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Anthony of Goodlettsville TN (06/25/08)
Received a letter stating that my account, which was PAID OFF AND CLOSED on August 24, 2007, was now being Closed by Credit Grantor (GE)because they checked my credit and it shows delinquencies. First of all they had no right to check my credit, since I closed this account when it was paid off almost a year ago, as this causes my credit score to go down. Secondly they should have CLOSED the account when I requested it in August 2007 and I DO HAVE A COPY of the letter that was mailed to them to close it. Customer service told me they closed it but to also send the letter to close it (so they'd have my signature)and that is exactly what I did.
My credit score will have points against me over this. Every time my credit report shows an inquiry, it means points taken off. Every time a Credit Grantor closes an account, it's points against me. This will heavily damage my credit score. This is unfair, because I don't think I ever even made a late payment to GE, so for them to come back now and screw me over, I'm not taking it lying down and if need be, will get an attorney to sue for damages to my credit report that GE has directly damaged. My account should have been closed BY ME when requested in August of '07, and this should not have happened.
Tom of Menomonee Falls WI (06/25/08)
Their offer is for interest free financing if the balance is paid in full after x-months, usually 24. No matter if you mail in your payments, have autopay from your charge card, or direct debit from your bank account, GE will ALWAYS claim they did not receive your payment, or received your payment late. Why? Then they can add late charges! And of course, your last payment is always lost, therefore you did not pay-off your balance in the predetermined time frame. Then they try to collect a huge interest payment effective from the inception date.
You cannot contact the company via e-mail; they ignore e-mail. You cannot get a response via snail mail; they ignore your letters. If you are willing to sit on hold for 45-60 minutes, and punch in your account number countless times, you may be able to reach a person with a pulse. Said person will claim your payment was not received, or received late. In my case, I had electronic records of every payment. I also paid extra every month. When asked that I provide the proof, I faxed copies of the electronic transaction records as well as e-mailed same. Of course, they never received it despite the fact that I was holding the FAX confirmation in my hand and looking at the e-mail receipt.
Save all your evidence if they come after you. However, they won't because they would lose; I am telling you from experience. Hours on the phone.
Russ of Twin Falls ID (06/24/08)
Payed off my fourwheeler 3 months ago and have requested the title twice now and still have not recieved it. I will request it only once more and then I will get my lawyer involved. So I suggest you give me the title to my payed off fourwheeler.
Martin of Melbourne FL (06/19/08)
GE Moneybank hosted a consumer revolving credit loan for an Air Conditioning system Purchased 15 months ago. It was a 12 month interest free loan, and was honored by GE Moneybank, however after making our first payment, no statements were received for 3 months. Statements came sporadically, not monthly. Since then, we've made payments when statements were received, and our account was even sent to collections for non payment, when no statement was sent to us.
I've since paid all but $182.50, then receive a letter 3 days later telling me I owe $364.00. I called customer sevice, and they say the payoff balance is $311.21. Either way in less than one week, I've accrued over $100 in charges to the account. They've tagged 2 months late charges, and interest already...3 days after a payment was made. Every revolving credit account I've ever had sent a monthly staement, except for a zero balance, we received 4 stateemnts in the first year of the accounts existence, conveniently when there's no interest.
After the 12 months, we're sent to collections for non payment, when no statement was received. This is a shady business practice, and I feel my last payment will be made by certified mail to ensure no mistakes on their part.
Inconsistent business practice, combined with shady loan agreements have cost me $1400 in interest and late fees. I will never use this account again, and I have contacted the business that recommended them to their scam. I could have struck a better deal with a loan shark!
Brian of Deerfield Beach FL (06/15/08)
I had a simple loan of $900.00. I was to pay $50.00 a month for 18 months at a 0 percent interest rate. We had been making our payments assuming that they were being processed when they told us later that 2 payments were reversed and we owed 2 late charges and 2 reverse payment charges totaling $156.00. They clearly did not process these payments so they could add these bogus charges.
I do not know what is going to happen because I spoke to a customer service rep and asked if I could pay the entire balance off. I am worried they are not going to process it or maybe try to add new additional charges. I am very angry that the Dr.s office recommended this company for my financing.
Pamela of Sullivan OH (06/15/08)
I'm a single mother of six so every penny counts. When buying gift cards for folks be aware of which bank stands behind the card. I was given a $50 gift card from Walmart...'Walmart Visa Gift Card' so it's good anywhere. I had only made one transaction two days after receiving the card. The receipt I signed and the receipt the owner of the business submitted was for $32.70 but after being declined for transaction number two the day after I found out that my balance wasn't what it was suppose to be.
I called the ONLY number offered on the card, on the pamphlet and on the website and could never get a LIVE person to talk with me. I waited without making an automated choice and the computer disconnected me. When I called back and heard my automated balance I only had $10.76 left...hmmm that's not right at all. I checked the automated transactions and it's saying that the only transaction I had made was for $39.24. I don't know where the extra charge came from.
According to their pamphlet, their card and their website there is NOTHING to justify the extra charge. With six kids every penny counts and I'd like to know where the money went. I have no one to contact as the automated system seems to be the only one talking. There isn't an option to speak to a live representative and to wait for one just gets you disconnected from the automated computer system.
Funny thing is, when you first call the number they make reference to the 'call being recorded for quality assurance if you talk to a specialist(a real person).' I guess I'll chalk this up to a small loss and will boycott anything dealing with this banking institution...
Silvia of Riverside CA (06/12/08)
I purchased a brand new A/C and Furnace for my home. I was offered a finance program of 12 months no interest that these people set up through GE Money Bank. My credit is excellent so it was approved. However when I received my second monthly statement I noticed I was being charged interest even though I was told that it was interest free for 12 months. I called GE Money Bank right away, but they referred me back to the company I bought the equipment from indicating they are the ones that needed to correct the information submitted. Whan I tried calling any of the numbers I have for the A/C company they are all disconnected and noone is reachable.
In order to avoid accruing a ridiculous high interest of 19.15% I borrowed money from a family member who is helping me to pay off the loan. This was not what I had planned to do, but I felt I had no other choice since this company disappeared.
Joseph of Creedmoor NC (05/25/08)
I was offered and accepted a Lowe's Home Improvement Credit card, owned and mangaged by GE Money Bank, when purchasing a major appliance in 12/07. Deferred interest was offered until 6/10/08, at which time, if the full amount due had not be paid, all accured deferred interest would be due.
The balance due on my account was paid in full on 4/24/08, some 16 days before due date. However, a purchase was made on 4/21/08, which GE Money Bank offset/paid/credited with payment intended and listed as previous deferred interest/no pay balance therefore leaving a balance on the deferred account. This practice would activate the deferred interest charges eventhough the consumer has on good faith paid in full the balance due before the due date on the deferred interest purchase and thereby avoids deferred interest fees.
But SURPRISE-- GE Money Bank, at their sole discretion selects the method by which payments and credits are allocated to the account. So, if the consumer follows the rules, GE Money Bank's accounting practice attempts to trap the consumer to pay the deferred interest charges. None of the accounting practices were disclosed at the time of the credit offer, and only after reading the information on the reverse of the statement did I learn of their methods. I incurred no harm as I paid the balance due in full yet I remain concerned about the unethical accounting practice to collect deferred interest accounts.
Betty of Houston TX (05/22/08)
Old charges initiated in 2004 and were submitted as deferred payment plan, the date expired and in the intervening 4 years have not been paid. (Payments have been made monthly during this time frame.) These unpaid charges are no longer included on current bills due to the time lapse. This smacks of a previous bank called Providian (also dba in SLC)for which I find no listing as of today's date.
Believe this comes under the heading of a deceptive business practice.
Kristin of Seattle WA (05/20/08)
I got a care credit card to take care of dental expenses. limit was $1000, I had been paying regularly and paid close to $400 ON TIME, so i was suprised to find that they had turned me over to collections and my bill was now at $1300. I asked that they investigate, sent in all money order receipts i could find and copies of checks. they still call about twice a day trying to collect money, but Why would i send in money if they lost all but one payment that I have made? i tell them, they still call constantly. they are messing up my credit by turning me into collections and i paid regularly and sometimes twice a month to get the bill out of the way. WHAT DO I DO?
They lost money and give ME late charges and fees. they harass me for their mistake, they aren't looking into it, nobody listens when you call into customer relations.
Larry of Arleta CA (05/12/08)
On Jan,17,2007 I was issued a $2000.00 credit from GE Money Bank with the agreement that if I paid it off in one year that it was interest free. My first payment was due in March a minimum of $60.Instead I paid $200 a month early in Feb.I paid $200 every month for ten months, paying a total of $2000 off two months early. I then receive a late fees of $74.50! I called the company thinking there was a mistake, since I paid $200 a month every month and paid in full in ten months. I got them to reduce the charges to $30.50. I made out the check for that amount and put it in a stamped envelope to mail to them. The more I thought about it the more I felt that the charges were unjust. So I called them the next morning and asked to speak to a Manager. Dawn told me that I owe $74.50 and that I could not prepay! I said that doesn't make any sense, and that I was going to file a complaint. She told me that I could waste my time if I want. They now say that I owe them over $700 in late fees and that it is going into collection. I contacted Los Angeles Dept. of Consumer Affairs and sent them all copies. It took them five months to get back to me and said they them to reduce the charges to $250. I said that I'm not going to pay. She said they are not a enforcement agency! That I should contact the State Dept. I have many loans and credit cards over my 63 years, but I have never heard of such a thing. This has to be against the law! I'm retired, and don't know what I can do to get this corrected, and I don't want to ruin my good credit. Can you please help me? Thanks, Larry W. Hiner
I wake up at night worrying about it, and have trouble going back to sleep. I've worked very hard to establish good credit and don't want to ruin it! That is why I paid every month a month early so that something like that wouldn't happen. Now I wish that I would have sent the $30.50 that I still have, just to get this behind me. It is not worth this aggravation, even if it is a rip-off! I had know idea that I was going to have this much trouble!!!
Dawh of Itasca IL (05/12/08)
I'm an attorney and thought I'd never get ripped off. I read all of the small print. My story isn't half as bad as others. When I applied for a no interest for 12 months card I thought I'd transfer a balance from another card and pay it off easily in 12 mths. They took 4 mths to process my card. Online you can get processed for a card in 24 hours. I called and spoke to two different customer service women and got two answers. Eventually it turned out that the 12 months was actually eight months because of the 4 it took to process. I expressed my dismay pretty firmly and then got a letter saying that they had reported me to my credit agencies. They were wrong but they didn't like my tone, so after leaving comments on my credit reports my credit score went down. Always watch for that. You have an absolute right to respond to their comments on your reports and straighten out the record. I was glad I did this because I found another negative comment by a card I had closed a year ago, which was completely in the wrong but it doesn't stop them from adding a negative comment. I had to buy my credit reports (you only get them free once a year.) Cards are regulated under the FRCA or FCRA. This page will tell you more than I can. Read as much of it as you can. Only the site called Annual credit reports is credible. Don't fall for other sites. Don't fall for offers to fix your credit or consolidate your debt. I'm in Illinois. If the debt is older than 5 yrs than they can't prosecute. You may want to look up the Statute of limitations in your state. Also, I just paid it off in month nine and they gave me a gift of a $15 gift certificate, Three days later I got a bill this month for $15. Apparently I'll pay that no matter whether the card is completely paid off or not. My first instinct was to cancel the card. If you have good credit DON'T do this. When you apply for a better card (and do it quickly) new card applications don't want to see a recently canceled card, regardless of the circumstances. Get the new card first and then cancel the old one. I see people on here say they are going to ignore problems. PLEASE don't. They have incredible control and a huge lobby in Washington. They can get away with anything. I was watching a show today and a Senator admitted that the credit card lobby had written the new bankruptcy laws. You can't write-off as much as you use to. Fortunately I'm not in that situation. A lawyer should know to put everything in writing, but I didn't take my own advice and I spoke, in the beginning with people on the phone. PUT EVERYTHING IN WRITING. In Illinois a prosecutor won't take a case of credit card fraud because it is a civil matter. I know of no attorneys who want to take on an unpaid class action as all the law is against you. Write everything down to everyone involved. The more written proof you have from other sources the better. You can complain to the Better Business Bureau and the FTC, but they won't do anything. Read all that boring small print when you get a new card. I don't know as much about this site as I do about Bankrate.com (this may be deleted.) They are very reputable. The answer to all of this is that you have to take some serious time and educate yourself, but be careful where you go on the Web. The only other option is to hire an attorney and that depends how much you are willing to spend and how much trouble you are in. Good attorneys almost never charge for the 1st visit. Once again, don't ignore anything, even when you know they are absolutely wrong. I've seen them collect debts just because you live at the last known address of the debtor. They need no proof to place liens on anything. Never trust what they say on the phone, and don't trust much that they put in writing. I'm a criminal defense attorney, so I had a lot to learn on my own. This isn't my field at all. You can also try the FTC site for information.(Federal Trade Commission) If I could think more to help I would. Look at the expert sites. Good Luck.
I have a severe anxiety disorder. In dealing with them my Dr raised my pills until everything was resolved. I had to pay for Credit Reports. I Spent numerous hours with calling and finally waking up and writing this company as well as credit reporting cos, etc. I spent hours researching how to get any where with them. I had to learn what sites were real and which ones gave bad advice (and were probably written by credit card co.s.) They messed up my credit score and I was fortunate enough to learn how to fix it. There's more but I can't think of it now. Good Luck to everyone! Take advantage of being able to have an attorney contact you from this site. Follow the phone call up with a letter confirming what they said. Be very suspicious if they won't give you an address.
Robert of Fullerton CA (05/09/08)
I noticed a late charge on my account of $49. I setup automatic payments on this account the same as I do on all of my other accounts to avoid any oversight on my part that results in a late charge. The option on automatic payment is a set amount, balance, or minimum payment. All sound good so far right.
Well, I choose to make a payment last month of $100 on a balance of $353. In order to do that, you must turn off the automatic payment, so I did. I posted my $100 payment and attempted to turn back on the auto payment. I was advised that auto payment could not be turned back on at that time assuming that is was some kind of protection device to prevent double payments. Turns out the constraint is 72 hours must pass before you can turn on the auto payment again. Unfortunatley for me, I forgot to turn it back on and had to pay a penalty of $49 dollars.
I believe this is an unfair pratice. It is tantmount to saying that if you don't come back to their web site to verify your payment has been made a late charge will be levied against you. To make things even worse, the customer server rep said the only reason I was paying the $49 late charge was because of my ignorace. They offer a no interest same as cash introductory period only with the intent to draw you into the ponzy scam of auto payment. Am I wrong? Is this a fair pratice?
I just got this account in October of last year. They have nailed me 3 times with this late fee/auto payment scam. Yes.....it was a no interest offering. But because of my ignorance, they have reaped far more in late fees than they would have in a legitimate business practice.
I am cancelling my account with GE Money and paying off the balance with another Credit Card; Chase Bank. My minimum payment is made by auto payment every month. If I want to make an extra payment....no problem. I don't have to turn off auto payment and remember to turn it on 72 hours after I make a payment. I appreciate your website being here. Thank you for your time.
Crystal of Phoenix AZ (05/09/08)
I was approced for a CareCredit card almost a year and a half ago for vet services of $1000. I paid $50 to this card per month which should have $0 interest. but after a year of payments the balance was still $850. I DON'T GET IT.
I fell into a financial hole the begining of theis year and missed 1 payment they sent me to collections and I tried to work out a deal. They would not accept. missed payment number 2 and now I have an attorney calling me several times a day. They told me the balance is $1900. I told them it is not correct and they informed me its interest! What 110% interest?
Since they can not work with me in payments I have to save up the money. I get a call 60 days later and they advised me the balance is now $2900, another $1000 increase due to interest. The lady who called me wouldn't even get to the point of the call she just kept telling me I need to pay it in full, and that it does not matter that I have no money and it does not matter if I financially had a hard time and i need to pay the entire $2900 bill that was only $900 6 months ago. I DON'T KNOW WHAT TO DO. I told her I will call her back when I figure out what to do and hung up!
Its now on my credit as $2900, but I only owe this company $900 and a few late fees.
Kat of Apo OTHER (05/09/08)
I work for GE Money Bank/GEMB. I have read alot of the explinations on this forum, and 95% of them have a viable solution. I work for the retail/power sports part.. and also some Care Credit. Most sound like bad customer service, which is unfortunate but can happen no matter what type of business the every day consumer can come across.
There are alot of times the stores and dealerships don't fully explain the promotions and full terms and conditions. And more times than not, the store can put an incorrect code on the promotion. As for never receiving a statement, by the Patriot Act there has to be a verified domicile of residence. If you want it to go to a PO, it has to be called in and changed.
Marcus of Turlock CA (05/07/08)
I open an account with them because i needed som new rim's on my car. When I opened it I was told that I did not have to make a payment for six months. One month later I was sent a letter to make a payment. I wass upset because I called and they told me that I had to pay every month. I sucked it up and started makeing payments. I was told that if I dont pay it off by six months the apr will go up high to like 28%. I made payments for 4 months but the fifth month I made a payment of 1,800.
After I made the payment I stoped reciveing letters to pay. I did not know the number to call so I went on line and searched for the bank. After I found them it was to late because They charged me like $400 for being late and for the apr. I called them and went on a rampage. They told me that they lost my address that is why they did not send me a bill. I know they did it because they seen I was going to pay it off before the 6 months and they knew they would not get any money I fainly paid it off and now it is been like 2 months and No bill. Whe I recive the bill I know theyu are going to say I owe some tytpe of money.
