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Debra of Kokomo, IN April 18, 2009
Filed Federal Taxes online with Express Tax Refund on 4/14/09, there was no avialable way to print the documents plus no mention of the fees incurred to file. After calling many times to find out a way to get a copy of the documents, I was told that the cost of filing was 104.95 plus I could not get a copy of my documents until they get their money (which would be taken out of the refund. The online information after checking this morning (4/18/09) said I could get a copy of my tax return on May 1, 2009. This is ridiculous.
This has caused a great deal of stress because the forms were not filed on-time as they claimed and since there was not upfront charges mentioned, the cost of 104.95 is ridculous and inappropriate. Also within these charges was a charged for a state return that they did not file, I did these seperate. These were taxes filed for my 83 year old Mother that is living on a fixed income and to be charge so much money for a simple tax form is a travisty.
Eric of Apo, OTHER April 11, 2009
I was referred to this agency by the IRS of all things. The 29.95 service fee is not inclusive. The pricing on the web sight clearly indicates that there is also a filing fee of 20, a refund transfer fee (and what is this?) of 35.00, and then a bank transfer fee (again, what the hell is this?) of 30.95. That bring the total cost up to 115.90. Why anyone would use would four times as much to have a back water company do what turbo tax does is beyond me. Why the IRS advertised this service on their site as an 'honest' service is either inept or corrupt. After using this service and having the charges delivered to me after the fact, the company never once answered its phones. It never sent a copy of the tax documents, and never bothered to respond to a complaint from teh better business bureau. But there are people here claiming this service only charged them 4.95? They may want to double check the numbers.
Despite paying four times the going rate for the srevice and the complete inability of the company to respond to phone calls means we are without last years adjusted gross income for filing this year. Wouldn't it have been nice to recieve an actual document from the company doing the taxes at four times the going rate to avoid this issue? For the record this is quite literally the only tax company that has failed to provide copies of tax returns to its own clients ... despite charging 4 times the going rate.
Lawanda of Richimond Hill, NY March 28, 2009
I have been using Express Tax Refund for the past three years and I do not understand what these people are talking about. I get a 25 discount. I see my fees before I submit. The website is very user friendly. At first I did not know what I was doing as I was not very computer literate so I called their customer service on a sunday no less and they were opened surprise. Their customer service reps were very helpful they walked me through the process and now i am an expert. This year the big thing was that I needed to put my AGI i am not a tax expert so i called customer service and they helped me. So people read and follow instructions maybe you will have a pleasant experience as i did.
Joseph of Georgetown, VA March 28, 2009
This website is very convenient and it took me only about 15 minutes to complete the application. The fees are low, especially since I received 25 dollars off for filing last year. The customer service representatives are also very helpful and informative. I don't understand why people leave such negative reviews. I personally have not had a single problem filing with ExpressTaxRefund for the past two years.
Cheryl of North Las Vegas, NV March 24, 2009
I went on the IRS FREE FILE which connected me to Express Tax Refund. I knew I would owe IRS so when it came to billing info I thought it was to pay IRS. When I checked my bank account the next day it showed that Express Tax charged me 49.95 and when they called me the same day because my return was rejected by IRS because my AGI was not included. I told them that the question was not on their form or I would have included that info. I also asked them why they charged me. I still don't know if my return was okey.
Sharon of Warsaw, VA March 23, 2009
I efiled with this on line tax company. They advertised they were free for my federal, free e-filing and didn't even list how much any cost would be for any of their services. They also said they would email me of the statis and never did. Fast should never be used to discribe this company. And the finial charges were way higher than filing in person at any Taz company. I feel they deceived me.
I had to call them three times to find out what was happening to the filing, the state taxes would not print out, and they cahrged me one sixth of my refund from the internal revenus service.
Michele of Baltimore, MD March 22, 2009
This website is very easy to use. My husband and I have filed our taxes here for four years and have never had an issue. I recommended it to my family and friends as well. I think the complaints below are outrageous. I think people should pay more attention and read!!!! THE FAQS AND BILLING AND PRICING POLICY IS ON THE HOME PAGE! DUH!
Paul of Hollywood, FL March 9, 2009
I've been using expresstaxrefund.com for the last 7 years...never had a problem....every year I get a coupon from them for 25... I make over 6 figures ....the fee for my return is 4.95 .......few members of my family use them as well and are very happy......
Roberta of West Bloomfield, MI March 4, 2009
Thought I would do my taxes myself, logged onto taxact and Express Tax Refund came up, this is new territory for me but again I thought it was the same one used last year.I was assured it would be real easy to do just follow the instructions. It all went smoothly till the end. I tried to print a copy of my return there was nothing there. I called the customer help line and was told I would get one after they received my payment of 144.95 (which will be deducted from my refund). I should receive my money by 3/13/09.
I asked for them to reject my return because I did not like how they handle their business but they said it could not be done.(1) I thought it was rapid refund NOT SO (2)VERY misleading, why would I want to pay all that money when you can do it FREE. (3) AND NOT TO BE ABLE TO PRINT OUT A COPY IMMEDIATELY IS SO WRONG (4) Now I am afraid I will not get my money because they were not up front with ALL the rules and regulations (5) I still have to wait for THEM to send my papers for the state so I can file them.
I am AFRAID the company has all my information and I won't get my money.
Regina of Orange, VA March 2, 2009
Express Tax Refund is a Misleading Company. It is neither Express nor Free! I got on the internet to find a website to do my Federal and State tax refund. While looking at the IRS.gov site I saw an advertisement for Free Federal filing of taxes. All my friends told me e:filing was the way to go. So I get on the web site and everything looks official. I put in all of my personal information from W-2' of both my spouse and myself, which is a scary thing to do...now someone has all of my personal info including SSN, Driver's license, D.O.B.
Aagain, looks official, so I do it. After spending all the time to plug in the information, then you are informed that there will be a 130.00 charge taken out of your return. After spedning that much time with the web-site, I agree. They make promises to send e:mails on the status of your account. One week later I am still trying to find out if my taxes have been filed...I can not...my credit card has been charge 90.00 so far and I have a phone mess from God knows who on my phone saying my tax application has been rejected by IRS. And that I will have to file paper returns. To get my paper returns from them will be another 90.00. This is insanity.
This company is WRONG and should be put out of service on the internet. Express Tax Refund is nothing more than con artists praying on people who can not afford to have half of their refunds taken away. Advertising for free tax preparation should be illegal. The site makes you go through the entire process before letting you know there will be a charge. By that time you are so frustrated that you continue and then the charges keep on coming. One last thing. They advertise and charge 20.00 extra for State Taxes and yet mine were never filed. Well for that matter neither was my Federal.
I would not have been trying to find something free if I could affored to pay this amount to get my taxes done. And I still don't have the taxes done, now I have to go back to the beginning.
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