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Financing Alternatives

Virginia consumer protection officials have received "several hundred complaints" about them and the Better Business Bureau has even more, state officials told us. And what do the company's customers say?

Peter of Brooklyn NY (01/01/08)
I placed a Layaway Plan on 8/16/2006 and paid a total of 1,871.48; and I finished my last payment in September, but never received the computer. I have made several attempts to call, and no one answers, or the phone rings busy all the time.

I am now in the hole for nearly 1,900.00 and no computer.

Sylvia of Chicago, IL December 31, 2007

Sylvia of Chicago IL (12/31/07)
I purchased a PC back in April of 2004 for a little over 1800.00. They took payments out of my account, but I never received an invoice for any of my payments. After a year passed, I contacted the company and told them how much I had paid and asked when would I receive my merchandise. They stated I missed a payment, and I would have to start over. By this time I was infuriated.

Another year passed, and I called them and said: You either refund my money or give me something for the amount of money I had already paid. I paid a total of 1351.25. They informed me they would replace the order with a flat screen TV package, and I would only owe 25.00. I took that agreement; and it is now 12/2007, 3 years after my first payment, and I have not received any merchandise. I need an attorney, and I need one now because I am not going out without all my money--besides the time I've spent.

I have not recieved any re-payment or merchandise. It has been 3 yrs and it was supposed to be a 12month program. I need to be compensated for my money, time and frustration.

Stephanie of Howell, MI December 25, 2007

Stephanie of Howell MI (12/25/07)
I am trying to find out the outcome of this case. I haven't received any information. If at all possible, can you please e-mail me and let me know whether or not I will receive my money back?

I am stressed about this whole situation and would like to know whether or not I will receive my 1871.48 back any time soon.

Aishah of Hayward, CA December 24, 2007

Aishah of Hayward CA (12/24/07)
I purchased a 2500 Computer on agreement of financing of automatic payments of 155 to be withdrawn from my checking account on the sixth of each month beginning on 11/2006. The payments have continuously been withdrawn on time, and the balance is paid in full. I have yet to receive my small business equipment which consists of the monitor, keyboard, mouse, and Laser printer (all Dell products). I was lucky enough to get a CS - rep back in Sept. of 2007 who told me that I would need to pay for the equipment in full before receiving the equipment. That was not the original agreement. I was to pay 400 in order to receive my equipment, and the remaining balance would be financed as stated above. I requested a refund of the amount I had paid which at that time was 975. I was told that if I did not choose to purchase the order I would not qualify for a refund. I accepted the order to continue, and money continued to be withdrawn from my bank account. As of 12/24/2007 I have not received the equipment, and my balance is paid in full.

Their phone is now disconnected. I have not received another invoice so I know the account is paid in full. It has been over a year, and they stole 2500 from my checking account. I would like my equipment plus compensation--or a refund in full.

Patunga of Jersey City, NJ December 22, 2007

Patunga of Jersey City NJ (12/22/07)
I was financing a computer through this company, and I never received it. Every time I tried to call about the computer, I never got any answer at the phone number that is on my billing statement.

I am out of over a thousand dollars.

Florence of Cleveland, OH December 20, 2007

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