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Ronald of Orinda, CA March 24, 2006
Mortgage company on many monthly payments charges me 67 late fee, claiming they did not recieve payment by 15th. Last month I mailed payment on the 11th and they claimed they recieved it on the 16th in Phoenix. When I contacted them they told me payment needs to be mailed 7 to 10 days before the 15th to avoid late fee. This only started after CHASE Home Finance took over my loan. Philip of Rancho Cucamonga, CA March 21, 2006
I wanted to refinace my home. I began the processed. When I received the paper work to sign, I noticed it was different numbers than promised. I canceled the refinance within the 3 day period allowed by federal law. I kept receiving phone calls that they would correct the problem if I closed on the refinance. I kept saying no! They refused to give me the 395 fee they charged me upfront. I spoke to the Supervisor of the refinance department. He was very angry when I said I would not do the refinace with them anymore. Nilda of Dallas, GA March 6, 2006
I have an escrow account error that was made by Chase but I can't seem to get it corrected by them. They disbursed money out of my escrow account that shouldn't have been disbursed. They blamed everyone else but themselves.
My escrow account is showing a shortage due to them taking that money out of my account to pay taxes that had already been paid out by my builder of the house at closing. I even got my County Tax Commissioner to send me proof of tax payment for the year 2004 and I have that, which shows the builder paid it. I have sent a certified letter to a Manager-Jennifer S, who in turn, gave it to Marlena H in Research.
Neither one has done anything to get in touch with me or send me the corrected escrow account. I have done everything possible to get them to correct their own error but to no avail. I even have a letter from them stating that they took out the money for 2004 taxes but still expected me to send the shortage of money to them to bring my escrow account up to date. Mark of Arvada, CO March 1, 2006
I had a mortgage with Chase quite happily for many years then when the rates dropped I refinanced and pulled equity in order to buy a second home. Chase then 'bought' the new loan and after about 6 months they raised the payment 35 claiming a tax increase and escrow shortage. Since I was so happy the first time with them I just made the new payment. They then started demanding insurance on the property. It is a townhouse and the insurance is part of the HOA and not part of the mortgage itself.
Despite HOA, insurance compay and myself send multiple copies of the policy and motgage agreement they felt the need to take out another policy anyway. I now have to pay the differance until they get the refund from the forced place insurance. 9 months? My payment went up almost 400 a month equaling 4k+ a year for redundant insurace policy on a 150k townhome.
Every month my statement reads I'm behind a month and last months payment is being held in suppense account because it's 'short'. Every month I recieve letters stating 'accelerated forclosure' along with harrassing phones calls demanding payment. Every month my cradit takes a hit because Chase insists payment is both late and short. Every month brings several heated phone calls at which time every single person I've talked to (well over 25 phone calls) tell me they can see 'the problem' and will order a new escrow analysis, yet it never gets done.
Asking to speak to a supervisor results in either refusal or a voice mail that never gets returned. 9 months I have been hearing the same song along with assurances and garantees it will be corrected and a refund will be sent. If it wasn't such a good loan I would refinance it tomorrow. Well, it would be a good loan if chase was forced to keep to the original agreement. I will NEVER willingly do business with any affiliate of Chase Manhatten ever again. John of Farmington, MN February 24, 2006
I have just recently paid off my loan to Chase. The Release of Lien was sent to my address, but in a different state. This in itself is an error that I could understand.
The person at that address forwarded the paperwork to me with a letter explaining what had happened. He phoned Chase and informed them of the error and then stated in the letter that they didn't get too excited over it. Why am I recieving my Release paperwork from somebody in another state and have yet to hear from Chase on this?
The release states that the paperwork was sent to the County that I live in to keep on file (god only knows which state that they sent that one to). I can not believe the insensitivity of this company to not resend the paperwork.
If this good person had not sent me the paperwork, would I have ever received it? There is something seriously wrong in their process. I have also not received my escrow refund which according to my statement was mailed on 02/06. What is Chase trying to pull on me? Robert of Columbia, MO February 23, 2006
I have had nothing but problems with Chase ever since my loan was sold to them by Advanta. I just learned that my 2nd mortgage has been paid ahead for quite some time now due to an error in Chase's billing cycle. I had called Chase multiple times about letters that I was receiving from them stating that I was late on my payment and the letter was an attempt to collect a debt. I was finally able to reach someone three months later who informed me that because I was paying ahead (which I knew nothing about) that their ccomputer system was sending out two bills in the month.
One was showing the right date and amount, the second was due only two days after I received it and the amount was different. Don't you think that if something were this messed up and the customer had called many times, that Chase might look into it and find out what happened? Nah, that would be too easy.
The most recent thing that has transpired with Chase that I also have read in many other posts here is the delay in receiving my payoff amounts. I have my current house sold and plan to close on the 28th of this month. I called in and asked for Chase to send me the current payoff sheets for both of my loans, I have never seen them yet. I called up and was talking to a lady named December, who is extremely rude and very demeaning to customers. I explained to her that I had called in weeks before and asked for the payoff sheets to be sent to me and she told me that the computer didn't show anything of the sort and basically called me a liar.
I was able to claw my way up the food chain at Chase and was finally able to talk to someone who knew what they were doing. Problem is, I close on my new home on the 1st of March, which is also the day that the payoff sheets are suppose to hit. I am not putting any faith into what this company says, they say a 5 day turnaround time for these payoffs to be issued out, we will see if this happens. You can't talk directly with anyone in the payoff department and are at the mercy of a fax machine to get your points across to them. With todays technology and customer service being the main priority, it just shows how much they care about their customers. This has been an absolute horrible company to deal with and I will never use them again for anything. Kathleen of Mahopac, NY January 10, 2006
Approximately 9 months ago Chase Manhattan Mortgage Co began billing me an escrow amount because they said my homeownwers insurance had lapsed. The total they said due was approx. 2881.00. My homeownwers insurance is only 750.00 per year. My insurance had not lapsed- i had changed insurance companies. I had my new insurance co- Nationwide- provide them with proof of insurance. They then said they needed my prior insurance info- again my agent faxed them. The next reason was that i was not paying enough insurance.
It was when I tried to refiance, and found that Chase Manhattan Mortgage had listed me as being in bankrupcy that everything made sense. In 1996 I filed for bankruptcy and the amount owed to Chase was very similar to the 2881.00 that they were now trying to collect.I have only owned my home since 2000, and have only had a mortgage with Chase Manhattan since 2002. I was under the impression that they could not collect any debt that had been discharged in Bankruotcy Court. At 750.00 per year, I could not possibly owe them 2881.00 in insurance. They are now threatening foreclosure. Charles of Geneva, OH January 7, 2006
After over 2 weeks, and multiple requests for a payoff statement by mail and fax, we finally recieved the must unreadable statement I have ever seen. This long wait was unnessecary as we had the money at our finger tips, and simply needed to know how much to send and where to send it. All of this info was illegible, so the fax was completely useless. Upon trying to contact Chase Mortgage, they told me that they did not have the address to send payoff to, so I would have to contact the payoffs department, which will not take my calls. I do not understand how this is possible in todays society.... Sunil of River Forest, IL December 18, 2005
My father recently refinanced a Mortgage with Chase. He's being paying the bills on time. However, there computers take more than a week to process payments. As soon as the payments show up as late in the system, we start to receive constant harrassing phone calls to our home. As soon as we pick up the phone to say hello, we are put on hold for an average of 3-4 minutes asking to wait to speak to someone. When we explain that we've already payed and ask why we keep getting the calls, they insist that we provide proof via fax. However, if they call during a weekend, the fax won't be received until Monday.
When we ask to speak to a manager about why the payments are constantly not recorded in their system, they refuse to provide us with a manager. When we ask for a number to call about this, the number we dial does not allow us to speak with anyone. This is a very poor business practice and I would classify it as harrassment. Keep in mind that my father has actually PAID his bill on time and we're still dealing with this!
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