Yolimar of Grand Prairie TX (05/06/08)
I called the bank on April 30 2008 , because of misinformation on my bill, when I called I requested a supervisor and the representative from customer service transfer me with a lady with the name Diane, I explain her the financial situation my family was going thru. She replied to me saying that GE Money bank can't do anything about peoples financial harships ( situation) I advise her that if they remove the finance charges on my account due to they misinformation I was gonna pay my balance in full .
She refused to help me, started screaming at me telling me to pay everything including the charges because company was not responsible for my personal situation . I told her that I wanted a copy of the call , because they are supposed to record and monitor all calls for quality purposes. She refused one more time.. This is not a profesional way to treat customers
Im a single mother if 3 kids including my sister my salary at 20000 a year its not enough to mantain a family this big, we dont get any single benefit from the government, plus u.s its going thru an economical situation that its impacting us citizens then u get people like ge money representatives that dont want to help. They should know they have business and jobs because of us customers. And intop of that they want to make me pay for their mistakes.
Yolimar of Grand Prairie TX (05/06/08)
I called the bank on April 30 2008 , because of misinformation on my bill, when I called I requested a supervisor and the representative from customer service transfer me with a lady with the name Diane, I explain her the financial situation my family was going thru. She replied to me saying that GE Money bank can't do anything about peoples financial harships ( situation)
I advise her that if they remove the finance charges on my account due to they misinformation I was gonna pay my balance in full . She refused to help me, started screaming at me telling me to pay everything including the charges because company was not responsible for my personal situation . I told her that I wanted a copy of the call , because they are supposed to record and monitor all calls for quality purposes. She refused one more time.. This is not a profesional way to treat customers
Im a single mother if 3 kids including my sister my salary at 20000 a year its not enough to mantain a family this big, we dont get any single benefit from the government, plus u.s its going thru an economical situation that its impacting us citizens then u get people like ge money representatives that dont want to help. They should know they have business and jobs because of us customers. And intop of that they want to make me pay for their mistakes.
Karen of Plantation FL (05/05/08)
On friday May 2nd, 2008 I received a letter of collection from arrow financial services for a supposed unpaid debt from 1997. This was told to me to be for City Furniture in Miami, FL. This is utterly incorrect as I have no bad debts or unpaid debts. I purchased a sofa and loveseat from City furniture April 1997 for a high of$489 and PAID this off in full before the end of the year. The last activity on this was 11/1999.
I want this removed from my credit and I want someone from GE Money to contact me. I can't get thru on the line for either companies and I don't have time to waste on error. Arrow Financial says I owe for the 1997 purchase and that is a bald faced lie and [the] companies screwup! 167.72 I don't owe this, never have owed and will not be paying. I paid for my purchase in full.
Ron of Sarasota FL (05/02/08)
I opened a Care Credit account for my girlfriends dental work. It was supposed to be interest free it wasn't but is being billed at 11.9% and 21.98% for a purchase that I did not do. The real problem came when I sent in my first payment in December of 2007. It was for $100 but GE misread it for $400.
My bank (bank of America) honored the $400. I contacted GE and faxed over the discrep. In Feb of 2008 GE fixed it by putting $300 back on my balance and charging me 21.98% interest for a purchase? Additionally what GE can't seem to understand is that I'm still out $300 that was not refunded to my checking! Get It?
This is May 1st 2008 and I have been faxing and talking to these people for 5 months. I'm not giving up and GE understands Class Action.
Angelia of Forsyth MO (04/26/08)
I filed a complaint on this site about fifteen minutes ago regarding my troubles with GE Money bank regarding their round the clock barrage of telephone calls seven days a week. I have forgotten to mention that they sent one monthly statement since I got the Walmart/Discover card around September of 2007. I have been sending the monthly payments to their other address. When I told them that the payments were late because I would have trouble remembering to pay them because of the lack of statements I was told via the telephone that they did send them.
They have called once since I wrote my last entry here and when I pick up the telephone, no one will answer.
Angelia of Forsyth MO (04/26/08)
I am a disabled veteran who has medical bills from an October 24th 2007 surgery that the veteran's administration did not perform. Since October I missed two payments with GE and they have begun calling every twenty minutes seven days a week even though I told them to contact me through emails only. I also told them that I have since worked out my payment problems with my other creditors and that I want to continue to pay my bills and maintain my credit.
I am afraid everytime that the telephone rings because I live in the midwest and my large family resides in California. If I do not look at my caller id or take the phone off the cradle I might miss an important call. I know that this should not become an issue but I am a service connected veteran suffering from Bi-Polar disorder. Until GE began inundating me with harrassing phone calls my medications were successfully curbing my condition.
Now, after nine years I have had to return to the Fayetteville Veteran's facility to see a therapist once a week for suicidal thoughts. Last, like most bi-polar patients I tend to spend my money unwisely at times. But I handle my own money, own a house and late model car with no late payments on them. In addition, even though I had a bankruptsy discharged in January 22, 2000 I have managed to pay seven credit card companies off and close the accounts in good standing.
Simpson of Lancaster CA (04/25/08)
Ipurchase a spa,, from islander direct spas on or about 3/14/07 they came out on3/28/07 because something was wrong with stero.AND was told at time that spa wouldn,t drain my husband had to empty it out with a bucket.sometime in febuary i call them again and got no ansure.Then i call GE MONEY AND WAS TOLD THEY WERE ON LONGER IN BUSSINESS.THAT THEY WOULD SEND ME A DISPUTE AND FEILD IT OUT. IDID JUST THAT NOT DISPUTING THE MONEY BUT JUST WANT MY SPA FIX.
