Complain about a product or service

Campusedge

Christina of New Port Richey, FL August 2, 2007

I applied for a student loan with this company via phone w/ loan rep named Robert on July 18th. I was todl then that he would email the loan application that night, I could fill it out, along with my co-signer, and it would be processed and tuition funds on the way in about 5 days. I waited two days & then called because I did not recieve the promised application via email. It was sent at that point & I recieved it immediately. I filled it out and faxed it back immediately.

I called several days later tos ee if it had been processed & if therew as anything else I needed to add. I was told no it hadn't been processed as they had just scanned it into their system (they had the application 2 days before scanning it) but that theyeverything they needed I was upset but said ok I would call bcak next week. i called again on 8-1-07 to check the status & was told it was put on hold due to missing info. I asked why Iw as never contacted & was told they didn't have time to contact people & that I need to call them every single day to be sure everything is ok. I asked tos peak with a supervisor or above & was told there was no one I could talk to there & no one could help me.

I asked if I fax in the missing info when I could expect my funds as my classes start in two weeks. They told me they couldn't tell me that & could not guarantee I would have the funds in time for classes to start. no one there seems real interested in helping me resolve this, either. I wanted other to know of this so they avoid going through this company. Why offer a service if you are not prepared to follow through

This company's poor customer seruvice & inability to communicate with me has prevented me from purchasing the books and tools that will be necessary for me to start classes. If I do not recieve the funds in time I will not be able to pay for & therefore pay for my college tuition

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |