Complain about a product or service

Bank of America

Bank of America • Credit Cards • Gift Cards • Mortgages • Online Banking • Retail Banking • Private Banking --- News • Plaintiffs File Amended Complaint Against Bank Of America • Bank of America, Chase Rush to Cut Fees as Congress Gets Restless • Bank of America Accused of Stonewalling Investigation • Bank of America, Wells Fargo Hit With Class Action • SEC Fines Bank Of America $33 Million Over Bonuses • Bank Of America Doles Out Countrywide Settlement • Bank of America's Lewis Removed as Chairman • Rest In Peace, Countrywide Financial • Easter Surprise: Bank of America Raises Credit Card Interest Rates • Texas Launches Restitution Program for Countrywide Customers • Bank Of America Sued In Internet Ponzi Scheme • Brown Adds 'Shocking New Details' to Countrywide Allegations • States Sue Countrywide For Mortgage Deception

Daniela of Staten Island , NY July 21, 2009

I have been charged over 1000 in fees in the past year by this bank. On July 8th 2009 a manager told me that he was crediting me 280 in fees due to the fact that I was charged so many outraguos fees in the past year, he also stated that he would activate my overdraft protection which is connected to my savings so I don't get fees, this was on July 8th and today July 21st is was still not done and now as of tomorrow I am being charged 525 in fees, I can't pay my bills and have a disabled child in the house along with my daughter.

Helen of Snellville, GA July 16, 2009

I overdrafted my account due to my employer not paying me, I finally got some money and brought my account up to date, the same day I deposited the money I got hit with an extended overdraft charge and then another check I had written bounced and was charged another over draft charge. THIS IS BS

Larz of Groton, MA July 16, 2009

I withdrew from an A.T.M. and overdrafted my acct. The overdraft went to the bottom of the page, all the other charges that were already cleared were pulled out and resubmitted and I was charged 280.00 in fees 35.00 eight times. How can this be legal?

maria of exeter, NH July 15, 2009

I wanted to change checking account for bill pay. After 3 weeks of telling me it has been changed. It is still not done. I have called, live chats, emails. They won't change it even though the old account is at zero.

Elisa of Middlefield, CT July 14, 2009

I had a paycheck drawn from Bank of America that I needed to cash. I was told that even though the payroll check was drawn on their bank I was going to be charged 6 to cash it since I did not have an account with them. The teller asked if I still wanted to cash the check. I said no and then she started counting out money. I asked why she was counting money out. She replied, "Ohhh, I thought you said yes." I told her I wanted my check back. She said that it was already cashed and that there was nothing she could do now. My complaint is not necessarily in regards to the 6, but to the fact that the teller cashed a check without my permission.

Mary of Syracuse, NY July 13, 2009

I have asked BOA not to call my fiancee's phone number (30 to 40 times) and I have sent a certified request stating same. They continue to do so. Mr. Tony W gave all my personal information to my fiancee, how much I am paying, how much it is short, and he is not related to me and to the best of my knowledge this is totally illegal. This has caused tremendous damage between my fiancee and myself. I am not sure if we can ever reconcile thanks to BOA, just not from Tony W but many others have done this before him.

clay of walling, TN July 10, 2009

While travelling, I tried to have one work check direct deposited since there is no BoA in CO. I assumed this was done and used my check card all month and it never bounced. I even checked my e-mail for the 'e-mail alerts' I signed up for. Returning home, I have 'overdraft fees' notices all through my mail - all showing up 7 days AFTER the fee is charged, and 'extended fees' that post 5 in days - 2 days before I get a notice? Of course, it's the first fees that generated all the rest - so any notice of what was going on and I would have deposited more money.

B o A says my 'e-mail alerts' only apply to my credit card - not my check card, though I don't know why I would sign up for one without the other - and will not tell me when they started charging overdraft fees instead of simply refusing the card with an 'insufficient funds' notice... they say it has been like this since 1990, but my experience tells me different.

I feel consumers should be protected from banks that manipulate to charge hundreds of dollars in fees in one single day - and are under no obligation to inform the user within any given amount of time? They have e-mail and phone lines and can deny the card itself as they used to..but earn far to much to do that anymore. When did this happen?

They will not waive the fees at this point - and will not allow me to 'unenroll' from overdraft protection - which I do and never did want. I feel this bank is scamming it's customers - arranging deposit and withdrawals to generate negative balances that don't exist, then sending non-postmarked 'snail mail' alerts that don't reach you before they charge you again for being late? I want a card that spends only the I have! I thought that's what a debit card was when I got it.

tadja of Tallahassee, FL July 10, 2009

On July 12, 2009 I unknowingly overdrew my checking account. Over the weekend I used my bank debit card 15 times (buying such things as coffee (1.89) and lunch (6.50)). You guessed it, 15 35.00 charges. They didn't inform me via email, and my card was not denied at any place I used it, so I didn't find out for 3 days. They need to inform their customers when they have over drafts before they end up forced to pay 35 for a cup of coffee. Not only is this outrageous, it is Evil.

Linda of yorba linda, CA July 8, 2009

I deposited a personal check into the bank past the 8:00pm posting. when I looked at the balance it showed sufficient funds to cover. I looked at my account the next day saw things came through, my overdraft kicked in but still the balance showed 278.00 in the account after all the debits came out. I called b of a 1-800 number and they said my account would be fine, with no fees, it will cover. I looked at my accnt this morning and discovered 350.00 in overdraft fees! I called the 1-800 # and they were rude and said go to the bank, so I went online chat, they said the same.

So I went to the bank, and I have to say they were the most cooperative ever. The financial advisor was ready to reverse my fees due to being told incorrect information and for being a long time customer. I felt happy, then he said, it has been locked. I asked him what do you mean locked? He said whoever you spoke to this morning locked your account so no one can reverse the fees. He did say it happened this morning because this feature is typically not locked and has to be done by an individual. He said he cant do anything. Although going into the branch was the best thing I did, I still cannot get these fees reversed.

I cannot believe the money B of A makes in fees. 35.00 ten times. This is a total ripoff. So now I need to take this higher because what we planned on living on for a week is now gone, poof! by bank fees.

Bo of Boston, MA July 8, 2009

After four months and countless phone calls and emails to cancel an unauthorized charge; Bank of America still keeps mistakenly drafting 15 dollars from my business account! It started out of the blue in April I notice a strange charge on my account for "Online Business Suite Account Management Services", a charge I did not authorize. I spent 45 minutes on the phone with BOA and finally got a representative to remove the charge and then they had the gall to try and sell me more services I didn’t want. They said the will remove the unauthorized subscription to the "Online Business Suite Account Management Services" and credit my account for the 15. They said I will not be charged for it in the future.

The next month (May) rolled around and it happened again! Same thing, spent an hour plus sending emails and calling just to get them to remove this charge and service from my account. June came, same thing again, this time I demanded through emails that they get this problem in front of a manager, because I didn't want to have this happen every month. I sent about 8 emails total, each time they sent a form letter back and each time I asked if they even read the emails. Every reply keep saying they credited me for the 15 charge and that we were removed from that service. Each time I said this keeps happening and I don't want to keep going through this, that this was the 3rd month in a row and it keeps happening and to please explain how they will make sure this does not happen again and to get this email to a manager. It was to deaf ears! It happened again this month of July!

I'm so feed up with this and Bank of America could care less! It seems like a scam! Automatically enrolling someone over and over again as if they hope unaware victims will let it slide so Bank of America can make some extra money!

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