Complain about a product or service

Financing Alternatives

Virginia consumer protection officials have received "several hundred complaints" about them and the Better Business Bureau has even more, state officials told us. And what do the company's customers say?

Florence of Cleveland OH (12/20/07)
I started paying for a computer and printer from the above company in February of 2007. I made 15 payments and till this day I have never gotten my computer or printer. It is a pity that this company can rip people off like this and get away with it. All I need is my money back please, this computer was meant for my children in Africa.

I labored and denied myself of things I could have used my money for. With the money I paid down, I could have got my kids their computer.

David&tammy of Center, TX December 18, 2007

David & Tammy of Center TX (12/18/07)
My husband and I ordered a computer from Financing Alternatives back in Sept. 2006 and we paid 1871.48 and the last payment was August 7, 2007. We paid 35.99 weekly bank draft from our checking account and they was suppose to send our computer in June of 2007, but we never received it. We called them but just kept getting a busy signal. We tried to contact them by computer but never could get a reply. Eventually their Web sight went under construction, so I called the Better Business Bureau to file a complaint. All I want back is our hard earned money. We don't have money to just give away.

We have been in emotional turmoil over this huge amount of money they have just taken away from us and we disappointed our children because they truly were looking forward to getting that computer and so were we. Not to mention the money we could have used for other things.

Lenier of Edgard, LA December 13, 2007

Lenier of Edgard LA (12/13/07)
When I first applied for a pc with Financing Alternative they told me that my payment would be automatically drafted from my account bi-weekly, so I deposited 71.98 every time I was paid. They also told me that if I make the first 6 payments with no problems that they would start sending my merchandise. When I made 6 payments on my merchandise they told me that I would have to wait two months before my pc could reach my home because of delivery.

I never received anything so I stopped making the payment. I have tried several times to contact them, and the number that was assigned to them always says that the number is no longer in service or the long distance network is busy. I have even tried reaching them from several different cell phones but got no answer. I wanted to know what was going on with the pc. I first started dealing with them in the beginning of April in 2006, and now it is December of 2007.  Please help.

Romaine of Baltimore, MD December 13, 2007

Romaine of Baltimore MD (12/13/07)
I paid 2126 for a computer from Financing Alternatives and never received it, nor notification on it or why I haven't received it.

Daniel of Enfield, CT December 10, 2007

Daniel of Enfield CT (12/10/07)
My wife thought she would surprise me with a new computer for Christmas 2003. We couldn't afford to go out and buy it in one lump sum so she purchased it through layaway with Financing Alternatives without me knowing until I noticed the withdrawals out of the checking account. After she told me about it I decided it was too expensive, and we canceled it after only two payments. Luckily I did. We tried for months to get our money back that we had paid, and they refused to give it back to us. They said that we have a credit with them, and that we have to purchase something from them.

After reading the stories of all the people who paid thousands into them, what can I expect to get back from them? They are the reason why I will not order things online. It's not fair that these people are getting away with taking and keeping other people's money and not giving them something for it. Free trade suffers due to their trickery.

Valerie of Saugus, CA December 10, 2007

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