Complain about a product or service

Chase Auto

Kristina of LANHAM, MD June 28, 2009

My mother is going through a financial hardship and called Chase Auto Finance to explain her situation.Gloria told my mother to borrow the money to pay her car note or they will repossess it.Gloria was mean and nasty she told my mother you rather pay your mortgage than your car note. My mother never been late before. She is a single parent and is trying very hard. My mother is depress and unhappy.

Scott of Tampa, FL June 27, 2009

I moved temporarily from Colorado to Florida to help care for my Mom, who was undergoing surgery. My mail was forwarded to me but was getting to me late. I knew that I was behind 40 days on my car payment, but I was getting back my deposit check that week from my prior landlord. However this was not good enough for the people at Chase Auto Finance. They continued to harass me daily with phone calls every night. The people that called were thugs, threatening to Repo the car, calling me a liar, telling me to sell whatever I could to make the payment.

When I explained that I would pay it as soon as I got the check, less than 5 days, they continued to berate me and repeatedly asked me why I took the loan if I didnt have any money. Mind you I am paying 20% interest on the loan, was recently laid off, and had moved to Florida to take care of my Mom. These people are vultures and once I get a job, I am going to pay the entire amount off and never EVER deal with Chase again. The people who work for them are pure evil.

Good ideas for people: use a PO Box so they do not know where your car is. Move so that your prior address is the only address they have. Change your email and phone number and NEVER allow them to link your bank account to their automated payment system. Pay them with money orders or pay cash at their banks from different locations every time. They are abusive, rude and absolutely can not be trusted to do anything they say.

Jessica of Minnetonka, MN June 3, 2009

I'm absolutely appauld by Chase. I was recently laid off from my job and I am a college student so times are pretty tough...as for most people these days. I decided to call Chase and explain the situation to them to see if we can work out some sort of arrangement. I wasn't even 30 days late on my car payment. Nor have I ever been delinquent with my car payments until this one time. The woman I spoke to brought me to tears. The rudest, most evil woman I have ever talked to. She told me that I had more than enough time to come up with the money. I told her I was doing the best that I could and was out looking for jobs and even selling plasma for the time being.

That wasn't good enough for her apparently. She then proceeded to tell me that if I really wanted to keep my car, then I would find a way by any means necessary.She told me to sell stuff on ebay or just borrow the money. Seriously, who has the money to borrow these days? My friends and family are going through tough times themselves. Thankfully I was able to borrow money from a friend and paid the past due balance that very day. Again I was not even 30 days late. My next payment was not due for another 20 days or so. However, the next week after making the past due payment a guy shows up at my door threatening to take my car away. I do not understand! I made the payment and I didnt have one due! A few days later I checked my bank account to find that Chase had taken out the next months payment (that wasnt even due yet) with out my authorization. I ended up getting a ton of overdraft fees and was negative 400 in my account. My bank told me I would have to contact Chase and have them pay for the overdraft fees and refund the amount they took out. Do you think I have seen that money? NOPE! They didn't believe me and said they would have to look into it further. I'm STILL negative. Something has to be done.

Kimberly of Albuquerque, NM June 5, 2009

I went online to pay my May payment, and the min. was listed as 0.00. I called to find out why and was told that due the the economy, I was being given the opportunity to skip the month's payment "with no repercussions." This was on May 26, 2009 at approximately 1:00 am. On 6-4-09 I received a letter from Chase saying that my credit limit had been reduced by 2400. I have had this card since 2000, and one of the reasons listed was "Too few accounts with time on file greater than 36 months." I also have an Amazon card with them that I've had since 2004.

I logged on today, 6-5-09, to make a payment to that card. I noticed that my minimum payment on my larger card had increased by over 150! This is more of an increase than I can pay. When I called, I was told that I had an over limit fee, that I had exceeded my limit due to new charges early in May. However, when those charges, approx 500, were made, I still had between 2000 and 3000 available credit. The limit was decreased AFTER the charges were made, putting my balance at 84 in excess of my newly reduced limit. I was then charged over-limit fees. The representative agreed to waive the over-limit fees and told me to pay a new minimum payment instead.

My issue is not that the limit was reduced, it is that Chase reduced it to below what I had already charged and then penalized me for it. All this after deferring my previous payment "to help out during these difficult economic times," and saying there would be no repercussions. I have never missed a payment, always paid between 5 50 over the minimum, and with one exception on the smaller limit card, have never been late on a payment, over at least 9 years.

I have been diligent about continuing to make my payments, even though I often feel that the interest rates are excessive and criminal. Yet, I distinctly feel that there were, indeed repercussions for electing to defer my payment despite what I was told. I have also been in customer service for over 15 years and feel that from both business and human standpoints, such a practice is dishonest, fraudulent, and simply put, WRONG.

W. of Fairhope, AL June 13, 2009

Paid off our car loan and they can't seem to find my title. They cashed the check, but say they have not record of my payment. I have called them for days, hours and 9 people in one call sometimes I feel they do not know, so they make up whatever they want and run me around department to department. This started over one month ago when they told me to call if I didn't receive my title within 10 days of payoff.

Natasha of Long Beach, CA June 1, 2009

On a regualar basis chase is taking my monthly payments and applying them soely for interest and sending me notices that my account is deliquent. In the month of January I sent Chase auto finance via Money Gram a total of 1166.68 which for Novembers Payment Decembers payment and January's payment. Chase then turned around and stated the my January payment was not recieved because they applied all that money to interest, so after telling them I was filing a complaint with consumer affairs dmv, etc.

My account manager Fatima submitted for me a deferred payment which I didnt agree to, because my account was current. However with the deffered payment, they still tried to state that a payment was due for February, however after continuing to complain they stated the payment was due in March 26, 2009 so in March I sent a payment in the amount of 350.00 which was short by 38.00 which is my regular carnote.

however they forwarded all my money towards interest and then stated that owe 101 dollars for april and my account is 30days past due. The rep when I called on Sunday was extremely rude saying your behind 2 mos for april and may, just being extremely disrespectful. Now I spoke to a rep today who then stated something about a bounced check in February which I didnt have an account in Frebruary this is why I have to pay some interest payment. I only send my money either money gram or by mail. What is the law in regards to interest payments.

Sue of New Smyrna Beach, FL June 8, 2009

Last June I was 30 days overdue on my car payment...keep in mind that I was married on June 21, 2008. My mind was way to busy with several other "more important" things and my payment was not made. In the 3 years that I had been with Chase, this was the first time I had been late. After getting my account up to date I was reassured that this would not affect my credit and even saved the letter they sent me saying the same thing.

Today I looked into buying a new car and up popped the delinquent payment on my credit report (doesn't look very good when trying to buy a new car!!!) I can't imagine how this has affected my credit in the past year and am enraged that it is still there.

joseph of hancocks bridge, NJ May 27, 2009

they never told me that my car was going to be taken. not even 60 days late. it was only 56 days. i was going to pay this thursday before the due date of 28. they never mailed anything. my personal belongings are in the car and refuse to let get it out unless i pay 60.00 and give them the key at the garage. called advance financial in sicklerville nj. all i have to pay is 600.00 and the bank said they want 9650.00. it has problems since i got it and is only worth 1000 and has 160,000 miles.

they asked me to fax them a letter with my income and tried to say i dont make enough. they also said i had to many broken promises and that is not true. i have been paying on the truck. please try to get this resolved before i sue and someone takes my wifes info out of her pocket book. they did not even ask for the key.

they told me after i faxed the paper over they could tell me how much to pay now they wont. wasted my money in gas to fax and notary papers. disconnected me 5 times and it was not there line and they would not do that to people. i called some else and did not get disconnected.

Jane of Sleepy Hollow, IL June 2, 2009

Have not received statements/payment coupons from Chase Auto for months. They admitted error in having incorrect zipcode. Attempting to get copy of statement to pay. Refused. Refused to let me speak with supervisor. Disconnected phone call. Threatening to "pick-up" car. Chase is attempting to charge late fees and interest by refusing to send statements.

Jan of Myrtle Beach, SC May 13, 2009

Due to fail finances, my car was repo last night. We went and did a quick collect for two months, bringing our account balance to zero. Spoke with the Repo company and they agreed to waive the pick-up fee and storage fee for us. However, Chase is now charging a 390 repo charge that has to be paid before we can get our vehicile back. So in the end, we will have paid 1040.00 for a car that was only 650.00 behind. What a rip off. This is what the Finance company does to the people who contibruited to the bailout money they received.

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