Bank of America Reviews

I just had such a pleasant customer service call with Bank of America! I’m a new customer, and I called the main line with a few questions about setting up my mobile account as well as ways to expedite the card arrival. The person who answered said she was “Aaliyah out of Virginia.” (May have spelled her name differently.) She was efficient, kind, human, and helped me with multiple questions quickly and positively. One of best customer service interactions I’ve had in a long time! Thanks, Aaliyah! Shout out to you! I hope somehow this gets back to you!

Our family recently arrived in the United States, and navigating the financial system in a new country can be incredibly overwhelming. We walked into the Gaithersburg branch on a Saturday, just our second day in the country, and were immediately greeted with incredible warmth by the branch manager, Sharon. She was professional, highly welcoming, and completely calmed our nerves. She clearly explained all the documentation and requirements we would need to open our accounts and set up an appointment for us the following Monday.

I am commenting on the excellent customer service I received from Kate in the fraud department. After reviewing my recent transactions, something came up I did not recognize, so of course they have to cancel my card. Well I was at the gas station and I really needed gas and told her this. She was able to allow a one time purchase by reinstating the card and she did this because it was after 6 I could not get to the bank. To make a long story short, Kate fixed my card for one time and waived the fee to have my new card sent faster. She and I were on the phone 45 minutes working this through. I have not experienced this kind of service from anyone, and am very grateful for her help. And this was the fraud department, mind you, where I am sure they must get tired of us, right?

POSITIVE REVIEW! Hello! I want to leave a positive comment/review for an employee that helped me tonight. I was hoping to receive a survey to leave a review, but one hasn’t come in yet. My name is Stacie **. I live in Texas. I was helped on the phone by a rep named Nick who lives in upstate NY around the Utica area with an upstate NY accent!

I had an exceptional experience with Uman ** at the Bank of America Northborough branch during a very difficult time following my wife’s passing. Uman provided outstanding customer service and guided me patiently through the process of consolidating her accounts into our existing joint account. He gave clear direction regarding fund transfers, explained each step in detail, and ensured everything was handled accurately and efficiently.

This financial Institution of New Jersey, Businessmen like Bank of America have a physical presence in the Garden State first and foremost the U.S. veterans, customers. HIGH LEVELS OF TRUST AND SATISFACTION!!

I've been waiting to speak with a customer service agent for 54 minutes. Seriously? A bank with the resources of BofA can't connect you with a human representative within an hour? I've been banking with BofA since 1981 and have RARELY requested to speak with customer service via phone. This will be my last phone call to BofA. A call that initially began as a relatively simple inquiry, has now become a call to cancel my accounts. My next call with be to Schwab to sell my BofA stock. Ciao.

Bank of America is a highway robber. I deposited a personal check from another US Bank and the bank is "Holding" my funds for 9 days and not giving me a reason why. The funds already cleared my other bank and I am unable to access even a dime from Bank of America.

I have been banking with them for 20 years. I got an account at 16 years old. I have had some issues in the past and should have left long ago, but I was lazy. I recently lost my job and had to take money from my 401k (voya). I deposited this check and Bank of America claims it shows signs of insufficient funds and will not release any amount of my much needed money. I'm closing this account the second they release it. I sat on the phone for 3 hours and 20 minutes, after offering to call voya or get any information they needed to confirm this they are unwilling to help in any way. Then I said a few bad words (not name calling or referring to them in anyway) after 3 hours and 20 minutes and they ended the call like I was a child telling me I can't cuss!

Representative on the phone was great. But the 40 min wait time was ridiculous and during that wait time a transfer went through that I was trying to block/stop. So now have to wait 45 days to see if they will refund the money. Which I doubt now that it went through. But if they had answered when I called it would have been simple. If wait times are always going to be this long hire more employees. People need jobs and we need access to our financial institution. This is how it goes whenever I call. Wait way too long. But as I said the representative was awesome.