Complain about a product or service

Chase Bank

Miriam of Sacramento, CA September 28, 2009

We noticed that there was a 369.00 correcting debit o our checking account on 9/25/09. We called to see why and they lost a number of checks that we deposited on 9/18/2009. Our total deposit on 9/18/2009 was 774.00. We allways have the teller run a tape to total out the checks we deposit. That total agreed with what we totaled before going into the bank to make the deposit. The tellers total agreed with our total. Now Chase says that we have to wait while they do research to find out what happened to the checks after they were deposited. In the meantime, I made the deposit, I have to pay bills that cannoot wait and they are not willing to credit our account while they do the research.

JAMES of FORT WORTH, TX September 28, 2009

Payments have been made on my Chase business credit cards, money has been taken from my checking account, and Chase is holding my money for 5 days after they have taken it from me before they credit the credit card. I have never had a returned check or payment. I don't remember ever having a late payment.

I have had automatic payments debited from these credit cards that are being returned because of this "new" enforcement of this policy. I think they are using my money for free to make money.

April of Bolingbrook, IL September 26, 2009

I would like to write a formal complaint against Chase Bank. Upon opening my account I inquires with my personal banker about any fees that would be entailed on my account. When I asked him if there are any fees that I should be aware of he said no. Upon using my ATM debit card I got charges 4 different fees that he said would not happen. I was charges a non-chase ATM fee 4 times when I only made on non-chase ATM withdrawl without inquiring about my balance. In this I was charges a non-chase ATM withdrawl fee and 3 non-chase ATM inquiry fee. I hate to say this but so far I feel that chase is one of the worst banks in the world that I have dealt with. Honestly, if this is not taken care of within a week...I will be closing my account. Its not my job to look up information on my account during opening. It is the job of the personal banker to inform me of anything that I should know about the account and its fees. Also I know that I am not the only person in this world that has had a problem with your bank for the same reasons. If you look up on the internet there are a dozen of websites that complain about how your bank handles business. If things don't change, the word will spread. And word of mouth business is key to any business. Please do take care of this because this is an ongoing problem I have noticed.

Sylvia of Los Angeles, CA September 26, 2009

I owed 196.00 to Chase and an electronic deposit was made to my account in the amount of 800.00 plus from my employer. Chase froze my account along with my debit card after I found out I could not use it at the ATM. Went to Chase and they said they could not reinstate my account till what I owed is paid which was done on the spot.

Here is the irony of this ordeal. they still would not release my funds even with the amount owed being paid. There response was my account was up for review and had I to wait 48 hours before having access to my account and money. I have 20.00 to my name with bills due and food to purchase and they are holding all my money. I been up all night and stressed wondering what to do next.

Lisa of Holbrook, NY September 25, 2009

The bank is charging me for a returned item 35, then 2 days later they are paying the item on insufficient funds and charging me anyother 35. So for a item that is 40, I am getting charged 70 ontop of the 40. I don't know how this could be legal to do to people, when they could have paid it the first time and I would have only been charged 1 fee. They also since Sept 3rd, have charged my bank acct, over 900 in fees, and all my checks have been returning on me, fees after fees. This is totally unfair.

I have called customer service several times and have only gotten 1 35 fee reversed. The branch won't help either, I went there and they said there is nothing they can do to help me. I also want to point out that on-line it says one thing and then a day later they change the way it looks on-line posting the largest items first and returning all the others.

My account remains overdrawn and on October 3rd my SSD check will go in only to scoop up the 900 overdrawn money leaving me with no money and 3 kids to feed. This is so wrong and something needs to be done about this. I even asked them to give me half back and they said no.

JAMES of QUAKERTOWN, PA September 24, 2009

What is being reported by consumers regarding Chase Bank seems to go unnoticed by any element of the federal government. I have written numerous letters of complaint regarding the same issues being posted here. When you complain about their practices the most frequent step is retaliation on their behalf. Chase Bank has been at the center of the most negative predatory consumer lending practices, yet it seems to have gone un-noticed by other agencies which should monitor such complaints.

