Complain about a product or service

GE Money Bank

Pat of Jamestown LA (01/03/09)
On December 2,2008, I made a payment on my Sam's card od $200.00 I wanted to bring my balance down.This left me with a balance of $89.00. On Dec. 27, 2008, I received a bill from Sam's stating that I was late making my payment and charged $25.I promply called Sam's to talkabout this mistake. They said they never received this payment. I had the copy of the check front and back. It showed that the check had been cashed on Dec. 5, 2008!I told them I wanted to have the money creditd in my account. well, NOW I had to make a copy of the check(front& back) , a letter stating my complaint, etc. So, I did this. I get another letter, stating the same thing. I needed to send them, the same thing that I already sent them! Now, now one is contacting me. When I call, they are with someone now and will call me back!! Still nothing!!

They are still charging me late fees of $25 a month.

Mark of Catawissa MO (12/30/08)
I paid my jc penney credit card in october on the due date which has been the 27th of the month give or take 1 day for the past 15 years or so. I have had this account a very long time. I went had went to check my balance in early Nov and much to my surprise had late charges assessed for my on time payment in october. I sent a message to their customer service regarding this and the charges and interest were refunded on my Nov. 2008 statement. I went to pay my bill around the 25th or 26th of nov and found more late charges. The due date had changed according to their website.

I found my november statement and it was changed, losing 6 days or so. I sent another message to their customer service (on their website) and in a nutshell was told they had changed my due date. I ordered copies of all statements back to August 2008 and there was nothing on the statements that stated any changes of account terms. I sent another meessage to their customer service people on Nov 26th stating that I had not received any notice of this, and was told that it would've been in my September statement. Well, the copies didn't contain it this information if it ever was there.

Received my December statement, my payment date had changed and now my interest rate went up. Sent another message back to their customer service dept that this was not in my sept statement copy. Now, as of December 23rd I am being told by the same customer service person that I would've received a LETTER and the change in terms was across the board for all cardholders.

These people are pulling somethinng over on people, raising their already rediculous interest rates and narrowing the payment window. I can't close the account since I have had it for so many years, it is an important part of my credit score. They lied about the 'notice', and so far told me nothing in regards to the interest rate increase.

Barbara of Rockville MD (12/30/08)
I paid my Sam's Club Discover (GEMB) in full ($743.57) thru the mail on 11-28-2008. On 12-23-2008 I started getting automated voice mail messages from GEMB requesting that I call them about this account. According to their reps, my check was RETURNED because I wrote the wrong account number on the memo line of my personal check! I said that I enclosed the billing statement that had the correct account number and that should have been suffice. The funds were in my account, but they refused to accept my check. They claimed they returned the check (which I never received), and they stated that I would be charged a late fee, a returned check fee, and $15 for the overdue minimum payment!

I promptly went to Sam's Club and paid off the entire amount, then I called GEMB requesting a refund of the fees, which they refused. I also requested that they close my account, which they allegedly did. I'm waiting for a written confirmation. I have exemplary credit and almost always pay my balance in full every month on all of my credit card bills. My credit score is around 850, and I'm worried that this type of extortion will damage my credit rating.

This is a crime as far as I'm concerned. I am going to close all of my GEMB accounts (Wal-Mart Discover and JC Penney) immediately. I will also send them a letter disputing this matter. I have yet to find out if this will affect my credit rating. I will be ordering copies of my credit rating from all 3 bureaus next month.

Connie of Alpharetta GA (12/30/08)
I received a letter from this so called credit card company? They said they had to lower my credit from $4,000 to $100. As I had just paid my car before it was time and other major credit cards have always been pain on time and I owe them nothing at all I have paid the complete amount. So I asked Sherman to close my account...and I am reporting that this is why this country is in such a mess! Sorry Sherman I know you are doing your little job! And I know its not you fault.

Denise of Solvang CA (12/30/08)
When my husband died seven years ago I had to get my JC Penney credit card put in my name only. The company somehow switched our social security numbers and I have not been able to get a loan or a new credit card since then. The first denied statements came back as Credit Bureau reports applicant is deceased.

Now they are coming back as unable to verify identity of applicant. I have been working for years to clear my name and am unsure where to turn next. I believe Transunion has cleared my name, but Equifax and Experian still do not have my correct information. Any help with this matter would be greatly appreciated. If you cannot help me please tell me who can.

unable to get a loan, credit card, etc.

Guadalupe of Houston TX (12/30/08)
I paid off 2x a loan for $1200.00 before 90 days then $2800.00 in less than 90 days that was offered by Ford for car repairs (ge money).  My Sam's discover card (ge money) I paid off from $4600.00 to $2600.00. now I found out they decreased my limit to $2700.00 Which I didn't feel was fair. I had never been late with payment or anything? I am closing the Ford account and have not decided on my Sam's yet.

Denied credit.

Jessica of Heidelberg PA (12/29/08)
I had some dental procedures done 3-4 yrs ago. I made an emergency appt this Oct 2008, and the office took this opportunity to bill CareCredit for approx $1700.00 stating I owed this for additional work I had done. This was follow up care and I should not have a balance. The dental office took it upon themselves to bill this to GE Money Bank for payment.

 First this is in dispute. Second they used my sister as a co-signer without her authorization. How can this have processed without any signature or authorization?

I now have this outstanding debt with CareCredit/GE Money Bank, my sister has this on her credit and gave NO authorization for processing this application for credit. What are my options? I need help!

Jc of Atco NJ (12/29/08)
I have a lowes consumer credit account with GE Money Bank that has been in good standing with no late payments or delinquencies since the account was opened about 6 months ago. I just received a notice via USPS that my account has been closed due to a credit report investigation that said I was a high risk for not repaying my debt. I am extremely upset since I only owe a little over 200 dollars on the card. When I tried to contact them they said they couldnt discuss my account and that I had to contact the credit bureau. How could the credit bureau possibly answer my questions concerning my account? How could a credit card company close a cardholders account without their consent if it is in good standing?

The woman I spoke to said it was lowes themselves who closed the account not GE Money bank. I have done some reasearch on this bank and have found hundreds of complaints from consumers that appear to be fradulent. I think we all need some answers and I feel the only way to get them is to take them to court. My credit report that I have worked so hard to protect will now be damaged because of this action taken by them. I may not be able to refiance, get a loan or anything having to do with credit approval for a long time.

Althea of Teaneck NJ (12/29/08)
GEMB is the worst and most unprofessional company I have ever encountered. The first bill I ever received had a late fee. I called to complain and went through tons of red tape to have it removed. They also change your due date every month in an effort to attempt to collect additional late fees. My account is supposed to be interest free, but they charge a fee every month and refuse to remove the fee. Then they took an unauthorized payment from my bank account on the same day that I paid my bill on line. This cost me several fees as three other smaller checks needed overdraft protection.

I called to complain and was informed by the customer service rep that she would note my account and that I did not have to make my payment the next month. I asked her for a confirmation number and she said she could provide only her name as the company does not give confirmation numbers. I asked her if she was sure b/c I did not want a late fee.

The next month, there was a late fee on my account and the amount due was a double payment. I called to explain what I was told the month before and the supervisor informed me that GEMB does not have any way to credit payments for the next month. I gave the reps name and the supervisor told me that the rep could not have told me not to pay. I demanded the late fee removed and i would pay my normal payment as they took an additional unauthorized payment from my account the previous month. The supervisor informed me that I had to make a double payment or I would be reported to the credit bureaus. I was livid. I asked to speak to someone above her and she hung up the phone on me.

I called my bank and had them reverse the unauthorized payment and filed a complaint against the company. GEMB engages in all types of unethical and unprofessional behavior in an effort to collect additional fees. There are countless pages of complaints about this company, is there a class action suit or any action being taken against them? I would like to be a part of any such actions.

I received several overdraft fees as a result of their unauthorized withdrawal from my bank account. I also believe they may have damaged my credit. I have spent countless hours on the phone trying to resolve issues every month with this company. Very stressful!

Ed of Tumwater WA (12/27/08)
I had a Lowes credit card with a 1 year no fees/no interest offer on purchases over $400. I bought some cabinets for $8,100 about 7/11/07 and my intention was to pay it off before the interest became due in July '08. I stopped receiving bills from them in March '08 (before the final payment was due). One day in late Sept '08 I received a call saying that I was seriously overdue and owed them money as I was late on my payment. I asked how I could be late on my payment when I haven't received any bills from them in months? They said they tried to send me bills for the last 5-6 months but that they came back as undeliverable.

Impossible I said as I received all previous bills to this address, why would I have not received the last 5+ bills??! They had no explanation and said you have to pay $129 today, over the phone, to remain current. It felt like extortion but I paid it and said you need to send me a bill right away (as I had thought I paid it off, ie.. not receiving billing statements - they had my correct address too!). I started getting recorded calls weekly about over-due payments. I called saying Send me the bill!

They finally agreed and the next bill came with all the interest tacked on - about $1,450. I called and said that I thought I had paid you off since I had received no billing since March '08. The total was due in July '08 and they first contacted me about this in late Sept '08. I asked for about 2-3 weeks to research whether I had paid the bill off with a credit card check (not through my bank). They said fine.

I kept getting calls anyway demanding money. I finally got replies from my credit card companies (where I might have written GE a payoff of the total amount without interest). I called GE and said that I couldn't find a pay-off check and that I wanted this to get settled. I suggested that since I hadn't been receiving bills (which they readily admitted was their fault) that I should just pay off the original amount as I would have done if I had been receiving the bills (around $3,100 was left of the original balance due).

They said we need a payoff of around $3,400 and that they wouldn't take any less and I relunctantly agreed. They said that because it was their fault that they wouldn't do anything to affect my credit. However, they lied. I received a letter saying my Lowes card had been canceled and a report was sent to the credit reporting agencies that account was paid in full for less than full balance. As if it was my fault!?

Mary of Cincinnati OH (12/26/08)
I received a letter from this company saying I was denied a GE Money Bank Royal Privilege account which I had never applied for. I am concerned that they may have damaged my credit rating.

Eric of Jersey City NJ (12/26/08)
I set up a GE Money Bank account two years ago at a retail store to take advantage of 0% interest for 18 months. I paid my balance in full after 6 months, only to find out GE Money Bank has had me listed as deliquint customer for past year.

Destroyed my credit score on their incompetance. NOT FAIR

Tureen of Cobleskill NY (12/25/08)
Made a purchase on e-bay and decided to take out the credit card offer to get the 15% discount. I purchased the item on the evening of December 16th. On December 20, 2008 I got an e-mail stating a payment was due on my account by Jan. 6, 2009. It had only been 4 days since I signed up for the card. I called and complained to the CSR who could not speak English very well. Her broken comment was their only billing cycle was on the 17th of each month. They could not change it. I tried to pay on line and can not. I am sure it is an attempt to get me to default on a card with only a $350 charge.. I told her I was going to file with NYS Attorney General - if a class action suit is filed count me in. This is fraudulant behavior at its best.

Unable to pay bill even after several attempts. Still haven't even gotten the official charge card yet....

Sandra of Los Angles CA (12/24/08)
I am irrate at this companies disregard for its clients. To my surprise when attempting to make a purchase I was informed by the merchant that my card had been decline I was sure that I had at least 3000 credit avaibable, since I always make it a point to pay in full every month. I provided another card by the same bank to the merchant and was told that that card was also declined.

I feared that I might have been a victim of identity theft. I immediately called customer service and to my surprise my limits were dropped to almost nothing just above the current balance. I fear that this could have had an effect on my current auto loan interest rate that I just applied for and/or my credit rating which I worked so hard to protect. This company should not be allowed to do this to its customers.

Shapel of Pearland TX (12/23/08)
I have been insulted by GE Money because they have lowed my credit card from $8,000.00 to $6,500.00. $1,500.00 less than what I had. I called them and they stated a red flag was on my credit when they pulled my credit report. So I ask them why did they pull my credit that they have only place my credit more in bad standards because they pulled without my consent and also I have paid my credit card off twice which equal in the amount of $16,000.00 and they did not considered that as good payment which I have stated to them I will pay it off the third time and will cancel. It is not fair to what they are doing especially around the holidays.

Lesley of Leesville LA (12/23/08)
I have had a GE Money Bank account for about 6 years and my credit limit has been $2000.00. I have always paid my bill and usually paid triple or more of the required minimum payment. Now all of a sudden I get this letter in the mail, 28 Nov 08, stating that my credit limit has been cut to $400.00 because of a credit report, what credit report? On 20 Nov 08, I submitted an electronic payment of $68.00, which was my final payment. A couple days later I get a bill for $30.03 for late charges, so I wrote them a check and a not so nice letter telling them how screwed up they were and how they had insulted me and hurt my credit by doing this. It's like they were punishing me for paying my account off my account. If they were going to lower my credit limit, why didn't they do that before I paid them off for the umptenth time.

Some sort of action needs to be taken against this company for doing long time honest people this way. They are hurting people's credit that pay their bills and try to stay ahead.

Vanessa of Houston TX (12/23/08)
Im so glad to know Im not the only one dealing with GE Money Bank. It started at the beginning of this month when they reduced the amount of credit on my walmart card. I have paid this account well since I've had it these couple of years. I get a second letter in the mail this week and its from GE again saying they are reducing credit on my Dillards account, once again another card I pay on time and well. Whats so strange is that these are not high limit cards and they were right at a hundred dollars from being paid off and they took the rest of the credit I had on them back. I think this is so said that we are in a recession and its during the holidays and they take the credit from a single mom like myself. I want GE Money Bank to know I will pay the balances and I will be closing the accounts, and I HOPE they will be at the begging table asking the government for a BAILOUT!, and they get turned down.

After Ike I was depending on what little credit I had to be able to purchase gifts for my children, but thanks GE Money Bank for not making this possible

Ric of Vernon Hills IL (12/23/08)
My specific complaints are too numerous to go into specific detail. They do in- clude applying payments to the wrong account; not being able to pay accounts in cash at the local store; the require- ment to only pay by mail; the ineptness of CSRs to explain either practices or policies; the arbitrary manner by which accounts are handled and comments are dismissed; the purposeful way in which information is not given for directing inquiries up the chain of command; and the arbitrary and untruthful manner by which changes in account standings are both disseminated and communicated to individual cardholders.

Mike of Flushing MI (12/23/08)
I Received a letter from GE Money Bank on a loan that was paid off early, which had a $0.0 balance stating GEMB is closing the account due reasons based not on this card but based on my entire credit history. As a result my credit report will show it was closed for months since last delinquency. Present or past delinquency on trades. # of trades with delinquency in the last 12 months?.

This will negetively effect my credit score and will make the cost of money higher when applying for a mortgage or automobile loans. This is an undue and unfair hardship placed upon me and my family by GEMB on an account that was paid off early and had a zero balance.

Rosemary of Florissant MO (12/22/08)
I was using Care Credit for lipodissolve procedure in Saint Louis (this company filed for bankruptcy). Care Credit uses GE Money Bank for banking needs. I was billed $4000.00 for services that I did not recieved. Once Lipodissolve filed for bankrupcty GE Money Bank/Care Credit returned my balance to zero. However I wass never refuned the 1500.00 that I paid into the transaction.

The damage was that it was money that was never refunded to me. I could have used this money towards another credit card that I am still trying to pay for.

Floyd of Tulsa OK (12/21/08)
I have had an account with GE Money Bank since February of 2008. I have paid my monthly statement well before the due date, and have also paid 8-10 times the min. amount due. I have received a credit limit increase from $1800 to $2300 and was told that I would receive another increase this month, instead I receive a letter in the mail dated Dec.11,2008 indicating my credit limit had been reduced by $190.00 and the reason was number of accounts reported to bureau, lenght of time bank/national revolving acctonts have been established, and length of time retail accounts have been established.

I called and asked to speak directly to a supervisor, which I did, he said that a large amount of GE Money Bank customers were affected by this. I asked the reasoning/criteria for the decision, He stated that it was a corporate decision and was across the board. I did some checking in regards to the letter that came in the mail on Friday, December 19. It clearly states that a report was obtained from Equifax. I contacted Equifax and was told that I could obtain a free copy of the report by going to www.annualcreditreport.com which I did. Imagine my surprise when there was no inquiry by GE Money Bank or anyone else for that matter. I will be proactive and consult with an attorney this Monday, December 22 2008.

I feel that everyone that has been afffected by this should let your voice be heard. This WILL affect credit score, and ability to get loans and will affect the interest rate. It is a sick feeling to be punished for paying your debts well before your due date, and paying 8-10 times the amount due. I will now only pay 1 cent above my minimum due on the due date, GE Money Bank will not get anything from me but a Class Action Lawsuit.

Jim of Ocala FL (12/21/08)
we have credit cards from GE MONEY BANK that we have never been late and never missed a payment.They lowered our credit limits to lowes. we paid our payments as we were ageed to. They have used us poor people like so much garbage. These people should be stoped from doing what they are doing ,just read all the blogs on this web site.This is just a shame in our country. we need not shop where ge money bank is involved. hope some one can do something about this company. thank you.

Norma of Sonoma CA (12/21/08)
I was paying my chevron account off through a cccs in March/April of 2008 GE Money bank merged (bought) Chevron my account number changed. Payments were being made on my behalf by cccs and I was notified by cccs that they needed to have the new acct number. after multiple calls Chevron eventually gave me the new acct number.

In april I received the one and only document I have received in three years from chevron the document stated I had an overdue payment due of $0.00 I called chevron, they told me to disregard letter. I have not received a monthly statement from chevron since I started paying the account through cccs June 05. I requested at this time (4/08) a statement and I have requested since then multiple times a statement showing my balance due, payments made etc. I have yet to receive one. In july 08 I calulated that the acct was close to bheing paid off I called and was told that the balance was 0 and that there were payments pending. I contacted cccs and asked them to stop sending payments as they stated there were payments pending I did not want to overpay the debt as I was having such a hard time getting something as simple as a statement sent.

 I continued to persue the statement issue through aug 08 at that point csr at chevron would state i had the 0 balance and payments still pending they would then transfer me to another dept (GE money bank) when I would ask for the information in writing. The rep for GE would then state the csr i spoke to initially was wrong and that I owed money. This went on continuously. I eventually spoke to someone who said that they could see the two systems and would post the payments, send me a statement and clear it up. That never happened.

I was notified by mail that in Aug 08 the account was sold to Resurgent/Sherman Financial Services, thus began my adventure with them I called them immediately. I also contacted the BBB and opened a case # which I closed in Oct 08 because I had recieved through the BBB a resolution email that stated in part that in the interest of customer satisfaction we have cleared the unpaid balance to zero.

Not truly trusting their practices I contacted the employee for chevron listed on the BBB complaint and asked if she could arrange for me to receive a copy of this resolution promise on GE letterhead. She promptly called me back and I recieved the lettter shortly after (She is the only one at chevron who has followed through on anything) I promptly faxed a copy of this letter and mailed a copy to Resurgent/Sherman Financial. I then received another demand letter from them in late Nov early Dec. I contacted BBB to reopen the case they advised me to wait until Jan as the initial paperwork said it would take 30-60 days.

On 12/16/08 I received a call from Creditors Interchange which is who Sherman/Resurgent has now sold the debt to and it is incurring interest. I faxed them a copy of the GE letter 12/17 & 12/18. on 12/20 I received a leter from Creditors Interchange demanding payment. I will be mailing them a copy of the GE letter and I additionally let them know I will be reopening the case with the BBB and I am notifying consumer affairs. This is ridiculous I am tired of being harrassed over this matter that should have been resolved ages ago.

My credit is suffering negative consequences. I am being harrased by creditors for something that should have been resolved months ago. Chevron/GE Money bank has apparently not taken the steps that they promised through the Better Business Bureau according to the letter dated 10/2/08 it appears either GE/Chevron either didnt follow through or Sherman Financial/Resurgent fraudulently sold an account [they] cannot collect on.

William of Indian Trail NC (12/20/08)
No stop calls to my cell phone for some other person. I've ask them to stop calling more than 2 weeks ago this madness must stop

Debbie of Hayden AL (12/19/08)
I received a statement from them that stated I had a credit of $280.00. I called them and told them asking what this credit was for (I had paid the account in full several months beforehand). They said I had made a payment of $280.00. I told them that I did not. They said it was in the form of a money order in the name of Rodriguez. I told them that did not belong to me, someone else's payment must have been applied to my account by mistake, they agreed with me and said they would remove it from my account.

The next month I received I received another statement with the same $280.00 credit. I called them again and they told me that the transaction from my last phone call had not been applied to may account. She said she would enter it again and that it would be taken care of. The next month I received a check in the amount of $280.00. I called them once again and told them that I should not have recieved this check and I was told it was sent out by mistake. I asked if I should send it back to them and I was told no, just to destroy the check and they would put a stop payment on it, so I destroyed the check.

The next month I receive another statement with the $280.00 added back to my balance. I called them for the fourth time and told them it was incorrect (I spoke to a person in charge). They said it was correct, that I had cashed the check, and that they had proof that I cashed it. I told them about the previous phone call, but he was adament, that I had cashed the check and that they had proof, and that he had sent me a copy of the cancelled check 9 days ago. He would hardly even listen to me. I have yet to receive any proof (which is impossible, because I tore the check to shreds).

They raised my interest rate to 29% and charged me late fees. I am going to fight this. If a class action is brought against this company, count me in. What other recourse do I have? I would appreciate any information.

Andy of Roanoke TX (12/19/08)
I have started getting all kinds of letters from GE MONEY BANK, they are either lowering my limits or just completely closing the account, last night was it, they sent a letter in regards to my Lowes account, I have a 1000 credit line, I only owe 127.00 and I am paid thru February. I am done with GE Money. I am going to go thru and my credit cards and find out all that are owned by GE Money or serviced by them and make sure that I do not pay them, I dont care what it does to my credit. What they are doing is very unfair. Also they call repeatly on my cell and my home number, harrassing me, the butt of it all is that all my accounts are current. I just do not understand what they are doing.

I am signed up with True Credit and due to all the crap that GE Money has done, by closing my accounts,lowering my credit limit to nothing, it has lowered my credit score 12 points. What comes around goes around, when enough people quit paying their bills on time and not paying at all, the cash flow will stop for GE Money and they will go under.

Tracy of Eureka IL (12/19/08)
GE Money bank has now lowered my limits on 6 accounts and closed another, all of which have been paid on time. Most were lowered to exactly my outstanding balance. They cited credit issues for the changes, yet, when my credit war REALLY in the tank a couple of years ago, they extended the credit to me. My credit issues have all be resolved. Lowering my limit makes it look like I have stretched my credit to the limit. I know this could adversely affect the credit rating I have strived so diligently to improve.

Most were lowered to exactly my outstanding balance. They cited credit issues for the changes, yet, when my credit war REALLY in the tank a couple of years ago, they extended the credit to me. My credit issues have all be resolved. Lowering my limit makes it look like I have stretched my credit to the limit. I know this could adversely affect the credit rating I have strived so diligently to improve.

