Complain about a product or service

Expresstaxrefund.com

Sam of Pembroke, VA July 16, 2009

I contacted these people to file my federal and state tax forms. I didn't mind them charging 29.95, but they added charges.My bill was 104 to file my 1040EZ form. When I checked my bank account, I found out that they charged an additional 40 that they didn't tell me about. They never even filed my state tax form. I filed a complaint with the BBB in New York but was told that this company returned a reply.Now,I've lost 350 with this company.

raymond of vineland, NJ June 17, 2009

I have attempted several times to contact this company. My taxes were filed on line and my account was charged for the service. I have the date of the charge and the information from the bank. I contacted the IRS and they assured me that they have nothing filed for me in 2008.

I have been very patient and somewhat frustrated by the unprofessionalism of this company as I am reading through the complaints sent in by others. The irony of this is that I filed with them before and had no problem.

Sunita of El Prado, NM May 18, 2009

Terrible service all the way around. First of all, they told me they would email my completed tax forms for me to sign within 24 hours and it took three weeks. When I got them, they were incomplete, and had to have them redone which took another week. The IRS says their service is free and they charged me 80.00! Once I submitted the forms, I got a letter from the State Tax Board saying the tax return was completed wrong, and was missing an important form. According to the state, I will owe 100 more if this is not resolved.

When contaxting expresstaxrefunddotcom, it took me almost 2 hours to get through to someone. After explaining the problem to "Chuck", he responded very rudely, saying that it was done right and it wasnt their fault if it was missing a page. According to the state, even with the missing page, expresstax should have claimed me as a first year resident, not partial resident.

Chuck insists the state read it wrong and that THEY did the return right. He was extremely rude, refused to let me talk to his manager, and told me it would take atleast 2 weeks to re send me the completed tax forms.

Kinsee of Bayfield, CO May 14, 2009

I somehow got to this site via the IRS "free" e-file services. Complaint No. 1: This service is NOT free; in fact, it's one of the most expensive e-file services out there. Expect to pay at least 64 dollars. Complaint No. 2: They tell you they will file your state and federal taxes at the same time. This is NOT true. They file your federal and halfway fill out your state, but then (somewhere in the find print) they tell you to print it out and send it in. THAT IS NOT ELECTRONIC FILING. Complaint No. 3: The costumer service agents have attitudes you will not believe. Right off the bat, they're argumentative and rude. Go ahead and try calling but you'll mostly likely be hung up on or put on hold.

Woisoon of Cambridge, MA May 8, 2009

As an individual incometax filer whose adjusted gross income was below 56000 for the year 2008, I thought that I could take advantage of the free efile as IRS advised through the written booklet. Therefore,I went to the web site, IRS.gov/efile, and then was led to an incometax file web site. As a tax filer who has used the convenience of efile since 2003 by using the service provider either TurboTax or TaxCut, I filled out the blanks to file the income tax return and submitted as I used to do that.

Through the whole process, no single authorization for the servcie fee deduction from the federal income tax refund was requested and no single disclose to charge any fee related to the service was disclosed even though the other service providers have done. The service provider did not provide the tax filer with any other option to transfer or to receive the refund, either. But no attention to the fee subject was paid by the filer because it supposed to be free based on the AGI bracket provided by IRS.

But when the discrepancy between the refund and actual deposited amount was found, it was realized that the service fee 140.90 was automatically deducted from the federal refund. For the fees:Form 1040 29.95; Schedule A 10.00; State Return: 20.00; Refund Transfer 35; Bank Fee for the Refund Transfer 26.95

To whom/where the refund is being transferred? To the tax service provider by IRS, and then to the bank by the Service provider? Most banks provide their customers with the domestic fund transfer services at free. If it is too expensive for IRS to provide tax payers with the direct deposit service, let the tax payers have an option to pay for 61.95 fee for the convenienc of the direct deposit or to wait for the refund by mail with no fee by clearly disclosing the fee and options.

Is IRS misleading lower income tax filers to efile for the business?

Lorena of Bakersfield, CA April 27, 2009

I recently filed my tax return with express tax. I was not told about the fees. Only was charged 158.00. When asked why so much? I was told because i had 3 w-2's. When i saw my receipt it said that the original fee to file was 183.00 but i got a discount because i was refered by a friend. And i was promised that my return would be here in 2 weeks!

It has not arrived. I filed on 4-10-09. Everyone else that has filed their taxes only paid 67.00 and that's with a rapid refund! I will never ever go to anyone else but H&R Block. I was not able to pay some bills due to such an expensive bill to file my taxes.

Patrick of Anchorage, AK April 23, 2009

I am unemployed, so I noticed you could get your Federal Taxes done free with express tax refund. express tax refund told me that by a certain date it would be deposited in my bank, well guess what, it was not there. I called them, and they told me that the IRS put a hold on my return, but they didn't know why. I talked to the IRS, and they said, it was express tax refund that didn't file for tax credit earned from 2007. Therefore, I would not recieve my refund on time, and that the total was wrong. I finally got my return two week's later, whew! I needed a loan, so I went to my bank, and they told me I needed a copy of my tax return from 2007. express tax return, being the company that filed my taxes in 2007, had all the information I needed. I requested the information from express tax refund, 4 week's ago.

After 1 week, I had contacted them, the lady I spoke to was really upset. She told me to go to a website just for my 2007 tax return. So, with her help, I tried everything she told me to do to get in the site, but nothing worked. She told me she would send them in the mail, after a week went by, I had called back, because there was no sign of my return. Some how they had an old address of mine from 3 year's ago. That is where express tax refund sent my 2007 tax return. The lady was very upset with all that was going wrong with my return, so she sent it to the old adress on purpose. I asked them to send it to the right address, and they assured that they would do it that day. I waited another week nothing showed up in my mailbox. I called again, and they assured that it would be there in another week, tomorrow will be another week, and then I can apply for the loan.

Ater all that, I was then told that, I had to pay for Federal taxes filed for 2008, when I was told it was free. I live In Alaska where there are no State Taxes, so why am I being charged any fee's? I talked with a representative of express tax refund, and demanded my money back. She became very angry, raised her voice, and told me that I would never get anything back. I shall proceed with a complaint about the tatic's used to obtain money from the public to the Better Business Bereau.

Beth of Des Moines, IA May 1, 2009

I filed my state and federal taxes together on Feb 19, a service for which i paid 44.00 upfront (the state return was 24 with a 20 e-file fee). i was advised on the website after filing that i would be emailed an update in 10-14 days, which was never received. i did my own research and discovered a problem, which was resolved between myself and the IRS. my state taxes were supposed to have been filed once the amount of federal taxes had been determined, which i trusted had been done. Tonight, 04/30/09, i discovered my state taxes had not been filed AT ALL.

Catherine of Houston, TX April 24, 2009

Called to check on status of my tax return...again. This is the 3rd or 4th time that I have had to re-submit the SAME info. I re-checked info needed with IRS. so this time I did NOT want to efile, instead have them give me a paper copy but the female re-submitted electronically anyway and said to check back in 2-4 days. I just want a paper copy.

When I voiced my frustration, she told me to stop talking then put me in "time out" or on hold, came back on the line, asked me if I was ready to listent to her tell me the same information again and when I tried to get a paper copy she put me on hold again. Called back 3 times, each time the same thing! Asked for manager, she put me on indefinite hold. Still do not have my 2008 tax return filed.

Matt of Cliffside Park, NJ April 20, 2009

This site is mixed in with the free federal tax filing services. They never say they are charging 29.95 for the service which is free everywhere else. They never give you the option of saying no to the charge. The make it seem like you are paying your tax. This service is a rip-off & should be fined.

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