Complain about a product or service

Bank of America

Bank of America • Credit Cards • Gift Cards • Mortgages • Online Banking • Retail Banking • Private Banking --- News • Plaintiffs File Amended Complaint Against Bank Of America • Bank of America, Chase Rush to Cut Fees as Congress Gets Restless • Bank of America Accused of Stonewalling Investigation • Bank of America, Wells Fargo Hit With Class Action • SEC Fines Bank Of America $33 Million Over Bonuses • Bank Of America Doles Out Countrywide Settlement • Bank of America's Lewis Removed as Chairman • Rest In Peace, Countrywide Financial • Easter Surprise: Bank of America Raises Credit Card Interest Rates • Texas Launches Restitution Program for Countrywide Customers • Bank Of America Sued In Internet Ponzi Scheme • Brown Adds 'Shocking New Details' to Countrywide Allegations • States Sue Countrywide For Mortgage Deception

Carlene of Mira Loma, CA September 15, 2008

Carlene of Mira Loma CA (09/15/08)
On August 19th I closed my Bank of America Account. Zero balance. On sept 5th I had an automatic non paper transaction come through. Bank of Amercia REOPENED! my account and made the payment! How can a company open an account and pay something from a closed account. They said that since they had my account number and routing number that they had the right to pay them. I did not know that Bank of America supersides any authroity when it come to desiding that even if the account was closed for 2 weeks, they can re-open it to make transactions because someone has your info.

I closed this account; Now they want to charge me on something that came in 2 weeks after the account was closed! THe Account was closed on August 19th! I went in personaly and closed it!

Im stressed out and sick to my stomche about the whole thing!

Mike Lewis of Mesa, AZ September 15, 2008

Mike of Mesa AZ (09/15/08)
i ordered a disk about making money on creigs list that came through the mail and was satated the for 1.95 i would get the infomation about this. didnt recive disk and later on the 8th of september i found a charge for 39,85 from Online Business Servives. I called Bank of America and asked them about this charge and said it wasnt authorized (didnt know who this was). bank of america said i had to let it post and had to call fraud.

I tried to cancel this transaction, but they wouldnt let me do so...it now posted to account and brung other charges in the arrears...3...when i called Bank of America and complained about this and asked about this they said that they would investigate the matter and refund money till matter settles...now i ask you this question....why didnt BoA cancel said transaction when i called them 2-=3days before said transaction posted to account instead of letting transaction post and me going through said aggravation....why

up in the air...BofA standing behind said belives that they cant cancle said transition....the other company saying that there was an monthly service charge when they didnt state in the intrum about that and didnt recive disk...so you tell me....why do i have to step up to the plate and say i will pay said bills when said bills are not revieled....

Brian Johnson of Annaplolis, MD September 14, 2008

Brian of Annaplolis MD (09/14/08)
i recently opened an account with bank of america, what a mistake. they can actually put a hold on YOUR money. i work very hard but its difficult to pay bills when a bank want to control every dollar. i think this kind of service is obsured and bank of america needs to realize they are not in control of me or my money. i will for sure close my account with them as soon as i can.

their poor customer service lacks with empathy and concern all they can say is im sorry and explain their text book reason. very very bad customer service i would not recomend anyone to this so called hitler style process. i hope someday soon this bank will fall and it will as long as they keep oporating with this style.

lost ALL personal belife in any bank it will take alot of conviencing for me to open another account i will cxl my account pay my bills only by money order and never trust another bank EVER.

Lori of Orlando, FL September 13, 2008

Lori of Orlando FL (09/13/08)
I check my account everyday to make sure things are ok. Today I check my acct and find FIVE overdraft fees in the amount of 35.00 each. I go back through my online statement and find nothing on my part that constitutes these fees, so I call the useless 1-800 number provided. I was told that even though my money was in there, and the charges for each of the debits had cleared. I had made two deposits the day before and the day after, and was still told that it didn't matter...they were pending charges and warranted the overdraft fees.

I AM BESIDE MYSELF AS TO HOW THIS HAPPENED. I HAVEN'T HAD AN OVERDRAWN ACCT IN SOMETIME AND I THINK THIS IS ABOUT AS SHADY AS IT CAN GET. I HAVE PRINTED OUT MY STATEMENT, AND TAKING IT TO MY LOCAL BRANCH, HAVING THEM REFUND THE FEES...AND THEN WHEN THEY ASK ME IF THERE IS ANYTHING ELSE THEY CAN DO FOR ME... MY ANSWER WILL BE YES, I WANT TO CLOSE MY ACCT.

Besides the fact that the [man] I rented my condo from went into foreclosure and now holding my deposit hostage, and I'm homeless...I am now 175.00 short in my acct and have no money to buy groceries.

Dina of Honolulu, HI September 13, 2008

Dina of Honolulu HI (09/13/08)
This is regarding the handling of clearing of debits & credits to determine NSF charges, all at the convenience of BofA's discretion leaving the customer with no alternatives other than being at their beckon call. They assess NSF fees on check card purchases that are pending even when it's a disputed charge (in my case the merchant admitted their error). To try and resolve this you are forced to 'wait' until the transaction is posted all the while they charge you the NSF fee when it's in pending mode. You are then tossed back and forth forced to wait the 12 hour response time to just receive an answer that does not apply to your original question. No one person accepts responsibility and their front line who apparently have no knowledge or authority to resolve problems.

My last complaint is their bank to bank transfers. They debit your money immediately but don't credit it until three full days leaving you wondering where the money is sitting and you have no access to it. My originating bank admits that they process withdrawals first then deposits which resulted in an NSF activity even when my bank paid the transfer but BofA never credited the transaction until 3 days after the fact. They ended up locking my account from transfers pending a letter from my originating bank that my account with them was in good standing. I immedately had my other bank do this and they faxed to them (following BofA's instructions) that same day.

To follow through on this, it has taken me 5 emails, 3 faxes, 4 phone calls within the last 3 days. Finally hearing from a Rudy (who claims he's a Manager), he offered no form of an apology for the inconvenience rather flatly denies receiving any faxes (i have confirmed fax numbers with their agents with confirmed fax receipts), puts the blame on me and decides to empower his authority by requiring more paperwork and legwork on my end. His requirements were not even closely related to what I was originally instructed to do three days prior.

Hardships were no access to money that was debited from my account and loss of personal and work time due to trying to resolve these problems and getting the run around.

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