers said everything was current and to be sure when we got home I printed out a statement from the online banking portal. The next day two charges popped up that werent there before. I didn't argue those either and deposited 500 dollars on the 23rd in cash.
Everyday I look at the online statement items are moved around from final transactions to pending. The statement looks different everyday. Needless to say on the 23rd after the 500 dollar deposit 4 more overdraft fees appeared. then the next day 4 more. Then all of my weekend charges appeared after and I am sure in the next few days 10 more will appear. I have my friday statement from the 22 and since then my account had not fallen below 0.00 yet I was hit with around 19 overdraft fees that they refuse to return. How can they charge overdraft fees when my account was not overdrawn. I have the proof.
Because of this I am currently - 86.74 not including the 10 overdraft fees I have yet to see. The bank has robbed me of over 500 leaving me no money to pay bills or feed my 3 year old daughter. Jana of Friendswood, TX August 22, 2008
Jana of Friendswood TX (08/22/08)
I had some pending transactions showing on my account when i went online 8/20/08. i transferred money from another account into that account to make sure there was enough money to cover all pending items when they went through.
I was charged 35.00 twice for 2 items they say presented without the funds in the account, even though they showed as PENDING and did not go through until midnight when there was plenty of funds in the account to cover. THEN they charged me another 35.00 when i went over drawn because they charged me the 2 intial 35.00 fees. Only because i have 6 accounts and have been doing business with them for over 30 years do I even stay there.
Pamela of Hanford, CA July 27, 2008
Pamela of Hanford CA (07/27/08)
I made purchases 5 days earlier and Bank of America held those charges -pending - stating that even though those charges came in on the weekend because they are not open on the weekend a check came in for 250. Instead of posting the charges that came in first, some in the amount of 2.00, they took the smaller amounts out after the 250. I did forget to deduct the 250.
I put in money to cover that fee but don't believe they should be able to hold charges until they decide to post them therefore being able to charge 245 in NSF for less than 50 in charges that were charged 5 days before that check posted. I checked with the merchants and they stated they put in the charges the next day but because BofA held them pending I am being charged for the larger amt first.
I put in enough money to cover the charges and have some left over but instead of that happening I am 116 in the red d/t 245 going to NSF. This is not the first time this has happened but I did not switch because of the hassel to go thru with on line bill pay. Angelique of Jacksonville, FL July 11, 2008
Angelique of Jacksonville FL (07/11/08)
Every payday, my husband takes his paycheck to the bank, deposits half into his account and gets the other half in cash. So, this past Thursday, he made his deposit. We checked his online banking and the deposit cleared at midnight, as it always does. Tueday night, he logged in to check his accout and saw that the exact amount of his deposit had been debited from his account. Therefore, he was already showing a negative balance since he'd used his card in the past few days for gas, food, etc. We called customer service and was told that the money was pulled due to processing reviewing the transaction, but to not worry it would be back in his account by midnight and he wouldn't have any fees associated with the negative balance.
The next morning, the money still isn't there, so he went to the branch where he'd made the deposit. He was told that the branch manager was busy and couldn't see him. He said he'd wait until she was available. She told him that they trust their tellers, and the teller said that he'd cashed the whole check. It turns out, the tellers drawer was .50 off that day. Well, he'd deposited XXX.50 and gotten XXX.49 in cash. So, we are thinking the teller took the money.
I went to the bank with him to see if we couldn't get it figured out. We walked in, I signed in and a friend/employee of mine was waiting as well. I told her what had happened. A few minutes later, the manager came out and demanded to see me in her office. She raised her voice and said, I told your husband earlier there is nothing we can do at this point so if you don't calm down you'll be removed from the premesis. They have horrible customer service. We are currently waiting for their investigation to be complete, but in the meantime, he can't use his account due to the negative balance.
Fortunately, I had money in my savings account that we are able to use in lieu of his paycheck. However, if it'd not been for that, we wouldn't have gas, food, etc. Not to mention, the time he took of work to spend at the bank, and I left work early to go try to get it straightened out. I was treated like a child in front of one of my employees and her son. I will never do business with that bank again.
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