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Kelly Chronister of Little Rock, AR September 18, 2008
Kelly of Little Rock AR (09/18/08)
I called 9/11/08 to place stop payment on a check. I gave all necessary information and was told it had been completed. Today I have 7 overdraft fees because the Customer Service Rep did not place the check number on the stop payment. I contacted a supervisor and was told it was valid charges because I wrote a check to a merchent and it as presented by them in good faith. Is there anything I can do about this?
245 dollars in overdraft fees Sherrie Black of Blue Bell, PA September 17, 2008
Sherrie of Blue Bell PA (09/17/08)
I have been a BOA customer for a number of years I do all my baking onlie except for cash and personal check deposits. I have recieved NO statement for over a year. I figured that was because I was online I just did not get them anymore. ANYWAY I just recieved 5 OD charges for 35.00 each! ON PENDING NOT POSTED TRANSACTIONS!
AND when I saw that they may post I went to the bank and made a cash deposit right away! When I calle dnad told them The money was there before posting they informed me they changed that and I got the info in my statement. HOW UNETHICAL is this? Alisa Clark of Torrington, CT September 16, 2008
Alisa of Torrington CT (09/16/08)
I have been a B of A customer for many years, over the past two years they have gotten out of control with their fees. Not only do they charge me to DEPOSIT money into my savings account (any more than 4 deposits a month is a 3.00 fee) but now they have resorted to changing the days of transactions and therefore causing overdrafts on my account. I have a statement which clearly shows that at no time did my account become overdrawn yet I incurred a 35.00 insufficient funds fee. When I went to the branch to question this charge I was told that I can not go by the online banking statement because it is not accurate and their computers show that the charge was incurred one day prior to my deposit. When I showed them the statement showing them that the charge did not occur on 9/10 but 9/11 when two large deposits were made they refused to acknowledge the online statement and said they could only go by thier computers.
They are falsely advertising that you can check your balances via computer or phone since the information that you access is obviously useless and no B of A customer that I know of has privledges to access their bank account information. This has gotten out of control, the customer service reps are RUDE, dismissive and have told me to learn how to keep a check register. I don't care how many check registers I keep, if they keep changing dates of transactions it doesn't matter what record keeping I have, they will always be right and keep taking my hard earned money.
I am a single mother of five children. They are taking my child support that is direct deposited into their account. They should be ashamed of themselves. I have photocopied my statement and have sent it in with a consumer complaint to the Attorney General here in Connecticut. I have already contacted Child Support Enforcement to have my child support direct deposited into a local bank and as soon as that goes through my checking, savings and all five of my childrens savings accounts will be closed at Bank of America. I have had enough of them using my hard earned money to pad their paychecks with. I will tell anyone and everyone how horrible that bank is, not that it will do much but if it keeps one person from being sucked into their banking scams then it is worth it.
I am now short on the payment that I had set up to be paid via the internet. My childrens savings accounts have been raided of their birthday money and my savings account has been depleated to cover the bank fees. I have lost time to hang on hold only to be disconnected. I have lost pay to fight with the representative at the bank to no avail since I couldn't get anything resolved over the phone. They have caused other checks to be overdrawn since they randomly charge you fees based on their records. I have to check my account daily to see what new fees they choose to tack onto my account and even that obviously doesn't help since they can rework your transactions to thier benefit when they choose, and the online statement is not accurate - which comes directly from the mouths of their own representatives. The aggrivation and loss of funds are not worth any of the conveniences they offer. Robert Bushner of Denver, CO September 16, 2008
Robert of Denver CO (09/16/08)
What happened? That is what we would like to know. A payment that is one day late results in a 39.00 fine and raising our interest rate to 29%. This is a legal form of loan sharking. Housing crisis? What about this crisis. I have a credit score of 725 and am looking to find a reputable bank to transfer this account to. Even when you pay early, they tell you that is wasn't in the billing cycle and charge a late fee. Please help!
Unless I find another company to transfer this to, all I am doing to paying interest every month. Lynnea Huddle of Galesburg, IL September 16, 2008
Lynnea of Galesburg IL (09/16/08)
I Had a very hard accident a year ago. I couldn't pay my mortage or any other bills and now have a better Job and they won;t work with me to help me pay them . They want all or nothing at all . I have 4000 dollars and they won't take it. And that is almost the whole balance and they won't take it.
I am sixty one years old , have pets, I am worn out , ready to walk away from it. I am working full time and trying to pack. Daughter having trouble with a pregnacy, mother gravely ill. Don't know wheather I am coming or going , lived here for three years and lots of stuff to liquidate and I have offered the bank 4000 dollars and they won't take it . It is all or nothing at all. No one can figure the problems out. Angency wont work with them . Bank of Amercia won't work with me on this. Had a bad accident and was out of work for awhile.
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