Ann of Denver CO (12/19/08)
This past Sunday I started my Christmas shopping at the mall. I went to 4 or 5 stores and spent about $400 in total using my BR Luxe card. I had about $4000 in credit remaining on my account, which I make a payment on automatically every month and then pay down periodically once I confirm all of the charges.

At my next stop after the mall my card was declined. I was with my daughters at the front of a line of about 5 people. The merchant just swiftly handed me the card and said, DECLINED, so the rest of the line could hear her. I quickly handed her my American Express and left the store with my purchase. Immediately, I called the number on the back of my luxe card. The customer service rep said it was the merchant's fault that she had swiped the card twice and that they thought it was fraud.

I watched the girl swipe the card once, so this seemed odd to me, but, okay, at least it was an explanation. The CSR was abrupt and hung up quickly without any apology -- basically blaming it on the merchant. Next store, same thing, Your card's been declined. Again, I used the American Express, and called BR customer service a second time. This time, the CSR was much more helpful. She explained that the high amount of activity had caused them to freeze my account, and that she would need to unlock it for me. Just to review:

1. I had ~$4000 worth of available credit on the card

2. I pay at least the minimum payment automatically, on-time, every month, and have never carried a high balance on the card

3. The high amount of activity amounted to using the card 6 times at the mall, with transactions that ranged from <$10 to a high of <$125, total was ~$450 -- one of those stores was their own store, Gap.

4. It was 2 weeks before Christmas -- of course there were going to be multiple transactions. I mean, really!?

5. The merchants did not get a message to call BR to confirm with me that there was no fraudulent activity, they were told to DECLINE the transaction TWICE, once after I had already called and spoken to the customer service department!

I will of course never use the Banana Republic Luxe card again and would warn anyone to steer clear of any card managed by GE MoneyBank -- they'll give you plenty of credit; they just won't let you use it!

Humiliation, time wasted.

Barbara of Alden NY (12/18/08)
I have the same problem as everyone else with the walmart dicover card. It was declined and I didn't know why at first until I found out what their excuse was, my credit history. It was so embarrasing because I was NEVER late on this credit card bill yet they reduced it from $3000 to $300 then to $180. So I called them about this. They told me I was $10 over the limit and has to charge me for some thing I had nothing to do with. I was totally shock! If they would of told me ahead of time about this I would of NOT went over this amount. I closed out the account immediately because of this. I am NOT going to let them spoil my credit history since I try so hard to build up after being taken by the idenity theives.

I am so dicourage that I do not want to pay that credit card off now becuase they already damage my credit history AGAIN! Why should I pay yet get my credit damaged anyways. Also these businesses, doctors,hospitals,utilities, loans companies,ect... get away with so much by being so quick send us over to collections before the 30 days are up.They charge more on top of this with late fees. They don't want to take their time to work thing out with their customers and let things get through the corrider in time. Sometimes thing don't go their way so we the citizens get the shaft And becuase these corporations got more money than we do. It's always our fault not the businesses.

I am the victim of fraudulant idenity and the buinesses hold that against me when they check on my credit report. How much can a person do and take? I am trying to get my credit history straighten out yet it seem impossible with the way the companies are abusing us.

Kathy of Andover NY (12/17/08)
I am now Power of Attorney over my father's financial affairs. I have sent this organization a copy so that I can get his account in order as Dad has had a stroke. I have been unable to get any resolution from this company and continue to be told there are outstanding charges...and I have been paying the bill. The person will not direct me to a supervisor who speaks and understands English. This is very frustrating!

Dad continues to get harrassing calls from this organization trying to collect money.

Melissa of Calhoun LA (12/17/08)
GE MoneyBank covertly lowered my credit line right after they raised it the previous month. Funny, I have had an account in good standing with Dillards for over 10 years and they had just raised my limit and awarded me the ELITE card. I was shopping with renewed confidence. Then I go to make a 60.00 purchase of some boots and it is declined. It was a HUGE holiday crowd and I can't tell you how humiliating it was!! I did not receive the letter for another week announcing the lowering of my limit!! I have suffered emotionally and no longer wish to even step into that store. It is a true shame as I know many of the professional salespersons depend on valued customers like me. GE Moneybank de-valued me, and now Dillards has lost a long-time customer!!!

Dianne of Woodhaven MI (12/16/08)
Ge money bank also lowered my credit limit and the main reason was credit outstanding balances were too high well I had say a 700 limit with 365 spent so i had available 335 but then they lowered to 400 so now i only have 35 available credit. so with all my accounts that they are doing this to its showing i have higher amounts oweing. this is not fair. and it make you not a responsible person with credit accounts.

Well my credit score keeps dropping when you are trying to rebuild your credit this is not good. All payments are on time so the credit bureaus are saying balances are also to high to credit limit. you need to pay down your balance but every time i do they drop my credit limit so you can never get ahead plus your score keeps dropping. someone needs to do something about this.

Kim of Amarillo TX (12/16/08)
GE Monay Bank has also lowered my Lowes and Dillards linits. I have had Dillards since 1983, with no late payments and always paying more than the min. Lowes has never been late either, and paid above the minimums. I called and closed my Walmart card, after they lowered it from 1500 to 100. I had a zero bal. on Walmart for over 6 months, so I closed it rather than they.

Kim of Amarillo TX (12/16/08)
GE Monay Bank has also lowered my Lowes and Dillards linits. I have had Dillards since 1983, with no late payments and always paying more than the min. Lowes has never been late either, and paid above the minimums. I called and closed my Walmart card, after they lowered it from 1500 to 100. I had a zero bal. on Walmart for over 6 months, so I closed it rather than they. Good thinmg I founf Dave Ramsey Total Money Makeover and Financial Peace. I am on the road to debt free, and will never use a credit card again.

Jane of Winter Haven FL (12/15/08)
After paying over a year on a $5000 loan I get a bill today saying they are charging me $106 a month interest. The loan is down to 2800 what a bunch of greedy SOB's. I'm 70 years old and have to work to pay this off. I will never have anything to do with GE money again. I wonder how they sleep at night, no consience I guess.

Karen of Palos Park IL (12/15/08)
I have an account with Care Credit for an eye surgery I recieved. I have the account payments taken directly from my checking account on a monthly basis. I do this with all my bills and have never had a problem. For some reason my computer stopped sending the payments. I have been on time for every payment.  I can't understand how this happened. The fee I am assessed is $830.74. Yes that is eight hundred dollars. You have got to be kidding me.

The economic damage was a fee of $830.74 dollars I was assessed.

Tara of Port St Lucie FL (12/15/08)
All of my store credit cards that are with GE Money Bank have lowered my credit limit for know reason and did not inform me ahead of time. When I call the credit card companies, they say that it is due to my credit. Well, my credit is better now then when they issued my credit card. In most cases, I had just received a credit line increase in the last couple of months, thanking me for paying on time and being a great customer. On one of my cards, they actually decreased my limit to lower than what is owed. I don't know if this is really legal or not. I know it is not fair. I have read hundreads of postings on this sight about this company. Is there anything that can be done?

Now that my credit line has been decreased by (5) different stores, my credit score just keeps going down, down and down. I have been working at my credit since going through bankrupcy in 2005. I just don't know what to do. It is causing great stress in my life at this time.

Wanda of Brooklyn NY (12/15/08)
During a cruise on Norwegian Lines I purchased a print during an auction, a signed Dali print for $6089.50 including shipping. When I returned home, my sister had sent me an article that appeared in the New York Times on Park West Gallery and fraudulent Dali prints. At that time I contacted Park West requesting a refund and asking them to make arrangements to pick up the painting. Ms. Wilbanks of Park West stood by the authenticity and promised to furnish me with the documentation proving so. I have not to this day received said documentation, and was advised to open a dispute with the credit card company, GEMoney.

While waiting for the promised paper work, GEMoney continued to send statements, listing hundreds of dollars in finance charges. I called questing those charges and was told at that time that those charges would be removed once the dispute was finalized. I was also advised not to open the packaging, that by doing so I was excepting the merchandise. It remains in the unopened condition in which I had received it.

I just received a letter from GEMoney stating that the dispute was resolved in the merchants favor and when I called to reopen and dispute the finance charges I was told would be removed, remain. I was told by GEMoney that the charges stand. I am presently reopening the dispute on the ground that I have still not received the documentation promised, and that I still consider the work fraudulent until I receive a written legal appraisal, from a licensed appraiser.

My dispute with GEMoney is on the finance charges. I believe that I am wrongfully being charged, now a total of $1,096.62 in finance charges, on a dispute I feel is inclusive. I am formally reopening the dispute, but understand from the representative from GEMoney that these finance charges will continue to mount during that time.

I have excellent credit and this matter will be damaging to that rating. This situation and all the promises made, but not followed through on, have caused me great stress. I now have a ulcer that is being treated by a my doctor, and now I have the added stress of not only continuing to deal with Park West, but now GEMoney in resolving this matter.

Julia of Aston PA (12/15/08)
The injustice of this company is beyond any experience that I every had with any other company. I opened this account to cover dental bills. I have been paying faithfully on a 1000.00 balance. My balance was down to 239.00 and my promotion is up. I just received my bill and have been charged the full finance charges 164.00. I tried to get them to adjust the finance charge and I would pay the balance in full and they refused. The company should be shut down, they have no right operating in a country that is so economically unstable. All I was asking for was an additional 1 month to pay the balance.

Now I am going to have to pay 382.00 instead of 240. Of course I cannot send that now, so who knows how long it will take me to finish paying this company off. As I continually get charged finance charges.

Joseph of Benson NC (12/12/08)
Received a letter from GEMB stating they are lowering my credit limit by $90.00.I have had this acct.since2002 and have never been late and have always paid at least twice the min.payment.GEMB rep stated that they have had a cooperate dicision and that many customers have had their limits lowered.My credit rating is actually higher (substanualy) than when I was first granted the credit line.They said that it was a business decision and to not take it personally.I told them that it was personal when it affected my credit score.

Heather of Amherst VA (12/11/08)
I called Lowes Visa Credit owed by GE Money Bank on 12/2 to request my APR be lowered I was informed that they do not do that type of thing?? She could never tell me why when I asked for someone that speaks and understands english she said she did I gave up and hung up. Today I recieve a letter dated 12/3/08 that my credit limit has been lowered to $104 dollars above what my limit is. I call again a middle eastern man and myself get into a arguement about the fact that when I get my next bill I will be over the limit when that add the finance charge and he asks did you not read that you are responsible for your account. He also tells me that the letter explains whey it dropped I told him I had the bankruptcy three years ago when I got the card so now it is even older. hello I again ask for someone else and finally he gives in. She speaks English!!! But... no hope she tells me that it is nothing she can do that it is happended to thousands of GEMoney bank customers due to the ecomony. Now my paying the amount due plus the apr every month has not helped at all it will cause me my fico score.

My Fico score will drop and will help end my changes of purchasing a home.

Tina of Grenada MS (12/11/08)
What an injustice that GE Money Bank cuts the American People's throat that has kept them in business as long as it has. I too, have had credit cards for different department stores (JCP, Bass Pro, Macys, etc) and have received a letter lowering or closing my account. I have always had a good credit score up until recently the credit card company has started jacking up the interest rates and lowering the credit limits. With the exception of making a couple payments a 'little' late a time or two over SEVERAL Years of having the cards, I have always considered myself a good manager of my credit. I was without a job for 7 months when my job was down-sized due to contracting out support services to other counties. Even during that time, I managed to make payments on any and all of my personal credit accounts.

