Complain about a product or service

Bank of America

Bank of America • Credit Cards • Gift Cards • Mortgages • Online Banking • Retail Banking • Private Banking --- News • Bank of America Forecloses on Wrong House, Abducts Macaw • Bank of America Ending Automatic Debit Overdraft Fee • Judge Approves $150 Million Bank of America Settlement • Bank of America Steps Up Loan Modifications • Some Bank of America Investors in New Jersey Getting Refunds • Bank of America Settles SEC Charges • New York Files Fraud Charges Against Bank of America • Bank of America Renews Commitment to Loan Modifications • Plaintiffs File Amended Complaint Against Bank Of America • Bank of America, Chase Rush to Cut Fees as Congress Gets Restless • Bank of America Accused of Stonewalling Investigation • Bank of America, Wells Fargo Hit With Class Action • SEC Fines Bank Of America $33 Million Over Bonuses • Bank Of America Doles Out Countrywide Settlement • Bank of America's Lewis Removed as Chairman • Rest In Peace, Countrywide Financial • Easter Surprise: Bank of America Raises Credit Card Interest Rates • Texas Launches Restitution Program for Countrywide Customers • Bank Of America Sued In Internet Ponzi Scheme • Brown Adds 'Shocking New Details' to Countrywide Allegations • States Sue Countrywide For Mortgage Deception

Gene Walker of Montclair, NJ September 27, 2008

Gene of Montclair NJ (09/27/08)
On 9/19/08 my paycheck was direct deposited into my BOA checking account for roughly 1300.00. I took my girlfriend and her son out to dinner at TGIF and spent 54.00. I paid my AMEX bill which was 750.00 and a few other items that totalled around 125.00. How did EVERY transaction I made on 9/19, except for the 750 to AMEX, bounce?

As of 9/21/08 my account had a negative balance of 142.73, from five charges the I shouldn't have made with my BOA card but my AMEX card. That's a mistake that I'm fully aware of and take full responsibility for. After the five overdraft item fees were assessed, I managed to get Customer Service to remove two of them. I put 143.00 back into my account and, after all was said and done, I was only 68.00 in the red. This was on 9/22/08. On 9/23/08 my account was charged an additional SIX overdraft item fees to bring my account balance to a whopping -341.00!!

I went to my local branch, after trying to reconcile on the phone with Customer Service. I learned that BOA keeps a different ledger of your account versus what you seen online. All of my transactions on 9/19 and 9/20 were approved via my online statement, but the bank's version of my statement was different. They showed my 9/19 and 9/20 transactions failing because the retailers/merchants did not close out their registers until 9/22/08. I asked for a copy of their records so I could compare to mine and I was advised that they do not share that info with the public. I'm not the public, I'm the account holder in question!

I feel what they have in their system should be reflected online so the customers have a better understanding of what's going on and all confusion will end. I thought that once you made a purchase the amount in question would be in a hold status until the retailer/merchant totals out their registers and collects the fees. And how does a transaction made on 9/23 supercede a transaction made on 9/20? BOA uses these deceptive tactics to milk an extra 35.00 from each of their customers. This practice is very lucrative to BOA, but very costly to BOA customers.

Vincent Ciaramello of Little River Academy, TX September 25, 2008

Vincent of Little River Academy TX (09/25/08)
Started off with a simply over draft fee of 35.00. Then it snowballed into 245.00 called them, and they -35.00 after 1 hour and 30 min on hold. I live week to week, when I deposite 85000.00 3 years ago, I was there pal. This is the worst Bank I have delt with in 30 years.

Now life really stinks, do to all the other bills I have to take care of. This should not be legal. The Supervisor wouldn't give me his last name or a badge number. All I know his name was Brian.

Christine Cohen of Miramar, FL September 24, 2008

Christine of Miramar FL (09/24/08)
On Friday Sept. 19th I had a total of 589 in an account with BOA. On that same day I made debits in the amount of 9.20 on the 20th I made debits in the amt of 94.96 and on the 21st i made debits in the amt. of 214.07 for a total of 318.23, which would leave me with a balance of 270. Now on Monday I made 2 debits, 1 for 234 and a second for 117, which would put me in the negative and an overdraft of 35 which this was done by accident. Now what BOA did was even thought those 2 debits were done on the 22nd BOA posted those 2 transaction first because according the rep. they post the largest amt. first so my debit of 4.18 on the 19th was posted last because it was the smallest amt.

Now Im well aware that because of the lack of funds for the last transaction of 117 that was made on the 22nd, I am responsible for the 35 which is still not justified. But because of their action I now have a total overdraft of 175.00. I call and spoke to a rep who told me that the charges were valid and that she could not do anything about it. I then asked to speak to her supervisor and the supervisor who even though both agree that the method can be seen as unjust still refuse to credit my account, she says the fee are correct and thats all she was willing to credit.

Unfortunately for me, I have direct deposit from my job on this account so as soon as my money hits the account theirs will be taken out first; even thought in this case I may spend 200 which would be greater than 175 and would totally contradict what they say. Can any one help me this is a huge blow to my pocket book especially in these times?

I usually pay my child daycare every two when I get my salary now with a pending debit I have no idea how my childs daycare will be paid for.

Lee of Detroit, MI September 24, 2008

Lee of Detroit MI (09/24/08)
I over drew my account 1.75 on Monday night and 100.00 was deposited over Monday night to Tuesday morning. I was still charge 33.00 a full day after. The fee was not accessed and updated until late in the day after I made an ATM WD 80.00 Tuesday morning. The fee was not reflected on the automated teller nor the online banking site or I wouldn't have withdrawn. It said I had a balance available as though the 100.00 deposite had covered the 1.75 overnight.

On Wednesday I checked the onlne sight and decided to call and check to make sure all was well. It wasn't, I was informed that another 33.00 would be assessed on Thursday because my 80.00 ATM WD on Tuesday morning coupled with the 33.00 NSF fee assessment caused a -14.75. The online banking site says that I have an available balance of 14.75 no negtaive 14.75.

Now I will have to find a way somehow to get the rest of my rent money together becuase Bank of America has swiped 66.00 dollars to compensate the 1.75 overdraft. I'm 66.00 short on the rent.

Dottie Marsh of Las Vegas, NV September 24, 2008

Dottie of Las Vegas NV (09/24/08)
I have multiple lines of credit for my small business which I personnally guaranteed. I have been keeping the bank informed of my status. Today, Bank of America siezed all of the money from my checking account, including my rent payment. Is this legal?

I can not pay rent, buy food or gas, go to work!

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |