Complain about a product or service

Greentree Finance

Conseco •Greentree Returns •High Interest Rates •Principal Payments •Insurance Disputes •Loan Assignments •Other Complaints --- Conseco News •Trailer Loans in Trouble •Conseco Buys Greentree •Conseco Bankrupt! •Conseco Sells GM Building

Greentree's troubled portfolio of mobile-home loans was sold to Conseco a few years ago, leading to the third-largest bankruptcy in U.S. history. Conseco has rid itself of Greentree as part of the bankruptcy proceeding, leaving customers in a fog, as these consumer reports show.

Christopher of Phillipsburg, NJ September 10, 2009

I previously held a second mortgage on my home with National City Bank. I never had a late payment and even sent extra to chip away on the balance. My loan was bought by Green Tree a few months ago, apparently my payment went to National City just prior to Green Tree taking over the loan.

Green Tree collections called threatening to forclose on our home, I explained the situation which they didnt want to hear about. I am sending the pament to them to make up for a thirty day late payment do to the error, they stated if they couldnt have me pay by phone for a twenty dollar chardge they would send my loan to forclosure ? I owe them no money at all and am current, can they still threaten me with forclosure? Thank you

Raymond of Sedalia, MO September 9, 2009

Green Tree sent me the alleged requisite verfication, in what looks like either a scanned or faxed copy of the alleged contract along with payment breakdown information from when greenpoint had it and while green tree has it, showing the amounts applied to principle and what was applied to interest, as requested and required within one of the 5 page debt collector disclosure statements they had received. however i have yet to receive a completed debt collector disclosure statement, completed in writing, with all the other required documents as requested, required and specified therein.

Completion of one of these as well as supplying all other documents would greatly be appreciated. They sent the forms, I received on september 8, 2009, on september 4, 2009. I do really appreciate their correspondence, however i still would like to have all the other documentation as requested, required and specified herein.

They are going to be receiving another 5 page debt collector disclosure statement, that was mailed on September 5, 2009, here very shortly. They can disregard this one if they complete and return one of the others with all other requested, required and specified documentation therein.

Stacy of Brandon, MS September 9, 2009

My husband & I bought a doublewide trailor in 1996 that was custom made with 6" walls, double pane windows, tounge & grove flooring. We put down a large down payment & even traded in our old single wide trailor. We had 3 years & our trailor would be paid for. The total owed to pay off was 11,000.00. We fell on hard times. We informed GreenTree of our finacial problems but they didn't care. We fell behind on our payments. I hired a company, Lifeline to help communicate with GreenTree and they assured me that GreenTree had agreed to work with us since we had been such good customers over the years.

But unknowing to us GreenTree filed a court order to have us pay the full amount owed within 2 weeks or they would foreclose. I called Lifeline and asked is I need to start looking for a new place to live since I couldn't come up with 11,000. They told me no, they were still working with GreenTree & by law I had at least 6 months to get caught up on my payments then I could continue paying my regular payments until the mortgage was paid off.

Two weeks later a officer with the Rankin Co. sheriff's office showed up with court papers giving me 4 hours to get what I wanted out of the trailor because it would be locked & anything left would become GreenTree's property. We were all moving and grabbing not really paying attention because we didn't know when the officer was going to show back up and lock the doors.

I called GreenTree to explain our situation and ask for an exstention for a few more days to get our belongings out but they refused. When the officer arrived and told us to stop, everything in the house would stay. But we couldn't find my husband, finally we found him pasted out by the fireplace. We tried to wake him including the officer but he wouldn't respond so the officer called for an ambulance and my husband was taken to the hospital. The peramedics couldn't get him to respond to them. After arriving at the hospital they did a CAT scan and found the concussion had cause damage plus the stress of losing our house with such short notice had put his body in shut down mode. GreenTree care nothing about my husband disablity nor he damage that was caused due to their repossession of our home.

We've been out for 2 weeks now and they haven't done anything with the trailor. They have to put the axles, wheels and towing tougnes on it after they pull up the supports that are mounted into the ground. All they have done is gone in the trailor to see what all they were getting that we didn't get out and put a for sale sign on the window by the front door which can't be seen from the road. You have to walk up on the deck to the front door just to see it.

But since the property belongs to us the officer did say that GreenTree or anyone else couldn't move or touch anything on our property. I feel like putting no trespassing signs up because I don't want just anybody walking around our property taking things we haven't been able to move yet.GreenTree and Lifeline have left us without anything so we are struggling to try to make ends meet. We are trying to sell just about anything we can since we only have my husbands disability is out only income at this time.

I know the man from GreenTree that came to our trailor told our neighbors the are selling the trailor for 55,000 so do we get the difference since we only owed 11,000 or do they take everything we've paid plus get to keep the full amount they sell the trailor for? If anyone has any suggestions, please email so I can try to recope something. GreenTree is a fraud. They tell you they will work with you during hard financial times especially with someone disabled, but thats not true at all. The are only out to make and take peoples money and belongings.

The representative I talked to and her supervisor were very rude and said they didn't want to work with us in any way. So if anyone knows of any actions I can take against GreenTree, please notify me. Take my advice and find another financial company and stay away from GreenTree. They are only out for themselves and care nothing about their clients. Dont be their victim. Our family is left with nothing. We lost our home over 11,000 plus furniture, old family possessions that have been pasted down over the years not to mention the physical damage cause to my disabled husband.

Raymond of SEDALIA, MO September 5, 2009

ADDENDUM to recent previous complaint filed on september 5, 2009. Tried filing dispute on September 4, 2009 with EXPERIAN as pertaing to Green tree. They wouldn't let me! LOL! And it was the very first time i tried to! I did file other disputes with them though and the dispute file no. they gave is: 3999445730.

