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Mohammed of Dubai, CO February 21, 2009

Mohammed of Dubai CO (02/21/09)
I am holding Citibank Card. Iam reciving credit card statment to my personal mail id every month. But i am did not recive Dec statment 2008. I have called to customer service to the citibank compleint about my credit card statment for the month of December. But the customer care told me there was a technincal problem with there system and that is the resason they could not abt to send me to my mail. id the credit card statement for the december and they told me to make my payment immedeatly. then i make 1000 AED.

They promise that they will revese the charges still they didnt do reverse my charges as they promised me. The money which they have to reverse is not a small amount for me. THis is not good with the bank to give such type of service to normal human being. I called to the citibank for many time but i recived no answer from them.  I already complaint to central bank about this issue. I have all the perfect documents with me to show that iam correct from my side. I am making this issue big since there are problem facing by many coustmer with this bank. I would appricate if my complient is take into consdiration.

They have targeted us. This felt me so bad. And they charging us late payments and interset etc.

David of Schenectady, NY February 20, 2009

David of Schenectady NY (02/20/09)
Received my CitiCard statement a few days ago and noticed that the APR went from 11.99% to 24.99%. That is more than double! As many others I paid on time and noticeably more than the minimum payment to not only pay off interest, but also lower the principal. I was perfectly able to make those payments and would have paid the balance off in a couple of years. After that excessive interest hike I would no longer be able to pay off at the same rate as before or even make the minimum payment that doubled. I called and the only option offered was to have the account get closed at the card expiration date and pay off the balance at 6.42%. Since I have no choice whatsoever I took that offer. Asking for a reason I was told that all accounts that were close to the credit limit were handled like that.

Well, Citibank cut my credit line by more than half. Of course it is now close to the credit limit. I talked to one of the head account managers as well and he agreed that the hike was unethical and outrageous, especially since Citigroup cashed in on 320 Billion Dollars of bailout money. I also don't get the business sense here. People are not more likely to pay off their debt with interest rates doubling. The customers either go into bankruptcy, in which case Citi is not likely to get anything, or they close the account and for sure no longer do business with Citi. That is taking the idea of customer retention and flushing it down the toilet.

The account manager told me that he was happy to still have a job each day he enters the office. I feel for these people, because they are the next to get laid off while Mr. Pandit and Mr. Rhodes live it up in their multi-million dollar homes. I will send them the letters they deserve and will contact every single politician I can get a hold of to have them end this piracy. The endless greed of the bankers caused the economic meltdown and we, the people, not only have to pay for the billions in bailout money, but also get ripped off with our credit cards. In other countries this is considered criminal and those managers would go straight to jail.

I yet have to figure out what this does to my credit rating, which for my income group was very good. My consequence is to never ever engage in any business with Citigroup and do everything to let people know about the unethical and immoral if not even illegal practices of this company.

John of Jamestown, NY February 19, 2009

John of Jamestown NY (02/19/09)
45Billion bailout (citigroup) and I receive letter raising my interest rates for no reason. After they lied to Congress saying they were not going to indiscriminately do that. I pay more than minimum, on time every month. Capital One raises my rates in March, some to 29+%%...ridiculous!

Have medical bills for son fighting cancer. Dont need extra pressure/stress to make ends meet. They dont care. Say there's nothing they can do to lower my rates at this time because of our expenses are rising argument in these tough economic times.

Christina of Seymour, TN February 18, 2009

Christina of Seymour TN (02/18/09)
I have had a card with citi since 2006 with a 5.99 fixed apr. I just checked my account, and they hiked my rate to 14.99 with no justification. I called to complain about it and was told that a notice was sent in the mail regarding the modifications to the terms of my account with the option to opt out of it at the expiration of my card. I advised that I had received such a notice, but did not realize that it had any real bearing on hiking my interest rate that I signed up with.

The supervisor I spoke with stated at best they could offer a 8.24 variable APR given my history with them. He stated the justification for the rate hike was that their lenders have increase their rates which is being passed abroad. I found this insulting. They are just passing off a penalty to me without just cause. All I keep reading about is how the banks are increasing rate to consumers with bad debt, but that is not the case.

Since I do not carry a rolling debt with them, there is no real damage, other than insult to the principle of the fact they are going after a good customer who they know will pay their debt just so they can recoupe their losses for people who don't pay their debt.

Corey of Montclair, NJ February 18, 2009

Corey of Montclair NJ (02/18/09)
I have been a citibank credit card holder since 1994. Approximately 3 years ago, when my card balance was at 0, I received a balance transfer offer. The interest rate is/was 2.99%. I took advantage of this offer immediately and am still paying back the balance. I have not been late once and have consistently paid more than the minimum amount due. Since doing this balance transfer, I have not made a single purchase with the card. Last week, I viewed my account online and found that citibank raised the apr on purchases to 24.99% when it was 11.99%.

I contacted citibank via email for an explanation and they blamed the increase on the current economic climate. I sent another email to understand why this was done to my account when it had been in good standing for 15 years and citibank received billions of dollars in bailout money. The reply I received instructed me to contact customer service by phone. I have no intention of contacting them further and will be canceling the account within the week. Citibank is a disgusting organization with arbitrary policies designed to worsen, not improve, the economic apocalypse from which we are all suffering. Apparently citibank has no intention of taking responsibility for their role in this problem, will continue to pass out millions in bonuses to their failed leadership team, and keep their collective heads in the sand.

The consequence of this decision on the part of citibank will be another closed account leading to lower revenue and additional job cuts within their organization. Their policies lack vision and give no though to customer retention. Their behavior now will continue to negatively impact them and their perception by consumers. Once the economy turns around, citibank will continue to lose customers due to the way they are treating them now.

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