Complain about a product or service

Bank of America

Bank of America • Credit Cards • Gift Cards • Mortgages • Online Banking • Retail Banking • Private Banking --- News • Plaintiffs File Amended Complaint Against Bank Of America • Bank of America, Chase Rush to Cut Fees as Congress Gets Restless • Bank of America Accused of Stonewalling Investigation • Bank of America, Wells Fargo Hit With Class Action • SEC Fines Bank Of America $33 Million Over Bonuses • Bank Of America Doles Out Countrywide Settlement • Bank of America's Lewis Removed as Chairman • Rest In Peace, Countrywide Financial • Easter Surprise: Bank of America Raises Credit Card Interest Rates • Texas Launches Restitution Program for Countrywide Customers • Bank Of America Sued In Internet Ponzi Scheme • Brown Adds 'Shocking New Details' to Countrywide Allegations • States Sue Countrywide For Mortgage Deception

Elaine of philadelphia, PA July 8, 2009

I wrote a post dated check to my rental complex and they and boa cashed the check even though dated for 2 weeks later;I NOW UNDERSTAND THAT IS NOT A CRIME but up to date even after several pleas for assist and calls to help me I have been charged approx 1000. in fees and being charged fees by co. that payments have been returned I am in financial dismay and BOA is in no way helping.

jamie of aloha, OR July 7, 2009

On June 29th I noticed that I had 2 pending charges that would put my account over limmit by 30. I transfered that amount from savings to bring account to zero. I thought that took care of it and did not check my account until friday 7/3 to see if my paycheck had deposited. I was greeted by 2 35 overdraft charges which put my account in the red by 70. after about an hour with an online agent, they finally agreed to refund me these 2 fees. Then I check my account the next day (7-4) and noticed that after they refunded me these 2 fees I was charged another 35 fee which is labled "extended overdrawn balance charge". I have never heard of this fee before and I feel like this company is ripping me off.

Will of Houston, TX July 6, 2009

My family and I went to Destin Florida for 4th of July weekend, when arriving there I called Bank of America to let them know that I would be using the debit card, they ask me for my FIN, I had not memorised the number. I was informed based on that my account could not be accessed, this was the first time during a travel I was ever ask that question. I pleaded with customer service that my call was to inform them that my card was not stolen and please do not put a block on my card, I ask that they question me a person on the road for answers that I could give answers too. My card was blocked emediatey.

The next day 4th July I talked to customer service for cards stolen the only people working, my card was a business card and they were closed. My family and I sleep in my car Fri, Sat. night, not having funds to pay for a place to stay, My daughter an I have suffered sever sunburn because of this.

Viktoria of El Paso, TX July 3, 2009

In May, 2009 I mistakenly paid all my bills (online bill pay) twice for one month by failing to notice that "reschedule" payment did not cancel the previous payment. Bank of America refused to refund my overdraft fees even though I contacted them about the problem in advance, as soon as I realized my error. Since some of the charges were pending the rep on the phone told me there was nothing could be done until they posted and told me to call back after all the bad deeds had been done. I did as instructed. When I called, I was told no one had instructed me to wait until the payments had all posted and I was told someone would contact me about my displeasure. Nobody did contact me. Their new cash deposit ATMs are also causing quite a few problems for me.

paul of SALT LAKE CITY, UT July 3, 2009

My child was hit by a car 15 years ago...we put the money with bank of america....biggest mistake of our lives....my kid is 18 years old now...we have the account number...we have the court order...and bank of america is refusing to give the kid his money...they are saying its theres because they have had it for 15 years.....they told us we better get a lawyer and spend it all on him before they give it to my child...we are daily contacting obama...to help us since they are stealing our money anyway....get your deposits out of there as quick as you can...they are folding...have to be to try and steal a kids money...we have an attorney...

Diana of South Chicago Heights, IL July 2, 2009

Bank of America is basically keeping two books. The activity sheet that shows your "available balance" isn't accurate. You have to go to the balance history sheet to see "all charges". They keep a second column on this sheet that shows your balance including holds and authorizations which is a completely different amount than what you're told your available balance is. Holds & authorization should show up on your activity page as pending charges.

They are basically hiding charges on your account to trick you into over-drafting. They just took me for 140 on this scam alone. I am changing banks today. I've never heard of this practice before.

Gene of Fitchburg, MA July 1, 2009

I was issued a check by my employer that was drawn on BOA, and after sitting in my car for 10 minutes waiting for a teller at the drive through to cash the check, the teller came on the intercom to tell me that if I didn't have an account I had to come inside to cash the check. So I parked the car, went inside and stood in line for 10 minutes just to be told that if I now wanted to cash the check I would have to pay a fee of 6.00 because I don't have an account with BOA. I asked if this was punishment for not having an account there and the teller nodded in the affirmative. They really are the rip off kings of America.

Max of pasadena, CA July 1, 2009

On 05/20/09 Bank of America charged me a slew of unfair overdraft fees. Although they refunded some of the fees, they did not refund all. While of the overdrawn transaction was pending, I deposited cash into my checking account to cover the amount (This was cash, not check deposited the same day as the initial transaction date 05/20/09. The overdraft fee incurred initiated a slew additional overdraft fees for not having funds to cover the overdraft fees. Contributing this problem was how late the fees would post to the account in relation to the offending transactions. The charged me 35.00 for 14 transaction totaling 490.00 in fees for a purchases totaling 40.83. Bank of America refunded 340.00 because they said that I hadn't overdrafted in 12 months and because they made a customer service error which added to the problem. Because they viewed this issue as several different occurrences rather than one big related occurrence, they refused to refund the rest of the money which I payed totaling 150.00.

P of Overland Park, KS July 1, 2009

Despite having a very friendly overdraft coverage on my primary account, when I set up a secondary small account at the bank the told me my only option for overdraft protection was to have a credit card attached to the account. When I had to use this "protection", I was charged huge fees. I paid it off, in full, the very next week using their web site option to pay in full. The next month, I receive another bill for 1.50. The 1.50 was for finance charges even though I paid the balance with accumulated charges in full. I called about this, and the waived the charges "this time" but lectured me that the charges were due to the interest on the overdraft accumulated after the bill amount was issued (or something like that). They said that the only way I can ever pay off the bill in full, without any additional charges showing up the next month, was to physically call them. What an absolute pain.

Rodney of Independence, MO June 28, 2009

I went to deposit my paycheck on friday @ noon. They said I could only have access to 100 until tomorrow. This irritated me but I let it go. The next the day the money wasn't there so I called them. They said that due to my lack of deposits with them, they were going to hold my paycheck for 5 days. I am a new customer with them. I told them I needed the money because I had 3 young children and need to buy food. They didn't care. I could see their point if it was a personal check, but it was my paycheck,from a local business. What I support my family on. I told them that I would be canceling my acct as soon as I can get my direct deposit that I had just set up change over to a different bank. I also told them I would tell everyone I know and tell the public in every way possible not to use their bank and if they were, to cancel. The associate I spoke to refused to let me speak to a supervisor. They said in their huge booklet they sent me with it states in their they could hold anyone's money at their discretion.

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