Write to your senator or state representatives on these issue - their response may be slow or non-existent until election day when they will most assuredly respond; and respond they should because the events documented here clearly affect consumers in every walk of life. One reader expressed concern about closing their Chase account; that is and should be the least of your concerns. After the acquisition of Washington Mutual - Chase Bank has done everything possible to shed and damage the reputation of any consumer who does not play by their rules.

They thrive on late fees, increased unwarranted rate hikes, misapplied payments, and other shady dealings that the U.S. Federal Trade Commission and the Interstate Banking Commission should investigate. If you are caught in the trap Chase has set for you; or any bank for that matter -follow these tips: (1) read your statements carefully -(2) watch for subtle changes [e.g. change of payment mailing address, change of portions of the account number - which causes electronic payments to be incorrectly posted, (3) use electronic payments directly from your bank where possible.

Absent these measures more consumers will fall victim to Chase Bank's illegal practices. As the ever increasing number of complaints are registered why has there not been a class action law suit filed against Chase Bank?

Teresa of Spokane, WA September 24, 2009

My daughter incurred over 1200 in balance transfer/overdraft fees on small amount purchases from Chase. They switched her checking account type. She had debit checking and they changed it from an account that simply transfered the charges from her savings account to an account that charged her as if she bounced a check every time they had to transfer from her savings. The 1200 is what she had to live on while she was starting her new job. She had to sell her laptop, camera, guitar, blood, and other misc. items to pay her bills. She had to borrow money from us and others.

I can't believe they just kept racking this up; without contacting her. This happened within 1 month!! She didn't receive any notices via mail, or otherwise. A GOOD bank would've at the very least NOTIFIED her of these OUTRAGEOUS charges! If anyone knows what we can do; please let me know! We are lost, sick, sadened by this incident! She doesn't know how she's going to pay her rent!

Dennis of NEW YORK, NY September 24, 2009

UPDATE ON PREVIOUS COMPLAINT: I went into the Chase Branch location closest to my house to speak with Tony the Manager who had not returned my call after visiting the branch last Friday and calling yesterday to resolve my overdraft fee issue. Tony was not in today. However, Rosa , the Assistant Manager at the Chase Branch on 145th Street told me that I would need to go to the original branch where I opened my account at 2219 Broadway and speak with that Branch Manager, Alica. I spent my last 5.00 on the subway roundtrip to speak with Alicia. She was not in when I arrived so I waited. When she arrived, I introduced myself and explained the situation. The bottom line is that said there was absolutely nothing she could do to reverse the fees or to prevent any further fees from hitting my account. She told me that she could not close my account. After a week having the ball passed from person to person the buck stopped with Alicia, Vice President and Branch Manager and there is nobody else I can appeal to any further. It is complete thievery on the part of Chase bank to charge these obscene fees and it is more of an insult that I went into two branches to get assistance and nobody would help. Alicia was more than apathetic she was clearly not interested in helping me even if she could!

I am currently unemployed and unfortunately was unaware that my unemployment insurance ran out the week ending 9/19/09. I depended on my unemployment being directly deposited into my Chase Checking account on Wednesday, 9/16/09. When the direct deposit did not hit my account it caused several checks and withdrawals to be paid by Chase and they in turn charged me 35 per item. Some of the items that were debited were as low as 3.33 and 2.50 and I was charged 35 for even those items. I immediately called the bank and explained the situation regarding my unemployment insurance running out and not being notified prior so that I could make sure I did not have any funds debited. The representative stated there was nothing that could be done due to the fact that Chase had credited a reversal in fees 3 months prior to this incident. I asked to speak to the Manager and she told me the exact same thing but suggested I call the Collections Department and gave me the phone number. I called the Collections Department and they exclaimed mild outrage that the Customer Service department was unwilling to work with me before the account went to the Collections Department. He suggested that I go into the local branch and speak to a Manager.

I went into the local branch on Friday, 9/18 and the Manager was gone for the day. The Supervisor I spoke to, by the name of Carmello, told me that he would document my visit and have the Branch Manager, Tony, call me first thing on Monday 9/21 when he returned. The Branch Manager did not call me on Monday or Tuesday so I called the bank on Wednesday 9/23 and asked to speak with him. I was told he was out to lunch and would call me back. It is now Thursday, 9/24. It's nearly one week after going into the branch to speak with a Manager and still nobody has gotten back to me about this issue. My account now has a negative balance of 874.28 which is absolutely OBSCENE especially given the fact that these overdraft fees could have been prevented. I am on my way to go into the Branch again this morning to speak with Branch Manager, Tony, to see if anything can be done in terms of these fees being reversed. I will update this complaint if there is a change. However, I do not anticipate that Chase bank will budge on this overdraft fee reversal at this point. I am now being called incessantly by Chase collections and will not pick up the phone. They do not leave a message on my voicemail and I am not quite sure why they do not. I am extremely weary of the entire situation and have opened a no-fee Checking account with ING Direct. In an economy like the one we are currently in this is sheer greed on the part of Chase bank.

Dennis of NEW YORK, NY September 24, 2009

I am currently unemployed and unfortunately was unaware that my unemployment insurance ran out the week ending 9/19/09. I depended on my unemployment being directly deposited into my Chase Checking account on Wednesday, 9/16/09. When the direct deposit did not hit my account it caused several checks and withdrawals to be paid by Chase and they in turn charged me 35 per item. Some of the items that were debited were as low as 3.33 and 2.50 and I was charged 35 for even those items.

I immediately called the bank and explained the situation regarding my unemployment insurance running out and not being notified prior so that I could make sure I did not have any funds debited. The representative stated there was nothing that could be done due to the fact that Chase had credited a reversal in fees 3 months prior to this incident. I asked to speak to the Manager and she told me the exact same thing but suggested I call the Collections Department and gave me the phone number.

I called the Collections Department and they exclaimed mild outrage that the Customer Service department was unwilling to work with me before the account went to the Collections Department. He suggested that I go into the local branch and speak to a Manager. I went into the local branch on Friday, 9/18 and the Manager was gone for the day. The Supervisor I spoke to, by the name of Carmello Vasquez, told me that he would document my visit and have the Branch Manager, Tony M, call me first thing on Monday 9/21 when he returned. The Branch Manager did not call me on Monday or Tuesday so I called the bank on Wednesday 9/23 and asked to speak with him. I was told he was out to lunch and would call me back.

It is now Thursday, 9/24. It's nearly one week after going into the branch to speak with a Manager and still nobody has gotten back to me about this issue. My account now has a negative balance of 874.28 which is absolutely OBSCENE especially given the fact that these overdraft fees could have been prevented.

I am on my way to go into the Branch again this morning to speak with Branch Manager, Tony Moran to see if anything can be done in terms of these fees being reversed. I will update this complaint if there is a change. However, I do not anticipate that Chase bank will budge on this overdraft fee reversal at this point. I am now being called incessantly by Chase collections and will not pick up the phone. They do not leave a message on my voicemail and I am not quite sure why they do not. I am extremely weary of the entire situation and have opened a no-fee Checking account with ING Direct. In an economy like the one we are currently in this is sheer greed on the part of Chase bank.

Nichole of CHICAGO, IL September 23, 2009

I was a victim of what the Chicago Police call Deceptive Practice. This is when someone gives you a check to deposit into your account. Well I deposit the check without knowing that it was a bogus check. After the check bounced I contacted my bank and told them that I was a Victim of Deceptive Practice. They apologize to me. But stress that there was nothing they could do for me. So now I'm responsible for paying the bank back the amount of the check and overdraft fees. I feel that this is unfair and they could have at least waived the overdraft fees.

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