Complain about a product or service

GMAC Mortgage

virginia of vallejo, CA July 31, 2009

i applied for a loan modification i was notified in writing that i was denied. i then cld the company & was approved for a refinance in the middle of the refinance company notified me that the loan modification was approved & that the refinance was canceled i talk to the rep doing my loan & was advisd to cancel the loan modification so the refinance can continue i did all that was instructed of me I askd to speak with the manager Jim D but he does not return calls, so as of today i do not know what is going to happen. My complaint is I was given false information.

anna of redondo beach, CA July 30, 2009

GMAC/Macquerie Mortgage has frozen my line of equity on my home after granting the loan 7 months prior. I asked the line of credit be re-instated as the money is to be used for a remodeling project that is in progress. I was told I needed to pay for an appraisal and resubmit income documentation. I questioned the rep with GMAC and asked how the appraisal was to be done on a house that was under construction. She gave the name of the appraisal company that I needed to order the appraisal with and told me that the appraiser would be able to appraise my property as Macquerie needed.

The appraiser appraised the property including the square footage that is currently framed and brought my appraisal in more that 300,000 dollars more than the original appraisal. The requested income documentation and appraisal were submitted to Macquerie and the request was denied due the property not being appraised "as is" which is not feasible as my property is torn apart. The phone # that I call is to GMAC which is servicing the loan for Macquerie. GMAC stonewalls you and gives you the pat answers for frequently asked questions. There is never anyone available to talk who can answer specific questions. GMAC will never give you names of the supervisors that are always promised to call back nor will they give you any direct phone numbers or extensions.

eva of Seminole, TX July 30, 2009

I have owned and lived in the exact place for over 15 yrs.. I went through a bitter divorce did everything to keep my house. after four years of paying the mortgage I decided to refinance to get the home in my name. I busted my butt with four jobs and BANK OF AMERICA WAS AWESOME! I NEVER should have refied. I refinced with Medallion Mortgage who sold MY mortgage to GMAC. I NEVER WOULD HAVE WILLINGLY done that. THEY WON'T HELP ANYONE BUT THEMSELVES.

I like alot of people having been paying what I can...try to defer ONE payment due to daughters heart condition and hospital stays, wouldn't budge. said NO ONE DOES THAT. let me tell you at least in my experience BANK OF AMERICA HAD A COUPON TO DEFER A PAYMENT. I still have the proof.

I made partial payments when I got paid twice a month. still met the monthly amount just still one month behind (DUE TO A MODIFICATION)! I had someone call me today and tell me that partial payments ARE NOT EXCEPTED AND THEY apply TOWARDS ATTORNEY FEES! YEP PLEASE EVEN IF THEY TELL YOU TO NOT MAKE A PAYMENT UNTIL THE MODIFICATON IS DONE... DON'T LISTEN! THEY LIE!

My house is worth 300,000.00 I owe 130,000.00 I AM NOT EVEN ONE MONTH BEHIND, BUT BECAUSE OF "FEES" I AM GOING ON 62 DAYS! THEY DON'T CARE. THEY MAKE THEIR OWN RULES.

DO NOT LISTEN TO GMAC WHEN THEY MENTION "MODIFICATION" please find another means. they want to foreclose on my "HOME" why? because GMAC SAYS THEY CAN.

still fighting. not letting go of the home we Built from scratch. one year and 1/2 since they"bought" my mortgage...has been a living hell.

Carly of Welches, OR July 28, 2009

My husband lost his job over 6 months ago. Prior to that we have never been late on our mortgage. We have been trying for a loan modification for 6 months now. Because you have to wait on hold for hours, always go through collections first etc. there is no way to do this yourself. We even hired a loan modification facilitator. Never the same person works your file, different responses from each person, differing information. They denied us once because they said our loan payment wasn't a high enough percentage of our income to qualify, asked them to review again as that is in error, and they now say we don't have enough income (it can't be both - you're not poor enough, you don't earn enough? which is it). Turns out they counted my husband's social security retirement as unemployment even though it was written in as retirement. They don't count unemployment, so we were rejected. We had to resubmit the entire application rather than having them just correct the mistake.

These people are horrible, they do everything possible to deny you, rather than help everyone. It is clear they want you to get to foreclosure. I can pay a decent amount for our mortgage, we just need a reduction (better than foreclosure) but they obviously have an incentive to stall. The most unprofessional handling I have ever encountered. They treat their customers like dirt, and meanwhile send people onto our property, which is harassment hand delivering collection notices at my front door every other week, even when we are in review for a modification. The O'Bama program has no oversight, and no requirements for these vultures to help struggling families. I don't have any hope left any more that I can hold onto this home we have been in for 15 years. Can't anyone do anything?

KATHI of GREENVILLE, RI July 27, 2009

We tried for a loan modification starting in February of 2009, just received a call we are denied, no explanation no other help. Not even we are sorry. We have a 13 yr mortgage left and needed the payments reduced. We have not been late nor have we missed any payments. Only wanted them to extend the mortgage to 30yrs. How said they received stimulus money and will not help anyone!!!!

Mike of Hayward, CA July 23, 2009

I have requested GMAC to lower my monthly payment due to our worst situation. Their loss mitigation dept is not helping. I have sent all the documents. on top this their debt collection dept write very hurtful, nasty and provocative to do some thing to stop this kind of letter from GMAC. To my understanding GMAC is interested in FORCLOSE the house so they get money from Govermnet. Am I right to understand this? They do not want to help people. They do not want to lsten people.

roslyn of providence village, TX July 22, 2009

I purchased my home in April 2007. Since the purchas of this home I have had GMAC send letter to me claiming that the property is vacant. Each time I have sent utility bills that disprove their claim. Last year the Mortgage company placed a lender insurance on the proprty with a larger premium. The mortgage company did not release the lender place insurance even though I faxed documents to idspute thier claim. Yesterday my insurance agent has contacted me again explaining that GMAC is claiming the property vacant. I am in the process of again faxing documents to my agent. I am claimin fraud on GMAC and predatory tendacies to get money from mortgage holders

Kathleen of Elmira, MI July 21, 2009

This is an update of my letter dated June 15th. We started the home loan modification request the beginning of March. We are STILL waiting..I'm not even sure ,anymore, exactly what we're waiting for. It's a good thing that our situation is not an emergency and we're not close to foreclosure and we haven't maxed out our credit cards to pay our mortgage. We're only "begging" them for a reduction because we really enjoy speaking to the modification specialists twice a week and getting nowhere with them. It has turned into a hobby for us. Good luck to all.

Salvador of Antioch, CA July 13, 2009

On July 2008, We requested to GMAC the Loan modification for our current occupy property ( Bighorn). As per the Lender GMAC there was an agreement for us as borrowers to pay a monthly mortgage 2,400.00. Which we agreed to purse the Loan Modification and to pay this amount. WE were about to send such payments. We were working still on the process of a 3 month trial for loan Modification when we received a Notice of default. The attorney was in surprise of this. On December 22, 2008 the attorney sent a letter requesting of explanation of why a default notice was sent to the client when we were still in process of 3 months trial loan modification.

We called GMAC and every time some else was answering and we were receiving from GMAC different responses. GMAC never answered this letters from the attorney instead they proceeded with the foreclosure that we were not aware and suddenly GMAC was taking the principal primary home and they foreclosed/took away our dream house in now we are with 3 kids in the street. GMAC took my other two investment properties are on a trustee sale.

My attorney sent a letter to GMAC and said: What a surprise that after being notified by the Law Office of Cesar Fumar that the payments will be 2,400.00 per month ( Period of trail told by GMAC). We were then informed that the loan Modification was stopped. Suddenly, on May 19, 2009 the Bighorn property was place for trustee sale by GMAC. Now we have the other two properties on trustee sale. We are on the street. ** We were not explained about this type of loan were on this GMAC market and we were not explain about the drastically change coming on July 2008 instead of November 2008. • We were not aware what of kind of loan or income it was submitted to GMAC to make us to qualify.

I have a husband who is permanent disable. Why in the first place you people accepted the application loan and accepted my down payment of 140, 000.00 and now we are on the street with 3 kids. Is any body there - a Lawyer who can fight for us. we want this loan to go in investigation. We want Obama to hear our hurt finances from this giant loan departments. Called customer services and one person answers and next day is other person and so on.

George of Bellingham, MA July 10, 2009

I tried to get help with my Mortgage and they denied it because it was a fha loan. They made me send in all required documents and I waited 56 days and I had to call back for them to tell me I was denied.I just wanted some help to lower the payment a little. Now it looks like we will go belly up and have to forclose on our house. Thanks GMAC for NOTHING.

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