Complain about a product or service

Homecomings Financial

Earl of Nanticoke PA (02/06/09)
I have received a loan modification on my mortgage. The cannot update their records.i have received 10 phone calls in the month of january harassing me about not sending in payment. I have called numerous times and have been on the phone for over 4 hours in 4 days. Was told by the loan modification department to ignore the calls it will be corrected, another time i was told to go ahead and talk to a lawyer if it wasn't corrected in 3 days (which it wasn't) then i called again and was told by a manger that it would be corrected in 48 hours. (would be corrected by 2-2-09. as of 2-5-09 it is not corrected and keep getting bounced from department to dept. was told by loan servicing dept that they didn't know how to fix their records from a loan modification. then they are not sure if its affecting my credit. was told to contact customer service and they would be able to correct it, they didn't and just bounced me around.

makes me feel like i need to go on stress medication.

Noel of Scottsdale, AZ April 26, 2008

Noel of Scottsdale AZ (04/26/08)
Over the past six months, my account has been systematically forced into delinquency by the predatory servicing practices of Homecomings Financial. These events are well documented and plainly indicate a deliberate effort by Homecomings to expedite the foreclosure of my home. CASE IN POINT: My online account is routinely unavailable- usually on or around my payment date- which prevents me from using their electronic system. Billing information is inaccurate or out of date and any attempt I make to bring my account current is counteracted by such tactics as delaying or reversing payments, applying them retroactively to cover those they've delayed or reversed and refusing payments that would cure the default.

Also well documented are my repeated attempts to get assistance through their fictitious Loss Mitigation process- a calculated series of roadblocks erected to create a paper trail for the company while keeping me from recourse by making it appear as if I'm unresponsive to their contrived outreach efforts. CASE IN POINT: They continually send letters requesting that I call to discuss my options, schedule meetings or fax information but when I do, I'm referred to someone who's on vacation, my call is dropped during transfer, appointments are no longer available or my fax is never received. Their methods are transparent and though I find it unbelievable that a company would victimize it's customers so ruthlessly, the facts speak for themselves.

There are hundreds of complaints on the internet and in the courts from similarly situated individuals who's experiences establish a pattern of abuse by Homecomings that insures the company's profits at the expense of the borrower. I have filed complaints with the FTC, the Attorney General, the BBB and various other regulatory agencies and I urge anyone who has, or suspects they have been victimized by this company to follow suit. I don't know if we can save our homes but perhaps we can prevent further harm by demanding that Homecomings take responsibility for their devastating actions and address the situation appropriately.

I am a single mother with 2 school age children and I face the loss of my home with no hope of ever getting the 'fighting chance' I've been promised

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