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Karen of Aberdeen, WA October 30, 2009

I am one of thousands that had a Shell Mastercard and was sent a letter by Citi that my account was closed. I had my account for almost 10 years and never missed a payment.

Leslie of Wilton, CT October 28, 2009

This new rate increase is an embarrassment to Citibank. I have two mortgages totalling 600,000 and I have a 15 year credit card relationship CitiGroup. I plan to close out my relationship with Citigroup. This latest credit card manuever is a repugnant move. I'm unemployed and still paying well above my monthly amounts including interest. Citigroup should be sued for purposely devaluing the company. That is, not only will the bad customers leave, by the way they were going to leave anyway, but now the good customers will leave as well. Citigroup won't be able to pay back the TARP money as a result. This could have been avoided. I hope the government takes Citigroup apart piece by piece. Every Citi executive should pay back salary for such irresponsible behavior.

Dianne of North Myrtle Beach, SC October 28, 2009

I too have received the same letter from citicards increasing interest to 29.99%, this after they cut off my credit line several months ago "due to a credit report". Like everyone else posting here, I pay my bills on time and have been a citicard customer for over 20 years. This is just plain robbery. For what? So all the execs can get their big bonuses again this year! When is this going to end?

Kris of Central Islip, NY October 27, 2009

I just received notice that my APR is going up to 29.9 percent (from 13 percent starting in Jan) on December 15, though I was supposed to have an interest free promotion until Jan 15. If a car dealer did this, wouldn't it be bait and switch? Isn't this fraud? I have to take from my 401K to pay off my dental costs before Dec 15 or I'll be paying a wopping 580 dollars in interest.

Gerry of Chicago, IL October 27, 2009

I have also received a letter from Citicards stating my APR will jump to 29.99%. I checked the Truth in Lending Act and also the Credit Card Accountibility, Responsibility & Disclosure Act and I believe Citicards may be breaking the law.

William of Taylor, MI October 26, 2009

Around two months ago I received a letter from the named Credit Card Company,offering me 7.99% interest if I closed the account, if not it would go up to 14.99%. However, having read that if you close out the credit card it will hurt your credit score. I decide to keep the card since this was an older account. This past week I received another letter from Shell Mastercard, informing me that they were closing my account, at 14.99% interest. Keep in mind, I had never been late, missed a payment, always send more than was due, and was a good customer. Their reason; too many revolving charge accounts, and they refered me to Equifax. Since I already subscribe to Idenity Guard, it enables me to keep up with my credit scores any time I wish. My score was 762 with Equifax, and the numbers were about the same for the other credit report agenty. How can a company that you have never been late with, all your other bills are in order, and your credit scores are on in the upper 700.s just close out your account at an interest rate of 14.99%? Had they have told me in the letter two months ago that they were going to close my account. Then I would have taken the 7.99%, and let them have their card.

Do we have no protecting al all from this kind of action that is being done by banks? I welcome you to check my credit reports, and while I may be in debt, they are all payed on time. Two things, I shouldn't have to pay 14.99%, and surely you can see the under handed nature of this situation used by Shell Mastercard. Number 2, my credit scores are very important to me, and I should not suffer my score to go lower because of them. If they did this to me, then you can believe that there are more people being done the same way. When I called them, they refered me to the Equifax credit agencuy. In which I replied: "I just looked at my account and there is nothing wrong with it. Please help me, and all those who are being stabed in the back by the banks. What other action can I take?

Kevin of Rye Brook, NY October 25, 2009

I tranferred a balance from adifferent card to this card at 1.99%. Then I did not recieve my statement, which sent me into defalt at 29.99% or opt out. Then iin the process of this all happening I haven't received my next statement either. They have the right address but are they not sending out the bills so they get the higher rates ? I have to remember to go online to get this statement until I can transfer the balance. What a rip off on Citicards part!

Barry of North Syracuse, NY October 25, 2009

After being a long-time Citicard customer and never missing a payment we received a letter in the mail saying they were closing our account. When we called to find out why they stated it was due to a report from Experian. The only thing we could find with Experian was that we had opened a furniture charge account when our daughter went to college (it seems consumers should be rewarded for stimulating the economy by buying stuff rather than being penalized). For some reason this account was considered negative on our credit report (we have since paid it off).

So we called Citicard and they stated they were getting tons of complaints but that their unchangeable policy is that they are closing certain accounts they deemed to have too much risk. I pointed out to them that we had never missed a payment to which they agreed but that their risk department was who made the decision and it is not possible to speak with anyone who was involved in that decision.

So at this point we have a 'dead' account with a 14K balance that we will pay off because we are law-abiding citizens. Our unchangeable policy is that we don't do business with people that treat good customers this way. From the many complaints on this site I can see we're not alone in our feeling that Citicard is way out of line here.

Tony of Brandon, MS October 25, 2009

Since Congress pass the new credit card law, my interest jumped to 19.9% and now this week I get another letter that it will jump to 29.9% & there's nothing I can do since I have a balance. It's very frustrasting, I feel like I'm just trapped with this.

Nancy of Muskego, WI October 24, 2009

I believe CitiCards is doing something fraudulent that needs to be investigated. I've been a stellar customer for over 17 years, always paid on time, always paid more than the minimum amount due. A few months ago I received a phone call from them that my payment had not been made. I immediately went online to my bank account to see that the payment had not cleared, even though I mailed it on the same day as three other payments, all of which had cleared my account already.

As the CitiCard payment had not posted, I immediately paid them via my checking account to rectify what they were deeming a "late payment." I expressed my concern that this not affect my credit standing, the payment had been mailed early, I cannot control the postal service or what CitiBank does with it -- they assured me it would not. I don't think this payment got lost in the mail -- I think CitiCards destroyed it intentionally to create this "default" against my account.

Now I, too, received the rate increase to 29.99% from 14.99% -- doubing my rate, with only the option to opt out and close my account, which will also harm my FICO score. In sharing this dilemma with someone I work with, she stated that the exact same thing has happened to her husband's account. He too, had mailed the payment, but they called to say it was late. They've done the same thing to him, forcing the opt out. I truly believe CitiCards has fraudulently destroyed payment checks to give them ground to stand on with this corporate greed rate increase. What are the chances that in 17 years my mail payments always arrived without issue and were posted timely -- and now within the span of several weeks, I learn this has happened to not only me, but a close friend, too!

Please look into fraudulent activities at CitiCards! In tough economic times they're citing their need to do this to extend credit to others! What about the tough economic times their stellar current customers are facing? We've taken salary decreases and salary freezes! I've still paid them their money due each month, faithfully and on time -- now they turn around and inflict this shameful and harmful action upon us!

I am attempting to transfer my balance, as I do not want to pay CitiCards another penny of interest. However, as I'm now working for a salary at significantly less than I formerly made, as is my husband, our gross income had dropped nearly in half. I'm having difficulty getting another card to accept a balance transfer. The CitiCard account being closed will negatively impact my lifelong credit standing and good FICO score. I've worked long and hard for over 30 years, life should not have to come to this because of a greedy corporate entity that is going unchecked for unfair consumer practices.

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