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Douglas of Sayville NY (06/24/08)
After they told me I was approved, they had me pay 350.00 for an appraisal. They never responded to my emails or phone calls after that. Finally I was able to get through by acting as an existing customer. They put me through with a Mr. Zach who informed me my loan had been denied.(this was not even our loan officer by the way) They had also told me not to make any more payments to my credit cards and mortgage as my refinancing had gone through. I provided them with the account numbers and all my personal financial information. They never paid anything. I was now stuck with late fees, and lies.
They mislead us in believing we had been approved and everything was in process. They really messed us up and maybe even our credit. We called them to express our anger and had asked to be refunded our 350.00. They told us to do what ever we need to do, but they will NOt refund our money. Had we not called, they would have never had called us. They avoided all our phone calls and scamed us.
We were lied to and cheated. After filing a complaint I noticed they already have 53 complaints against them. Roy of Homerville, GA June 23, 2008
Roy of Homerville GA (06/23/08)
After filling out a loan Appilication for a refinance. Craig sent me an e-mail saying that i had been approved for the loan. After filling out documents time after time and 45 days going by i got a letter for Castle point saying my load was not approved. I fit was good at ont point, why not know.
Barry of Tampa, FL June 5, 2008
Barry of Tampa FL (06/05/08)
We were contacted by Castle Point as a result of our inquiry to Lending Tree. After 4 weeks and 670.00 in out of pocket expenses, we finally CLOSED on the loan on May 24, 2008. Funds were to be deposited in our account after midnight May 29, 2008. After numerous attempts to reach Castle Point we were informed on the 30th that the money would be in our account by Friday, May 30th. We were then informed by text message that the funds would be in our account Monday, June 2. After calling numerous times, we were informed the they were not going to honor the closing. Nothing on our end had changed and we sure were taken for a long a stressful ride by Castle Point!
We are out the 450 appraisal and numerous late fees from the accounts that were to be paid off directly by Castle Point. Also 2 inspections totalling 220.00. Our existing Home Equity had been notified of a payof and our insurance company had been informed by Castlepoint to put them on our policy and that they would be be escrowing the funds. Amy of Canton, GA April 25, 2008
Amy of Canton GA (04/25/08)
I want to warn all you credit challenged consumers. My husband and I were contacted by Josh Shaw from Castlepointe Mortgage telling us he could help us. When he called he gathered some info (SS#, Income, what we feel the house will appraise for, etc) then told me he would call me back shortly. My husband's and my credit are not the best by any means but we are trying to get out of an adjustable rate mortgage that we were suckered into 2 years ago and is about to adjust and we are trying to avoid losing our home.
Josh Shaw contacts me back about a half hour later informing me he had good and bad news - first we were denied for a 30 yr fixed but he got us APPROVED not qualified APPROVED for a 15 yr fixed for the same amount we are currently paying - WOW who wouldn't jump at that! I told him to let me call my husband to inform him of the rates, monthly payment, etc and I felt sure we wanted to proceed but let me just run it by him. I called Josh Shaw back and told him yes let's proceed. And could he fax me a good faith estimate etc. (All documents state we are APPROVED). I went home that evening and faxed him all the documents that he requested to proceed (w-2's, insurance docs, mortgage docs, etc. After all we were APPROVED not qualified we were APPROVED!
The next morning he calls me to get my credit card number for the apprasial fee which he tells me is 350 - then low and behold he charges me 450. I immediately call him as this is not what he quoted me and that is more than I was prepared to give him. He tells me that oh its an FHA apprasial - my bad it is more indepth Uh ok that is still not what you quoted me - at this point I have the worst gut feeling you can imagine! I just got that I am about to get screwed feeling Anyways the appraiser comes out on Tuesday and I am making small talk telling him I am concerned that because of the foreclosures in my neighborhood that I am not going to get what I need. The appraiser ask what I need - I told him 180K-185K which is what I told Josh I felt we could get apprasied at. The appraiser told me he felt I was right on but of course he had to finish up his research.
Today I get a call from Josh letting me know that the apprasial came in at 180K - Well I'll be that is precisily what I told him a week ago when he took my money. He then proceeds to tell me that they can only loan 97% of the loan and my husband and I would need to bring 5K to closing - Well if I had 5K lying around I would not be inquiring on refinancing?I called him on the fact that he lied and misled us on our loan and they never intended on fullfilling their obligations - I told him about all the complaints I had read and he immediately got defensive with me and rude telling me what else do you want me to do - your house did not appraise - that is not my fault - Ummm well I told you it was going to appraise for around 180-185 you chose to document that it would appraise at 190K. You misled me and got my hopes up that you all were helping us I am now trying to dispute the charge with my bank since they charged me for a service under the presumption that this was all that was holding us closing in 15-20 days and they did not deliver on their end of the deal.
Now I am going to potentially lose my home as my mortgage pymt is rising 300-500 next month. I am out the 450 dollars for an appraisal that should have never been done since I informed the loan officer that it would come in at 180-185K. Janice of Jacksonville, FL April 22, 2008
Janice of Jacksonville FL (04/22/08)
I JUST WAS CONTACTED BY CHRIS BURCH AT CASTLEPOINT MORTGAGE TELLING ME HE COULD HELP ME WITH A REFINANCE LOAN, After the initial app, I was told I was approved, sent all the info they asked for and now 45 days later, I get a call say I was turned down.
I'M IN A WORSE FINANCAL BIND THEN I WAS BEFORE CHRIS CALLED. EVERYTHING IS BEHIND, HOUSE, CAR CC'S ETC Janice of Jacksonville, FL April 22, 2008
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