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Karen of Evansville IN (06/03/08)
Husband walked out on me with mortage behind. Contacted Household to work out payment. Made payments monthly only to have them apply to fees. Was put on forbearance program, paying 1.5 times monthly house payment. Paid $1000 for 6 months & forfeld my obligation of forbearance agreement which was to bring loan to current & take fees away. Was over 10 days late next month after completing forbearance term & they put all fees back on loan. Before this I asked them to take back house, they refused. The loan was forclosed on & now they say I owe $45,000 in fees on a house worth only $85,000. I paid mortage for 3 years also. Ex-Husband left state & I do not know how to locate. They are harrassing me.
I have worked to pay everything off on my credit report from this marriage & have repaired my credit, except for this debt. I am raising my two granddaughters by myself. I am getting calls reguarly.
Elizabeth of Orlando FL (01/27/08)
This company sold my account to a collector agency. I requested a debt validation, and I get the answer that they going to stop asking for the BALANCE but the problem is I cannot get my car title.
Tawanda of Monroe LA (01/11/08)
I got a personal loan from Benefical and since then, Household Bank acquired the loan. I got the loan in 2000 and in 5/01 I was terminated from my job. I purchased Wesco Insurance (pays for the loan while unemployed) and they paid on the loan from 11/02 to 3/03. I mailed in $150.00 payment and it was returned. I called and spoke with Jamekia Barbar and asked her could Benefical modify the payment due to unemployment from $173.52 to $150.00 a month? I was told no, that I had to send in the full amount. At this time I could not afford to pay the whole amount due to financial hardship. So Benefical/Household Bank hired Attorney David Duggins who took the case. Attorney David Duggins took me to court five times and out of the two times the attorney did not show up, so I filed an answer to the compliant. Their attorney did not show up and I asked for the case to be dismissed and the judge dismissed the case.
Months later the attorney filed for a summary judgment and I filed for a dismissal of summary judgment and again no show of an attorney. He had a local attorney to come and show up but the attorney had no idea of what was going on with the case. The attorney filed for a summary judgment again and I went to file a motion and I was told that I could not file a motion because it was to late to file. I was asked to come to court with all my documents showing my income and I was told by the attorney that viewed my documents that with my income that I could not afford to pay them. The attorney asked me to pay them $50.00 a month so I have been paying that. The summary judgment was for $4,445.00 and now I am getting letters from an collection agency that has Attorney David Duggins letterhead and asking for $10,000.00. On the letter it states that I owed $10,000.00 and that they are not an attorney but a collection ageny. Why would a collection agency use the Attorney's letterhead that was on the case? What they have done is called vexatious litagation. They deliberately sued me when they were receiving payment. The case was dismissed and the attorney still got to file a summary judgment. I am searching for a good attorney to take my case.
My economic status is that this have affected my credit along with costing me money to get someone to help me to file the motion. The summary judgment went from $4,000.00 something to a collection agency that I am sure that is affliated with the attorney to $10,000.
Delisha of Emporia VA (01/08/08)
I received a loan check in the mail for a $5000 loan I applied for. I went in the office and signed the paperwork, and then received an additional $2950. During the signing process I inquired as to what my payment amount would be, and I received that information; but the sales person failed to inform me that when I started paying my payments back, that all my money would go to interest only and not the principle. I have been paying this account for 9 months at $243.00, so I went in to talk to the person who opened the account for me. He is no longer employed there.
I talked to Ashley Hayhurst and told her what happened, and she said that he should have explained to me how the payments would be disbursed. I told her that if he had explained it to me at that time I wouldn't have acquired the loan because I would never pay the loan off at that rate. I feel I was falsely led to believe that as I make my payments, my balance would go down; and it has gone up past my original loan amount. This is a scam to get people in debt who may need help in consolidating existing loans.
The economic damage that this has caused is that I will never pay this loan off unless I make triple the payment which would put me in a financial hardship. It has put a mental strain on me to figure out how I can pay this loan without jeopardizing my credit. I was mislead with this loan.
Toan of Marietta GA (10/10/06)
Paint is peeling from hood and roof of 1999 Honda Accord (green color).
Mark of Arvada CO (09/10/06)
I am a client of Household Finance Corp. (HFC). During the closing of the unsecured loan process I opted to take the unemployment insurance coverage. Due to no fault of my own I was involuntary unemployed. As soon as this happened I contacted HFC in order to get this insurance to start making my payments. I was required to fax in a form to their insurance carrier. About 3 weeks later I was informed that I had applied too soon and that there was a thirty day waiting period. I was then again required to fax in an identical form with the identical information.
