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Gina of Monroeville, OH September 24, 2009
I have been working in automotive industry for 22 years. In 06/08 I luckily found a job in the electronics industry due to the fact I was sure the company I was working for was closing which in fact they closed 03/09. With taking this oppourtinity I took a substantial loss in pay. I started struggling with my mortgage payment approximately 6 months later. Contacted Flagstar to only be transferred from person to person and to find out there was nothing they could do. With this I was not late on a payment "yet". In 04/06 I contacted again due to the fact I was hearing rumors my job was being relocated to Mexico. At this time someone actually spoke to me and said I qualified for Obamas new modification program. "Great" he said he really didn
't know a whole lot about it but asked me to do some leg work and call back in a week. I did the leg work called him back and he said I am sorry we can't do anything for you. OK WHY his answer was I am not sure. Are you kidding me I have been working in a customer service based environment for several years. His answer was "Goodluck".
On 08/11 I received the devastating news my job was going to Mexico. With this info I contacted Flagstar 08/12 stated I am current with August but September will be another story. I recently contacted Flagstar 09/15 to tell them I cannot make Sept full payment that I was trying to make partial payment over phone and they will not except partial payment. I am pretty sure something is better than nothing. I then asked about all the all the correspondents that I heard zero about. My answer was they only had ONE documentation of problems with my financial status 08/12 and it would take 90 days for an answer and if I could make my payment by 09/30 my credit would not be affected. Well, well, well, I received a letter on 09/16 that my mortgage had been sold to Nationstar as of 09/30. What happened to my documentation? In my current research on Nationstar this company is 10X worse than Flagstar. I do not want to loose my home. I just need a little help. I unfortunelty live in the highest unemployment rate in the state. What's next? Alice of Puyallup, WA September 12, 2009
I am a 69 year old widow. I worked for 35 years as a legal secretary/paralegal. Since 2003, I have had lung cancer, breast cancer (x3) and bladder cancer. I have just been diagnosed with cancer again - a metastasis from either lung or breast cancer. Until August 2009, all my house payments were made on time. However, I have now exhausted my retirement funds and most of my savings. I have enough savings to bury me. I have tried to work with Flagstar Bank since October 2008. They continually request that I send them tax returns, proof of income, etc. I have done so two times. They are asking for that information again. I refuse to send it again. They tell me they don't have a program to fit me into, but that, yes, they've received all my documentation. Their computer calls me when they are not open or available asking me to call back immediately. Of course, when I do, sometimes within 5 minutes of their call, the office is closed.
I spent a month in the hospital with a blocked bowel, just from the stress. I have a new diagnosis of cancer and I believe that the stress of dealing with Flagstar is causing my immune system to be unable to fight the cancer. I've lost weight, my hair is coming out, I'm afraid of losing my home which adds to the stress I'm under. I want to live and I will not continue paying half my income to Flagstar when I have these kinds of medical situations and am eligible for modification. My mortgage is interest only which prevents me from realizing any lowering of principle. It is very very expensive to be sick in America. Corrine of San diego, CA August 28, 2009
In July I found out Flagstar made two property tax payments of over 1500 a piece (total 3,155.78) towards someone else's property out of our escrow account. I found this out when we received our escrow analysis and was informed that our escrow account was deficient and our monthly mortgage payments. When I called the woman on the phone admitted they made the payments, that it was their fault and they scanned in the other owner's propert tax information with our information. I have his apn number and saw on his account when the payments where made from our escrow account. Over a month later, they still have not resolved this issue and are expecting me to make the overstated monthly payment for September. This is ridiculous- not only due they owe me a refund on the surplus that should have been in our escrow account, but they are trying to get over 350 a month extra on their questionable mistake. Now I also have to worry about filing amended tax returns for federal and state because of the overstated property taxes paid on my 2008 1099. Henry of San Jose, CA July 28, 2009
Flagstar is requiring that I have an home insurance policy that is 20% of my home appraisal value. I have on numerous occassions provided them with evidence that my HOA has an inside/out policy which more than covers for their insurance needs.yet they still require me to purchase additional insurance. Most banks have accepted the HOA insurance policy as sufficient but not Flagstar. And they never provide any perspective of why the HOA inside out policy is insufficient. The ask for inside coverage and HOA states that they cover yet they still make me purchase additional insurance. I know I shouldn't have refinanced with Flagstar. Poor customer service, poor response time and just plain poor overall reputation. I will never do business with Flagstar again. Jennifer of South Milwaukee, WI June 24, 2009
We were contacted by our mortgage company, Flagstar about refinancing after we had made a few late payments. We started the refi process about 6 weeks ago. We were constantly told we were going to get 5.5% which is a much lower rate than we currently have. We were also told we would be able to skip 2 months payments.
As time went by we were told the processing department was backed up. We are now getting ready to close in 2 days only to be told that rates have gone up and if we didn't like it we could wait for lower rates. The problem is that we were also told repeatedly that we did not need June's mortgage payment so we spent it. Now we feel trapped because we don't have the cash to postpone the refi. I am still waiting to see the final papers but I would not be at all surprised if there are a whole bunch of last minute fees and closing costs. Janet of Southbridge, MA June 2, 2009
My Mother and Step-father are disabled and senior citizens. I'm just finding out now that my parents are not making it and could possibly lose thier home. They took out a second morgage because they were told that was the only way for them to make it. (financial) come to find out...It was not the case..Please help. Thank you for your help in this matter.
Maria of St Albans, NY March 17, 2009
Maria of St Albans NY (03/17/09)
did cosing with this company on our new home. we made first playment on our home for march of 2009 to them on 02/26/2009 and they sold our moe=rtgage to flagstar bank. as of 02/28/2009 they cashed the check never fowarded the money to flagstar that they recieved for the morgtage. now we get a bill from flagstar for the march bill and we call the realtor, the lawyer, who didi the closing the guys who were involved with the closing and the company itself and no one is giving us a response. the bankers apparently went out of business and we cant get any answers as to where our money went or how the situation is going to be rectafied
flagstar says that they will not accept the proof from us that we made the payment to knightbridge as we were told to do because they want to know what happened to the money if it was ever transfered to there account but we cant get anyone to answer that question for us Karla of Moreno Valley, CA February 12, 2009
Karla of Moreno Valley CA (02/12/09)
they mistakenly paid someone elses property taxes out of my own impound account that I have with them. THey are charging me for that plus whatever they need to keep paying for that property which does not belong to me nor is associated with this mortgage account. As a result my mortgage payment increased by 300 a month. The company ackowledges that they made a mistake and they need time to fix it and correct the amount on my mortgage. Therefore I requested a stay in the increase of my mortgage but so far they have not taken any action. The payment is due Feb 16 and I have spokent to the company many times regarding this issue and they haven't been able to grant me the stay. I have never been late on my payments and have excellent credit. I told them that I cannot afford the increase because it is too much. But they don't care and have told me that they will not take partial payments since i offered to pay the regular amount i pay until they fix it.
I cannot afford an extra 300 especially when it is not my mistake. I am a regular paying costumer and they have no complaints against me. It is not fair for me to have to pay this much money for their mistake.
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