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Greentree Finance

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Greentree's troubled portfolio of mobile-home loans was sold to Conseco a few years ago, leading to the third-largest bankruptcy in U.S. history. Conseco has rid itself of Greentree as part of the bankruptcy proceeding, leaving customers in a fog, as these consumer reports show.

L. of Theodore, AL July 3, 2009

I have reviewed the 23 pages of complaints posted against Greentree Financial Services. Mine is the same as the others. When you read through the vast listing of complaints by other consumers who have the "misfortune" to try and do business with these people, it's verbatum over and over again the same complaint the same treatment the same poor business practice. They're definitely a low class rip off. My question would be after reading that class action attorneys supposedly review all of the complaints listed. How many more consumers does it take to fall victim to their unprofessional business practices and verbal abuse before someone takes notice and stands up for their rights? Would that be another 23 pages or more of the same complaints to get someones attention? I hope that everyone that took the time to post a complaint also notified the Better Business Bureau in their state. Where is the justice, that allows such practice as this to keep going on. Where exactly are those well meaning class action attorneys?

Maxine of Jetersville, VA July 2, 2009

They are rude. You end up owing more than the home is worth AND you buy the home at 58k and 11 years later you owe more than 80k on it. I think we should ban togther and file a class-action lawsuit against them!

Matthew of Covington, LA June 24, 2009

I am often late with my mortgage payments due to the economy as a whole as well as how I'm payed (commission based). They call me non-stop. I would estimate they call me ten times per day and on the weekends. I often pick up the phone and they hang up on me. Other times I've been verbally accosted and verbally abused by the company. I've explained my situation to over a dozen employees at Green Tree, but it doesn't help, the calls never become less frequent. I lose sleep, and I can't get work done, because I receive so many calls from the company. Also when I'm verbally abused by the employees I become anxious and its very difficult to work after such an event.

Paula of North , SC June 24, 2009

Well it's just about the same as all the other complaints I read. They are very demanding, do not care what situation you have going on that has cause you to fall behind. They do not care to work with you other than telling you to go to a check cashing business and get a loan to catch them up. I pay them weekly. I had a situation in which I fell behind 1/2 a month payment. Not even a full month. They told me if I did not catch it up that the proceding to repo my mobile home would be processed.

The fellow on the phone also told me that I would end up on the street with my family and be homeless. He also told me I was getting on his nerves. Also, when they were taken over by Consenco,I don't think the correct balances on my loan is correct from when they went back to Greentree.

Bessie of Trinity, AL June 27, 2009

I bought a new mobile home in 1995, financed by greentree for aroud 48,000 dollars. Today 14 years later I still owe around 41,000. I have already paid these predators, over 60,000 on this mobile home. I bought a house in June of 2008 , I have been trying to make both payments but have fallen behind, I am about 2 months in arrears, they call every day threating to repo the home and file suit against me. I know they are breaking the law with their unfair tactics under the fair credit reporting act.

Shanrah of Benton, KY June 23, 2009

In 1999 my husband and I financed a mobile home thru Green Tree which later became Conseco finance and is now back to operating under Green Tree Servicing again. Since then we have divorced and I have had NOTHING but trouble with this company. They don't know how to do anything but harass their clients. It doesn't matter if you pay your payment early, on time or late, especially if you pay by check, they will try to say they never received the payment even when you have the cancelled check to prove otherwise. I finally started paying them by Western Union and still received the same phone calls. They will start calling you about 7am and if you are lucky they will quit calling around 10pm only to start over the next day. They will call you numerous times a day. One day I counted the times they called me and they called me 52 times in 15 hours!

In April 2006 I moved out of state and got permission from Green Tree to rent my mobile home to a couple and they are renting to own. At this time they have been approved for a loan to purchase my mobile home.

Today, June 23, 2009 I received a call from an Antoine from Green Tree stating that they are going to start the paper work to repo the mobile home. This not so nice man proceeded to scream at me over the phone and told me many times to shut up that he was going to talk and I was going to listen. I live 550 miles away from my mobile home and I have pretty much given my Mother power of attorney over my home since she lives next door. The couple pays her the monthly payments and she sends them to Green Tree. My Mom is 64 years old and the same man I talked to on the phone treated my Mom even worse than he treated me. He screamed at us both and threatened to sue both of us. It is bad enough that they harass you so bad with numerous phone calls but to talk to someone on the phone the way this man talked to myself and my Mom is not exceptable. I don't know how Green Tree stays in business with employees like the ones that I have spoken to over the phone. They are EXTREMELY rude. I don't know if anything can be done but I am sick of being harassed by them and for an employee of this company to threaten to sue someone personally is totally out of line. He told me he would put a stop to me selling the mobile home also!

Shanna of Youngsville, LA June 4, 2009

My experience is almost exactly the same as Jason's from Parma, ID. In 1995 we bought a brand new 1996 trailer. We bought it for about 33K and almost 14 years later we still owe 24,743.08! We have tried selling it for about 2 months now and although we have many people intrested in buying, no one can get a bank to loan them that amount for a trailer that is only worth 18-20K. We recently had a lady make an offer on the trailer, she had 18K in cash. She faxed Green Tree her proposal to buy it for the 18K she had on May 14. I have been calling Green Tree everyday since then. The offer was recieved on May 19 and reviewed a few days later. I could not get anyone to give me any other information other than that and when I asked to speak to my "account manager" Ms. Ross, I was either "accidently disconnected" or got her voice mail. She returned my husbands call once and said her supervisor was going to be contacting him shortly.

I got in touch with her later that day and she told me that her supervisor was contacting him soon. We never heard from her supervisor. I tried calling Ms. Ross again and got the voicemail message that she was going to be out of the office from May 1 until May 6 and left the extension number for her supervisor Robin Fontenot. I tried to get to her, and of course she/he was out also. I had a customer service rep try getting one of them on the phone and she couldn't either. Well, today, I get a call from Wade and he's asking about my payment being 14 days past due and if we can set up a payment over the phone. I told him I was waiting to hear about an offer that was made more than 2 weeks ago and he was the one who told me that the request was denied and I asked when and he told me a letter was mailed out yesterday. I am livid.

The day before yesterday, I spoke to someone whose name I believe was Richard and he kept trying to talk over me, I guess my call was transfered to him because I was calling 3 or 4 times a day, anyway, he said he was reading the notes on my account and how I felt I was getting the run around from them and he said they did not have to tell customers how they operate and I was not being given the run around but basically it was none of my business what was going on and how they made their decisions. I was told that they would not accept anything other than the payoff amount. Well, then why did the customer service guy that I spoke to at the beginning of this tell me that I could have an offer faxed in to be reviewed? We are finally at a point in our lives where our credit is really good. I'd hate to have to file bankruptcy or something. But what can we do?

The trailer is sitting vacant in a trailer park and we are still paying the lot rent. We have a new home now and can not afford to continue to pay both mortgages and lot rent and insurance for the trailer. I want to sell it but Green Tree isn't making it easy for us. They already made a tidy profit off of us. Even if they did accept the offer, we wouldn't recieve a penny of it. They still would come out ahead. You'd think that would make those greedy jerks happy. It just galls me that companies are allowed to get away with robbing people blind. Is there anything that we can do?

Rosemary of Las Vegas, NV June 17, 2009

I am 30 days late in my payment. I talked to Michael on 6/09/09 and explained to him that I was only working part time and my intention was to catch up my payments by sending a check in the amount of 472.28 on my next payday which is June 19, 2009 for the one payment and late fees and then on my next payday July 3, 2009 I would send the remaining amount of 429.35. Michael wanted me to agree to do 3 post dated checks in the amount of 572.47 and then I would be current through July 2009.

Greentree charges an extra 10 per check to do a check over the phone. Supposedly this is charged by Western Union. I informed Michael that I could not commit to 3 post dated checks, as I am only working part time and I never know my work schedule until the week before I work. Michael wrote in my file that I refused to work with Greentree. On June 16, 2009 I came home from work and there was a message on my phone from Ms. M. On the morning of June 17, 2009 I called Ms. M and let her know that I had a complaint about Michael. I was very upset as I have been trying to work with Greentree and I have paid hundreds of dollars in late fees etc. I also informed Ms M that I was putting a check in the mail 6/17/09 in the amount of 901.63. She said she would note my acct.

I then asked who her superior was and she told me I could go to the website if I wanted to file a complaint. Now I signed the contract with Greentree in Nov of 1999 and at the time my credit was not all that good and I am paying almost 14% interest on this loan. I purchased the mobile home for 36,000 and after 10 years I still owe 34,000. I am solely responsible for this loan. I have asked to refinance and get a lower interest rate, but because I have been late on my payments so many times they will not work with me. I have pages of letters that were posted on this website from people complaining about this company. When will someone do something about them and their scare tactics? By the way Ms. M told me that I signed a contract and no matter what I was responsible. She also stated that Greentree has worked with me and that if I am 30 days late they can repo the mobile.

Pamela of Pea Ridge, AR June 16, 2009

On 5-26-09 I had a conversation with loan collector over my account. He told me that if I made the payment for May, he would have the June payment rolled to the end of my pay off. This would help me to get back on my feet. And that he was going to send me a packet for me to fill out so they could lower my home mortage. Before he would do this, he needed three names of my family or friends as referral. I told Marcus that I would call him back.

I was not willing to give him their number because I didn't want him calling them all hours day or night, like he does me. The payment was sent in like agreed. On 6-15-09 I got a call from Greentree wanting to know about giving them the referral names. I told the lady that I wasn't going to do it and I told her that the June payment was suppose to be rolled back to the pay off. The lady said there was no not mentioned about the June payment being rolled back.

6-16-09 I got another call from Marcus. He was talking to my husband and my husband asked about the June payment, Marcus called me a lier. Now I have been dealing with this company now for 11 yrs. And they call you all hours of the day and night. They tell you to borrow money to get ahead of your payment so they can help you, and they never do. These people are liers. They even came to my home and told me that if I borrow the money from my family to get my payments ahead, they will do everything that they can to get the payments lower. So I did, and they would never get back with me.

And then they told me that as a single parent, I made to much money. More of their tricks. When I talk to Marcus about my payments I am telling him the truth, and he does nothing but lye and try to trick me.

Jackie of Upper Marlboro, MD June 13, 2009

Me and two other of my sisters are making payments on the mobile home my mother use to live in. She has been deceased since 2001. We are continuing to pay it because my sister lives in the home. Now I'm thinking should we just move her into a apartment and be done with it. The mortgage is in my deceased mother's name. Greentree is constantly harrising us about the payment. They call at least 3 to 4 times a day. Threating to come pick up the trailer. Like I told them then go ahead because it doesn't hurt my credit what so ever.

There is no executive of the estate. I just spoke to a SAmmantha ID#548 and asked her for the corporate office address so I can file a complaint. She took at least about 3-4 minutes before she could find it. She gave me the address 1400 Turvine Drive, Rapid City, SD 57703. Well as I looked it up on the internet it isn't the corporate address it is 345 St. Peter St. St. Paul, MN 55102. I will be writing to them to complain about there unprofessional employees. James ID#559 is also a very disrespectful person. I told him that I can put in writing for them to stop contacting me by phone and to contact me by correspondence. He said they won't contact me by correspondence. So he all but told me well we don't care what you say we are not going to do it.

Greentree is constantly harassing me everyday. Different ones call but no one looks at the notes to see what the last conversation that took place or to see what is going on with the account. When I told James to look at the account he said he didn't have to. So I told him then I don't have to talk to you either and I hung up the phone. Like I told Sammanatha no one and going to call my house disrespecting me and telling me what I'm going to do. Your job is to collect a debt not to harrass me.

I don't think one can ever pay off their mortgage with Greentree. I think they are a ripoff. Green Tree employees are rude, deceptive, and violate debtor protection regulations by contacting family members when collecting. I cannot believe that this company is allowed to do business this way. We have paid mosre in interest and sometimes no money goes to the principal. This is why I think we are just waisting money.

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