Complain about a product or service

Chase Bank

Jarrod of New York, NY October 2, 2009

I have been charged over 350 in overdraft charges In six days by Chase Bank. I recieved 175 in refunds only to see it taken back by over 300 in overdraft fees the next day. I have lied to by Maria and Annette. Annette tried to help but became a liar when Shanita C told me everything she said was not truth. Shanita then asked me "if I wanted my refund taken away". I guess she was losing her patience but that was a threat. Annette, a supervisor, also told me not to touch my account for a couple of days so my refund can post.

The very next day I recieved 105 in overdraft fees while i didn't "touch my acct" as I was told. Maria, a rep, told me would not recieve anymore charges after she checked with her supervisor!! And the next day I am charged 70 in fees. These people have misled me around every turn and now they refuse to rectify my situation. I plan on taking legal action and getting my stolen money back.

carina of KENNESAW, GA October 1, 2009

Please can someone help the customers of Chase bank? I went to the ATM, positive balance, made a 20 withdrawal, 3 days later was charged 34 for NSF for that transaction. Because of the "pending" and "posting" procedures! this can't be right, how can I be charged 34 NSF when I had the 20 in my account! PLEASE HELP! i plan to close the account but surely what Chase is doing is WRONG!

KATANYA of CHICAGO, IL September 30, 2009

This is the worst bank ever. I was a WaMu customer "grandfathered" in. The worst thing ever. This bank charges excessive overdraft fees. I check my account everyday and when I stopped checking they started to re-arrange my transactions. This is something very wrong with this bank. I will close my account, but I knew all along that this was a "BAD DECEPTIVE HUNGRY BANK". I had to pay 230 in OD fees. really who had that in these days and times of barely having a job.

AUBREY of UNIONTOWN, OH September 30, 2009

Chase bank charged me 210.00 in overdraft fees. My account on 09/28/09 had a balance of 202.00 it didn't say anything about a pending transaction also to be debited. If I had known that it be withdrawn this day I would have made sure that I had enough money to cover it. They dont let you know if there is any transactions pending on the same day that you check it.

James of Palm Bay, FL September 29, 2009

I too am having the same issues with Chase Bank that several people around the country have complained about. As a matter of fact, I went to my local branch today and requested to cancel my account, but was told I couldn't. What I want to know is this....Is there ANYONE willing to help us in this matter? It would be one thing if a few people here and there were having issues, but we are talking HUNDREDS of people having the SAME problems! It's like Chase Bank is untouchable! I don't believe this. So, seriously...is there anyone out there who can or rather WILL help us???

Gianetta of Harvey, IL September 29, 2009

On 09-28-09 My account ending in 3665 was assessed twice during day by myself. At those time my account was in a positive balance of 41.46. Reviewing the account the following day my account end that particur day in a negative 43.46. I called on 09-29-09 at approximately 12:30 pm and was transferred to a supervisor mentioned above. I inquiry why transaction did not show up as pending on 09-28-09 for Direct TV in amount of approx. 74.00. At first I was told it was the way I made the transaction but I pointed out the a transaction with another merchant was made the same way and on 09-29-09 it was on my account as pending. In inclusion I was told that it was a system error and not a bank error and that I was responsible. My complaint is that I have the email alerts (I don't receive);and phone alerts (after the consequences). If I depend on their system to deliver information and it is not doing it then who is responsible?

Stacey of Houston, TX September 29, 2009

I look at my account EVERY day and with every transaction so I know what money is available and what my balance is all the time. Chase Bank re-arranged from the order in which they were made, my credit, direct debit & bill pay transactions and they charged excessive overdraft fee's. They are very deceptive and unfair and also refused to remove any of the charges they removed from my account.

On a Saturday I went into my branch where the AVP business banker said he would get with his manager and try to have the fee's removed & would call me first thing Monday. He never called nor did he return my call. I called again Tuesday and he very rudely told me " Oh ya....there's nothing we can do about it". I think that is not true. "CAN'T means impossible. "Won't" is what they should have said. This is just wrong!

