Complain about a product or service

Castle Point Mortgage

Walter of Florham Park, NJ October 15, 2009

My wife Susan and I refinanced our mortgage with a cash out. When several checks(7) were made out to collection agencies that I, or Susan never heard of, and we contacted Kim and Joe, we were told that they probably would be contacting us and at that time to get there address and send checks to them. Time had gone by, we never heard from any of these "so-called" collection agencies. When we call Castle Point they said they would look into it, but never heard back from them. It is now almost 2 years later,I understand Castle Point Mortgage is now out of business, and we are left with 3001 worth of checks, that should have been made out directly to us.I think the government has to tighten up on what mortgage companies can or can't do.

David of Willimantic, CT October 26, 2008

David of Willimantic CT (10/26/08)
I was approved for a cash out refinance i have all the paperwork that needed to just sign. and return. I was all set for 76,000.00 to pay off all my debt. i believe her name was serena i paid to have the house appraised which cost me 350.00

when she called me about the loan she asked me about my job i told them where i worked. and then they denied me.

I feel i was scamed out of my money for the appraise i am afraid to go to another lender due to this all the things they were suppose to pay off everything so i could get a fresh start but now i don't know what to do.

Paul of Shirley, NY September 27, 2008

Paul of Shirley NY (09/27/08)
I had been working with Castle Point Mortgage to use equity in my home to consolidate and pay off my credit card debt. They had put together a program that they said would work for me. they had told me that everything is approved and to not make anymore credit card payments. The tentative closing date was scheduled for 2/25, I had tried to reach Ryan on the 25th & the 26th. with no call back. On the 27th. I get a call from his boss claiming that the loan had fell through and at this time he is trying to sell me on some new program (bridge loan), but the loan amount would be 10% less, the interest rate would be much higher and the monthly payments are only 300 more.

He went on to say that if I make these payments on time in 6 months we could do another refinance. I had absolutely no interest in even listening to this offer, but I had asked him aren't you going to sell my loan and he responded that even if they did they that they would honor any agreements. I could not believe that he would have even thought The had claimed that this program defaulted because I was late with 1 mortgage payment within a 12 month period.

The truth of the matter was that weeks prior to the closing date they had asked me to write a letter to explain why I was late with 2 mortgage payments, they obviously knew that I would not have qualified for the program from the very beginning. They know that I am very upset and will not return my phone calls and my emails to them get bounced back. I had read these complaints while I was working with them so my gut feeling was they were going to try to pull something, but I would have never imagined this.

Anna of Naples, FL August 31, 2008

Anna of Naples FL (08/31/08)
It has been a year since we went through Castle Point for a refinance. They got us out of our other loan, but in the process they defrauded on the information we signed on. Didn't realize it until just recently. Only because Brian told us to look over the day before paper work, if it was wrong let him know and they would fix it before signing the next day. So I read it over and everything on that was correct. Since he told us that it was going to be the same the next day, we really didn't read it.

Big mistake they upped my pay, they upped my husband's pay and they slipped in a waiver of escrow. Which now our proprty taxes are going on 2 years behind and we are getting ready to lose our home. I was told by the BBB of Maryland, that there is nothing they can do since Castle Point has since gone out of Business. We need help and we need it soon. We worked to hard to lose our home. Especially when we have a 7 yr old child we have to take care of and think about as well.

We are about to lose the only home we have ever had, and its not right or fair that they are getting away with this crap. They need to pay for what they have done to everyone.

Todd of Newfane, NY July 9, 2008

Todd of Newfane NY (07/09/08)
My wife and I applied for a refinance at the beginning of June through Lendingtree.com. We quickly received information from castle Point Mortgage. I was dealing with a gentleman named Nick from Baltimore, MD. He was very supportive and wrked with me. Seemed like everything was going well. Whatever they needed I got done that day. Emails, fax.. etc... We were APPROVED.

On June 13 we paid an appraiser directly 325. We recieved a pack of papers in the mail on June 18 with everything we expected. There were some slight errors to the APR, debts but I was assured it was ok and to correct and initial them. I sent them back right away and tracke dthe mail. They received the mail on monday June 23.

My last conversation with Nick he assured me we would close before Jul 1... don't make a mortgage pay,ment in july. I sent an email to Nick June 23.. No reply.. I called Nick no reply.. I proceeded to call Nick several times over the next 5 days and then left messages for his boss... no reply..

My wife receives a call out of the blue from Shannon.. She said she was in the New Jersey office and she was now handling the account. She had no idea what happened to the guy in Baltimore. Giving her the ebenfit of the doubt and wanting to just get this done I spoke with her on Jul 2. She said she had to get everything to a prosessor to write up and they had everything. It looked good. She would call me back that afternoon. No reply.

I called and left a message July 3. No reply... Again, I gave them the benefit of the doubt though very upset because it was July 4th weekend. Monday July 7... called 10 times to Shannon's voicemail.. said she was out returning on monday... went to her bosses extension left a message. NO REPLY... Called several more times today July 8.. NO REPLY... followed the prompts.. no operators.... chos ethe processor prompt... Mail box is full unable to leave message.

Called Lengintree.com to complain and see what is going on. Was on hold 20 minutes.. They couldnt get through to anyone. Said I have to wait 24 hours befor ethey could do anything. I told the person how upset I was and how we are now behind due to this whole experience. I also reiterated that Lengintrees website shows Castle Point as a great Lender.... Stars and awards.. I am exhausted. I want to prevent other people this stress, financial hardship and misery.

My wife and I are completely stressed out. We are struggling a little and now have to go through the whole process again. We are out of pocket 325 we paid to an assessor, I ahd taken days off from work to file paperwork and take care of things. We are slightly behind on credit cards.

Douglas of Sayville, NY June 24, 2008

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