Complain about a product or service

Bank of America

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Lindsay of Reno, NV September 23, 2008

Lindsay of Reno NV (09/23/08)
I am upset because for the BILLIONTH time I'm calling Bank of America to talk to them about current overdrafting fees. I made two purchases and one withdrawl on friday (one of them was my lunch run) and then saturday I made a few more purchases. I lost my debit card on Saturday and had to order a new one. So come Monday, I go to the bank to withdraw money so I can pay bills. So I withdraw 230 on Monday during my lunch (12-1pm). I leave 5 dollars in my bank account. I check my account today because I wanted to make sure nothing overdrafted, and guess what, IT DID! I saw several 2 dollar charges done by my bank that eventually overdraft me.

If you use atm machines at the gas stations or even grocery stores, not only does the machine charge you a fee ranging from 1.50-3.00 but the bank also charges 2.00 per transaction at a nonBOA machine. This must be a new fee for them, because when I opened the acount two years ago, I was never assessed these fees. No one told me about these changes either. So I have three random 2.00 charges that I didn't even know about. So that's the first issue.

The second complaint is the way that they clear transactions. I understand that they clear transactions based on largest to smallest but I had no idea that they don't take into account. So what they did is after I withdrew money from my bank account on Monday at 12:30pm when the banks are open, they cleared that first. Then they started taking the two dollars away from withdrawing money from a nonBOA account (mind you ontop of the two dollars I agreed to pay when I took money from the machine). So they took all transactions for Friday - Monday and posted them from biggest to smallest. I was on the phone for thirty minutes with Desiree, the supervisor, asking them why they don't take into account the dates and she tells me that the consumers voted on the way it should be done. I told her I never voted for this policy and that I didn't understand why they would group FOUR days worth of transaction into one day. I told them I felt that this was a way to make money off already tight consumers. I said that this policy creates optimum cash flow for the bank while leaving us wondering how we're going to make ends meet.

I informed them that my boyfriend had spent the past three months correcting the damage the bank has done because of their policy. I agreed that they should post biggest to smallest but that they NEED to take into account dates. I informed them of the trouble that Wells Fargo has gotten in for these practices. This didn't worry her at all even when I started listing various law suits that BOA had been involved in. I told Desire that our country was in a midst of economic crisis and all your policies do is protect the bank. I told her that the bank is capitolizing on every opportunity to charge their consumers money and to make money for the banks.

Because of this I'm going to be out 100 bucks. I'm a full time employee and part time college student, so even the loss of 100 bucks coming from this weeks paycheck is a serious detrement.

Rick Punneo of Liberty, MO September 23, 2008

Rick of Liberty MO (09/23/08)
Have had over a thousand dollars in over drafts with bank America. They showed the credits and on the account. Then when My house payment came in. They took all the credits out! And bounced everyone but the house payment.At a fee of 35.00 each. This happened two months in a row. There accounting is a hole new type of accounting. Never have I seen such do as we please action. No wounder they can bail out other institution for billions of dollars. They are taking money with out even doing a robbery. In there eyes anyway. In mine is the same as stealing.

They told me under the new banking law they can do this because there has been so many foreclosed houses. If they had just done the house payment. There would have only been a 35.00 over draft. Lucky there was not another recite come in or they would have bounced the house payment because of over drafts.

As a result of this my family has suffered hard ship to recover from their actions. Something should be able to be done with this banks way of doing things.

Jareana Beltram of Keller, TX September 22, 2008

Jareana of Keller TX (09/22/08)
I know about overdraft fees and how ridiculous they can be. Labor day weekend, I had 12 transactions that I was absoloutly certain I had money to back them up. 3 days before any of those were done, my paycheck was directly deposited. Online it reflected that it had been cleared. However, after making those purchases, the following Tuesday I checked my account to find 12 overdraft fees. I checked my personal ledger to the online ledger to find many problems on their end. Not only to they prioritize transactions as a customer courtesy but they also didn't clear my check until Tuesday morning.

First and foremost, when I make a transaction, I never spend what I don't have. If the bank says my deposit is clear, I go forth accordingly. But coming back 4 days later and saying it had not, and then charging me 12 times, is uncalled for. I went to the bank with my ledger and the online ledger to argue the fees, to get a rude and disrespectful teller tell me, Ma'am your history reflects 6 months ago that you had many fees charged, and all of them you felt were not accurate. Well first off, 6 months ago is ancient history, I'm talking about the past 4 days.

Secondly, what purpose does that serve searching my history 6 months ago, and how does that aide in my recent complaint? Yes, I had mistakes back then, but that sure as heck doesn't dictate how I got 12 OD fees, NONE of which I was to blame. BOA decided that I was at fault for these fees, and would not (not even after speaking with 3 supervisors) refund my account any of the fees. I even pleaded saying that was MY ENTIRE check for child support, and that I would not see a dime of it now.

Single mom of 2, I NEED IT. BOA could care less. They are a monopoly bank with very little concern to their customers. They want your money, not only to hold onto, but also to keep. I have closed all my accounts, withdrawn all CD'S and Mutual Funds, not to mention had the majority of my family do the same. I'm from a LARGE family, that's a huge hit.

I'd say 30+ family and freinds withdrew their accounts in all forms. When you have well-off family... you are talking quite a few million dollars lost to BOA.

Gene Schlieper of Magdalena, NM September 22, 2008

Gene of Magdalena NM (09/22/08)
If I GO on line to pay my credit bill with less than 2 days to go to due date the sight is locke dup on my account. Since I can not pay my bill on line it will be late. This makes me subject to late fees and a raise in my interest rate. They have also made it impossible to reach some one to talk about my account and the terms of my account. I have a loan at 33% interest and no one to contact about it.

Dennis Senono of Billerica, MA September 18, 2008

Dennis of Billerica MA (09/18/08)
Bank of america has charged me for over five times a fee of 35 for overdrafts. I checked on my account on the 15 th of Sept 2008 and everything balanced fine but I knew i had made some checks so I made a deposit on the 15 th at about 10 P.m. On the 16 th of sept 2008 I checked on my account and saw that my check was pending as well as other transactions. On the receipt for the deposit it clearly show that funds will be available on the 16th. On the 17 th when I checked my account again I found that they had back dated about 4 transactions for 15th of sept 2008 the day I had checked and everything was OK to have me go into overdrafts, that really hurt.

I called the girls that if what I see online is not accurate why do I need to see it anyway? If they do as they say that they are the peoples bank why can't they feel the same way we do and not charge for trasactions that didn't show when we access our accounts? Isn't only fair that both parties should be as transparent to each other so all of us can do our businesses better? I had to borrow 150 from a friend who unawarely put it all on my account and it was all taken by the bank yet it was to buy some food for my family. Someone Please help Bank of america is doing something wrong!

This transaction alone as caused a Pounding headache for the last 3 days, My family had to go without food for 2 day up to when I could get some to borrow me some more money. We are all in some kind of hardship but I hate it when big companies instead of helping the customer look for ways to empty them.

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