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Fleet Mortgage

Elizabeth of Baytown, TX (4/12/01):
My husband and I recently brought our first home. Mortgage Edge give the mortgage to Fleet Mortgage. Our first payment was due on February 1st. We sent out our payment for February in January in the full amount of $877.55. When we brought the house we were told we could make split payments, which we did with the next payment. $438.77 was paid before the 15th of February for the March mortgage, $438.78 was paid before the first of March so I had March mortgage paid in February.

I did this until I recieved a letter saying I had late fees. When I asked the reason for the late fees I was told payment was not received, when I said that was not so because I am ahead with my payments I was told my account is not set up for split payments which no one told me until I brought it to their attention. My problem is why did someone not contact me when the first split payment was received and where did the late fee come from?

Adjustments were made but now my interest has gone up and so has my balance.

Cathy of Sunset Beach, NC, writes (4/21/01):
Trying to do a refinance on my existing mortgage. Was sent paperwork and paid a $500 application fee. Was told I should close in about 30 days. It has now been 3 months and they cancelled my application for no reason.

I have paid extra interest for 2 months on a loan that should have been refinanced by the end of Feb. I have taked hours of my time calling and trying to get a resolution to this. Emotionally, I have been very frustrated and angry to near tears at time. I cannot get anyone to help me.

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