Then they sent me a letter telling e to send two e-statement. I pay for two service calls, one for $60 and $75 and send them to GE Money. In return they send me aletter stating what did I want them to do. So I call and talk to one of there reps by the name Angela and she told she reopen the case to cancel the four thousand dollar check I wrote and I did. Explaining to them that now I am disputing my money tha tthey can come and pick there spa up. This has been and inconvenience to me. I have knee surgery and a diffuse annular bulge in my back is the reason I purchase the spa. I also stating on terms and conitions of the warranties.
This has cuase me pain, suffering because I can't use my spa to releive the pain in my knee or back.
M of Spring TX (04/21/08)
i sent in 2 checks to ge bank and they said it was never received yet my checks were cashed. i ended up on line paying so i could view my statement as some barely english speaking guy kept harassing me. i called to no avail. no companies around in houston even accept discounts for them as they claimed. it is a scam.
threatening phone calls at all hours including to my teenage kids and husband and of course out my money of the checks they cashed yet conveniently could not find to credit to my account
Anaconi of Houston TX (04/21/08)
I paid off my Cantoni Furniture account 5 days prior to the expiration day. Ge Money stated they did not recieve the check in time and charged me the accrued interest approximately 2000.00.
While disputing the charges my credit score was continueing to drop due to supposedly a lack of payment. My home intrest rate was 0.5% higher that my previous credit score allowed and my home loan is for $417000. I paid Ge Money 2000.00 in advance my faxed check to try and resolve and it was too late. Ge money received my mailed in check a few days later and cashed that as well. They issued me a refund check months later, and to my old address. When the check reached me. I deposited only for it to bounce because it was over 6 months old. I have spoken to many reps. only to find my account is resolved and that not to worry I don't owe Ge MOney any money. They owe me $2000.00. What is the problem. I would like to seek legal counsel. Some one who is knowledgable about GE money Bank and their business practices.
Mark of Woodstock GA (04/16/08)
I sent G.E. Money a check for full payment of a debt. The amount owed was $4,066.90. The payment was made on time and the check was cashed by G.E. Money. They have since been sending invoices asking for further payment of interest and late payment. I've heard they are known for using this practice. I talked with there representitive on two occations and they said there was nothing they could do.
Since payment was made they call my cell phone 2-3 times a day and continue to send invoices saying I still owe maoney and the amount continues to grow because I refuse to pay any more then the amout I already payed to satisfy the debt.
Bridget of Lynchburg SC (03/26/08)
In Feb, 2008 I made arrangents to settle an overdue account through a settlement.The first payment proccessed successfully.When the second notice came in the mail to confirm the withdrawal date for the second payment I discovered that the date did not match the previous date that I wrote on my check. On March 26th I called GE money bank to change the date of the withdraw as the notice states to do if needed.The customer service representative(Thomas) was very rude and statedif the funds were in the account for March 14th then it should still be there unless someone took it and spent it on something else. I became furious and requested to speak to a manager, he refused and said that he was the only person that I could speak with. I requested once more to speak with a manager before being placed on hold forever. I hung up and called back. Only to speak to a supervisor that didn't seem to care about his behavior.
Mary of Palm Cost FL (03/16/08)
Had procedure done Jan 23, 08. Received bill in Feb. Paid them $250.00. Received bill in March stating I owed $331.00 and was $158.00 past due. They call me every hour on the hour with auto dial. Then unknown name/unknown number. What good does do not call block do? From scrolling through the pages upon pages of complaints against this company why can't something be done? Are we directing our concerns to the wrong organization? I don't think an attorney is the answer. I owe, I pay, but the tactics this company uses are not compliant with the ones that other agencies use. Why can they get away with this?
Candace of Faribault MN (03/14/08)
My father in law had a credit card with GE money. He passed away on 2/4/08. I called ge money and faxed a copy of the death certificate. My mother in law received a collection call the next day. She informed them again that Ben Lowe had passed away and mailed them an original of the death certificate. Approximately 2 weeks later they began calling every day, sometimes twice a day, to collect the debt. She finally because so distraught that she sent the full payment for the credit card.
My mother in law is 77 years old. GE Money took advantage of an elderly, grief tricken women in order to collect a debt that was legal not owed
Jennifer of Eagleville PA (03/06/08)
I began receiving collection calls from paypal and I realized that I hadn't received any statements from them. Each call was a recording with no return phone number. I had to call the credit bureau to get contact information for them and finally spoke to customer service. The operator spoke broken English and was very rude and abrupt with me. She stated that I was assigned to electronic statements but wouldn't verify where they were being sent. She wouldn't explain why customers weren't notified of the change to electronic statements just saying we don't do that. She tried to get me to pay over the phone for a fee of course but stated it would take 7-10 business days to post. By then they would be charging late fees. I demanded that a paper statement be sent to me and also to immediately give me my balance and payment address. She was of no help and was unconcerned with their horrible business practices! This company should be sued! They are trying to cause people late fees and over the limit fees!
I have yet to see my statement and how much they charged me in late fees. I am sure my credit has been affected.
Jose of Lewisville TX (03/04/08)
I have an account with Care Credit and sent full amount for account. Their bank cashed my check but never deposited the amount to my account. I have proof their bank cashed the check. I've been in contact with bank and they say no check for amount was ever received. I called one time and was told they found check but had no account number to deposit amount into. Check had account number and all. So I gave them account number again and till his day they still haven't deposited amount into account. I keep calling and checking up on it and now they say there is no check for that amount even though I gave them the check number and all and was found.
Still paying for the account because if I don't they will probably put my account on deliquency.
D of Columbia SC (03/04/08)
Prior to the due date, I paid off a promotional balance with a convenience check from another company. I called prior to the due date to be sure balance was zero. That check was converted at some point in the payment process to an unreadable image that was never presented to that company for payment. When I received statement from the other company the check was not on that statement. We conference called to find out that the payment was reversed, late fees and returned check fee assessed as well as interest on the entire promotional balance. I was told to avoid all those fees I would have to debit my personal checking account the same day and it would cost me an additional $15.00 to process the payment over the phone. The transfer did not post to my account form the other company until 2 days later. When I made the payment I called to tell them it was done and to ask again for fees to be waived. They refused- I was told I had given them a check with a bad check number and it was faded. It was not true. This was a processing error that they nor I had any control over but I am certainly the one who is being asked to pay for the way that this check was converted into an unreadable electronic image. I have written to them and they say they cannot remove any fees.
Cost in fees and interest $1785.12.
Jennifer of Goodyear AZ (03/03/08)
My soon-to-be husband purchased a motorcycle from USA Motorsports in Avondale, Arizona. Little did we know that they go through GE Money bank to finance his bike--which is a credit card! He purchased the bike in March 2007, and in Sept. 2007, was in a serious motorcycle accident which left him out of work and with many surgeries and burns. I called that Monday to let them know this, and they said they would note the account. I advised them that the insurance company would be contacting them to pay it, and then the GAP would cover the rest. We paid the October payment because we knew that the insurance would pay that fast. His insurance company had to submit the pay three times before they finally got it. It was originally sent in Oct. '07 and Nov. 0'7; then the third one was sent in Dec. and received in Jan. '08.
Come on now! In my original conversation, GE advised that the account would NOT receive any finance charges and gave the final balance to the insurance company. In Jan. the insurance paid, then the warranties were returned; and then in Feb. '08 the GAP insurance paid.
Now GE Money will not talk to us, and we have to submit a letter in writing disputing the balance of $1,100.00 in finance charges. The insurances won't pay them because they got the balance as of Sept '07, and they only pay for everything from the time of loss. Now Elaine from Total loss and Lynn Norris from GE, and Elaine's boss [something] McRoberts, won't even call us back. I have left numerous messages with these people, and NOT ONE OF THEM can call back. Again, this dates back to Sept. '07. Are they that busy they can't call anybody back? So much for good customer service! Maybe someone needs to talk with Jeff Immelt, the CEO of GE and the leadership team to work on these problems. I just really don't understand how companies like this can stay in business and be at the top of their game with such horrible customer service.
Pattricia of Central Islip NY (02/28/08)
My credit card account was opened with a 12 month deferred payment plan. However, when I try to make a payment online (geonlineservice.com) in the amount that I desire (much more than the minimum) the Website only allows you to pay ONLY the minimum amount or the total balance owed on the account. When I called customer service to make a payment they allow a third option of paying the amount you desire. However, they charge you an additional $10.00 for the this payment option. I believe they know consumers can't pay the total balance so they try to discourage payments that are more than the minimum. This way they will make money on the interest accrued on the account past 12 months and/or the phone payment fees. What a rip off!
So far, I have been charged $20.00 in fees to pay my monthly bill on the phone because I choose to pay more than the minimum and less than the total balance owed on the account. Either way they make money and consumers get hosed.
Rhea of The Villages FL (02/25/08)
October 31, 2006, I signed a contract with LipoDissolve for treatments in two body areas. It was stated as guaranteed to decrease the fatty body area with 6-9 sets of injections in each area. The company which changed it's name to "fig." closed it's doors on December 7, 2007, and is in process of bankruptcy, after I had only had 6 sets of area #1. The area #1 treatment had not been completed, and I have an appointment card for my next treatment. I had charged the treatments on a Care Credit/GE Money Bank credit card, which I opened the day I signed the contract. They required the $4,000.00 up front which I placed on the card. When fig. closed its doors, I wrote a letter of charge dispute to Care Credit to request my $4,000.00 back. That letter was mailed Dec. 13, 2007. After waiting 60 days for a reply from Care Credit, they sent me a letter stating Per the Truth and Lending Act you have twelve (12) months in which to file a complaint concerning an unauthorized purchase or the non-delivery of merchandise, starting from the date of the first statement transmitted to you that reflects the alleged charge. This letter is to inform you that your inquiry does not meet the time requirements, therefore, we will be unable to process a dispute on your behalf.
Aside from the pain I endured from the worthless treatments, since they had not been successful, I would have been due my money ($4,000.00) back anyway. It was out of my control that the treatments were not finished, and the year constraint should not apply.
James of Holbrook NY (02/15/08)
I purchased a motorcycle on 5/22/07. I paid an extra $1619.60 for an extended warranty. I was charged for it on 5/30/07. I never received the extended warranty. It was placed on someone else's motorcycle. I tried to handle it through the dealer with no success. So I went to the credit card company. After the review, they found I signed for a warranty so they sided with the merchant. I signed for a warranty on my motorcycle not someone else's. I received the paper work and there is no signature on the paper that has the other person's motorcycle on it. How could I be expected to pay for someone else's warranty?
Michelle of Columbia MD (02/11/08)
This company billed me $946.00 of finance charges one month prior to the end of the promotional period. I contacted customer service and played math teacher by literally counting the months and TEACHING them that Aug -06 to Feb-08 is a total of 18 months! I should, therefore, not been billed in Jan-08 of these charges. I was forced to surrender this battle which is robbery!
I have to pay this company $946.00 for finance charges to prevent damage to my credit. I am frustrated and stressed out over these charges because I had planned on paying balance off this month--the actual month of the end of the promotion.
James of Brooksville FL (02/05/08)
In October 2007, my husband got laid off for a month and of course we got behind 1 payment with GE Money Bank. It is now Feb. 2008, and we have received at least 2 calls about being late. About 3/4 of the way through the conversation, we hear a beeping sound, and when we ask if we are being recorded they state, YES. When we ask why we weren't told, they state, We don't have to, that's what the beep is for. So wanted to let you know of these illegal practices with this company. I have talked to our State Atty. Office, and have been told that according to Fla. stat. ch. 934., this is not a legal practice. If anyone else deals with these people, watch out.
These calls not only come at dinner time and interrupt everything, but are very upsetting for my husband when he has just got home from work.