Again, I had no response from HFC. It became painfully apparent that this insurance company was not going to pay my monthly HFC bill. Then... the collection calls started coming. These people were calling an average of a couple of times a day, every day. I told them, look I paid for unemployment insurance, I don't know why you are calling. Sir, you need to call your branch and get it fixed through them. I call the branch, guess what? They want me to call the insurance company. I call the insurance company. No live person available-ever.
I was unemployed for approximately a month and a half. As soon as I was employed again, I immediately started my payments back up. But, this didn't stop HFC's non-English speaking collectors from calling and wanting me to make electronic payment.
Kimberly of North Hollywood CA (08/31/06)
I applied for a personal loan online. I was then called back by Dennis Matthews that they would be able to give me a loan. I had already let them know that my credit was not in good shape. With that in mind, she did let me know that because of my credit score that I would have to pay $750.00 of insurance to the company which would be given back at the time that I finished paying off the loan. The next day I went to Western Union and wired them approximatedly $808.99. This was on 07-21-2006. I was then told that my $5,000.00 would be wired to my account within the next 24 business hours. I had also signed the loan papers and faxed them back to Dennis Matthews. Afer 48 hours I still had no funds in my account.
I contacted the office and was told that they would look into it. I had to call them back, they told me that I needed wiring instructions from my back due to the fact that it is different then putting it into the checking account. After giving them the wiring instructions I was told that it would take ANOTHER 48 hours. After this point I waited 48 hours and still no deposit within my account. I then called the company back, (this is now going on 5 days, including a weekend) Finally someone called me back and said that Dennis Matthews had misquoted me the amount of insurance that I was supposed to give. I was told I needed to give them around $600.00 more or I could request a refund. I then told the young lady that I would just like a refund. I asked how long it would take to get my money back. On 7-30-2006, I was told that it would take 7-10 business days for me to get my check in the mail of $808.99.
I faxed in a request along with the receipt from Western Union verifying the amount and where I was told to send it to their company. After 10 days I still have no check. I then called the company, only to get a voice mail machine. I left a message for someone to call me back, but no one has returned by calls. Since then, I have faxed my request to them around 50 times and have called and left messages for someone to return my phone calls about 50 times. NO ONE has returned my phone calls and I STILL do not have my money back. I will probably need to consult a legal advisor, which I can't afford.
Not getting the loan that I was promised, paperwork signed and insurance money sent to them, I have almost lost my car, and have had to borrow from family memebers. I was trying to pay off debt which now I can't and it is now causing my credit score to go even lower than it already it. I have been unable to eat or sleep and I have become physically sick and almost unable to go to work, due to the stress of the situation. I REALLY NEED my $808.99 back...at least I would be able to pay part of my rent. I have no idea what to do at this time....but I really need my money back.
Glenda of Blue Eye MO (08/31/06)
I have had a line of credit with Household Finance for two years. My available credit is $6750.00. I paid all but $13.00 of the balance. My air- conditioning unit had to be replaced at a cost of nearly $6000.00. I gave the service man a convience check for half of the cost for the new unit and I'm supposed to pay the second half when the unit is installed. Now, David, a loan specialist tells me that my account was automatically closed when the balance was paid in full; which it was not. He indicated that I would need to apply for a home equity loan, but he was too busy with other customers to assist me. Now, I have written this check for nearly $3000.00 and no funds and no air-conditioning. I did not close the HFC account. I certainly do not want to apply for an equity loan with this company.
Maria of Poughkeepsie NY (05/31/06)
I, like others have reported, have been a victim of HFC. In 2000 I went in to INQUIRE about a small home equity loan at which time I had at least $15K. Now 6 years later, I have almost none if it wasn't for the Market Boom. As I said, I went in to inquire about a home equity loan of about $5K, which I was talked into a higher amount of about $17K and in addition, I ended up with a refinance of my approximately $89K 1st mortgage with a reputable bank @7% and was cohersed into $150K 1st refi mortgage with HFC @12%. My mortgage never goes down only up if I'm ever late on my monthly payment.
What I missed to understand was that they sold me NOT a true mortgage which they call a real estate loan but a kind of revolving account. This is not a real estate loan at all although that is what they call it. (I have to pay taxes. They don't escrow property taxes!) Yes the loan will go down only if you pay them bi-weekly or so they say. I think it may go down a few dollars maybe by making payment weekly or daily is more like it. Yes, i agreed but but but that's after saying I'm not here to refinance my first loan a million times! I can still hear myself saying I will not sell you my first mortagage but here I sit with an astronomical mortagage. But guess what, they worded it in such a way that it ended up sounding good.
Yes, they paid my credit cards at the time but now I have those and more. I filed bankruptcy in hopes of being able to keep my home. Time will tell. But I'm afraid that decision in 2000 will haunt me till the day I die as I've made a deal with loan sharks!
Debra of Hull IA (05/25/06)
This company is stripping me and my family of our dream of owning our home. It is a none stop problem with them. I have been with Household from 1999, in 2004 I had to have major surgery. I called Household to let them know i would be late on my March 2006 house payment, but I would send half in April with Aprils full payment $641.02 plus $320.51. And then I would send the other half with Mays regular payment.The gentlemen in the Sioux City office told me that I had to send the payment in full for March right away to avoid any action. I explained to them I had NEVER missed a payment in the past, and due to my illness I needed just a little time to get the payment to them. It still had to be paid in full.
Then I was told that it could be deferred. Ok I agreed. Then in a few days I received a letter that said I had to send this payment right away, or action would be taken. I called the man from the Sioux City office to ask him what that letter was for. He told me it was becasue I don't send them money. i asked him about the agreement we had talked about a few days prior... Suddenly this didn't take place and I had to send in NOW..
This is just the start of the problems...I have been working with my local Financial educator to try to get things with household resolved and we get absolutly NO WHERE with them. What was one month behind has become several, I have had forclosure filed on me which we stopped by paying them the amount they said we owed.Then I sent the following months payment and they told me they could not accept the payment.
This has caused so much stress on my husband and me, we don't have the money to hire an attorney to get to the bottom of this.
Maria of Neptune NJ (05/20/06)
I thought I was in a desperate situation. I received my monthly bills and they were much more than I could afford. I panicked. I called Household Finance. I explained my embarassing situation to them and they were very understanding. They told me everything would be ok, and my husband and I made an appointment to go their office. I have two young children and they were welcomed to come. We went to our appointment and a $30000 refinance turned into a refinance of my existing mortgage plus every outstanding debt I had (total car payoff) being consolidated into one loan.
The amount was approximately 250,000 at 11% interest. Well my current mortgage is at 5.5 and my car loan is also low. They wanted me to refinance my mortgage for 30 years, plus my car loan, plus my outstanding debt, which I might add; I am ashamed to admit is 30,000 at 11%. For 30 years. The costs alone were 13,000. I said, no no no this is not what I want. I want to do a 2nd mortgage for 30,000. When I said that, Kim had to call her mgr in. He came in and insulted me because I had incurred a large amount on Sears card. This was accumulated over many years at a high interest rate; appliances, linens, clothes, oil changes. Call me a simple girl, but Sears met my needs.
To get back into perspective, when I asked for a 2nd mortgage rather than a refinance of my 5.5 percent mortgage to 11 percent, kim was aghast. She called her MGr in and I felt like I was buying a bad used car. Surely their product that was good enough for people who buy JAGs was good enough for me. They played good cop bad cop for awhile, telling me that my math was awful. An 11 percent loan on 250000 with 13,000 in costs was much more economical than anything else. MORAL OF THE STORY. These people prey on people in desperate situations. I went to another company and received a 7 percent 2nd mortgage for 15 years for total cost of 150.00.
Brian of Stoneville NC (03/16/06)
They put us into a balloon loan that we did not fully unerstand and our original 145,000 loan is now 166,00 after paying on it for 4 years. The first 2 years we had some late payments but the last 2 have been payroll deduction and on time. Our lawyer and ourselves are trying to figure out where they get the 166,000 from after all of the money we have paid in.
We had to file Chapter 13 bankruptcy and have made every payment on time through payroll deduction but they continue to list us as late on our credit report and our lawyer has told them to remove it because they can't do that, especially since we are under bankruptcy. We found someone to refinance us with a lot lower interest rate and several hundred cheaper per month but the HBSC representative showed up in court and objected and for now it has been continued while we try to figure out what their basis is for it.
We financed 145,000 and owed less than that when we went into bankruptcy, we have paid them close to 25,000 to 30,000 per year for 2 years now under this Chapter 13 and they are still saying our payoff is 166,000. How??!!!! Where has all of our money gone?
Lisa of Delta Canada (01/28/06)
14 years ago I bought my great grandmother's house and had a mortgage through TD Bank. I was a single mother with 2 small children and over the years I had acquired debt which was getting unmanagable. Household Finance consolidated my debts, and in effect, took control of my house. After 13 years I lost my job and was unable to pay my mortgage to them. I was receiving $1000 a month unemployment and my payment to them was more than that. At 17% interest I had hoped they could temporarily reduce the interest so that I could afford the payments but they were impossible to deal with.
They eventually foreclosed on my house - a house that had been in my family since it was built. They forced me into bankruptcy and if one person reads this and takes another route it will make me really happy.
Jade of Casper WY (01/27/06)
This company did NOT send us a statement. They charge an annual fee of 50>00 so after that we got a $30.00 late fee and we never used the card!!!!! They are a ripoff. We owed 89.00 and never used the card and NEVER got a statement. We have lived there 26 years and always get the rest of the mail.
Sharon of Gainesville FL (01/23/06)
I contacted Household to apply for a second mortgage. They quoted me a rate on the phone, mailed me the Good Faith Estimate, but when I went in to sign, everything was different. The interest rate and payments were higher. I cancelled, but they filed the mortgage at the courthouse anyway.
Without my knowing it, for over a year I had two mortgages filed on my house --the one I actually signed and the one I'd cancelled with Household. After I contacted them, it took months for them to file a "release."
Kathryn of Weedsport NY (11/21/05)
I am a victim of a mortgage with HOUSEHOLD MORTGAGE SERVICES and Beneficial, and now HSBC, I have had problems with my payments since 1998, It was a $23,000.00 loan @ 11.75% /15 years loan fixed rate; I still owe $$23,000.00, and now, they have added $33,000.00 in other expenses. They state I am late on payments, over 18 months, I have made payments, but they do not seem to post the payments, and deduct from the balance owed.
Our home that we have had since we were children, (1960's), is about to be foreclosed, and I need to have a solution to stop the foreclosure; Now they sent me a statement to have $18,000 by Nov. 30, 2005. I am a single mother, and care for my disabled brother. We are a simple family life, and our home is all we have.
Mary of Memphis TN (09/02/05)
I have fallen one month behind on a signature loan, because my mother was in the hospital for 1 month with leukemia and ovarian cancer and I was at the hospital a lot. The last 2 months i have made more than my minimum payment and have told them that I will make the arrearage up on the payment due 9/21.
They have called me 6 times today. Twice earlier this week. 4 times when I made last month's payment. Twice telling me that they got last month's payment. Each time, the person does not have the information I gave the last one I talked to. I thought there were laws regarding harrassment.
Marian of Essex MD (07/27/05)
I made a bad financial decision, when I was contacted by this company. I was sold a loan to pay off three bills, rolling three payments into one. I was told I would save $200.00 per month, but actually, because the loan interest accumulates daily, I am paying $200 to $400.00 more per month. I went to the office in May, and asked for a printout history of my account, and told the guy I did not receive a statement. He said he could not print it out, and told me how my payment was applied.
When I called back in June for a statement, I was told it was mailed. On July 1, HFC reported me 60 days late, which I was not. They tried to block my refinance efforts, and could not explain why I was reported late! I do not make partial payments, but my payments are not keeping up with the interest charged. I pay no less than $400 per month, but they wanted $598 in June, to cover interrest. My payments according to the contract were supposed to be $389.00. I was then told I was in foreclosure. How is this possible? This is July 27, and I still have not received a statement.
Jenny of Mesquite TX (06/14/05)
HSBC Auto Finance has been making our life a living nightmare. They are calling because our auto payment is 10 days past due. Our phone rings 10 times a day. I believe they are in violation of the law as even when they leave a message for me, their calls still continuing coming, even on the same day. They obviously believe that my 17-year-old daughter is me and have reduced her to tears on a number of ocasions. They have called her names, threatened her, threatened me through her, and tell her they will continue calling until they speak with me.
We have had this car loan for three years now. You would think they would consider our previous payment history and know that we honor our debts, but we're just in a catch-up mode right now from paying taxes. They are rude, arrogant, condescending, unprofessional, demeaning, threatening and the worst of the most unpleasant people with whom I have ever dealt. I called today to try to obtain my payoff information, and they refuse to give me that information until I speak with a customer service representative.
I guess I'll have a friend of mine who is a car dealer call and get that information and pass it along to me. I will NEVER use this company again for any type of loan. We will begin recording all our phone calls from them immediately.
Sharon of Mays Landing NJ writes (9/6/01):
Household Finance has effectively ruined the equity in our home, making it impossible for us to refinance and facing the possibility of losing our home to foreclosure. They are what is known as a predatory lender and take advantage of people who are going through rough financial times by selling them outlandish loans by unscrupulous means, knowing full well that the borrowers won't be able to pay them off.
At the time, I suffered a real downturn in my health (I am disabled) and my husband lost his job. We were solicited by them to refinance our home, even though we already had a first and second mortgage from other companies. Knowing full well that we did not have any more equity in our home, they went ahead anyway and by the time they were done, we ended up with a home equity line of credit for $35,000 (for non-existent equity) a 2l.5% interest rate, a balloon payment, a huge pre-payment penalty and a monthly loan payment that drained us of all our financial resources. We have since learned they are deemed a predatory lender and there is action being taken in Congress and by consumer groups to investigate and force Household to make restitution to people like us.
They prey on the poor, down-on-their-luck people deliberately. Our credit was excellent (and still is, although we are loaded with unsecured debt because we keep having to borrow from credit cards just to make their payments) and no mortgage lender will even consider refinancing our loans because Household effectively left us with no equity whatsoever. How can a mortgage lender lend $35,000 based on a house which did not have that much equity left in it to begin with? Isn't that illegal?
Our dream was always to have a home of our own. We literally starved to pay our bills and keep our credit rating decent. Now all that means nothing. We are about to lose the home we love so much because we were taken advantage of when we were emotionally upset and not thinking straight. I for one have become much more ill and suicidal as I cannot bear to lose my home because of these loan sharks. Even if we filed bankruptcy, we would never be able to continue to make their outrageous mortgage payment and so will lose our house anyway.
We are so poor I am discontinuing taking medications because we cannot afford to buy them. I don't eat for days. I am an emotional wreck, can't sleep and have even been considering suicide because the pressure is just too much to bear as I watch my life's dream being destroyed.
"H" of Ridgecrest CA writes (6/18/01):
Household is attempting to forclose on my home. I send payment checks that are never cashed. I attempt to contact them at phone numbers that are never manned. I have not received a account statement in over 3 years. I was told that I would not get a statement, I was to mail my payment.
I do not know how much I owe, or if any payment that does reach them is credited to me or not. The latest letter came from an Eduardo at 800-365-6730 x43482, again talking of foreclosure in spite of the fact I sent a check for two months payment on April 18. By May 11 it still had not cleared, so I stopped payment, and waited until June 12th before sending another check by Certified Return Receipt, Plus a letter outlining the enclosed probalem, again. Hopefully it will be credited.
I am a grandmother, age 59, raising 3-granddaughters. The thought of having my home sold out from under me is not a very pleasant one. The company changed hands a couple of years ago and that is when the fun began. I have congestive heart failure, and this certainly is not making me any better. I grant that I got behind because of the congestive heart failure, but I have tried very hard to catch up, and keep up. I believe they just want my home.
JoAnne of Morganville NE (2/24/01):
I had taken a home equity loan from Providian Bank, who changed it to Household Financial Services. The payments started at about $230/mo. Every month the minimum payment due gets higher, due to an increase in interest. My last payment due was $284. I have even been trying to increase my payments, and the balance has only been reduced by $200.
I tried to negotiate lower interest rates back in October, but to no avail. First, they told me they can't do anything unless you are late with a payment. They suggested I don't pay and then, when they contact me about this, I can then negotiate better terms. They did this, and then sent me to the new company, Household Financial Services, who had just taken over my loan from Providian Bank. They couldn't help me.
I can't afford these payments. I feel as though I'm dealing with a loan shark. It's very depressing when you are struggling to get out of debt and the debt gets higher instead of lower, especially when I'm making the payments. I'm drowning. I thought I was taking a home equity loan. I even went to a closing, just like when I bought my home. This deal turned out to be nothing more than a revolving charge. I feel I was duped.
Peg of Nazareth PA (8/15/00):
We financed our mortgage with them only to recently find out that it was not a mortgage but an open-ended credit line. We knew there was a variable rate but we did not know it would balloon at the end of 15 years and there are apparently other things in the "agreement" that we did not know about. Also, when we tried to "refinance" with them, last December, their local office in Easton PA, was helping us, I thought, and said tney were working on it, and they would put a hold on my payment only to get a foreclosure notice in February.
We will get our mortgage away from them tomorrow when we close with Conseco, on a fixed close-ended mortage.
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July 20 2008
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