This company might find that if they would have the same responsible actions toward the people that pay their bills they may do better in their business. I have had credit cards for years and have always paid my bills. How do we as American's going thru these hard economic times survive when companies like this are cutting our throats as well.

Alvin of Bossier City LA (12/11/08)
GE Money Bank is a rip off; they decreased my credit line with Walmart and Dillards because I lost my job. I was never late with these two stores.

Because of this they have ruined me.

Monica of Surprise AZ (12/11/08)
Seven months ago I opened an account with GE to buy furniture. My account balance was 1, 500.00. I began an automatic debit for $40.00 a month. I was hoping that I would pay off my balance sooner if I paid over the minimum amount due. It turns out that seven months later, I still owe 1, 500.00. None of my principal has been paid down. I'm going to be in debt to them for the rest of my life. How can they charge such astronomical fees?

Tom of Ontario CA (12/10/08)
My wife & I bought a Sleep Number Bed in 06, at that time they had the delayed interest. My wife thought she had paid GE Money Bank off, but because she missed the payoff date by 1 month, we got hit. Now we are paying off all the delayed interest & it is at 29.99% & GE Money Bank will not let you roll over the amount to another credit card.

A CSR from GE Money Bank called us & asked us for the full payment, my wife told him sorry, I will pay you the late fee. Also my wife told them, that they need to honor the Postal date on the envelope, which they don't. As for the Sleep Number Bed, don't waste your time buying it, not worth the money.

My wife is not out of work, & is looking @ Credit Card Counselors to help consolidate her cards. One of the agencies she contacted was able to actually have GE Money Bank reduce the interest to 15.99%. GE Money Bank will not help the consumer, will not lower their interest. Consumer's need to get a class action lawsuit against GE Money Bank.

Mark of Preble IN (12/10/08)
GE Money Bank dropped my Sam's Club credit limit from $3000 down to $210 and my PayPal buyer credit limit from $600 down to $100 without any advanced warning or notice. I work my tail off to make sure I pay my bills off and they treat me like this? I'm taking this to the highest legal authority I can find.

No doubt my credit score will drop 50-100 points due to their blatent disrespect for consumers.

Sandra of Houston TX (12/10/08)
They closed my Lowes account. I have NEVER been late on my payments with them and NEVER missed a payment.

This will lower my credit score that I value so much.

Dana of Ocala FL (12/10/08)
DECLINED! I am so angry! I found my credit limit with GE Money Bank was lowered while trying to purchase Christmas gifts! I have had this card for years, always pd on time, and never exceeded my limit! Then to top it off I receive a letter from GE stating some assinine reason for dropping my limit down to $15 above my balance! And thanking me for being a valued cardholder! Fine, I'll pay it off and go elsewher! They need me, I don't need them!

I had to use money from a sourse I wasn't prepared to use. Thank God I use money wisely. What gets me is I have this card for purchases such as gifts and luxury items. I shouldn't be punished for a banks lending problems. I have worked hard on my credit. Will this affect my score?

John of Brooklyn NY (12/10/08)
I had a $3000 limit with PC Richard through GE money bank for 4 years. I bought a $3000 TV with it, and made the payments on time and paid them back within 4 months. I bought a camcorder for $900, made the payments on time and paid that off in 6 months. I bought a computer for $900, had a few late payments due to them taking down a wrong address, squared away my address issues and paid it in full 9 months ago. I haven't used the card since, and just got a letter saying that they are closing my account LESS THAN A MONTH BEFORE CHRISTMAS.

Until PC Richard finds another bank to do business with, they will lose my business. I do all my electronics shopping there and will take my business elsewhere. I do all of my holiday shopping with credit and pay my bills with my tax refund, and now have to apply for anothetr credit card with another store.

John of Pico Rivera CA (12/10/08)
The Issue is with JC penny and its credit card account for the store. The credit card company through JC Penny is GE Money Bank. My Mother has been making payments at the store and returned merchandise to the store and the amounts have not been credited to the account.

Now the account is in collections and the store cannot give a balance history of the account and cannot confirm whether or not a payment has been made. The collection agency has no history of the account and cannot provide one. My mother has all the receipts for the returns and the payments that was made in the stores. No one can pull up history for the account or can look up confirmation numbers for the receipts we have.

Richard of Council Bluffs IA (12/09/08)
My Partner and I both have JC Penney Accts and a month ago my partner got a letter from GE saying his credit limit was being reduced to the nearest 100.00 level., He spoke with JCP and they informed him that the credit reporting agency reports to JCP and his was being lowered. He always charged and then paid them off within 2 or 3 months with on time payments. JCP informed him if he wanted to keep his high balance he had to charge his acct to the limit within the next 2 days. He has a low limit of only 300. So he went shopping.

Then a couple weeks later I get the same letter. I have a higher balance, have only been late once,and that was a mix up on their part on the auto pay. So I went and charged mine up to the highest I could without being over. I FEEL THIS IS GE AND JC PENNEYS WAY OF BOOSTING THEIR YEAR END PROFITS. In fact when I first got my card, I charged 500 on it at Christmas and asked for a credit increase, and their excuse was I was a liability because I spent so much at one time and refused the increase. I asked them is that mean hat JCP does not want my Christmas business. And they could not answer me.

I was forced to spend money I didnt want to keep my balance. making it a higher payment etc.

Donna of Pinetops NC (12/09/08)
On 12-3-08 a letter was mailed to me from GE Money Bank regarding my Lowe's Visa. They closed the account. The account was not delinquient. They rep I spoke with did not show ANT late payments since I became a cardholder in 2006. They have closed my account yet they will continue to charge interest.

SOMETHING IS WRONG WITH THIS PICTURE PEOPLE! Yes, a few years back I had some financial trouble, but that was prior to receiving the Lowe's Visa. Do the consumers have any recourse to contest these things from happening? I am tempted to not pay another dime to them!

Mark of Pickens SC (12/09/08)
About 4 months ago I received a letter from Old Navy saying that my credit limit had been decreased by half. No reason given other than they reviewed my credit, blah blah blah. Whatever, my credit rating was much better then than when they issued me the card and my payments were made on time, etc. It wasn't a big deal because I very seldom used the card and had a low balance. They left me with about $300 above my balance. 2 weeks ago I tried to use my card at Old Navy for a $100 purchase and guess what, they wouldn't accept it. They had lowered my limit again to within a few dollars of my balance, this time without ANY notification.

Last night I made a purchase on Ebay and tried to use my paypal buyer credit only to find out that I didn't have the necessary funds. They had lowered my credit limit to $7 BELOW my balance and of course they didn't notify me. What a bunch of jerks.

I will pay off my balances and never use any cards or funding services issued by GE Money Bank again. I do not wish to do business with a company who punishes me for the actions of others.

Alex of Rexburg ID (12/08/08)
Wow! I will never get a credit card with these folks again. My wife and I both have 700+ credit, got a card about 6 months ago with a $7,000 credit line, of which we only used about $1,600 to get a washer/dryer.

Well, first I was annoyed because their due dates fluctuate up to two days every month, and not in any logical way. I had due dates landing on all sorts of times during the week, even Sundays. As a result, I was ONE DAY LATE on two payments. The late fee: $40 each time!

I can handle the late fees to an extent, even though they are exorbitant. Here's the kicker. Three days ago, I get a letter informing me that my credit limit has been bumped from $7,000 down to $700. What!? That's ludicrous. Perfect credit and now a useless credit card. The card is specific to a single furniture vendor and $700 can't buy a whole lot of furniture.

I will never use this bank again.

Laurie of Haslet TX (12/08/08)
I too have a PO BOX and live in a rural area without local delivery. GEMB REMOVED MY PO BOX from my account information on my JCP card. I also had fraudulent charges posted - a real nightmare. The Office of Thrift Supervision has fixed all but the removal of fraudulent charges -Still working on it. GEMB cannot validate I made the purchase online as they claim - YET INSIST I did so.

Jill of Brookhaven PA (12/07/08)
They sent me a letter alerting me that because of a negative report from Equifax my credit limit with Walmart was reduced to $100. Equifax told me they never sent a report to GE Money Bank, there was no inquiry from them, and my credit report has not changed.

My credit limit was unjustly reduced and I am not sure how that reflects on my report now.

Margie of Cape Coral FL (12/06/08)
I received a letter from ge money bank. They checked my credit- without my permssion. Then they lowered my credit limit.

I don't believe they should have been able to check my credit report -without my permission. They did not have that from me or my husband.

Susan of South Charleston WV (12/05/08)
One year ago I applied for and received a credit card at my local Sam's Club which could be used also at WalMart Stores. This credit card is serviced by GE Money Bank. Recently, GE Money Bank accessed my credit report and as a result of something they saw on my Equifax report (they would not disclose what the issue with the report actually was) chose to decrease my limit from $300 to $200, notwithstanding the fact that in the entire time I have had the card I have paid off all charges made at the end of every month and have never made a late payment.

When I spoke to them, they said that this was company policy and that they did not and would not consider payment history from their own company and declined to reinstate my credit limit. As a result of their decision I have cancelled that credit card. Because of GE Money Bank's arbitrary and completely unwarranted decision to reduce my credit limit, I will be significantly reducing my trips to WalMart and the amount of disposable income I spend there. If I have to pay cash at the time of purchase, I do not see the point in going out of my way to shop at WalMart when I can get what I need at Kroger, just a few blocks away.

In the past year I have spent more than $400 a month (in credit and cash purchases combined) at WalMart and as a result of GE Money Bank's handling of this matter, will no longer be doing so. GE Money Bank cost WalMart an excellent customer and approximately $4,800 in revenue per year. It is absolutely ridiculous to me that a company would reduce the amount of credit afforded an individual over something (I have not yet discovered what the issue is they had with my Equifax report as I have not yet received that report) that did not impact that customer's ability to pay, especially one with such an excellent account record.

My credit score is better now than it was a year ago when I was offered (I did not seek out) this card. Closing an active revolving account is going to impact my credit score which I have consistently, but slowly, been building over the last two to three years. I have worked hard to increase my score and don't deserve this negative entry.

Scott of Lexington SC (12/04/08)
I have been a customer for approximately 16 - 18 months. I have paid my bills (sometimes a bit late) but I am well below my credit limit (30+%). I recently made a service payment on my limit (over 15K) and was informed both over the phone and on line that my available credit was in excess of $4300. Upon making the most recent payment and asking for a transfer, I was informed that I did not have that credit available.

I have both the screens that reflect the availability and the recordings stating that. I am informed that I do not have that credit available even though all indications are that it is available. I have received no notification indicating that my credit has been cut and there is no notice on my credit report.

I have a son preparing to enter college for whom I was to pay for opening costs; I have vehicle for same son that was to be repaired for same son. Overall, approximately 3 - 5K in costs because I must now use higher cost $$.

Kenneth of Mansfield WA (12/04/08)
I purchased a motorcycle through a Honda Dealership that used GE Mondey Bank in OCT 07. I live in a rural town that does not have US Mail delivered to your physical address. You have to have a PO Box. All the information was filled out for the credit application. I started Receiving phone calls to pay on the loan In January 08 Saying I need to Pay or they will come and take the Motorcycle. I had never received any bills or information at all as to where to send the information.

After daily harassing phone calls from somewhere in India. I finally got them to send the information to my PO Box. Now over the Last several months they still don't know how to send out a bill on a timely basis. For Three days now I have received phone calls at my work as well. After the first time they called my work I told them to not call me at my work and that there under the Fair Credit Act of 1976 they couldn't call my place of buisness and harass me.

After viewing all the other complaints I am surprised they are still in buisness. I telling anyone that wants to hear, that if they are thinking about getting a loan from GE Money Bank Don't Do it This is probably the worst company that I have ever had to deal with. My employer is getting irate with me that they keep calling and disrupting my work.

Betti of Ivyland PA (12/04/08)
I can not understand why GE Money Bank is allowed to get away with it's abuse of the Credit Customers. I have a small Account through Pay Pal with GEMB. WE have only received two (2) Statements within the Past Year and made more than the Min. Payment. However we have gotten numerous phone calls from a Rep of GEMB with an unlisted phone number saying that we are behind in our Payments.

When my husband tried to talk to the rep and requested a statement, he was rebuffed. The Rep wanted Banking infor over the phone, which my Husband refussed to provide. Who knew who we were actually talking to? I just received a letter from GE Money Bank that they have lowered my Credit Line from $500.00 to $410.00. A wierd amount. In addition, the interest Rate has now jumped to 29.99% and that I will be reported to the Credit agencies about this condition.

Something needs to be done, and a Bailout for the the type Banks like GE who practice unfair Banking methods is not the answer. Let them fail. They deserve it. I was amased at amount of the poeple who have complained on this website about GE Money Bank.

Clyde of Weatherford TX (12/04/08)
I applied for a Lowe's Credit card in April 2008. I was given a $500 limit. My credit scores was in the 500's when I was given credit and they are now in the lower 600's. I received a letter in dated Nov. 18 2008 stating that they had closed my account due to reasons on my credit equifax credit report.

These are the reasons: Present or past delinquency on trades; average credit utilization on revolving/open-ended trades and age of oldest bankcard trade. All of which were on the report when I was issued a credit card. When I contacted the number above I spoke with Nita in Carolina office which told me their was nothing they could do. That the corporate office makes those decissions I asked for a number to corporate office and she said they do not have one.

I was making payments on this card well over my $15.00 a month limit every month I paid $50 one month and a $100 every month there after and $200 the month the card was closed out. I think this is unjust and would like my card reinstated. I have not done anything to cause them to close out my credit card. They blame it on information they received from Equifax. Which two items on Equifax are in accurate information.

I used this card to purchase small materials for my job and then paid them off when my company issued me my expense account now I have to pay cash and wait till my checks come in to be reimbursed.

Kimberly of Vacaville CA (12/03/08)
I have had a Dillards card for 8 years. It started out with a $700.00 limit, but due to good credit history and always making my payments on time, they have raised my limit more than once. It was up to a $2300.00 limit. And 2 weeks ago I got a letter that they were lowering my limit down to where I only had $40.00 left on it. Before they lowered it I had $1600.00 on the card, which I was planning on using some for Christmas, which I have done every year since I got the card. I couldn't believe it. I have never paid late. And have been in good credit standing with them, that is why it went from a $700.00 limit to a $2300.00 limit.

I called them to see what was going on, and they told me that because of the economy they have lowered over 10,000 peoples credit limit. I told them they could have left a little on it, instead of lowering it to where there was only $40.00 left. I had $1600.00 left on it before they lowered it. She said so sorry. This is so wrong to do to people right at Christmas time. What kind of people run this business. And especially to do to people that have been paying on time for years. I wish there was something we could do. May we need to boycott them.

Angela of Hbg PA (12/03/08)
I too recently received a letter from GE money that my credit card from HSN was to be decreased by 100 dollars, no big deal right, well it's is when you are tring to fix your credit score, it won't reflect well on my scores and this will hurt my already drowning score. My account was paid on time, all the time and paid off when they did the decease, totally unfair. I was using the HSN card for purchases I really wanted and could afford with thier awesome flex pay. Now this makes it impossible. I also have a Walmart card guess I'll wait for the other shoe to drop. ;(

Because of the decrease in the credit, it will reflect badly on my FICO score which I am tring to improve..

Nick of Lake Ariel PA (12/03/08)
Like the rest, I hold many GE Money cards, and in the last 30 days or so All have been lowered below what I owe...I called them and closed all of them. But It now lowers my credit scores...Way to go GE...never late or pay min due...always pay more...and you do this just before the Holidays....

Patricia of Vancouver WA (12/03/08)
Lowered my credit limit on my Care Credit card, never paid late, never over the limit, They sent me a letter saying that the reason is because I have late payments, which is not true. They lowered my limit to $2300 from $4000. I owe them $1700, so I still have available credit, but it still wasn't right for them to do that since they just gave me an increase during this year. I reviewed my credit report and scores from all 3 bureaus and they haven't even looked at my credit for more than 2 years, so how can they say that I have late payments?

Effect on my credit score, ability to get credit elsewhere, ability to use my credit with them.

Cathy of Clearwater FL (12/02/08)
An Othodontist steered me to CareCredit to cover my daughter's treatment even though I had other options, which leads me to believe he may have rec'd a kickback. I agreed to a fixed payment of $138.00 for 4 years. He ran the entire charge through before she was even fitted for her expansion retainer.

I rec'd a call from GE Money Bank Care Credit collection dept in mid-Feb07 stating I was delinquent and needed to make a payment over the phone. I said impossible for 2 reasons: We haven't rec'd the retainer to start treatment yet and I haven't rec'd a statment. I thought it was a scam call until I rec'd the 2-28-07 statement on March 3rd and saw the entire amount billed. They began charging late fees and increased my interest rate to 28.990% and said they have the right to remove my fixed payment terms. I tried working it out with Care Credit, but no way - they weren't going to budge.

Finally, in Dec 2007, I paid the balance in full and wrote a letter asking them to close the account. To add insult to injury, I just received a letter dated Nov 2, 2008 stating THEY closed my account based on my entire credit history and it is on my credit report credit line closed - closed by credit grantor! There is nothing new (negative) in my credit report that wasn't already there when they granted the credit. Plus, I just ran my credit report and they didn't even run an inquiry! Infuriating!

I would have to total up the fees and finance charges. I am not sure how to calculate the impact of a lower FICO score due to incorrect/dishonest reporting. IF I had not been able to pay it off early, I doubt it would even be paid down by making the minimum payments based on looking at my statements. I saved nearly everything on this case.

John of 1292 Veeh Drive CA (12/02/08)
Letter sent to me that i applied for an account but things did not match what was listed on my credit report. The letter said the only way to fix this was to send them a letter to say that I had not open the account. No name No phone number.

So far nothing let, but was disturbed by the way the letter was written.

Adam of Lexington KY (12/02/08)
I need to talk to someone with GE Money. i pay all bills online. i have 2 ge money accounts. one paid off the other with hhgregg. we have paid and now says we havent. i think we may have paid to the one already paid off. i have called number and only get a recording. we need to talk

Maurie of Cordova NE (12/02/08)
working to raise my credit scores by paying off debt. Most of my bill are less than 40% debt all but one, but in ten months this bill will also b paid out. I received a letter from ge money bank that my credit was being cut in half. This is the second time. I had a $1000 credit and paying on time and above the minimum payment. ge money bank cut it to $750.

So I started to repair my credit by paying off accounts and getting my balances down. Credit scored raised on agencies where I moved from one level down up to th next level and was efficiently working to get to the next level when ge money bank did it thing again. They lowered my balance and now my credit score drops because my balance now shoot us over 50% for that account and impacts my total credit picture.

Credit score has been lowered and affect me from buying a house with a reasonable rate.

Jerome of Osceola IN (12/02/08)
We have paid our account but our monies have not been posted we clear them up and then next month we have to do the same thing again and again.

So far our bank has helped us with this but is very frustrated with the fact that they have to prove that we have paid this account in full and we do not want bad credit in our name

Jeannie of Waycross GA (12/01/08)
I called this date Dec. 1, 2008, to talk to a representative and stayed on the phone for almost 2 hours to talk to someone. I never did get anyone to talk too. I wanted to know why they charged me a late charge of $39.00 on Oct. 31, 2008. I made a payment of $100.00 on Oct. 1, 2008 which was due on Oct. 1, 2008 then made a payment of $90.00 on Nov. 1, 2008. I really want to know why you can't get any one to talk too besides the late fee I was charged. Is there anything that you can do or me? Thanks for your help.

Jennifer of Rusk TX (12/01/08)
Glad to hear I was not the only one GEMB shafted this Christmas. They lowered the limit on my Dillards and Old Navy card to the balance owed. Cutting my limit considerably. What is even crazier....they just raised my limit on my Old Navy card 2 months ago because you are a preferred customer and we appreciate your business so we have raised your credit limit...happy holidays. They sent a letter in the mail both times...more than 2 weeks after the limit was decreased. (thanks for the warning) Both times the letter stated due to late payments...blah..blah..blah. Yet when I called GEMB they stated I had no late payments.To make a long story short they told me to call the credit bureau listed on the letter.

When I called them, GEMB had not pulled a credit report in over a year on me. SO...my question is Why would GEMB start lowering limits???? Are they getting ready to go under??? Others beware!!! GEMB holds these creit cards to name a few...Old navy, Gap, Banana Republic, Dillards, Walmart. So check your limits before you head out shopping or you might just end up in an embarrassing situation.

Well my kiddos will have a slimmer Christmas this year. We had paid our cards down to almost nothing and that is what they brought my limit down to. Thanks again GEMB :(

Allison of Carrollton TX (12/01/08)
I for the last 5 years have always paid over the minimum and has never been late on a payment. GE moneybank on my ford credit card took my balance from 2500 to 300! I have been perfect for 5 years and trying to fix my credit and this happened as well as dropping my credit score down 100 points. Equifax was they're reasoning with past due accounts from 6 1/2 years ago! that credit problem 6 1/2 years ago is set to fall off my credit in the next 3 months! so they change my limit for no reason and messed my credit score up after i spent 5 YEARS REPARING MY CREDIT

credit score dropped 100 points

Bridget of Riverview FL (12/01/08)
My husband and I have 4 creditcards (Lowe's, BrandSource, PayPal Buyers Credit, Chevron)that over the past year have been switched over to GE Money Bank. On a recent trip to Europe we attempted to use the Lowe's Visa (credit limit $5,000 and a 0 balance) to rent a car but the card was rejected. We called Ge Money Bank only to find out that the limit had been lowered to $1,000. We were never informed about that although the rep in India claimed a letter had been sent 4 weeks prior!!!

Back at home I checked the credit limits of the other cards but everything was okay. Then this week we get a letter informing us that the $2000 limit on our BrandSource card had been lowered to just $700 which is what we owe - interest free. Needless to say now we are waiting to see when the other limits are going to be lowered which I am sure will come before long.

Mavis of Pittsburgh PA (11/30/08)
I went on line to make a payment on my CareCredit account. This was on Saturday, November 29, 2008 while reviewing my on-line statement I noticed that my credit limit has been significantly reduced by $1,100.00. My prevsious card statements refelcted my original credit limit when I had opened the account in 2005. I have received no written notice, no phone call no explanation about why my credit limit has been reduced. My balance of $570.00 isn't significant with a credit limit of $2,000; however with a credit limit of only $900 (the new limit posted on my electronic statement) that balance is significant.

The decrease in my credit limit HAS ADVERSELY IMPACTED MY CREDIT SCORE LOWERING IT MORE THAN 26 POINTS WHICH PUTS INTO JEOPARDY MY DREAM OF PURCHASING A HOME. I have never made a payment late since having this account. I have never exceeded the available credit limit on this account and to have this organization dismiss such actions that would only harm a responsible client who has taken their responsibilities and payment of debt seriously is sickening.

I'm angry and heartbroken because through nothing I have done, this agency can destroy my dreams of owning a home and not be held accountable to the countlyess thousands of customers it appears they have done the same thing to. I plan on contacting each credit bureau to report this, as well as alerting other federal agencies including my state's attorney general and the Better Business Bureau about this, perhaps then I might get some response and some corrective action by GE Money Bank.

I have only two credit cards (by design). More then five years ago I paid off more than $23K in credit card and finance account debt, the old fashion way, I made monthly payments until all balances were zero. To have this happen to me know, is devasting. By lowering my credit limit, GE Money Bank has negatively impacted by CREDIT SCORE. The moment my CareCredit account credit limit was lowered, it appears now that I have debt more than 50% of available credit. I am trying to purchase a home and have done everything I can to keep my credit balances low and paid on time. Since this account was opened in 2005 I have made payments electronically to ensure that the payements were received promptly and on time. How can they leagally get away with this, its criminal.

Virginia of Macon GA (11/30/08)
I recently contacted Lowes a month ago to find out about increasing my credit limit to purchase a new appliance for my home. The representative that I spoke with told me that the increase was denied. I was surprised as I had never been denied by any of my credit cards a credit limit increase and I had never missed a payment with them. When I asked why I was told that I would receive a letter in the mail.

When I received the letter it stated that the decision was due to past due accounts and other negative information. I was shocked as I had just received a letter the month before from one of my other credit cards that because of my good credit history they were increasing my credit account. Now I wish I had never called Lowes because GE Money Bank has lowered my credit limit on my Lowes account from $1,100 to $200 as well as my Dillards and Sams credit cards that are through GE Money Bank.

I obtained a copy of my credit report and my credit score has went down so drastically that now today I received a letter from American Express that they are closing my credit account due to my negative credit score and the number of`accounts that are at the credit limit so I longer meet their customers requirements. I have always paid American Express as agreed. GE Money Bank had lowered my credit limits to the balance owed.

Rod of Maricopa AZ (11/29/08)
GE lowered our Care Credit from $3,000 to $2,000 with a balance owing of $2,400. Now they are charging a $30.00 over the limit fee. We have had this card for over 2 years and have never paid late. In fact, we are on an auto pay plan. Called with no results. Can they really do this? Along with lowering this card, they lowered our walmart card from $500 to $100. We didn't owe them anything on that one. Our JC Penney card $5,000 to $2,250. We owe them 2,225. Our PayPal Credit from $750 to $100. Owed them nothing on that one. This credit crisis is just getting worse........... If this is going to continue, why shouldn't we all just boycott credit. I can only imagine what this has done to our credit score! No wonder the economy is in trouble!

Over limit fee of $30.00 per month. Credit Report damage unknown.... I don't even want to look.

Jon of Kingston TN (11/29/08)
I have / had 2 account with GEMB. The first is with walmart and they lowered my limit leaving me with no credit avb. The second a lowes card that they closed for no reason. This company offers no help and when i called and finally spoke to someone they told it it was due to the economy situation that this has happened!!!

Even though i have made all my payments to the company and the fact that i only had small amounts of credit on these accounts in the first place there reason of the recession is crap. I make all my payments to all of my accounts and i am not behind on any of my accounts.  As a Tax payer and a person like many who is trying to do the right thing with credit this company should not recive a single dime of bailout and should close due to poor mangement of there company and the very very poor customer relations.

None thus far this just happened. I belive this will negativly impact my credit

Luke of Coralville IA (11/28/08)
On October 26th I received a letter from GE Money Bank stating that they were lowering my available credit from $7000 to $700. I only have a balance of $377 left out original purchase of $1800. I my purchase was made on a 2 year, no interest program less than a year ago. My payments have been on time except for the last one which was one day late. I just forgot. The reason they gave me for the decline in balance was # trades with deliquesncy in last 12 months. Average Credit Utilization on revolving trades. Present or past Delinquncy on trades.

I pulled my equifax report which doesn't show anything that they are talking about. Since everyone sells their loans now days, it's impossible to tell who some of these companies are that have looked at my credit, but GE Money Bank is not on the list. As far as I'm concerned this is fraud. I called GE Money Bank to discuss this issue and spoke to a supervisor. I was only asking for specifics examples of deliquency, credit utilization or delinquency. She could not give me any information. She told me that she was as high as the call was going to go and she didn't have my answers. I then asked her who made the decision to lower my available credit, she told me GE did.

 I then asked, what I thought was the next logical question, What is GE's number. She told me I was calling it. I asked her since GE was the one who made the decision and I was calling GE, she needed to give me the reason this was happening. SHe again said she couldn't. All I wanted was a explination for this change and she couldn't give me one so she started to hang up on me. At that point I was frustrated and I yelled and cused, but it did get her back on the phone for a while longer so she could speak her peace. Then she hung up on me.

It looks like this story is repeating itself over and over again and it's irritating when no one can give you a reason why. They might as well send out a letter closing you account just because they feel like it. This just seems like they're skirting legalities. So far my Beacon has dropped by 10 points but it's still early.

T of Watauga TX (11/28/08)
This is the same story as the others. I have a Sams card and was told that they decreased my credit limit due to late payments. No way. I was also told it was due to Equifax which is stated in the other stories. I relize everyone is hurting due to the credit crunch. I wish they would just say that due to the Economic conditions we have to lower the credit limits.

I am triing to rebuilt my credit and this makes me look like I can't or won't make sound decisions. Everyone is hurting, but this makes it even worse on the people who are triing to restore their credit.

Tanya of Hartshorne OK (11/28/08)
I have applied for several credit cards with GEMB. I have been turned down for all of them. Then I apply in my husbands name (with his permission) and he gets approved. My credit is better than his. We have a 4-wheeler loan with them in both of our names. I also have about the same income as my husband. Is it because I am a white female american or what?

Jim of Moscow ID (11/28/08)
I too had the same experience. GE Money bank lowered my Walmart credit limit from 1200.00 to 130.00, the current amount owed despite the fact that I have never been a day late and had the account for ten years. I ran a credit report, and it shows nothing negative, and that they had not made an inquiry.

They notified me of the decrease 3 weeks after the fact, so my card was declined while paying for groceries. Luckily I had my AMX card with, so didn't have to put a cartload of groceries back!

Susan of Federal Way WA (11/27/08)
I had the idiot from India call me at work about a payment that was supposedly late and I did not understand a word they said so I hung up. Another time in 2006 collection called my house and harrassed my boyfriend insisting they need to speak to me. Solution: Contacted the headquarters and told them the illegal practices their collectors are performing (sited the code they were violating)and demanded my number be removed and they are only to contact me by mail.

I got their name and faxed the demand for contact only to be by mail. Since then I had an incident with a late payment and I received a letter not a phone call. I personally think GE Money Bank needs to be regulated more closely and those that violate the law should be dismissed immediately along with GE getting a fine for each incident!!!!!

Miguel of San Juan, PR (11/27/08)
On 11/14/08 I received a letter from GE Money Bank stating that they decided to lower the credit limit on my Sam's Club Discover card from $6,000 to $1,920 based on late payments. I have always paid this card and my other accounts on time without any problem, as of matter of fact my score went from 585 4 years ago when I encounter some finacial problems and managed to succeed to almost 671 in Equifax, 686 in Transunion and 738 in Experian in the present.

I've contacted GE Money Bank yesterday and was told by one of their reps that I have to address the issue with the credit reporting agency cited on the letter which it was Equifax and they were the ones who reported the negative information to them. I called Equifax to check on this and in my credit report and they told me thet they did not issue such report and only is done when is requested by the company and that my credit so far was in good shape. The action taken by GE Money Bank is prompting me to consider closing these accounts and finding new sources of funding. Although My credit score has not been adversely affected by GE Money Bank's actions, I am planning to take this matter legally to the last consequenses.

Economic or phisical damage has not been placed personally in jeopardy yet, but it really hurt when you experience that the only card you had to be use in a any unexpected emergency or for any other use is been lower without a real and justified true reason.

Margaret of Alpine TN (11/27/08)
My credit limit on my WalMart card has been lower to match the balance that is on my card. I have also had a CareCredit Card with no balance closed by GE Money Bank.

This has lower my credit score more than 100 points and has caused my other credit accounts to lower limits and even close accounts.

Karen of Modesto CA (11/27/08)
Rec'd a letter dated 11/2/08 - stating that my DiscountTire/GEMB account was being closed based on my credit report obtained by Equifax. I do not owe any money on this card. I have used it twice and paid it off both times within the 0% interest promotional period. I believe that they are closing this because they can't make any interest off of me. I think that GE is too busy schmoozing the Iranian's to be concerned with the American people.

I have 2 other credit card accounts that GE handles. I hope to have them paid off in the next 3 months, and I hope they lose their ass in the upcoming great depression.

Kimberly of Newport News VA (11/27/08)
I just posted a comment about how G.E. robbed me using my paypal account and how I cancelled my Lowe's account and I just discovered that they are the owners of WFFNB which is the Newport News Clothing account I had that started this entire mess by erronously posting an error on my credit report. I really want to speak to a Boston Legalish type of attorney who will stand up for the little person and show these out of control banks that they cannot get away with sending a 750 point fico score spiraling toward 500 points! It's high time we stand up and fight.

Kimberly of Newport News VA (11/27/08)
GE increased my interest rate by double and reduced my credit limit to just dollars above my balance claiming an Equifax report prompted it. When I told them the report was wrong and had been incorrect and the item was removed, I was told I had a late payment over 1 year ago so there was nothing they could do. At one time I had charged this card and paid it off and had just charged it again and paid it off and had a very small balance on it. I also had a small balance on a Lowe's card. I was so angry I told the customer service agent I would pay them both off and close them. She closed the account without my permission which subsequently deleted the more than 2700 points I had accrued for $35 dollars in gift certificates.

When I called tonight I was told there was nothing they could do about my lost points but I still had a $14 balance on the card so they would happy to erase that instead of giving me my $35! I told her in the nicest way I could that my taxes were being mismanaged in order to bail out these sorry banks who are robbing the citizens of America. Because of their ineptness, my fico score has been lowered dramatically and I want what they owe me. I will see them in court, I have had enough of these banks.

My fico score was lowered by 300 points!!!! I didn't get the money they owe me but they would certainly squeeze me for every cent. They charged me interest in excess of 18% on more than $900.

Stacey of Linden MI (11/26/08)
I don't even have an account with these people unfortunately the people that had my son's cell phone number did. GE calls DAILY 3 times a day asking for mark or susie.... We have called them and told them we are not them, we have offered proof of the phone number.. they continue to harass us. Every other collector has stopped BUT this one... I feel terrible for those that have to deal with them

Craig of Irmo SC (11/26/08)
My wife received letter stating her Wlmart card by GE Money Bank credit limit has been reduced to $320 from $1000 as a business decision, her balance was $318. Now not only can she not use it to holiday shop t Wlmart her over all credit is going to be bruised for carrying high proportional balance and this will probably affect her other creditors.

And today my PayPAl Buyer Credit by GE Money Bank reduced my credit limit from $600 to $380, my balance was $360 so I can no longer buy anything either.

US Gov bank bailout is such a farse, they are getting all the tax payer money and cutting off any one from buying things, very counter productive

Elswith of Jackson MI (11/26/08)
I received a letter today from GE Money Bank, dated 11/18/08, terminating my Lowe's credit card. Once in the more than 16 months that I have had it, I have been late in making a payment. I currently have a small balance which has already been scheduled to be paid off no later than 12/03/2008. When I opened the account, my credit rating was no worse than it is now; I had planned to improve my standing through the credit card which in fact took place.

GE Money Bank claimed that a report from Equifax contributed to the decision to close my account.

Paul of Huntington NY (11/26/08)
I went to purchase furniture and the store offered me zero percent financing for 1 year if I used their credit card. I have always had an 800 credit score. I received approval for the card and ordered my furniture. They requested that I pay upfront the tax and delivery charge, which I did. We never got the furniture. I began receiving bills for $3000 from GE Money Bank for the furniture I never received. I contacted them numerous times stating that I never received the furniture and the store went out of business. They claimed that they paid the bill and I had to pay them. I sent letters, dispute forms, etc. and got nowhere.

You always talk to customer service in India and they hang up on you when they do not have an answer or do not understand you. GE Money drove my credit score down and still would not resolve my problem. They sent me to a collection attorney that never responded to me and filed for a judgment against me. I was never served and next thing I know, they froze all of my bank accounts. I paid them the money owed and told them I was going to keep disputing it. They withdrew $11,000.00 out of my bank account a week after I had already paid them. This has been a total nightmare. Thanks to GE Money. I never signed a receipt and they still claim I owe them. Now my other credit cards are closing my accounts and cutting my limits because of them.

My credit score has dropped. My insurance company will not insure me now because of my credit score. My other credit cards have been closed even though there is no balance on them and my last credit card had the limit cut. They took my $3000 cash and $11,000. for furniture I never received nor signed for.

Della of Belton SC (11/26/08)
I am having the same problems as others. I posted an earlier comment. I wanted to update the other angry citizens. I complained to the BBB and the company to which finances with GE Money Bank (in this case Select Comfort). The Select Comfort company said they would give my complaint to their CEOs. GEMoney Bank answered my complaint to the BBB by saying ---we did what we did and we will not reopen the account.

I redponded to the BBB that their response was unsatisfactory. I too,looked at my credit report----and I had many cards that were also owned my GE Money Bank, and all of them were closed. This is the first time I remember getting a letter from them telling me what the company was doing. All the cards had zero balances.

It lowers my credit score

Darlene of Riverview FL (11/26/08)
My daughter subscribed to Viacord. GE MOney Bank runs their billing/collect service for them. I signed as a co-signer for my daughter. I NEVER received a bill or anything stating that the account was past due. However, they reported this (my daughters' account), as again I am a Co-signer only and was NEVER billed, to the collection agency reflecting MY CREDIT! How can they report to the credit agency something they have NEVER even billed me for?

Then when I called to get this cleared up...first I was insulted and told by someone named Ruth, that tells me NOTHING of what the bill is for (I did not know it was for Viacord!) nor whose name its in... but instead she actually says to me that it is your husband's acct. and he's primary holder on acct. that you do not know about! Can you beleive this? Her name was/is Ruth. After calling several times, I finally got someone who gave me the right info, but when I argued my point with her and asked to speak to a supervisor.. she put me on Indefinite hold!

I called once again and before I could even explain anything, I was hung up on! All the 'women' there were rude, had no knowledge nor clue as to WHAT was going on,nor did they barely speak or understand English as they ALL (and I am serious about the ALL) had middle-eastern like accents. Once again I called and a MAN answered who was actually polite, yet had no info to give me other than No we do not have the number for Viacord I finally gave up and really got nowhere and never got the number for Viacord so as to check the status of the cord viability and to see if I could take over the account IF the cord WAS viable!

So far this is on MY credit report and I want it OFF. I am not responsible for something I have not been billed for? Am I? How?

Juana of Long Beach CA (11/25/08)
I tried to negotiate the interest rate due to it being extremely high. The customer service agent, if you can call it that, was not only rude but didn't care about why i am unable to make payments. I am on social security am 67yrs old and can not continue to pay so much in interest. My interest is 29.99% and unfortunately should something not be done to help me I won't be able to make anymore payments.

Anne of Daytona Beach Shores FL (11/25/08)
I thought I was alone getting GE Money Bank's 11/2/08 letter telling me based on our most recent review of your credit information, your inactive CARE CREDIT/GEMB account has been closed. The account will appear as, Credit Line Closed-Closed by Credit Grantor, on your credit report. Principal Reasons for making this decision: present or past delinquency on trades. %trades with present or past delinquency. No bankcard trades. These reasons are based on your entire credit history and not solely your history with GE Money Bank.

I opened this account earlier in the year in hopes of getting much needed hearing aids. I havent' been able to come up with the remainder so this purchase will have to wait longer. I never used this GE account.

Amy of Coventry CT (11/25/08)
BEWARE of JC Penney credit cards or any other store that uses GEMB. I've worked very hard to maintain an impeccable credit history, which I've managed to do for nearly 20 years. I've never made a late payment to anyone in all that time and have a ridiculously high credit score. All that changed when I bought $97 worth of clothes with my JC Penney card in the fall of '07.

I only used the card in order to take advantage of a promotional discount they were running at the time (before that I hadn't used my JC Penney card in years). It just so happened, I had sold my condo in the summer of '06 and bought a house, and JC Penney's/GEMB's records were never updated with my new address (apparently).

The bill for that $97 must have been sent to my old address, and since it had been over a year since I had moved, my mail wasn't getting forwarded to my new address anymore by the post office. I guess the person who bought my condo did not try to contact me, nor did they put return to sender on the bills. And there's no way I would've ever remembered to proactively pay it without receiving an actual bill for it (who would?!

Venita of Costa Mesa CA (11/25/08)
On 8/31/07, I went to purchase a stackable wahsher/dryer. I walked around and found the appliance I wanted to purchase. This item was on a NO PAYMENT/NO INTEREST IF PAID WITHIN PROMOTIONAL PERIOD which was within 6 months. I was given an application for credit. I completed the application and was approved for a credit limit of $1,500. The total for the appliance was $987.60. I paid this total off within the six month period to avoid charges. I was actually proud of myself considering money was short. And also my credit would look great. I have been working extremely hard to get my credit back on track. So I felt good.

On November 2, 2008, I received a letter in the mail from GE Money Bank indicating that they have closed my account due to further investigation of my credit history, but not solely on my credit history. Something about closed by credit grantor. Now, this is going on my credit by no fault of my own and over a year later, they feel I don't qualify for credit after I have paid off my appliance in a timely fashion. This is wrong, unfair, and something needs to be done. I have notice numerous complaints regarding this company, but have not read any solutions or read anything regarding an investigation behind this companies practices.

Again, this is going to ruin my credit after I have worked so hard to get it back on track. I am not saying it was perfect, far from it, but if you would look and see, I am trying hard, making all payments on time and now this. Please investigate

Floyd of Summerville GA (11/25/08)
same as many have mentioned, had both accounts for some time and have paid triple payments on both, lowe's count was paid off couple years ago and decided to use it agin. Then all of a sudden I get a letter concerning both accounts that they were reducing my available balance.

Sure is a lousy way to do business and this does reflect on both Sam's and Lowe's since they chose to use GE money bank. I will get both paid off and then they can stick it. I call this the same as harrassment

Brian of Endicott NY (11/25/08)
In October, 2007 I purchased two TVs through PanasonicDirect.com using a finance promotion offered by GEMoney of 12 months no interest. The initial deferred interest transaction amounts totaled $2371.96. On or about October, 29th of 2008 I tried paying the remaining balance in full on the purchases which amounted to $1,379.33 through the GEMoney website. The difference from the initial transaction and the remaining balance was paid in 11 automatic installments of $100.00 dollars on a monthly basis on or before the specified due date. Shortly there after on the above stated date of 10/29/08 an amount or $100.00 was paid via automatic billing, not the intended amount of $1,379.33 which is what I thought would be processed.

Researching the current account statement for the statement period of November 2008 it showed that only the amount $100.00 was paid on the exact date of 11/3/2008 and not the full remaining balance of $1,379.33 as was intended in the process of the payment on 10/29/08. Because this amount was not processed the account then incurred a deferred interest rate finance charge of $584.67. An attempt to render the credit of this deferred interest and to explain the issue a phone call was made to GE Money Customer Service on 11/24/2008. After a short hold of about 10 minutes it was explained first to a Customer Service Representative (who did not state his name) of the apparent issue at hand.

This initial Representative stated that he could not assist and then transferred me to a Customer Service Escalation Specialist after I had requested to speak to his supervisor. After a 20 minute hold Escalation Specialist Robin assisted with the call. In attempts to explain the error the Representative stated nothing could be done and handled the call in a short manner after I had politely asked for assistance and explaining in full detail the apparent error that occurred. After repeated attempts for assistance and again asking in a calm manner if there were any means in which this issue could be resolved the Representative eminently stated, in a somewhat brash manner, there was nothing that could be done and then proceeded to end the call abruptly.

The economic damage that has resulted from this error is that I am now being charged with a finance fee of over $600.00 in which I am not totally sure is even the correct amount looking back at previous statements. I am requesting some viable assistance from the company on how to successfully resolve this matter.

Danya of Austin TX (11/25/08)
I have a credit card with Paypal through GE Money Bank and recently had my credit limit decreased by almost 200 dollars. I was unclear as to why this could happen as I pay over the amount due and only have 84 dollars due on the account. I have NEVER paid late. I looked on the internet and came across many, many others that have had the same thing happen. I am appalled!!! I also have credit cards through GE Money Bank such as Lowe's, JCPenneys and Walmart. I have no balance on these cards and at this time they haven't messed with those credit cards. My credit score has dropped 20 points. How are they allowed to do this?????? And why are they not accountable to their consumers??? They are messing with peoples credit which can cost people much more then actually losing the credit card!!! What are the avenues that consumers can take??

My credit score has dropped by 20 points. Since my credit limit has been changed I now am carrying a high balance which I was not before which will most likely adversly affect my credit score. I have 4 credit cards through GE Money Bank and this will cause my credit score to plunder if they reduce or close all the accounts.

Demetria of Harvey LA (11/25/08)
I received a letter today from GE Money Bank stating that they have closed my account. The account is with Lowe's. I have NEVER been late and have always paid above minimum. I just don't understand. Why couldn't they have given me an option to pay off the credit card instead of closing it which will hurt my credit score?

Are they trying to stop people from purchasing for the holidays? That has to be it! They apparently are in financial trouble. This is so unfair!

Adverse negative affect on my credit score.

Lisa of Boise ID (11/25/08)
I received a letter today from GE Money Bank telling me that due to some negatives on my credit report, they have decided to close my Lowe's credit card account.

Why would they do this? I have never defaulted on my Lowe's account. I've been the kind of customer who shops at Lowe's for specific home projects, then pays off my balance, then when another project comes up, I go to Lowe's.

I originally got a Lowe's credit card because I'm tired of Home Depot. In fact, there's a Home Depot 2 minutes away from my house, but I would drive 15+ minutes to go to Lowe's because of my preference for that that store over its competitor.

However, Home Depot does not refuse my business by intruding on my credit situation and by judging me according to it. I have a balance of $41.30 on my card. I'll be paying that off in December. When this country's credit crisis begins to clear, and our economy steadies, I will not forget this incredible offense. I will never shop at Lowe's again. And you can be sure I will be blogging about this incident on my web site to let others know how much Lowe's does not want Main Street citizens to shop there.

I had two credit cards with GE Money Bank - Lowe's and JC Penney. GE Money bank lowered my credit limit from $2000 to $300 and gave the same reason for it. I'm afraid my credit score will be damaged because of a creditor closing accounts for me (when I received the letter informing me of my lowered credit limit of my JCP card, I called and closed the account, refusing to do business at JCP ever again.) Now I'm going to research my other credit cards to see which ones have GE Money Bank as their parent company so I can close those accounts too and add them to a list of places I will never give my business to. My credit is already bruised because of this. Why not a few more?