Janet of Lacrosse IN (02/04/08)
I have a nightmare experience with GEMB. I had a promotional rate which I paid off electronically in full prior to the expiration date. Later they sent a statement indicating the check was reversed, my bill was not paid, and they added fees and interest. I called my bank, and they said no check was ever posted to my account from GEMB. GEMB said I probably gave them the wrong account number. I checked with a GEMB cust svc rep who looked it up, and they read me the correct account number 3 times. They would never acknowledge this or divulge the info since that one time.
Eleven months later and with no response from GEMB from my numerous calls and letters, they now claim I have gone from a 0 balance to over $800. Every request for detailed information over the entire time period was ignored. Now its going to collections. What am I to do? This is criminal!
This will mean damage to my credit report and excessive waste of time calling and writing for almost a year with no response.
Brian of 0berlin OH (02/04/08)
I recently got a loan through GEMB for an engagement ring. They never sent me my first bill, nor second for that matter. I ended up calling them to get the problem straightened out but was kept on hold for over an hour, so I gave up. Two days later I get a call from a foreign speaking gentleman who told me I was overdue on my payments. I told him that I had sent out a payment on the11th; the call I received was on the 29th. He told me they have not received my payment and to make a payment at this time which I did.
I finally received my statement from them and had accrued late fees that were more than my payments. At this rate I will owe them hundreds of thousands of dollars for a thousand dollar ring. I think it is a scam. It is illegal and dishonest; shame on you, GE Money Bank.
Tracey of Memphis TN (01/21/08)
GE Money lost my personal information. I am so angry. We heard from about dozens of companies and all they say is, "We are sorry and there is no consequence to this." I have not received any type of contact from GE Money. Free credit monitoring is not going to do it. I am looking to sue because that is the only way the company is going to understand about keeping individuals' data safe. Stop hiring contractors to have access to my personal information. Something truly needs to be done about this.
Michael of El Paso TX (01/21/08)
I got a call from a Mrs. Brown trying to collect $1541.67 for a payday loan back in 2003 with GE Money Bank. I have never taken out a payday loan and I've never heard of GE Money Bank.
These people trying to take me to court.
Michael of Nyc NY (01/17/08)
I received a cracked screen on a 42 television in October and they have not picked up the set yet. I called, sent pictures, wrote letters and they sent me a statement to make a payment.
Pam of Knoxville TN (01/08/08)
I took out a loan through Care Credit/GE Money Bank for some dental work in July 2007. August came and went and never having made a payment to this company, I didn't realize I hadn't receive a statement. The first week of September I received a phone call from a foriegn speaking person regarding this account, not having received a statement I told them such and said I would immediately send a payment when I received it. I was called several more times before the statement was received. I went online immediately and paid the amount due when I had the statement in hand. Less than two weeks later I went on and paid the September payment paying the $80 amount agreed to plus $5 of the late charge that they tacked on (dummy me, I didn't call and dispute). A week later I received another call saying I was late with my payment and owed them $105, I said no I didn't, I just paid a payment. We went back and forth and I hung up.
A day or two later I received another call saying the same thing, Well they were wanting the remainder of the late fee, I said no I would pay $5 extra the next payment and each subsequent payment until the late fee was paid off. Little did I know they just kept adding late fees because I didn't pay the original late fee all at once. Every month they would call and harrass me about this and when I told them not to call me again, they said it was an automatic intitiated by the computer and that they couldn't stop it. Finally. last month, I gave in and paid the extra $15 I still owed on the late fee and low and behold my minimum payment amount was $15 higher than the original agreed payment amount.
I called them once again today to try to get the account straightened out and was told that I signed up for a promotional deal and when my first payment was delinquent it voided the promotion and I needed to pay 21% interest instead of the 11% I signed up for. I said you guys didn't get me a statement the first month and I haven't been late since and I'm getting punished now, I was told, too bad those are the rules. Buyer beware. I think I was scammed and don't know what to do, how convenient that the first bill didn't make it to me and now I have to pay the higher rate. Also what is with a company blocking their phone number from showing when they are calling a customer?
My bloodpressure can't take another call with them. I am at my witt's end.
Theresa of Barco NC (12/31/07)
I called the company about a payoff amount and sent in the amount quoted. Lo and behold, I have received another bill still not showing the bill as paid off and an additional $121.24 late charge applied. I called the company and tried to explain the situation only to be told that an additional $120.00 or something would be applied to the the whole bill, which now will be $240.00 + in late fees applied on a bill which was paid off in full.
A very stressful situation has escalated, and I am now on the verge of requiring some medical attention in regards to my mental health. I am also now forced to pay this late fee on a bill which is paid in full, or it will continue to escalate monthly. How can they legally do this?
Steve of Costa Mesa CA (12/14/07)
On 9/07 we had erroneous $26.55 charges on GE Money Bank/Mervyn's credit card. (My wife's old card was locked away/not used for yrs.) On 11/1/07 I disputed in writing. We made 6 written/verbal contacts. They have failed to investigate. We do not owe this, as they are not our charges. Never provided detail, but told us charges are in AZ. We live in CA and have not been in AZ. The first bill received was already past due. Two Emails to Mervyn's President, Rick Leto, received no answer.
They doubled the bill to $52.15. We've had collection calls/letters, threats of collection agency, negative damaging reports to credit agencies (Equifax). Pressure to pay erroneous charges: form of extortion. Many negative stories on internet about GE Money Bank.
Deborah of Mcdonough GA (12/14/07)
I have been paying this credit card since August, religiously, and way over the minimum amount--$180 over to be exact. In November I sent 2 separate payments: $50 and $100. The minimum is about $24. I also made a payment which was posted to my checking account electronically, November 30th. So I made 3 payments in November, and GE Money Bank did not post it until Dec. 4th--and then had the nerve to tack on a $29 late fee. I tried to speak with them, but they refused.
Jenna of Los Angeles CA (12/14/07)
I took out a loan with GEMoney Bank for my dental work in September '06. I moved to California from Utah and filed a change of address with them and the post office. For four months I did not receive and bills. After numerous call to GEMB I finally got my bill going to the right place. As I started to receive my bill I noticed that over that last four months I had accrued $500.00 in finance charges. The story they gave me was I had to pay the minimum balance of $150.00 + 98.00 for the finance charge in order to get myself back up on top of my bill. The problem is that they had already filed with the credit bureau. My mother had agreed to co-sign on this with me because I could not do it alone.
I finally set up a payment plan with them: one payment of $150.00 + six payments of around $48.00 just to bring me current so I would not be getting the finance charges. I have received a letter every month saying they were taking the payment out of my account. Not once has the payment been taken out; on top of that I now have $1700.00 in just finance charges on top of the $3600.00 I had the loan for. Who ever is with me and wants to take a class action suit, let me know--I have an amazing group of lawyers. Lets do it.
This is the only delinquent account on my credit. It has now brought my Fico score below 450. GEMB is horrible to work with.
Erin of New York NY (11/21/07)
GE Money Bank will not remove my Banana Republic card (long since paid off) from my credit report! They refuse to comply.
My credit score will not improve, and won't be able to get another card or a mortgag.
Mike of Whitestone NY (07/16/07)
I purchased some electonic items on 12-12-2005 transaction amount of 5489.14 with a 2 year promotional no interest payment. I was making a payment of 138.00 each month. I made the final payment on 6-11-2007 of 3130.14 to complete my charges before the promotion was due. I received an email from Ge money bank that the payment was received. Than i receive a statement on 7/2007 that i owe $4894.06 which included the 2year interest of 1763.92 plus late fees. When i called to explain that i made the payment no one could help.
Marlene of San Diego CA (05/03/07)
I purchased a massage chair from the Healthy Back Store in San Diego. I applied for the current promotion which was 2 years no interest no payments. I purchased this chair in December of 2005, in less than a year, I got a bill from GE Money stating that my payment was due, I called them and explained the situation, the Healthy Back Store manager had to call them as well to straighten out the problem. In March of 2007 I received a statement stating that my promotional period was over, and that I owed GE Money a payment. I called their customer service number and again explained the situation to them. I was told that there was no such promotional period, and that I owed them the payment.
Amy of Spicewood TX (03/31/07)
I oppened an account at a furniture store for a twelve months same as cash. I was not fully aware at the time of oppening the account that this company will charge you at the end of the twelve month period the original amount owed interest for a year, rather than the money you haven't paid back. I ended up paying hundreds of dollars more. So, what I am saying is I paid half the ballance off, and I was charged interest for money I paid back! I feel this is robbery and they say it is clearly stated in the fine print how money is allocated. I understand having to pay interest on money that wasn't paid back, but how can they charge me for money already recovered?
Erin of Lynn MA (03/27/07)
I responded to a prequalified offer which was sent to my brother's address (which I never lived at) and was made out to a former name I used. They allowed me to update the info verbally, then after they quoted me a rate, I declined the offer. I then received checks and account info for my open $10,000.00 line of credit for the loan that I refused. They didnt ask for any further documentation proving who I was either.
I was denied credit when trying to obtain a better rate because of the outstanding $10,000. on my credit reports.
Nathan of Portland OR (02/25/07)
I have been harassed via the telephone with NON STOP calls at all hours for the past several weeks and even after posting my late payment (I owed them $23 and my late payment fee is $25!) and i answer the phone the first several times and agree to make my payment but even after posting my payment and sending a notification of my payment being posted i still am getting non stop phone calls on a SUNDAY and they do not even help me they just hang up on me or repeat the same questions after I answer them clearly and accurately. I just called the customer service to discuss this harassment issue and was further harassed and told that I had better start making my payments on time or i will keep getting phone calls without any effort to address my concerns whatsoever.
Bill of Corcoran CA (01/27/07)
I applied for a home loan to pay off existing loan on 12-11-06 by phone. My credit was excepted and we continued the loan app. The loan agents name was Ronald P. We got to the point where he asked me for my credit card number. He said they needed it in the event that if I cancelled loan after it was processed I would be charged $350.00. On Wed. 12-13-06 my brother, who owns half interest in the home told me he wanted to sell. On Thurs. 12-14-06 I called GE Money Bank to cancel and was told that I would be charged $350.00 which I was. This loan was never processed. There was no appraisal, no title search and the loan application they sent FedEx was never signed and returned. I offered to pay for the credit check and expense of sending paperwork via FedEx but they declined my offer.
Robert Dipompei of Chelsea NY (11/02/06)
My wife and I purchesed a bed from Sleepy's using a 2year promo with GE Money Bank.
I paid them enough to 0 out my account within 14 months.
GE Bank stated that the promotion was expired and wanted me to pay the deferred interest, that was more then I owed them!
(I did call , and explained that it was a 2 year promo,so they said they would drop the finance charge of $286.05)
Lets see if they live up to their word?
Cecilia of Bakersfield CA (09/20/06)
On 8/7/06 I sent a check in the amount of $9,642 to payoff my loan. The check was returned to the escrow company that issued the check for no apparent reason 3 weeks later. On 9/4/06 after being informed by GE Money Bank they had not received the first check, my escrow company stopped payment and I federal expressed another check that was signed for by GE Money Bank on 9/6/06. On 9/7/06 GE MOney Bank started calling me everyday for payment. I then informed them that they had signed for the $9,642 check on 9/7/06, they then said oh yes we do have that check but it takes 48 hours to post. Well the phone calls never stopped they continued to call me everyday for payment. On 9/19/06 I recieved the second check in the amount of $9,642 in the mail returned to me by GE MOney Bank with a letter stating checks cannot payoff loans with a new payoff amount in the amount of $10,034.08 thru 10/20/06. I asked why didn't they apply the $9,642 to my account and was told she didn't know why, but could I make a payment over the phone last night because my account was now 29 days past due.
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