Complain about a product or service

Cash Direct Express

Sheila of Toledo OH (04/25/08)
I have been harassed at my place of employment concerning a cash advance I am supposed to have taken out. I advised your workers, a supervisor; Ryan and his supervisor Sherrie that I did not take out a loan and I was filing a report with our technical squad. I was then basically called stupid, they continued to over talk me would not listen to what I had to say regarding it and after two (2) calls, finally gave me a date as to when this supposed loan was taken out. I also checked with my bank and offered to send them a statement but was told that was not necessary showing no loan was ever processed in [my] name. I understand [the] company has a job to do, I also understand that they have a hard time collecting, but to treat everyone with a negative, nasty, attempting to threaten, speaking with a condescending attitude and not listening to what is being said that just might help them and I resolve the problem is not professional and totally rude.

I don't take kindly to threats and received them by both Ryan and his superior then hanging up the phone on me while I was yet speaking. I advised the very kind and professional young woman who called that my impersonal information was part of the state of Ohio and Federal data bases that were stolen and all this has to be reported in order to resolve theft via internet. I also tried to explain to Ryan that it takes time for an investigation to be done and that I'm not the only case given to the technical squad and not a priority for them. He refused to listen and continued to be nasty and condescending. When I asked to speak to his supervisor, she was even worse.

There is a saying, you draw more flies with honey, it would be good for [these] people to learn that. Everyone is not trying to get over, but what made the whole situation worst, Ryan's supervisor, hung up on me while I was yet talking to her. People like that should not be allowed to deal with the public. I don't remember her name because she did not speak it clearly, it any of these are their real names. Could someone please get back with me regarding this, I don't feel it necessary at this time to file a harassment charge or a complaint with the BBB.

Harassing me on my job, stress, nerves, headaches. Threatening me, condecending, hanging up the phone while I was talking, rude, nasty and refusal to understand.

Amy of North Syracuse, NY wrote:
My husband and I took out a payday loan with Cashdirectexpress.com.  We paid our loan and told them we were done.  They continued to debit our account.  I contacted them by email numerous times because there's no number for them, and they still debited our account.  So my husband and I called our bank and put a stop on them and thought we were going to be all right.  Then Cashdirectexpress.com came through with a different name and different amounts, and now we have to close our account so they can't take the payments out.  We might not get our money back.   I have been spending most of my time trying to fix this ,and then when they continue to take out money under a different name other transactions have bounced.  This has cost us at least $900 as of right now and more if we can't stop their taking payments.

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