Phi[ of Tulsa OK (11/25/08)
Please,Please,Please people who get these out of the blue letters from GEMB lowering you credit limit because of some supposed creit report ....PLEASE CK your redit report all inquiries will show up as i my case posted below I could find no inquiry by GEMB so the lied and are lying to you all. Yes! a class action lawsuit is a must to this underhanded practice and lying , surely there's a Federal Law agianst such shannigans.

Valda of Garland TX (11/23/08)
I juest want to say I think it is a treeible way to do businees when you have had a cc with (in this case Sam's and Walmart) and they come along a for no reason reduce the credit limit on my account. It has never been late, paid off more times in full before its due. No notification that it is going to happen, went to the store and checking out said sorry your balance is not available when I knew I had at leat 400 out of a 6oo credit limit. There answer was sorry a letter went out a few days ago. The reason, not based on my credit with the store a report. Now they put my limit to what I owe which makes me look worse. My Husband lost his job and I have trired to keep evry thing a current as poossible but when it happend yes, I got behind on things and my credit report is not good but not with who they took over. I think that is terrible business practice.

Damage is now, my credit looks worse,like every thing is maxed out and frankly it was embarrasing being at the store with a whole backet of groceries and being told sorry.

Rebecca of Binghamton NY (11/23/08)
I applied for a Care Credit account to help in having much needed dental work done for my 3 daughters and myself. (The dentist office offers applications) I have not used the card yet and just received a letter from GE Money that my account was closed by credit grantor for issues on my credit report.

I have been trying to rebuild my credit after filing bankrupsy 10 years ago, now this will negativly affect my credit report. I had no idea why this occured until I got online and read many other people are in the same situation. To make matters worse my boyfriend just applied for a Lowes card (also through GE Money) before I found what they are doing to their customers. now his good credit will also be damaged. Someone needs to do something about this. Also, the stores who rely on GE Money to offer credit to their reliable customers should be aware of what GE is doing, they will be losing alot of business! My credit was good enough several months ago but all of the suddden it is not.

William of Wharton TX (11/23/08)
On 11/14/08 I received a letter from GE Money Bank stating that they decided to lower the credit limit on my Sam's Club Discover card to $100 based on account delinquency. I have always paid this card balance in full upon receipt and on one accassion in 2007 actually overpaid the account prompting GE Money Bank to issue an overpayment check back to me.

I have been a loyal customer to Sam's Club for many years and actually hold a business account there as well. I have contacted GE Money Bank and was told that I have to address the issue with the credit reporting agency cited on the letter. The action taken by GE Money Bank is prompting me to consider closing these accounts and finding new sources of funding. My credit score has been adversely affected by GE Money Bank's actions.

Steven of Vail AZ (11/23/08)
I can almost see them cutting credit limits drastically for people who are overextended and are seeking or using credit counseling, even if the GEMB account is up to date.

They cut my limit by 80%. My credit is clean, no delinquencies ever. All my accounts are current and I owe $50,000 less than when they gave me the card in the first place. In fact, I didn't owe them a dime when they slashed my line.

When they would not restore it I asked why - and was given the biggest pile of horse-crap excuses you can think of. I told them to close the account.

To make matters even more exasperating, now I'm getting letters from them asking me to re-apply!!! Why, so they can give me a card with a princely $1 credit line?

Jason of Barnegat NJ (11/23/08)
I had this account for 14 months. It came with a small credit limit of $300. Its for tires not something you would buy every month but because I didn't use it enough they canceled my account. My conversation with 2 people at customer service stated that I didn't meet the criteria for this card holder any more and that they couldn't tell me why the account was closed other then that. I was never late, never paid finance charges as I paid off all balances within the specified time period. I also have 3 accounts still open one which I haven't used in years, 2 that I use I guess I use them often enough to meet there criteria and the other they closed under the same premise as this one!

This account along with the other account which they closed has had a negative impact on my credit score to the tune of it dropping 30 points for damn good reason other then they weren't making any money off me! Banks should not be allowed to affect someone's credit history/FICO based on not making any money. I have had credit problems in the past and thats where they stay, in the past why should people have to suffer when I didn't do anything wrong!

Mary of South Berwick ME (11/23/08)
GE Money Bank reduced my credit line on 1) JC Penney, which I have had for 20 years, and never been a day late or come close to my limit and 2) HSN, who I only had a 100 out of a 1000 balance. Again, no lateness at all. The reasons stated on JC Penney was not performing as well as our other customers so they reduced my line to 100 bucks. Spoke to people from India who had been outsourced and had no idea what a credit report was.

Decrease in FICO scores by 80 points. This was due to increasing my debt ratio on two cards to 100% of limit.

Lennie of Sacramento CA (11/23/08)
I was informed by Old Navy that my credit limit was decreased to my balance. i have always paid this account on time and usually made more than the minimum payment. i do not think this is fair at all. The reason they gave me was ridiculous.

This action is going to affect my credit score at a time when I am trying to make it better so i can help pay for my child to go to college. I am also trying to buy a house. I notice that I am not the only personbeing affected that this bank and their actions. i do not think that it is fair for consumers who make payment on time and have good account historys should be punished.

Jeff of West Columbia SC (11/22/08)
We like everyone elso on here have unjustly had our credit limit reduced , we have a Lowes card that had its limit cut to the current balance which is less than half of the limit , a Sams Club credit card that had its limit cut to the current balance also less than half of the limit , a Dillards card that had a zero balance that had its credit limit cut to $100 , all of these cards we have had for years , no late payments and usually send three times the minimum payment , this is not right to do this to someone who pays their bills , someone needs to do something .

This has lowered our credit score and is quite a kick in the teeth .

Harvey of Jacksonville Beach FL (11/22/08)
I recently(11/22/08) received a letter from Ge Money that my credit limit on my Chevron-Texaco credit card had been lowered to $100. Ihave not been late on my payments and currently have a credit bal on the account which they did not return to me. I have had the card since 1978. I travel in my business and use the card to by gas when i am on the road.

Based on the current price of gas $100 does not do me a lot of good. When I called GE Money to discuss this with them and get my limit raised, I was told my a credit supervisor (katie) that she could not increase my limit based on the credit report they pulled on 11/10/08 No such inquiry shows up on my cedir report for that date. I then ask who could make a decision to increase my limit and she said and I quoat no one at GE Money could change the decision to lower the limit or to increase my limit not even the CEO of GE Money.

Based on these practices I will stop doing business with any company they repersent. Also I would gladly participate in any class action suit against GE Money Bank.

This process of lowering limits for no valid reason has a negative impact on anybodies credit scores.

Lynne of Sterling Heights MI (11/22/08)
My limit was lowered from $6000 to $500 with no explanation. My credit has not gotten better of worse. It has stayed the same. The two times I did use it it was paie off right away. Never late, never over limit. When I called for an explanation Kristin was really rude and said I had to wait for the letter. Hello, didn't your company lower it but you can't tell me why other that routine account checks and my credit report. I was supposed to schedule elective surgery not to mention I was going to use it to pay for my daughters braces.

Wasted my time, depression over not being able to get done what I wanted done, adverse information on my credit report, very angry

Helen of Glenolden PA (11/22/08)
I recently was notifiedby GE Money Bank, lowered my e-bay mastercard from 5000. to 3000. I had no balance, as I had always paid in full or promptly when due. I went on yesterday to check, to find out that they lowered me again, this time without any notification by mail. They now lowered me to 1000. without any notification at all.

After I read all the complaints, I decided to cancel the credit card. Hopefully they will lose business. With the economy and times as hard as it is, this is not the time to do this to people. I would have been very upset if I went to use this and was denied, without any knowledge of it being lowered. I also have a Walmart credit card, which is now under GE. I recieved a letter today stating that they have also reduced my credit line. I had a credit line of 3200. and my balance was 1800.00. They reduced my credit line to 1930.00. They left me with 100.00 available credit. As soon as I pay them off I will cancel that card.

Janet of Agness OR (11/22/08)
I received a letter this week (dated Nov 12, 2008)from GE Bank, saying they, and Chevron, thank me for being a valued customer. So valuable that they reduced my limit from $300 to $130!! I called the number at the bottom of the letter. I was told the reduction was due to a review of my credit report (Equifax). I told her that actually, my credit is better now than at the time they granted me the credit card! I also told her to check and see that I have a PERFECT payment record with them, have never been late, have always paid more than minimum due, have always paid before payment due date. My balance was only $38.00! She confirmed this, but said it was due to the credit report, which was private and she couldn't tell me more than that!

Felicia of Jacksonville TX (11/22/08)
I have a Sams Club Card issued through GE money bank. I had a $300 credit limit, paid on time every month, and carried a low balance. I received a letter two days ago, stating I was receiving a $60 cash advance benefit since I had been with them for a year. I noticed today when I made my payment online, that my limit is now $150. Now my balance is very close to my limit and this has now screwed my credit score.

I am in the process of buying a house and this has dropped my score by 30 points!!! I called customer service and all they had to say was because of info. in your file. I think this is a bunch of BS. The few collections I had were on their from 4 years ago when I lost my job. Now all of a sudden it matters. I told them to shove the account in their a** and I would take my business elsewhere. Something should be done to these LIARS!

Michelle of Eastlake OH (11/22/08)
Let me start by urging everyone to call their Congressman or Senator and urge them not to help GE Moneybank in the bail out process - the way they are treating the consumer is not acceptable. I have several store accounts that I now find are handled by GE Moneybank. I have had my available credit reduced or cards closed due to lack of use or my credit score from one of the major reporters. I have never had a late payment with any of my cards, or paid a finance charge for that matter. I have had credit issues that I have been working on with a Credit Counseling agency and they are almost cleared up, also I got some of these cards when my credit was at it's absolute worst.

Like many others I could only talk to 2 people at the CS level and one was very rude, the other was quite nice - her solution was to present to them a clear credit report and they might increase my limits - THAT IS NOT GOING TO HAPPEN, THEY CAN KEEP THEIR CREDIT CARD. This is going to impact my credit rating which I have workded very hard to improve by doing the right thing and paying my bills, not filing bankruptcy.

Melvin of Morgantown WV (11/22/08)
We also have recieve a letter stating that our credit line has been lower to just what we owe leaving us with no credit line. They have done that with all of our cards. We have always paid our payments before the due date and to be treated like this is uncalled for. I wonder if the CEO's of these companys like Lowe WalMart Chevron PayPal Credit knows what GE MONEY is doing to their customers because they are going to start boy cotting against these company because GE MONEY have done them wrong.

This is a bad time for people to stop buying because of the holidays there sells are going to go down because no one is going to buy anything that assoicates with GE MONEY like buying gas at chevron, Ge Appliances, There is alot a company out there to buy from.

John of Biddeford ME (11/21/08)
Ge Money Bank lowered my limit too. Guess what? I'm going to transfer my balance to someone else.

Dianna of Clarksburg WV (11/21/08)
I received a letter yesterday from GE Money Bank stating that my Sam's Club credit limit was being reduced from $600 to $500. The reasons were # of collection accounts. Average credit utilization on revolving trades and months since most recent collection account reported. The collection accounts are from hospital bills from 2004 which are being reported by 3 different collection agencies some of which have already been paid. I have tried to get Equifax to correct the errors and remove duplicates but have had no luck doing so.

I have for several years paid every account I have on time