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Virginia consumer protection officials have received "several hundred complaints" about them and the Better Business Bureau has even more, state officials told us. And what do the company's customers say?

Aisa of Aliquippa PA (09/17/08)
i signed up to reseived a brand new dell computer though this company, by them taking money out fo my bank account. it was said that i could call @ anytime to let them know if i could'nt make payment or if i wanted to make extra payments. when useing the number that was given to me it was out of service.

it cause me to have out standing debt with my bills that could have been payed off. i couldnt start my on-line classes @ college and it left me broke! i just want action to be taking against the party that is resposible for this crime.

Veronica of Houston, TX September 8, 2008

Veronica of Houston TX (09/08/08)
i was making payments on this computer for a year and i pay it out and i never got my computer. i pay thousand in something dollars and did not get anything. they been sending me voice mail stating how much more i had to pay till i paid it out. they never sent the rest of my payment paper staing the rest of my payment. i call them several time they tell me it was adelay on several merchandise

so when i all again the computer comes on this be on and on they would not answer the phone. so from that time on ive been trying to see who i can report this to to see if this is real or what so i can see about getting my money back. please help me. its been two years and i havent heard anything yet.

Debbie of Partlow, VA September 7, 2008

Debbie of Partlow VA (09/07/08)
They had an add on t.v.that they financed computers so I called the number that they showed.they took the information over the phone.they told me that after 6 weekley payments that my computer would be shipped to my address.they were taking the weekley payments out of my bank account.after six weeks I called them to find out if the computer had been shipped.The person that I spoke with told me that the last person I spoke with told me wrong that they take out 12 payments before its financed.they then stated they would send me an agreement to sign and they did I

signed the agreement and mailed it back to them like they asked.After 12 weeks were up I called them back and they stated that my computer was in the prosess of being built and that it would be shipped in about 2 weeks.Again they stated this time when I called them back they stated it had been shipped.

After 2 more weeks It still had not arrived so I called them back this time Ididnt get an answer.During all this time they were taking money out of my bank account.I went to my bank and told them what was going on so my account was fixed so they couldnt get any more of my money out of my account.although for the 2 weeks prier to me going to my bank they hadnt taken any money out of my account they got over 1,000.00 out of me and I havnt been able to get back in touch with them.The phone numbers I had for them were no longer working and I do not know how to contact them.

Eustace of Reading, PA September 4, 2008

Eustace of Reading PA (09/04/08)
I purchased a computer from this company. Paid just under 1300, back in 2006. I've called many times and always got the run around. I recently tried to call again and the number is no longer listed. I've been told I would receive a refund over and over again. Is their anyway to get my money back?

We didn't have any severe damages, just money we didn't have to lose.

Jennifer of Raleigh, NC September 3, 2008

Jennifer of Raleigh NC (09/03/08)
I saw the ad on T.V. in 2006 so I called and placed an order. FAI started taking the payments out of my payroll check. After paying them in full I have'nt received any part of a computer. And when I called FAI they say a delay is the reason why I have not received anything.

As a result of me not receiving the computer I had to put my classes on hold at Wake Tech College. I am out 2,200 which I am very disgusted about.

Hector of Upland, CA September 3, 2008

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