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H&R Block - Tax Return Errors

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Luisa of Anaheim, CA April 24, 2009

On 04/09 I went to file my taxes in h&r block, I been going there for years never had a problem, In 2008 i lost my home due to hardship, I received a 1099 a, i went to the hr & block in anaheim ca and i specifically ask the lady if she knew how to handle this type of form, cause i was concern with not being done properly she said yes, we are in the process she is inputing all the information and when it gets to this last for 1099a said wait for me she ask 3 other people, and they all said no you dont have to include since you leaved at the property for over 2 years, she assure me I didnt that didnt seem right to me so i contacted the irs, and they said you have to include it & you need to do an amendment, I than contact the anaheim and told them what irs said they still said you dont have to include it, on the same business card, fullerton office information was there i spoke with a tax advisor who said they were experts in filing 1099a and that they will help me, i went that friday and was told i should make an appoitment with diane for saturday at 11am, i did saturday came diane was upset said tht it was very wrong for anaheim to even file my taxes with out including this form she told me i will have to pay her 150, and i did, she also said i could contact hr block district which i did and file a complaint, I than received a call from karisa ext 1077 and explain my situation she at first agreed to send refund as long as she confirm that was an error with tax preparation, Than i received a message on 04/23 advising me that no refund will be provided since diane said if i waited 4 days she will not charge & plus a discount was given to me of over 300 it makes no sense why they will make a decision like that they are missing the whole point, I already had paid 400 to yolanda aguilera at anaheim branch and she didnt do a good & in top i was charge 150 w/ diane, no one advised me if i waited 4 days it would be free thats rediculous plus the date that diane told me to send the ammendment was 04/25 makes no sense. i than got a hold of britney who said karisa was busy with a proect she did not want to listen to my side or dispute, i ask for a supervisor & I got melanie. I am very frustruated I feel I been taking advantage & no one seems to care Please Help me with this matter thanks

J of Wheeling, WV April 19, 2009

J of Wheeling WV (04/19/09)
A friend of mind had worked for block but quit because of the pressure by management to increase the size of customer bills as much as possible... She told me that the higher the bill, the more the tax preparer would earn!!! She also felt bad about the way Block increased the size of the bills on poor people getting Earned Income Credit.... She said, Poor working class people are the very ones who lacked the skills to do their own taxes are the ones Block rips off with high charges... She told me even simple returns with one W2 often cost 100-150 dollars!!! She told me she couldn't go to church on Sunday and still work for Block!!!

Brenda of Caruthersville, MO April 19, 2009

Brenda of Caruthersville MO (04/19/09)
when i filed my taxes as i have done with for yaers i payed for the 2 day as i do every year they mess up the paper work by doing a very poor job the work file a wrong birth date so of course the could fix so i wait 13 day and still was charged 300 something dollars then i kept other people get the same thing from i just don't a person work all year and h&r block can just take what they want cause they gave you their little card my money was stole my emerald card they did not deserve they much money to mess up my taxes

they stress of being lied to every day from h&r block about when it was going to come and my money was really short

Margaret of Suffolk, VA April 17, 2009

Margaret of Suffolk VA (04/17/09)
Ms. B prepared my 2008 tax forms stating that I owed the IRA 39,000+ and the state of VA 6,400. The preparation fee was to be 400+. Knowing this was impossible, I had the taxes redone by another H & R Block office where my previous returns had been prepared. There I was told there were glaring errors on the first return which should easily have been noticed. Amounts entered did not even correspond with figures on my statements and that I not only did not owe any payment but had a refund due to me with a preparation fee of 300+. Ms. B had gone on vacation while all this was in progress.

The second return was filed electronically. Had the error been a far lesser amount, I undoubtedly would have accepted it, but such a huge error could not go unnoticed and such gross negligence should not go unnoticed.

Tax of Cincinnati, OH April 16, 2009

Tax of Cincinnati OH (04/16/09)
H & R block messed up my electronic federal tax filing with request for direct deposit of refund. The accountant not only entered the bank account number incorrectly, but also, blamed me for not checking the information myself. She charged over 200 for filing my relatively simple tax return and does not want to help or have any remorse for my suffering. I tried calling IRS and my bank but no one is able to help. Now all I can do is wait for paper check to arrive in 8 to 12 weeks. The money I needed so badly now would not be avalilabe for another two to three months-Who know? Way to go H&R block!

My important check would bounce and my credit history would be affected, because the money did not reach in my account.

Dawn of Balch Springs, TX April 14, 2009

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