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Warren of Escondido, CA March 1, 2009
its says free. there was a lot of hidden charges. i got 270.00 they took 130.00 out. something should be done here. im on uneployment. that hurt
Bill of Royalton, IL February 27, 2009
I went to irs.gov site to file income taxes. Last year I used Turbo tax with no problem. On the web page is also a listing for Express taxrefund.com, It said that filing was free just like Turbotax but they would also file your state form for free. So I used this site. When I finished I could not print the returns for 6 days, which I thought was strange, but it was free so I went along. When I checked back in a week later I was shown my federal refund would be 252. andshown an invoice for 104.95 which would be deducted from that amount. That was the first time I was ever informed that this was not free.
When the direct deposit was made it was short 36.95. I called them they said that was an extra fee from the bank in California that did the direct deposit. I now have been charged 141.90 out of a 252.00 refund. And when I downloaded the forms I have to mail in the copy of my state tax becauce they never filed it, just printed a copy. Their site is still up and advertising free taxes prepared. Is'ntthis illegal?
The damage was this ripoff company ended up with more of my tax refund than I did while saying it was free. Marty of Milwaukee, WI February 16, 2009
Misleading Company!!! Free my a**! 70.00 later and I find out my state refund wasn't e-filed and now I have to wait 3 months for the . Jobless and broke! Thanks Express Tax Refund!!
Michael of Bristol, TN February 14, 2009
I was directed to the ExpressTaxRefund.com website from a free tax website. Initially there was no mention of fees; upon checking my email account for the confirmation email that the refund was accepted and processed I was informed in the corrospondence that I was billed 95.00 that they are taking out of my refund which I did not authorize. Upon contacting the company I was informed that it has already been processed and nothing could be done about it now. Noting that my refund was only 470 their fee was one third of my refund. I feel this is at least robbery by ommission since I was not informed at the time of submittal and at most fraud.
As I am currently unemployeed and am a nearly full time volunteer at a local mission and am currently homeless my refund was desperately needed. I am delayed and maybe even derailed from the assistance that would have been available to me to re-establish myself productiveloy back into society. It is fraudlant companies that keep robbing americans and they are held blameless while we struggle to help others.
Sabrina of Springfield, IL February 13, 2009
I did my taxes on Confirmed on Jaunary 26th, and it said i would have my taxes by February 6th, and i checked the IRS and they said i would Get it the 13th. Well i checked my bank account and still nothing, and i called the IRS, and they said it was posted at Midnight, well we went to the bank and they checked everything and it still had nothing confirmed.
I looked at Express Tax Refund and they said it was mailed out, but i said DIRECT DEPOSIT, what is so hard about this, i used them Last year and had no problems. But as of today i am officially done with this site, i will go back to doing it through TaxPro, im done forever with this site, NO ONE should use them. I couldnt even get someone to talk to that spoke english!
late tax money that now i have to wait for a couple weeks!
Beverly of Levittown, PA February 11, 2009
Filed taxes, received email was to receive refund 1/30/09....called on 2/2/09 because never received, stated it was mailed because bank rejected it, to date and today is 2/11/09 no check and when i call express tax refund everyday they still claim it was direct deposited and then claim it was mailed. This is ridiculous, the IRS should not deal with them, they are complete morons and have no clue what is going on.
Elizabeth of Taylorville, IL February 11, 2009
I efiled my taxes. Supposed to get 445 and when it was deposited there was only 269. When I called them they stated it was their mistake and they would send me a check fr 140. That was 3 weeks ago and still nothing.
I depended on that money to pay bills. I am a 50 year old waitress trying to make it by myself and to have depended on that money and then to be told it will be mailed to me when I went with direct deposit is bull. This company is rotten, lots of hidden fees and then you dont even get your money when you are supposed to.Stay away from Express Tax.
Kevin of Westerville, OH February 6, 2009
They have on their website a date that says if you file your taxes today you can receive your refund by a certain date. I filed my taxes on January 26, 2009 and the website that day said that I could expect to received my tax refund via direct deposit by February 6, 2009. Well today is February 6, 2009 and I didn't get my money. They insist that they have no control over when I receive my refund because the IRS releases the funds. I went out to the IRS site and it says I should receive my funds by February 17, 2009 providing I not owe anything or have any issues.
I argued with the company by saying how can you promise someone they will their tax refund within a week when everyone knows that the IRS doesn't process anyone's taxes no earlier than 10 to 14 days. The site was misleading and on top of everything else I was not able to print my tax statement. The rep told that was because the IRS hadn't released the funds yet. I said no where on your site does it say that. What it does say is that I will be able to print a copy of my return on February 6, 2009. I would have never agreed to pay that company 125.00 to process my taxes when there are a boat load of FREE online tax services and they do depend on the IRS to release the funds via direct deposit.
I have twin 3 yr olds, one being a special needs child. I was depending on that money to get my child's medication and he is due to have an MRI done next week. Which I am going to have to cancel. On top of that, I will be homeless, because I was depending on that money to move with. I want my 125.00 back from that company. They didn't keep their end of the bargain. Plus if there was going to a different date then what they promised me on the website, then why didn't I get an e-mail or some type of update? I told the company they have lousy customer services and I would be reporting them to OH's Atty General Office, the Better Business Bureau, or whoever will listen.
Melissa of Macon, GA February 5, 2009
This company is no good. They lie about what it's going to cost,saying it'd be 2995 and ended up costing nearly 200.00. I could have done it myself for free, and it would have been faster. They are very unprofessional,they don't even e-mail you letting you know anything, you have to go inquire and then your told about a refund transfer, which will be there on Feb 6, which im really worried about, i've never heard of a refund transfer and i'm paying 3995 for one and then woh knows what.
MY advice to everyone, DO NOT USE EXPRESS TAX! They are the worst i;ve ever seen. SOMETHINGS GOT TO BE DONE ABOUT THEM> They are stealing peoples money
Michelle of Aurora, CO January 30, 2009
Filed taxes and was told I would receive my refund by the 30th and be able to print my taxes.Didn't get my refund nor am I ableto print out my taxes. I called to find out the reason and was connected with someone who did not seem to know too much about anything. I explained my situation and she took my name and social security # and then stated that the IRS was experiencing delays that it would be another two weeks. So here I was charged for not only electronic filing (which should be free according to the IRS) but also a Refund Transfer fee which I don't know what exactly for since the IRS is claiming to be able to get my check to me faster what I was told on the phone today. That in total is 55.00 for nothing. They are not putting any money into their Customer Service Dept. How easy is it to say that it is the IRS is experiencing delays. It should be interesting when I will get my refund.
I am a single mother of 2 getting ready to move to a new place not sure when this is going to be able to happen since I couldn't get any information from their customer service and their website does not provide updates.
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