Complain about a product or service

Chrysler Financial

dolores of seminole, TX November 7, 2009

they keep calling my mother over 65 dollars that she shorted her payment over by a complete mistake. they call the house two to three times a day to coclect the 65 dollars she told them that she would make it up on her next payment but i guess this is not good enough for them. she feels like after the us goverenment has bailed the company out that they should be a little more responciable for thier own actions. in stead of harasssing people over 65 dollars

m of kenner, LA October 20, 2009

They call constantly. My husband lost his job and is trying to make payments. THEY CALLED OUR NEIGHBOR!!!! They barely know us! This has to be illegal. We have called chrysler and tried telling them our situation, but are answered w/ rude remarks.

Angelita of Detroit, MI October 13, 2009

Chrysler Financial has my home number but yet they constantly harrassment at work is unbareable. I recieved a rude call from a rep last night and i want to know is there a way to get out of this lease 9 months early because of the harrasment and stress that I am being cause, times are hard out here, and they see that I make payments.

I owe 100.00 from my last car note and they keep calling and calling, my home and work, not to mention that the transmission had to be fixed because my warranty was up. I do not like being talked to like I'm a child and having a rep become rude with me. I will never want to own a chryler car again, the customer service is terrible.

Ronny of Columbia, SC September 18, 2009

I have been struggling with this company for 2 years I have had the Kia for 24 months I have made 23 payments even though they have been late they were made. the company was aware that we were struggling, they would call and harass me all during the day they would call us names and continue to call and laugh about the fact that they had that right because we were people that were just non caring and we deserved this kind of treatment. I just pray that the lady that I spoke with the 16th of september can sleep at night because I will have alot of trouble as I have no where to go or any way to get to a job because she pulled her power to jerk everything out from under me and my wife we are in our early 50s it was already hard trying to start over after having to go through bankruptcy in 2004 but we were giving it all we had we would go without food to make this payment every time we got paid they were also aware that we were paid by contract they knew we were not trying to beat them. But I guess they showed us,

Anita of Marion, OH September 16, 2009

I leased a 2007 Jeep Compass. I was making payments timely and without problem. And then, in March of 2009 my husband was laid off from his job as a plumber. He is Canadian and could not collect unemployment because USCIS was processing his application. Needless to say going from 2 incomes to 1 and a new baby was rough. I tried to keep everyone up to date but fell behind. BUT I was late 60 days 1 time. I am paying about 30 days behind but paying all the same. I have called Chryler and have been very honest about our situation.

Today, I called to schedule my Aug 24, 2009 payment of 414.57 and was told by a recording that I owed 175.00 in late fees. I then spoke to a csr who said she did not understand why I was confused and that it is really simple. Well, I don't work there and it's not simple to me. I ended up hanging up on her and crying. I called back again and got Ms. Griffin or Griffith, I could not understand her.

Anyhow, I explained the nature of my call, she asked if she could put me on hold and she did and then the line was disconnected. I was calling back from my work phone (which is where my original calls were made from) when my cell phone rang, low and behold it was a recording asking for 589.57 and asked me to clearly speak the exact date I would be sending this payment. I said "I will not pay this amount until someone calls me" and then I was told to hold for the next available rep and I did. Then she comes on the phone and wants to know when I am going to pay.

Again I say when someone explains to me why I have 175.00 in late fees when I pay what my invoice shows or what I am told by a rep to pay in addition to the 12.50 they charge to process my payment. They could not explain why I was being told a different amount. I am going to end up losing my car due to the ridiculous late fees they are imposing but no one ever notified me of these before.

I have been very depressed since all of this happend so I asked who I could write to to complain. NOBODY knows! Convenient that they want my money but can't explain why these charges appear. I think that the Fed government should take a look at the business practices of this company.

Kim of West Palm Beach, FL August 31, 2009

I get many phone calls from Chrysler Financial because my spouse is not paying his payment on time. I am not on this account/loan so therefore should not get these harassing phone calls from them every day until he pays on his account. This occurs every month and it needs to stop. Because of these calls it uses up my cell phone usage time which causes me to go over my minutes for my plan every month.

Jenny of London, ON August 26, 2009

I have been harassed by Kevin at Chrysler Fincial. I will copy a letter I have sent to the company via email. I would like to thank you in advance for your time. I can not express the amount of frustration I am feeling from this situation. Thank you. below is the letter I wrote to Chrysler.

To Whom It May Concern I would like to make a formal complaint about one of your employees at Chrysler Financial. His name is Kevin.

I am NOT a Chrysler customer, nor will I ever be, after being treated with so little respect and referred to as a liar by Kevin. I understand he is looking for an individual I know, and threatened me a number of times. He ensured me the individual would be arrested for a stolen vehicle if I did not convey their contact information. He then proceeded to tell me personal details about this person's situation, which I am sure conflicts with the Privacy Act. This conversation took place on Friday August 21, 2009, at approximately 5:30pm.

Today, August 25, 2009, at approximately 3:15pm, Kevin called me again. Over the weekend I received some legal advice regarding Kevin's behaviour on Friday, and was advised that I was not obligated to tell Kevin anything. I respectfully told him I did not have to give him any information and since he was so rude and out of line on Friday, I had nothing more to say to him. He then mocked me by saying "oh-boo-hoo".

After researching Chrysler Financial, I have come to learn this company has made a number of their customers feel frightened, intimidated and inferior. There are dozens upon dozens of complaints about how rude your representatives are and how thirsty they are to receive their COMISSION pay check! They are scamming and threatening people to return their vehicle, or face arrest.

If this is the way you treat your customers, I am appalled. Kevin has showed me that your company has very little respect or concern about their customers, (and non-customers). These are difficult times for everyone, your company should understand this considering the "restructuring" it has under gone in the recent months.

I do NOT appreciate this situation and the way I was treated. I am NOT one of your customers and therefore I was NOT the person you were looking for. I did NOT deserve to be yelled at, threatened, belittled and mocked by one of your employees.

I hope Kevin is reprimanded for his behaviour. I would also like you to know that I will be making a formal complaint to Consumers Affairs. I hope you take this letter of concern seriously and take the appropriate course of action. I worked in customer service for a number of years, and I would NEVER talk to customer the way Kevin did. I would NEVER treat anyone with that disrespect.

Tracy of Mount Airy, NC August 20, 2009

In May 2009. I authorized a post dated EFT for payment. Chrysler Financial took the funds from my wife's account instead of mine.( her name is not on the loan)This transaction put her bank account in overdrawn status. She(my wife called them to tell them they took the money out of the wrong account and asked it to be replaced.Chrysler Financial told her to fax a complaint to the disputes and resolutions dept. Which she did. The money was not reimbursed.

She called them again and they told her to get her financial institution to handle the situation. My wife went to the bank and the account specialist called Chrysler Financial and spoke to someone they told her If my wife dropped the reversal that they would send her a check in about two weeks.My wife said that she wanted a conformation that she would get her money returned and Chrysler financial said that they could not promise that the money would be replaced. My wife had her financial institution go ahead with the disputed funds reversal.

Well this is where the trouble begins. Now Chrysler Financial says that I am a month behind even tho I paid the payment that my wife had reversed. I can't get anyone to understand that I am not a payment behind. I have faxed requested documents of bank statements that they have requested that proves that the payments were withdrawn from my bank account.

Now they have a issue with a deffered payment that was issued last year . They call at least 10 times a day. Every time it is someone different. Each person with a different reason as to why we are a month behind. I asked to speak to one person that can handle this matter and they say there is no such person.My statement also has a 25.00 miscellaneous fee on it. I asked Chrysler Financial what this fee was for and the person hung up on me.Please can someone please help me with this matter. I would like to talk with some one other that a collector. Someone in upper management would be great. Chrysler Financial says no such person exist. Help.....

George of Russellville, AR August 8, 2009

We purchased a new vehicle in 2003. The lease or contract on it ended 6/8/2009. Two years ago we deferred a payment which made it one more month payments for payoff. As of right now we owe one payment of 401 dollars to payoff the vehicle. Chrysler Financial hired a company to repossess our vehicle yesterday 8/7/2009. We tried desperately to make the last payment ont the truck before they even left our yard.

We called Chrysler Financial redemption center several times to pay the amount and what other charges they put on so we may go get our truck. They would not take it because they said they did not have their paperwork finished on it and we had to wait until the following Monday to find out because they were closed during the weekend.

Then again someone called this morning for the payment that is due and when i told them i desperately wanted to pay the payment and what happened they could not take it. We did not think we were doing wrong just a little late on the last payment. What rights to we have concerning all this? this is the only vehicle we have. The only car for me to go to work.

Nilda of Weehawken, NJ August 7, 2009

They are unreasonalbe. they threaten to respose the car and I aleady paid them. They do not want to hear that I was laid of my job and they caused me to behind in two payments which I already made by my bank and I a confirmation # stating that the check already went out. I already paid June and July in the same week. I explained that I recently found a job in july 27th. They do not care at all.

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