Transactions need to be processed in the order in which they are made, not at the order a bank decides so it can force you to pay OD fee's when there should have been none to begin with. So essentially Chase bank stole 210 from me and I received terrible customer service from both managers of my branch as well as the toll free customer service line. Again, there should not have been any OD fee's! At a time like this I cannot afford to lose 210.

julianne of Lincoln Park, MI September 29, 2009

On Sept.03,2009 I went to the branch on Fort St.in Wyandotte, Mi. I ask the teller (Terry) on cashing a official check for the amount of 2,500.00.if you had to put your account number on it.She said no that they only used your account number to see if you had accoung with them (Chase Bank)she cash the check.she gave me no warning that my fund would be in jeopardy or that they would hold the check the check untill it clears.If the teller would advise me at that time that maybe my funds in my account would be taken. I would of never cash the check.The tell in know way advise me on the check procedures.I feel that iam not held reliable for this matter on my funds being taken away for some one that not enform the customer on there check cashing procedurer.They are in the banking business I not.Yo0u would think that a person that is in the banking business would know how to check on checks for that amount that would put a hold on the check to see if the funds clear.I feel that chase is held reliable for this action not me.I fully aspect For Chashe bank to go after the company that issue that check.(not me).if i wrote a bad check i would be held relieable to make it good so should them thats why you put your money in a bank to protect people like myself.I fully aspect for my fund to be reimbursed back to me for the amount of 2,500.00.

Alejandra of Casa Grande, AZ September 28, 2009

Tried to cash in one of the 100.00 coupons they advertise in the newspaper. You needed to transfer at least 100.00 into an account with Chase Bank, and send the coupon in. I did that and later received a letter saying that you must do a direct deposit or it was void. I said o.k. I guess I don't qualify, not knowing they were going to start pulling 6.00 a month if you don't use your monies to purchase out of your debit account. How the hell am I suppose to even use the doggone debit card when I didn't even get one? I have been trying to correspond by telephone to that complaint number with no avail I also e-mailed them and got no response. What a scam I deposited 100.00 and ended up with 82.00. They took 6.00 a month for not using something I never received. How can I use a debit card I never received. I went in to talk to a representative and all she could say is well it shows they sent it to your address, I told her I never received it she said she could refund me what the balance reads. What a Ripoff! Let people know that it is all a sham. I told her I would like to file a formal complaint and she said to make it on line or through the telephone no on the paper, I responded that I had, she said couldn't do anything beyond that. I will tell all not to bank with Chase, they are not reputable and do not stand behind any strong morals. Since I have been banking with Washington Mutual and they are taking over this institution I will remove all my banking and accounts from there and will NEVER do business with them again. Word of mouth will be nothing but ill for Chase.

Moses of Atlanta, GA September 28, 2009

On June 30, 2009, I made a deposit of 360, my usual monthly custom. A few days later, I received a letter saying I made a key in error, they only found 60 in the envelope. After making countless calls and visits to the bank, the money was put back into my account. However, they said they were going to carry on the investigations into the matter. 90 days after June 30, the matter was not yet resolved. But I received a surprise letter saying they concluded that I had only deposited 60 into the atm that day. Can you imagine how that feels, when you know how much you put into your account and someone tells you that you didn't. They gave me the 1800# but it came to no avail. They just took me through the same steps I had gone through before and eventually said there was nothing they could do.

To make matters worse, Chase is not good as far as customer service is concerned. They don't return phone calls when they promise to call back, I have had to call them back three different times becuase they didn't call as promised. Also, I have never had any weird issues with this bank for over 2 years, from a good customer point of view, I feel very humiliated and I have been robbed in broad day light by a bank, people with whom we entrust our money. I am just a student trying to work hard at school and earn a living so I can make a difference in the future. But even when we work hard and trust banks with our money, there are still crooks out there with long stingy hands who prey on innocent people who don't want to be a burden on society. So I have just lost my money like that as I could not convince them that I really did make my deposit. Here is their argument, that the ledger balances, which means that the absence of any loose bucks means that no one out there could have laid their dirty hands on my little dollars.

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