H&R Block Reviews

First timer with H&R Block and I was impressed and thankful for the great services provided to me. My stress started to quickly diminish with the kind and helpful reception I received. I met my tax pro and she proceeded to get right at my paperwork and tax returns. Shelby was quick enough, thorough and professional. Her skill level was high and her assurance put me at ease. I couldn’t be happier that I got this out of the way and although I had to pay out, it couldn’t have gone any better. Thank you for the excellent tax service you provided me!

Hi. l Am interested in this content because how to report a abuse case from outside inside work places meaning trying to figure out how to do your taxes and my issues. I'm being attacked by my outside 😔 and identity platforms on devices and Content and people family holds postal. I deserve to have my taxes done but being removed from banks caused a lot of issues with my life and identity. How to get help with turning it, throwing away important things. I get late information and bad advice that never goes through emergency. 🦺 Things are needed or should I write a will to specify my concerns.

Mr. Richard L. **, Senior Tax Analyst, H&R Block, Port Charlotte, Florida, is a highly skilled, tax analyst who presents in a highly professional manner, providing expert advice, in my case saving a lot of money. He has excellent communication skills, communicates with confidence, is helpful and very nice to his clients. I will be using Mr. ** for all future tax preparation and recommending him to others. Thank you, Mr. **, for the kindness of your professional advice and the money you saved me.

I have used H&R Block for the past 8 years and most years have received satisfactory service. This year though, it was quite different. This year, the Tax Analyst really dug into my returns (federal and state) and suggested many things and deductions that were never mentioned or thought of in the past. Her work was superior and if I could, I would rate her a 6 on a scale of 1 to 5, 5 being excellent.

Harry is our "Go-to" Person for our personal taxes for the past 15+ years. He has an advised us well on numerous occasions; Looking out for the well-being of us and OUR FAMILY FIRST. In fact, Harry is more like an Uncle to us because in fact, he has taught our children in school and watched them grow up. Harry was a teacher for our children in grade school; And now with our children out of college and professionals, we still continue to trust his ability for us and our taxes. If you need a person of trust, accountability, and accuracy, Harry is the person you need. He is highly recommended by all of our family members, And will continue to do so!

We had our taxes completed in March. Once filed, our refund was cut in half and we’ve had to pay the IRS twice. I’ve called and emailed. NEVER GETTING A RESPONSE!

Took my tax papers in on April 14. It is now May 29, went to HR today. They are closed and only open 2 days a week. When they should have been open, there was never an issue until the new people took over. I will never use H&R again and I will not recommend using them to anyone in Valentine, Nebraska.

I’m a disappointed regular customer. I filed my 2025 taxes with H&R Block and paid to utilize their product. I received a notice from the IRS indicating that I was receiving a penalty for ‘failing to pay 2025 estimated amount’. Long story short, I found that even though I had manually inserted the correct numbers from our W2’s, H&R Block’s product generated and utilized an incorrect “Federal Income Tax Withheld” value. Meaning, that the values were correct in the confirmation window, but overrode once it processed into the last step, and what was reflected on the Tax Return Summary. I spoke to several operators, walked them through the situation and provided them proof. I was either told to take it up with the IRS, I needed to pay an additional fee to speak to an H&R Block specialist to review my tax filing, or that they only dealt with mistakes as a result of their product.

I am still waiting on a state refund from 2024–someone filed a tax return fraudulently in my name using HR Block software, and was told by the corporate financial office they would do a replacement check—one year later and still no replacement check—have gotten at least 10 different stories from the corporate office with no resolution—I would strongly recommend not to use HR Block, and use an independent tax preparer—HR Block uses dishonest methods and they have no professionalism or integrity

We had our personal taxes done on February 11th, and they were done professionally. At this time, I turned in my business tax information as well. This was our first year filing taxes as a business, as we are set up as Partnership and filing requirements are a 1065. He told me that he would have them filed for me. I had not heard anything by the first part of March, so I called to check on them, and he admitted he forgot but would get right to work on them. Finally, on March 24th, I get a call letting me know they are ready so I went in to sign the paperwork for electronic filing. During this time, neither of the tax "professionals" let me know, " Oh, by the way, you're filing late, you may get a penalty letter from the IRS."

If you are reading H&R Block reviews to decide who should handle your tax preparation, be cautious. I paid out of pocket for the H&R Block Tax Expert Review service, but my tax return was never reviewed or filed. I initially contacted H&R Block customer service four days after submission because the tax filing deadline was rapidly approaching. They reassured me, promising a quick turnaround and stating they would automatically file a tax extension if there were any delays. They completely failed to follow through—they never contacted me, and no extension was filed.

Spent 15 minutes explaining why I wanted a refund. The lady was nice but surprisingly said she didn't know how to help me! She transferred me to "DIY" and they disconnected the call, so I started all over again. Ended up with Ryan at "DIY" who was pompous and unhelpful. He told me they couldn't issue refunds for my issue, they "don't" escalate refund requests. I finally asked for a supervisor, which he could not locate, so he finally gave me a refund and lied about the reason for the refund, stating in the official record that I was dissatisfied with my agent. He refused to change it, and then when he thought I had hung up, he announced to his co-worker that he "didn't want to give me a refund, but it is what it is".

One word: Enshittifaction. The explanations in the software are either so vague as to be unhelpful, contradict themselves, or are so technical that I need to pay a pro to fill out the interviews anyway. I was guessing. The help buttons did not function. I called customer service multiple times and no one was empowered to help. No one is an expert and therefore no one can be blamed, but no one can actually fix anything. Software UI leaves users at dead-ends without recourse at the VERY END right before e-filing. Customer Service reps only are given small slivers of information, yet are pressured to speak confidently, even if they're giving the wrong information.

I used H&R Block online tax services on April 7, 2026. A week later the credit card I used to pay for the services has been hacked. I “so called person” in California (I have the name and address they used) has charged over $3000.00 to my card. When the person hit it for a &2500.00 charge, the card company called for. The account has been suspended and right now it looks as if all the charges will be removed. I should GT my money back I paid to have my taxes done!!

This is my 2nd year with HR Block. The first year went well, but it was a little pricey $450. This year it has been disastrous. My tax pro filed an amended return but didn't inform me that it would take weeks before the IRS and the State Treasury received it. The amended return was a result of her error, and I brought it to her attention with 4 days of the original being filed. Now my bank account is in the negative numbers due to erroneous withdrawals made by the IRS and State. I purchased the Peace of Mind protection, but it seems to be of little value.

I've used H&R Block to file my taxes several different years, but 2026 is the LAST time I will ever use them. First of all, they forced me to upgrade to their "Premium" tier just based on what types of tax documents I had. If I wanted to proceed with using their site, I had to upgrade. Fine. Then, I see that their system was completely inept at handling 1099 forms, especially my 1099-B. It took me over 3 hours to file my taxes (both federal and state), AND even despite the time suck and terrible handling of the 1099 forms, I still had to pay a $154 fee for their "Premium" tier that was FORCED upon me. Never, ever, ever using H&R Block again!

Avoid them like the plague. H&R block charge me $347 for a simple 1040 tax return that should be free. Additionally, they claimed the American opportunity credit incorrectly. It would appear that the IRS ultimately fixed the problem. Even still, it has delayed my refund, which I desperately needed for my bills by months. This is wrong in itself, considering I paid an exorbitant amount of money for something that should have been taken care of by H&R Block. I filed with H&R Block due to the changes in tax law for 2025. With this in mind, I was unsure and decided that I did not want to take a chance with getting it right. This is the only experience I've ever had was a tax preparer and the last one I will ever have. Please do yourself a favor and do not trust this company. There's also a class action lawsuit for the tax year I am referring to detailing similar issues and more that H&R Block is responsible for. Never again!

I had a very upsetting day today because of your Warminster, PA office. I had filed in early February and have still not gotten a refund. I called this am to get an appointment to have a preparer go over 2 IRS letters I had gotten. I usually go to another office in Doylestown which is now closed. I have used your services for 25 years, I might add. I drove to an appointment made for 3 this office is about 1 hour from my house. Waited for 35 minutes at which time they say she called out sick and no one knew all day. A middle age man I assume a preparer then decided he would help me. I was very anxious and I felt he belittled me for a mistake I made in communicating with IRS. I was so upset I was crying.

I have filed my taxes twice now through these guys, where they required me to pay up front FIRST instead of take it from my return (which was odd because deducting it from the return has always been standard before) and my file was rejected. I don't pay to get it rejected. You don't get paid if you provide no service. They KNEW my return was going to be rejected. They required payment both times which had never happened before. And those were the only returns that ever got rejected. Then they refused to refund my money. This is a scam. You get paid to ensure the return gets FILED. No return, no money for you.

For 2024 I e-filed my taxes on 10/15/2025 at 4 pm but my return was rejected later that day. I then filed my returns on paper within the 10-day IRS grace period. I received a letter from the IRS stating my returns were filed late so I reached out to H&R Block to retrieve timestamped documentation that I had attempted to e-file the returns on time. I have just been informed by Brisa at H&R Block that they have no time stamps on e-file in the desktop version of their software and that if the IRS does not accept your return and you are using H&R Block you do not get the 10-day grace period. This is a significant flaw in the H&R Block software that exposes every customer to potential unwarranted penalties and interest. I have used H&R Block for 20 years and had no idea of this flaw until last year.