Raymond of Sedalia , MO September 5, 2009

UPDATE TO MY PREVIOUS POST: Green Tree has changed it's physical address in St. Paul Minnesota! Also i tried(And i do mean i tried tenaciously... LOL!) to file a dispute on my EXPERIAN report pertaining to Green Tree. Can't do it. They (i.e. EXPERIAN) keep claiming the information has been verified. Funny thing is, this is the first dispute i've tried to file pertaining to this matter. Everything i entered (including many off the wall things, like Mickey Mouse allegedly claims to have a small penis even has been verified by EXPERIAN as pertaining to GREEN TREE.) I did notice something very peculiar though. Their physical address changed! I'm going to file a complaint with the Attorney General's office here in the state of Missouri very soon.

julie of sanford, FL September 3, 2009

We owned a home financed through greentree ,conseco finance in massachusetts.They forclosed on our home after they sold us insurance that said if my husband became disabled they would pay our mortgage,which they did for 3 months and were supposed to for 48 months.They also sold our house for 67thousand dollars more than we owed on it and kept all the overage even though our house was homesteaded to us,and we have tried to take them to court and they continually find loop holes and make it impossible for the average person to do anything.It seems they can do whatever they want.

GERALD of WICHITA , KS September 3, 2009

I paid of my mobile home in May. Refuse to give my my title, I told [them] to cancel the home insurance since the home was paid off and send me a title. Now [they] are saying that if I dont pay the insurance [they] are going to take me to court and repossess my mobile home which [they do not own or have any right to. If this is not resolved soon I will take [them] to court for fraud and failure ot give me my title

Brenda of Wimberley, TX September 1, 2009

repeated telephone harassment by one specific collection representative, gives name of Shanna,I have requested often to speak to someone other than her, asking for her supervisor but do not believe that is who I spoke with. She has called at 7:20am and has left many sarcastic messages on my home recorder with illegal personal information; our names, money owed before moving forward with the loss of our home over such a small amount, ect.

David of Council Bluffs, IA August 29, 2009

I believe that Green Tree is spreading my payment received dates by back dating or fordating which increases the interest earned not collected. They also claim that back in March of 2009 that they did not collect on the interest earned and applyed it to pricipal to bring the principal amount down. Again this increases interest earned, not collected. Actually I was ahead by 2 months.

I also sent them a check that conveniently got lost back in January of 2009 and had to put a stop payment on it. I am currently looking for a different mortgage company to handle my house loan as Green Tree engages in financial manipulation of clientell's money to gain interest money hence keeping principle balances high. I am currently paying interest only since June of 2009 due to thier finacial manipulations.

Raymond of Sedalia, MO August 29, 2009

It all began on July 3, 2009 when i noticed on my title, for my mobile home, that it was still showing the lienholder as Greenpoint. I purchased this mobile home in September of 2000. The personal loan was made through Greenpoint at that time and had been making payments to them until approximately May of 2005, when i received a letter stating that greenpoint had now become GreenTree. I had absolutely no problems with Greenpoint at all. The same, however, can't be said for Greentree.

On July 8, 2009 i had contacted green tree about the issue pertaining to the lienholder shown on the title. They informed me that they had a power of attorney to release the title when the mobile home was paid for in full. I asked if they would be so kind as to send me a copy of that power of attorney so i could verify what they were saying. I was then transferred to a manager who informed me that he would see what he could do about my request.

July 24, 2009. I contacted Greentree to make my monthly payment for July and also to make my monthly payment for August as well. Which i did. They then asked me why my payment was late for July and I had informed them that i had given them two weeks to respond to my request for a copy of that power of attorney as previously mentioned. they had informed me that my request had been denied. Well.... this sent off buzzers and whistles in my head. I then asked why. The person on the phone told me that they couldn't disclose anything about it over the phone. I informed them that i would be contacting the attorney general's office here in the state of Missouri about this matter. I didn't though. Instead i mailed green tree two 5 page debt collector disclosure statements.

The first one was mailed, via certified mail w/return receipt on August 10, 2009, to their billing inquiries department. They received this one August 12, 2009, because i have the return receipt, in my physical possession, showing they did. The second one was mailed, via certified mail w/return receipt on August 12, 2009, to their home office. They received this one August 14, 2009, because i have the return receipt showing they did.

However on August 21, i received a monthly statement from them dated August 17th, 2009. Besides the clear violation they just commited in accordance with the Fair Debt Collection Practices Act, i noticed something very pecular about the address at the top of the invoice. It used to be addressed from their home office, but now it is addressed from the P.O. Box location in Rapid City SD. These guys make it very clear that they are, in fact, a debt collector. Located in the middle of the statement, as referenced above, it states: "This is an attempt to collect a debt and any information obtained will be used for that purpose."

Do these guys even have my original bona commercial instrument with my original bona fide signature upon it to prove that they, in fact, own all the rights title and interest to this loan? And if so i would like to know what they paid for it in accordance with the applicable portions of Truth in Lending(Regulation Z), 12 CFR 226. I also demanded that the debt is now disputed. Within both (since they are, in fact, identical) 5 page Debt Collector Disclosure Statements it requires the debt collector to make all required disclosures clearly and conspicuously in writing as well as provide all documents as specified therein.

They have not responded to 5 page Debt Collector Disclosure Statement and have also committed, not one but two very clear violations as related to the Fair Debt Collection Practices Act. I also believe they were directly involved in the destruction of my credit.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |