Complain about a product or service

H&R Block Charges

H&R Block • Charges • Electronic Filing • Errors • "Free" Filing • Online • Refund Anticipation Loans • Taxcut • Option One Mortgage Corp. -- News • American Home Mortgage Servicing Agrees To 8200 Modifications • Massachusetts Court Stops H&R Block, Option One Foreclosures • Massachusetts Blocks H&R Block, Option One Foreclosures • New York Stops H&R Block's Deceptive Sweepstakes Ads • California Sues H&R Block • H&R Block Sells Subprime Mortgage Unit • H&R Block Launching Its Bank • H&R Block Threatened Employees, Spitzer Charges • H&R Block Settles Tax Refund Loan Suit • H&R Block Readies New Bank as Business Soars • NY Accuses H&R Block of IRA Marketing Fraud • H&R Block Goofs on Its Own Taxes • Children's Defense Fund: Tax Refund Loans "Indefensible" • California Sues H&R Block Over Its "Instant Refund" Loans • H&R Block Doesn't Block Identity Theft • H&R Block Will Settle More Payday Loan Suits • Option One Agrees to Clean Up Its Lending Practices in PA • H&R Blocked: Consumer Groups Oppose Tax Giant's Proposed Bank • Tentative Settlement in Tax Loan Class Action • Class Action Challenges Electronic Filing Fee • Supreme Court Rejects Block Appeal in Class Action • Judge Upholds Racketeering Complaints Against H&R Block, Household • Court Clears Class-Action Suit • Tax Loans Victimize Consumers --- • All About HSBC

Bobby of puyallup, WA May 12, 2009

The woman worked with me (S. Jadin from H&R Block) for approx. 30 mins., gave me no deductions, nothing new that I hadn't thought of, no advice about anything, only when I reminded her of my child credit..she took into consideration, else I would have lost another 1000. I could have filed it myself, I had a relatively easy return just one W2, The only forms needed were ITIN- W7. when asked do I not require to submit any supporting document to my W7 the woman replied no..non at all. The IRS has all that information, only to know after 6weeks of waiting IRS is sending me notice to include the supports for W7. There was no mention up front what the cost would be, They charged me 250 dollars another 30 for piece of mind, no explanation. I have repeatedly called H&R after receiving IRS notice but no one bothers to call back. even though I bought piece of mind for another 30 there has been no response yet from H&R. They should be shut down for what they charge people. I will never go there again and will tell every person I talk what they charge and to never go there. Such a lousy and Poor customer service.

Jon of Hubbard, OR April 28, 2009

I am in my young twenties and very un-educated when it come to filing my taxes, I trusted this well known company to help me in doing so. Marilyn Post and her fellow associates failed to explain the fees and processes. I assumed (not knowing) after paying over 200 in standard preperation fees, that they would lick a stamp and send out my forms. No one instructed me in having myself do it. If I knew that I needed to send out MY OWN paperwork I would have saved myself 200.

After not being instructed, I waited eight weeks excited for my return. I am getting married and using a lot of the return for it, and the honey moon. I called into the IRS and they tell me they have not recieved my returns. I then call H&R block just to recieve a lady on the other end, chuckeling at my uneducated actions. I explain that no one has told me their procedures and that I need help...only for her to reply with a sales pitch in having me come back in and re-file (paying all the fees again). I have gone over all of the paperwork and there is nothing stated that I need yo file my own paperwork. Last time I checked concelement of information from a financial company is fraud? I was expecting a small amount of money at about 1500. I was going to put a little away for the wedding and save the rest. now I have to use my own current income (unemployment) to pay for the wedding, in turn putting a lot of stress on my bills! not being able to pay rent, electric etc.

Ron of Golden Valley, MN May 5, 2009

Have used H&R Block for 4 years (all of the information is stored on their computer) and our tax situation has not changed much. I was shocked when their price went from 325 to 671 in 2008! They said that they started charging by form used and they ask you to sign a fine-print disclosure form up-front without telling you that they have more than doubled their price in 1 year. They do a pretty good job but it is not worth it as they spent about 1 hour on the return. This is a stupid move on their part to do this to loyal customers without doing some type of price sensitivity analysis!! I am not going back to H & R Block!

Dwight of Simpsonville, SC April 19, 2009

I had H&R block prepare my return along with my sons. I had a 49 coupon for the preperation of a dependents return and was told it applied to my 20 year old sons return. When I went to pick up the returns, I was told the costs of my sons was about 230.00 because I would get more my back from the IRS by not including him as a dependent on my return. I then asked them to calculate it both ways and found in total it is costing me 180 more to save less than 100. I asked them to rework the returns and use the 49 coupon. I had to go out of town so my wife picked up the returns the next day. They convinced her to pay the 230 for my sons return. I believe they took advantage of us. My son's tax information consisted of only 3 documents, (2) W2's and tution information. I could have easily prepared it my self if I had been given the correct information by H&R block from the begining.

About 180 lost.

Christine of Medina, OH April 15, 2009

When we met with D. Destro on 2/26/09 and after she reviewed our situation, we were told our taxes would cost approx. 350 to be done. Six weeks and 15 unreturned calls later (4/10/09), our taxes were done for a cost of 615! When we told the receptionist what we were quoted, she asked Ms. Destro and she said she didn't know where we got that number because she never quoted us 350. So our taxes were going to be held hostage until we paid.

We requested that Ms. Destro call us and of course she never did. I tried contacting her on 4/11/09 and 4/13/09 and have yet to hear from her. Today I learned that a friend of the family experienced the same thing. People need to know that these things are happening. Had to pay additional 265.

Al of Lakewood, NJ April 15, 2009

I went to H & R Block to have my taxes prepared. I was having a problem with my ex-wife not signing the proper forms for me to claim my two children as outlined in my divorce creed. I did all the research from the IRS that states if my divorce was after 1984 I could submit three articles in place of the forms. So the bottom line is I did all the work, I just had to sign the papers and I was charged 270.00, and I make less than 50,000.00 a year.

I lost 270.00 which is three weeks of food for me and the kids, and I owe the IRS 1300.00. I was NEVER told the amount it was going to cost me, and they kept my W2's so that i would have to come back.

Tara of Jersey City, NJ April 13, 2009

I had a relatively easy return, my federal return was filed on the EZ form and my state was easy as well. The only forms I needed were part year non-resident, but no Schedule A or any other forms were needed. The woman worked w/ me for approx. 20 mins., gave me no deductions, nothing new that I hadn't thought of, no advice about anything. I could have filed it myself, there was no mention up front what the cost would be, I was told over the phone prior to the appt. that every one's fee was different according to the forms required. They charged me 204 dollars, no explanation, I freaked out.

I felt like I had been raped. I was afraid to deny payment because then they'd screw up my federal filing which was being sent by them directly to the IRS. I was in shock and it ruined my whole weekend, I'm saving money for my job relocation and the 200 fee was the last thing I needed. It just wasn't fair. I had a feeling they go by what your income is for the year and charge accordingly? I vowed to myself that I'd report them and am telling everyone I know not to use their services.

Lydia of Aberdeen, NJ April 10, 2009

I got my taxes done with HR Block. I was charged an outrageous price of 377. I did not know that HR & Block charges per form. The same taxes that have cost me 150 every other year, were more than twice as much with HRB. They are ripping off the consumer. Had I gone on-line and read all the complaints from consumers I would have saved myself a lot of money. I would not recommend HRB to anyone, and I would never have them do my taxes again.

Rachael of Saltsburg, PA April 8, 2009

I'm only 20 and a college student, and this is only the second time I have had to file my taxes. A friend of the family did it last year for free, but she was unavailable and its getting down to the time for me to get my taxes done. So I go to H and R Block thinking its not going to be very expensive. I made roughly 3,500 dollars waitressing for a few months over the summer and I started my own passion parties business in the last month of the year so my profit was only about 200, plus a few deductions for starting my business. THEY TRIED TO CHARGE ME 190.

I'm only getting back 210 dollars from the Feds and 98 from the state! Thats almost all of my return! She barely worked with me for a half an hour and I have no idea what to do. I dont have that kind of money to pay her! I'm in college and not really working! I told her I would come back because I thought I might have some paper work left at home, and she KEPT my W-2! I am at a loss for what to do.

Laura of Lompoc, CA April 7, 2009

I was extremely disapointed with the service at H&R block. My tax guy retired so I made an appointment. I asked what the charges were and they said they were the going rate, very competative! We had been laid off had 7 w-2's betweeen us, and 4 1099's. Never once did they explain the charges. It cost me 411 to get my taxes done. I asked for a breakdown of the charges, she laughed and said it was internal in the computer.

I asked 3 different times what is the estimate, they told me don't worry it is the average price. On top of that we owe 14,382 to federal and state. I asked her what are payment options were and she said that was out of her hands, call the IRS yourself. I left steaming mad. I am an easy going person. Is it leagal not disclose the cost when asked several times?? Sounds really shady. It was too close to tax crunch to get in somewhere else. I went to tax advisers last year and paid 250. H&R block will not get my buisness next year!

I am questioning that my taxes have been done right? I will get a 2nd look at them (somewhere else. I called 3 other places the cost for my situation is 250 total, 100 to look over what has been filed.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |