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Great Lakes Higher Education Corp. |
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Elizabeth of Random Lake,, WI August 19, 2009 It has been 2 months since I applied for a deference of my loan since I am unemployed. For some reason the process never went through. On each occasion of at least 3 phone calls from Great Lakes I was told the problem was "taken care of." Now I am told this will affect my (over 800) credit score! I so frustrated with this process that never got taken care of. On top of that this morning I spoke to a person named Craig who rudely told me that I should have been more proactive, that I was rude to him! Sorry Craig, you took my frustration personally, but frankly, he was of NO ASSISTANCE! I then called back and spoke to Elizabeth, who took care of me nicely. My complaint is that even tho' - as Craig put it - "This is a government organization and things take time" I do not accept the fact that Great Lakes did not carry through the process effectively and now my credit is in jeapordy. And Craig, in my opinion, needs to find other area of employment because he acted more like a collections representative, than a solutions counselor. When I called back after Craig put me on hold, I waited for awhile then redialed. I got Elizabeth who took care of me very nicely. Thank you, now I sincerely hope this will go on to the next person and my request will be properly processed. Please Note: Previous phone calls (June, July) with representatives were fine, people were polite and helpful. It was the follow-up that didn't proceed. Kelly of Glenwood, NY March 8, 2009
Teri of Chicago, IL December 22, 2008
Joann of Rochester, NY October 6, 2008
Seems a bit odd since previous personal checks mailed never took that long and when we changed to paying on line, again it never took that long. We were advised that it would be quicker if we paid by phone - quicker indeed, for them!!! We also had NUMEROUS problems when trying to pay off our sons loans - we never received any notice of the accrued interest even though he requested to pay the interest all along. To this we were told that WE should have contacted Great Lakes to make sure we received what we were looking for - since we NEVER received anything to begin with (since he was in school, he would not be billed)how were we supposed to contact them. When we were told that they were acting on behalf of a lender we asked to have that lenders phone number we were told to look it up ourselves1!!! How are we supposed to do that - because when you Google Student Loan Express there are numerous lenders along with several articles about investigations in some of these lenders which didn't make us feel any better. It was much easier to apply for these loans then to pay them off but then of course it would be since they're collecting the interest. We also asked as to how the interest rate was arrived at - and were told that it was the interest rate at the time that we applied. Interesting that the loans were applied for at different times and they appear to have taken the highest one to bill at. We and our son were not given a choice of what lender we would be given, and why are we being penalized for paying off these loans early - perhaps because they want the interest????? Also,we were told that on our sons loans that statements of accrued interest were sent out every three months - NOT- yet when I finally spoke with a supervisor we were told these statements were sent our YEARLY!!!! I would NEVER recommend Student Loan Express/Great Lakes to anyone for student loans. After being on the phone for over 15 minutes each time and NEVER getting a straight answer on ANYTHING and then on top of that being told that the 3% that was deducted would be added back on because we were paying these loans off early!!! Why should we be penalized for this, you would think that they would be glad that we were paying this off. Not that we would EVER do this, but would they have been happier if these loans had been defaulted on???? What a way to do business -----NEVER again! I have also contacted the Attorney Generals of our home state of New York, Ohio the state where he attend school and Wisconsin the state where Great Lakes is located. We truly don't believe that anything will come from this, but it does give us some peace of mind to that at least we could get this off our chest. Report Your Experience
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